Polaris Quattro Sport and Quattro P40 Not Moving: Complete Cleaner Troubleshooting and Rebuild Video

[@waltergandra]

Mine started to go in circles after 1 year... Great video... Thanks!

[@Optix-Code]

Your gearbox is not working correctly and is broken. It should be covered under warranty if you bought it with Leslie's. Just don't run more than one 1 or 2 hours a day

[@mrdelaware1]

Awesome tutorial video! Thank you sooooo much for making this. The added part numbers as you walked thru each step was the icing on the cake. This will help guide me this week as I troubleshoot why my cleaner isn't working the way it used to. Thanks again!

[@terrythompson4126]

Thank You so much for this wonderful video! You have answered SO MANY questions! This was seriously the most informative 13:59 of my weekend! You have replaced my stress with empowerment! Thank you again!!!!

[@Barney777]

I have to say thank you for helping me out. I didn’t find a video like this to help me take apart a cleaner and this was amazing.

[@DysDys51]

Great video. Started taking it apart. A screw wasn't tight from the manufacturer, dislodged, and jammed itself into the wheel gears. Would only turn a quarter of the way. Found out where the screw was supposed to go. Done. Back in business. Thank you for the great video.

[@jessedies2385]

Appreciate this video. Saved me a ton of money. I would never attempted this without a tutorial.

[@JZeverybody]

Help! I have nothing but problems with my Polaris Quattro P40. Changed so many parts ($$$) and same issue. Right wheels either not spinning or stop under any resistance. Please any advice I'm dealing with this for 2 yrs. Leslie and Polaris no help.

[@anthonysanlucas6437]

Thank you for the excellent and informative video. I’m gonna follow up step-by-step to rebuild ours, which is about three years old. unfortunately, the lid latch broke off and Polaris is sending me a new one. However, I don’t know how to install it, do you have any ideas?

[@SPL]

Thanks for the great feedback. Never replaced one of those. Hopefully it's easy

[@helaforeal]

My Sport does right circles. The roght wheels move slower than the left when i do an rpm check. Any suggestions? Thanks for the video.

[@Alan-xz6wm]

Mine is going in circles. "Your gearbox is not working correctly and is broken." thanks for the video. I know where to look now.

[@davidb-jk8qf]

Excellent tutorial. Extremely well done and a huge help. I hope you received the well-deserved super thanks I just sent.

[@Kate9980]

Great video! Thanks for posting it. We have this same unit and it has no issue moving around the pool, but it all of a sudden quit picking up debris. No suction at all. Have you ever seen this problem with the quattro? Thanks again!

[@SPL]

Front brush might be jammed with debris.

[@Kate9980]

​@@SPLthanks for the reply! That was something we had checked already and it didn't appear to have any debris or blockage. We ended up selling it for parts last weekend. Replaced it with the cheaper Polaris P28 and unbelievably, that little bugger works soooo much better than the gigantic Quattro ever did. I guess it was just the wrong cleaner for our pool.

[@chriswherbert]

Great video, thank you for this! Before I start, quick question, maybe you can direct me to what I should look at first. Ours stopped moving, when the booster is off I can manually spin the wheels fine, when the booster is on the wheels lock up and I cannot manually turn the wheels. Gear box issue?

[@SPL]

Sounds like it if the front brush doesn't jam up when you move it by hand

[@bro571jkr]

Amazing tutorial video! Thanks for much

[@Mrwind2222]

great video - Thanks! - Just took mine apart and ordered the gearbox and engine as both are defective. Any idea where to find the individual gears? can't find the detailed drawings of the individual gears

[@SPL]

I think they only sell the entire part.

[@KimberlyTrexler]

What if water is shooting out of the feed hose connector, would a new o ring be a fix and WHERE does that o ring go? I've looked for videos and can't find any that talk about how to replace that o ring.

[@SPL]

It might be cracked. Look at it carefully

[@toddlokash7865]

I have rebuilt this cleaner 4 times. When is works it works well. What do you suggest the issue could be if it is simply not moving? When I hold it in place, everything turns. When I put it on the bottom of the pool it barely moves. I have changed all of the fittings on the hose, taken the entire cleaner apart and put it back together again. The gear box and engine are not even a year old. The pump is running but I have no way to verify the rate of flow. What could be wrong that I am not seeing? Im about done with the design. It is very expensive to keep running.

[@SPL]

It could be the booster pump. Easy to check. Remove the quick disconnect. Turn on booster pump. If you can put your hand over the jet and stop the water flow there is not enough flow. Your hand should not be able to cover the pressure line and stop the flow.

[@punchdrunkdigital07734]

hello, we just installed this machine and it's going great. Only issue i'm having is that on it's scheduled startup it just sits in one place till you give it a shove, then it's good to go. water pressure issue?

[@SPL]

Check the front roller to make sure it is aligned. That could be the issue.

[@brianl5445]

I’ve had mine just over a year and I’m having to give the cleaner a tug now as well. This issue started a month ago.

[@leilaatx2365]

How do you replace the two gray latches on the inside? I’m having trouble removing mine. Not sure if there is debris stuck in the grooves making them tight, but I can’t get those suckers out! Already have the replacement pieces.

[@SPL]

I am not sure the minute mark, but everything is either screwed in or set in the cleaner. So they should be able to come out.

[@tonyconsolo2391]

Admittedly, those little boogers are tough to get out, but I will say, they will slide out if you push on them from the back. I tapped mine out with a wood dowel and a couple taps on the dowel with a hammer.

[@shrev94412]

Can you do a video on how to replace the spring latch for the debris canister cover?

[@twiladove5312]

This is a great video, thanks so much for doing this. It has helped me a lot. I do have one problem. My debris canister keeps popping off. I replaced it with a new one but it is still loose. Should I replace the body as well? I can see some wear at the latch area.

[@SPL]

Maybe it is under warranty. Sounds like a defect to me.

[@tonyconsolo2391]

I had the same problem. There are two hinges at the back of the cannister, but they are attached to the lower half of the frame. Mine were super-worn and allowed a lot of movement of the cannister and lid. I replaced those AND the Latch that is in the lid. Problem solved. Both parts are about $15.00 ea.

[@lisatune884]

Have you heard that the main controllers are dying? Can’t get the Leslie’s locations to look at mine and they say there’s no point. It’s 3 years old. Thanks for a great video!

[@SPL]

Haven't heard of that. But you can contact Polaris directly by calling Jandy. They might be able to help.

[@jean-claudejacquet7824]

I need your help and advice about my Polaris Quattro, when I test it I see that hydraulic motor isn’t waterproof. Normal or not

[@SPL]

I don't think those parts need to be.

[@Emetdavid]

My Polaris Quattro sport gets stack on the Jets returning water to the pool. It can get stacked for hours and the problem is that if the jet from the quattro points upward, I can lose a lot of water from the pool to the outside. Any solution?

[@schnoogie45]

great video ... saved me alot of $$$

[@bobbieayala-mk5tq]

Will a sinking chlorine tablet holder interfere with my Polaris Quatro pool cleaner?

[@SPL]

It might. I wouldn't use one with this cleaner in the pool.

[@stiventoro4530]

Thank you for your videos great help . Could you tell me how could I adjust the rotation in the Polaris Quatro? It rotates for more than a minute and move forward for less than a minute. Any info highly appreciate it

[@SPL]

Try adjusting the water pressure to the cleaner up to get faster rotation. At the quick connect you can make some adjustments.

[@windleda]

Great video. Super helpful, thanks.

[@WhyYouAskingMe]

Did Polaris ever get back to you about their top tier robot; if it is able to clean Baja / pool shelf? They haven't emailed me back yet. Thanks 😀

[@SPL]

Nothing yet.

[@jenniferwedner8128]

How to replace the latches?

[@neonlights_live]

on the right side gear box, should the white gear on the outside (connecting with the wheel) move freel? Mine slides back and forth but it seems like it should be more locked in place.

[@SPL]

Everything should be pretty tight.

[@rdnorris123]

same problem and the scrubber doesn't turn like the other side so it goes in circles and won't climb. Is this the gear box as well?

[@Optix-Code]

@rdnorris123 Sounds like youre running it too long and your brush assembly on that side is no good and your gear box is out as well.

[@tonyconsolo2391]

@@rdnorris123 It's the Gearbox. Easily replaced, but NOT cheap. Poor Gearbox design by Polaris. My Quattro is 3 years old and I am on my 3rd Gearbox.

[@drewgalvan8825]

Where do you guys go for parts?

[@SPL]

Your local pool store can order them.

[@drewgalvan8825]

@@SPL thank you!

[@Optix-Code]

As retail person please bring if under warranty first we will take care of you. 2 years with Leslie's. Please always check your manifolds for cracks and broken grids. Only need to run the Quattro for about an hour to two a day.

[@terrythompson4126]

@Kevin Y. Well... wouldn’t that be nice! But we can’t even get a straight answer, warranty information, let alone a call back from any member of management at our Leslie’s here in San Angelo, Tx. regarding one of our sand filters. The whole Leslie’s experience HERE has left a lot to be desired, to put it nicely. I can’t begin to imagine the B.S. that I would have to endure if I took the Polaris in. Furthermore, one of the last times I was in there (following up on the filter issue) and mentioned the Polaris issues to the assistant manager and asked if I could bring it in and exchange it since was a recent purchase. I was told “No Exchange” the manager would have to look at it and see if she could fix it and if not, then it would have to be sent back to Polaris for further warranty or replacement. But since we can’t get the manager to use a simple telephone, I’m a little worried about a screwdriver! And if the Polaris takes as long as the filter issue is taking... the warranty will run out! Kevin, you seem knowledgeable, and customer service oriented. Do you work for Leslie’s? If so, can we contact you at your store and some informed help?

[@Optix-Code]

@Terry Thompson Yes, I'm manager for Leslie's in Houston.

[@terrythompson4126]

@@Optix-Code Oh, wow! What a lucky 🍀 break! Houston is pretty big! If someone wanted to locate a knowledgeable manager in what part of Houston should they start? I’m asking for a friend 🤣🤣

[@Optix-Code]

@Terry Thompson give me you info and I'll be more than happy to speak to you.

[@Optix-Code]

@Terry Thompson fyi Spring and The Woodlands area

[@WilliamBrandfass]

My Polaris F40 moves forward just fine, but will not rotate and change directions. As a result, it gets stuck on the steps.

[@beast-magicwheelsmc6451]

How do you remove the brush assembly? you kind of skipped that part in the video. remove the 2 screws and then??

[@SPL]

yes

[@cyrillegodinot7617]

Do you know where I can purchase the broken Axle : Polaris Quattro Sport Axle (R0837100) Thanks

[@SPL]

I get it. A known issue.

[@cyrillegodinot7617]

Where to buy on line ?

[@SPL]

@@cyrillegodinot7617 www.poolsupplyunlimited.com/pool/polaris-r0837100-axle/177535p1

[@davidb-jk8qf]

Thanks!

[@SPL]

Thank you for your generous tip!

[@JZeverybody]

I have a problem with my p40. Stays in deep end and just circles the same area. What could it be?

[@SPL]

It could be a couple of things. 1st check the pressure going to the cleaner and make sure it is in range.

[@JZeverybody]

@@SPL ok will.

[@rdnorris123]

@@JZeverybody I bet it's the right side gear box. I have same problem, scrubber on right side (standing behind it) doesn't turn forward as fast and it wont climb walls either

[@JZeverybody]

Yes I replaced the engine and gear box. It works better, but, still not great. Stays in deep end and seems to spin on the waste drains for awhile before it moves on. Definitely not working like the day i purchased it. Not sure what to do...

[@rdnorris123]

@@JZeverybody call customer service and request a replacement

[@1613ckhris]

I have been replacing gears in this thing a year after I bought it. I have the new stainless gear for both gear boxes but the gears inside the gear box are still plastic and do not last long at all. These gearboxes are not cheap. Why Polaris doesnt sell gears is beyond me… these boxes can easily be rebuilt. I am very disappointed in this pool cleaner and once I get tired of replacing parts will be trying a non booster pump model and not a Polaris

[@maxwellholloway9029]

To bad the right side gear box is trash.

[@fatthor2476]

great video!!! question: is there a tread-wear indicator on the tires? I own one and it just started to spin and not reach the furthest wall like it used to. I noticed the side-brushes were extremely worm so I ordered new ones from Leslies. Maybe I should replace the tires and roller brush too?

[@SPL]

Would say to replace those parts. Sounds like it is time.

[@fatthor2476]

@@SPL thanks for the response! is there a known issue with the right side-brush gear box? seems that the roller brush is not spinnign great

[@tonyconsolo2391]

@@fatthor2476 YES! Essentially there is ONE gearbox, but is the Right Side that has always failed on mine. My Quattro is 3 years old and I am on my THIRD Gearbox. Poor design by Polaris. I did notice that they changed at least the outsidegear from plastic to aluminum on the latest one I ordered. There may be some internal parts changed, but I haven't taken this one apart yet.

[@fatthor2476]

@@tonyconsolo2391 Thank you. I replaced the gearbox with an aluminum one and it is back to working great.