Plumbing Insurance Denying Coverage For A Water Leak?! Find Out Why

When you have plumbing insurance you have peace of mind knowing that when you have an issue it will all be sorted so you haven't got to worry about the costs involved in sorting your plumbing problem out right? Well when our customer tried to make a claim it was a different story, do you agree with the insurance company here?
Also why we didn't post on Thursday and what was the Callback we had?
As far as callbacks go plumbers expect to have one or two minor issues and most are easily rectified its more the inconvenience for the customer and yourselves having to go back...however there are some callbacks that when you get the news as a plumber your heart sinks and all-sorts start going through your head..find out why we didn't post on Thursday and what the callback is
Also coming up we have a poor design on a ferrolli boiler which makes this boiler repair that little bit harder, see how we overcome that
We had a small callback that was our own fault, take a look how we sorted that problem out
And i had someone ask not long back how you install a single channel hive to a combination boiler which i said i would post for them which i hope helps you all out
Thank you all again for your continued support its much appreciated still on course for 10K before the summer which i will be doing ANOTHER GIVEAWAY so make sure your subscribed for that
Subscription Goal 7780/10,000
Check the links below if you considering any work wear from Big Boots might save yourself a few quid with 10% OFF
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00:00 Introduction
00:42 Ferrolli Modena Leak
06:43 Callback to the Vanity Units
07:38 Plumbing Insurance Wont fix This?!
11:56 How to fit a hive to a combination boiler
15:02 The Callback we didn't want to hear

[@bluebulldog_uk]

Thanks for your support as always much appreciated…if you haven’t subscribed already it would really help me out and might help you out in future with future videos 🙌👍👍

[@CommercialGasEngineerVideos]

I subbed already but the like button 🤔. Nope it's waiting to be smashed up. Consider it done.

[@justinweldon5245]

Plumber of 21 years, this lad is my guilty pleasure lol, just like the fact he is real, really good content

[@wackypeace1135]

Top man! Trying to help customers resolve problems

[@bluebulldog_uk]

Thanks mate 🙌👍

[@user-li8gr8ur8l]

Well done Luke. Thanks for another accurate video. ❤

[@bluebulldog_uk]

Thanks mate 🙌👍

[@SmartPipePlumbing]

Keep your head up pal, hate it when stuff like that happens

[@bluebulldog_uk]

Thanks mate, it will get sorted I’m sure just weighing on my mind a little at moment

[@andrewhoughton2617]

Good luck sorting the cracked tray. I hope everything gets sorted without too much stress for you and the customer. Top work as always 👍

[@bluebulldog_uk]

Thanks mate will keep you posted 👍👍

[@marceldaldin2831]

I’m really glad that you are going to keep us updated on the shower tray. Call backs are always stressful. This one is going to cost. I really hope that you get referrals from this.

[@bluebulldog_uk]

Thanks mate, hopefully we can get it sorted asap for customer and get the money claimed off the shower tray manufacturers, we will see 👍👍

[@cputilitysolutions]

Ah mate what a nightmare with that shower tray! Hopefully the manufacturer accepts the responsibility and you get it sorted!

[@bluebulldog_uk]

I know mate, really ain’t good, tiles am mega expensive, glass was heavy when I put it in and the tray away a pain before everything was put in…not a good one but sure I will sort it mate 🙌👍👍

[@philgornall]

Some ‘cracking’ content keeps coming 😊. Also love the fact you think about future videos and what you could include which will be different to what’s already out there. Finally that black eye is taking some disappearing!

[@bluebulldog_uk]

😂😂 saw what you did there…yes the black eye has gone finally, just seems like it’s something new every week for me at moment

[@jameswilson2899]

Great content mate, hope all goes well with the shower tray.

[@bluebulldog_uk]

Thanks mate 👍👍

[@user-hm9fg6jl8t]

Thanks for the video. Oh that shower tray. Can imagine heart sinks when you get a call like that. Hope all get sorted out for you mate and the customer is good. Looking forward for the video once get done. 👍

[@bluebulldog_uk]

Thanks mate, yeah to honest been playing on my mind just want to get it sorted for them now

[@paulmatthews1521]

Agree the Titan vac has been a good addition.

[@bluebulldog_uk]

Yeah been great for the price 👍

[@stephenharris5519]

Soldered elba is the new yamyam. Keep up the good work. 😎

[@bluebulldog_uk]

😂👍👍

[@paulthomas3841]

Good luck mate

[@bluebulldog_uk]

Thanks mate 👍👍

[@tommyblackman7119]

Great video again Advice on that forroli, a couple of hard tap with a lump hammer to the side panel and you should be able to get your hand in… Those boilers are crap, I’ve seen 3 fail on main heat exchanger gaskets fail, not the burner door gasket but the actual gasket whats all compressed into the moulding on the stainless steel and plastic, fails and allows condense to drip, especially from the front and drip onto the gas valve plug ,,!

[@bluebulldog_uk]

Yeah I’ve seen some of these boilers in a bad way in past, terrible boiler 👍

[@philipmorris9761]

Thanks again for the content you provide. Nice job on the rad pipe elbow repair (Could you have imagined trying to do that with press fit 😅). Thanks for showing the hive upgrade too. Shower tray situation is a headache, glad you kept the installation instructions to hand, I normally take pictures of all installation instructions I come across and used them to create myself a personal reference guide in plain English 🤭 since I'm pretty new to certain jobs. Hope all goes well with the shower tray saga, its not down to any fault of your own, I was advised whilst studying that the manufactures instructions are most important and if you follow them your back SHOULD be covered. 🤞🙏

[@bluebulldog_uk]

Well we had an update today which isn’t the best but i will keep you posted soon hopefully when I’ve replaced it 👍

[@audibell]

Good video

[@bluebulldog_uk]

Thanks mate 👍

[@russellbaldry5095]

Had a similar issue with a shower tray supplied by Vic@#*an pl@*#ng and they insisted they had a big red sticker on the tray saying test first before fixing! 3 of us on the job and all agreed there was no such sticker. Test a shower tray before fixing it to the floor and before tiling it…..really! Good luck with that one mate.

[@ottofumbler7267]

I don't know about VP, but other big name chains are also blatant BS merchants in my experience. They will say anything to cover their arses, as 99% of the time, it won't be tested in a court of law. I think it was the guy from Plumber Parts that did a whole video on a shower tray that wouldn't seal, and the manufacturer kept sending him replacements that were all the same crap quality, with the manufacturer stating each time they had been tested before sending. It was obvious that the manufacturer was just spinning him a yarn to see how far he would go before he gave up. Can't remember, but I think it took 4 or 5 replacements before he got one that worked.

[@bluebulldog_uk]

Yeah that company I’ve heard you’ve got no chance on warranty, there’s always a loop hole somewhere

[@gcnonepc2061]

Thanks for sharing, so I thought I would share this story with you. How’s this for a shower tray nightmare ? A guy re fits an en suite, and on his last day on the job, after everything is done, he picks up his tools just as he is about to go, he has one last look at the bathroom and shower tray, and guess what 🤔 The Drill fell out of his clasp and cracked the shower tray, 😢 Poor Lad, he was only a few weeks into his self employment, and yes, it cost him, he made a loss 🥴 Just shows you tho, it’s a very tricky career, underestimated at times. But you always do a good job yourself, well done 👍

[@bluebulldog_uk]

Mate that’s awful for the lad, I think I would fall to my knees and cry 😅 just shows this sort of stuff can happen thou, it’s will get sorted thou 👍👍

[@gcnonepc2061]

@@bluebulldog_uk Yes, he sorted it, although he did have to pay for a replacement tray and refit it all, But it does highlight the unpredictability of the job. As you have shown too on a few occasions, and full credit for rectifying them 👍 I enjoy watching your videos, you do a Good job. Thanks for sharing.

[@Schinney]

Hello Luke, that shower tray gonna be a nightmare, looks like you got to rip most of it out and as good as start again, also no doubt the manufacturer/dealer wll be hard work as well, I reckon a week lost, good luck mate 👍

[@bluebulldog_uk]

Hi mate, yeah it’s not good to be honest, waiting around now to hear from manufacturers of tray but just want to get it sorted for them now

[@YoutubeHero666]

o no not again :( you keep smiling so all good :) So they will give you a new tray and you have to bare the cost and time of fitting it and sorting all the other bits like tiles ect!

[@bluebulldog_uk]

Gotta keep going 😅 not sure yet to be honest just gotta wait to see what they say

[@MrJohnyBoyDee]

Why can't I find a plumber like you in Co Durham? You're a top lad and I've loved watching your vids of late. You have a new subscriber.

[@bluebulldog_uk]

Thanks mate really appreciate the support, hopefully you’ll find a me your way 😅👍👍

[@SJM689]

I had a similar issue about 5 years ago, had a customer that had a mouse chew through a cable, but it was below a tiled bathroom floor and the layout of the room below prevented me from getting access below, so she rang the insurance to cover the re-tile cost etc, and they refused to pay, on the grounds that she hadnt put in place adaquate rodent control.....😮😮😮.. these robbing companies will make any excuse under the sun to get out of paying a claim.

[@bluebulldog_uk]

Wow, they was digging deep to reject that claim, what did they expect the customer to do, set mouse traps underfloor? 😅 unbelievable insurance company’s am sometimes

[@btomas225]

It's been this way for as long as I can remember here in the states. They will only pay for water damage in the event of storm damage, earthquake, fire, etc. Example: If during an earthquake a pipe burst or maybe the water heater overturns and spills out its content, then that's covered. They will not cover water damage that's a result of equipment failure: pipe fittings, gaskets, frozen pipes that split open in winter, failure of water seals such as O-rings and so on....Faulty plumbing and associated equipment isn't covered unless physically damaged by an "act of god"....

[@bluebulldog_uk]

To be honest I’m not holding much hope of them actually taking any responsibility, I think they will make it so hard to try and claim they will hope I give up but we will see, there is always a loop hole for insurances thou

[@chriswatkinson93]

Is that a crosswater tray? Looks pretty much the same as one I fitted a couple of years back

[@bluebulldog_uk]

Can’t remember mate, il double check and let everyone know when I replace it, still waiting on manufacture to get back to me at moment

[@shaunthompson455]

From my experience the insurance will pay for damages made by the leak but not to rectify.

[@philgornall]

Depends if he’s referring to home emergency as an added cover

[@bluebulldog_uk]

Still waiting to hear back from them been over a week now

[@brianmayne6513]

Ferolli boilers are a pile of crap. Good video

[@bluebulldog_uk]

I’d have to agree although the old Modena…not a bad boiler to work on and fix

[@SuperWayneyb]

🤘😎🤘

[@bluebulldog_uk]

🙌

[@tirvplumbing]

Insurance companies always find a way to weasel out of claims. Biggest robbers going. Nice repair on that rad. 😊 Be interested to hear how you get on with the shower tray. Good job you have the videos and instructions to cover yourself.

[@bluebulldog_uk]

They will mate, they will find a loophole to get out of it and it will end up costing me a lot to put right, most important thing thou is getting it done for customer, il keep you updated mate should make a good video from a bad experience

[@brendanfisher2528]

The jobs of insurance company's is to do anything to avoid paying out...

[@bluebulldog_uk]

Sounds about right mate

[@tonymurff5234]

👍👍🤜🤠

[@bluebulldog_uk]

👍👍

[@jamieadams1445]

Who is Dan from Central Heatking? I only know a Ben 👀😂

[@Heatking]

😂😂😂 love that

[@bluebulldog_uk]

😂😂😂👍

[@smartboilercompany1983]

Must be a common thing as I always drink luke warm coffee or tea 😅

[@bluebulldog_uk]

Lucky if I get it Luke warm half the time 😅👍

[@smartboilercompany1983]

@@bluebulldog_uk never mind low temperature heating, low temperature coffee is the future. 👍

[@bluebulldog_uk]

@@smartboilercompany1983 😂😂 keeps us going

[@stephenharris5519]

Why are we back to head in hand on the thumb nail !!? We was on a run ! #yamyamohno.

[@bluebulldog_uk]

I know mate…last 2 videos I’ve had half the views with normal thumbnails and to be honest I thought them videos had better hints and tips in them…with the thumbnails unfortunately titles and pictures bell push a video on KZbin…I don’t want to dramatise the thumbnails to be honest but videos do perform better

[@stephenharris5519]

@@bluebulldog_uk we need more Luke dramatic faces to get that algorithm sorted 😂

[@riptiz]

Why is the shower floor so rough, looks like it’s been smoothed down with a hammer and chisel?

[@bluebulldog_uk]

Just what they wanted mate, very specific tray had to be ordered in

[@fionnan2811]

Boo to insurance companies

[@bluebulldog_uk]

Insurance most of the time is pointless. So many get out clauses and loop holes

[@Micah_Lal]

No scumbag insurance company would be worth their salt if they didnt do everything in their power to not pay out after taking your money

[@bluebulldog_uk]

Sounds about right, always a way out for them

[@johnoreilly4408]

The side panel comes, why you living the hard live

[@bluebulldog_uk]

I did Check and it was riveted no screws else I would have taken it off

[@luket4859]

Doesn’t sound right to me mate even the most basic of home insurance covers escapes of water. They don’t cover the repair of the pipe, only the water damage. Excesses can be high as well making it pointless, so maybe they got wrong end of the stick

[@bluebulldog_uk]

They pay an extra premium on top of home insurance that should cover there plumbing and electrics etc but there is a clause for concealed pipework not covered

[@stevenjohnson6082]

why did you not just take the vessel out

[@bluebulldog_uk]

Just disturbing another part and seal

[@56ty78ui]

And some people I've spoken to, do not like you. Your vids are depressing.