POOR REALITY OF ISRAEL AIRLINES EL AL - DISAPPOINTING FLIGHT TO LONDON!

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This is a comprehensive Flight Review of El Al Airlines.
Class: Economy
Route: Tel Aviv (TLV) to London (LHR)
Plane: Boeing 787-9
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#Israel #joshcahill #aviation

[@JoshCahill]

How was your experience with EL AL? Also follow me on instagram.com/gotravelyourway for daily updates!

[@dors5969]

Very mixed. Flew on their B744 in the past on the route to Thailand, the experience was pretty bad. However, I flew on their B738 and B739 to Europe, most of the time the service was pretty good. I also flew on their B763 (they were out of service in 2019), those aircraft were old, but very comfy. They also one of several airlines that has a real business class product in their narrow body aircraft, which similar to the US first class product. If you like to read more I can share a link to my flight reports.

[@dannydanny9875]

ElAl will get you there... but if not in first or business, they'll make you feel like peasants. You'll basically be in a can of Sardines for a while, tightly knit to your seat. 787 - 9 Dreamliner... no way. No Matter how fast it is. The Entertainment / Food sucked. $$$

[@GiovanniPietro9000]

IT WAS GREAT, REALLY GREAT. ..... (We will end up on a watchlist if we say otherwise, won't we?😂😂😂)

[@user-wt8nj5xm1n]

Hi josh i am 15 yesrs old israeli avgeek and i flew with ELAL a lot of times. and i am very shock to see your review i know ELAL as a better airline and i think it was a bad day for the crew. trust me this airline is better than 3/10 so pls come to try again. and thank you for this review. you get my like and subscribe for being so kind and reality 🙏 thank you

[@GiovanniPietro9000]

@@user-wt8nj5xm1n bruh

[@rocoa01]

on your first flight you got "Sam Chui'ed". Meaning they saw you coming and pampered you to the max. Thank you for this honest review. People respect it when reviwers are fair and impartial.

[@nelsyoung833]

Well said. I trust that Josh never arranged or announced his flight with any airline and he pays for his own ticket. While others are pampered like a king by the captain and the whole crew and never took 3rd class seat.

[@levelheaded2804]

It was clear they were putting on a show on your first flight, right from the beginning they gave you a discounted first class offer (they would have probably given it for free if you tried to haggle). You should have. a link from the first video to this one, to give people a balanced picture.

[@alohomora.]

'I put my camera away so i wouldn't get punched in the face' 😂😂

[@mrandersson1082]

Dude knows you dont get down with these guys, some undercover mossad might show up from the blue and shit just got real.

[@EG-xj2jr]

but wouldnt that have made an amazing vlog? we dont see ANY cabin crew dealings on in thisvlig which I find rather strange though I do trust his honest opinion that they did not give good service

[@notrespassing6486]

If you know one of them, then you know all of them.

[@nyeopz]

this just shows that you can't judge an airline solely by just riding on one of their flights, this is what I like about Josh Cahill's content since he returns like some maintenance manager to check if the airline is efficient enough to carry out their service or not

[@christianbayerstein5243]

It does not make sense to compare a business class flight with an Economy flight.

[@patriciafuchs5970]

Disappointed in this, it’s not the way I am sure they want to be known.

[@j-michelr2866]

They wear the company uniform. Uniform = All the same. Each ground or air employee is the company's business card. A single individual or an entire crew will always bear the responsibility of representing the company with the positive or negative consequences. This concerns the professional ethics and behaviors to have to avoid any form of amalgam that will judge the entire company.

[@j-michelr2866]

@@christianbayerstein5243 so you mean that a passager in economy class has to be treated as shit and as a king in business? No coffee for you!, you miserable and insignificant tourist class pax!!! 🤔

[@nyeopz]

@@christianbayerstein5243 for me it makes sense, this whole video shows the contrasting perspectives on traveling in economy and business class.

[@chnalvr]

I far prefer these regular, normal passenger reviews that are realistic for 99% of us.

[@ColinGallagher]

There are two main reasons why airport terminals use fritted glass: To reduce solar heat gain: The dots on the glass block some of the sun's rays, which helps to keep the terminal cooler in the summer. This can save energy and money on air conditioning costs. To provide privacy: The dots on the glass also make it difficult to see inside the terminal from the outside. This can help to protect the privacy of passengers and employees.

[@RoyalFlushFan]

It's Tel Aviv - probably one of the most heavily protected airports in the world. I doubt they're doing it for privacy reasons.

[@ColinGallagher]

@RoyalFlushFan or they are doing it because it's one of the most heavily protected airports in the world....

[@jason84nz]

To hide child Palestine prisoners?

[@InTeCredo]

@@RoyalFlushFan Well, if the passengers are visible from the outside, that would make it easier to target them.

[@zakyuval]

@@RoyalFlushFanit is a country with hot weather at summer, though

[@daapz]

I had severe problems believing the original video's treatment. It's one reason why I grew tired of Chui's videos almost immediately, knowing they'd absolutely have nothing to do with the reality of flying. Good job on the second video!

[@InTeCredo]

And Sam's insistence on flying on first and business class: both have preferential treatments and special attention. So done with him...

[@lucianojr.c]

I agree with you. We all know that Sam Chui is a kind of "celebrity" among the airline companies. So, I believe, even if he flies in Economy they will deliver him a special attention than the others flying in the same cabin. That's why I like Josh Cahill. His reviews are honest.

[@jennyt7612]

I agree - Josh's videos more likely to show the real experience

[@timames4405]

Alot of people find Sam Chui rather irritating!

[@idkjames]

Yeah chui has gotten where he can’t even review an airline. I will say I had good experience in business on el Al though.

[@spizzenergi2292]

“Having a bad day” they are not paid to have a bad day. I hope their pilots don’t have a bad day.

[@d818581dd]

Well they are human, not robots, so yes they are capable of having a bad day like the rest of us.

[@spizzenergi2292]

@@d818581dd judging from the comments, this seems to be a regular occurrence. Perhaps get a job outside the public sector, where their “bad days” don’t impact on the paying public.

[@ehartal73]

We Israelis are real. We do not hide our emotions. It is just who we are for better or worse. We can be the friendliest warm people caring. While service culture in Israel got better over the years it is still not Asian nor American. But like I said I think EL AL has lowered their standards, they are not worse than lufthansa on economy class at least they give you something to eat and not try to sell you overpriced fast food.

[@Kifflington]

@@ehartal73 But when a customer has paid for a service, it isn't reasonable to expect a customer to adapt their expectations of the service they've bought to fit around 'who you are'. Do your job to the internationally accepted standard or go and get a different one. No proper greeting? Flat 'No' when asked for headphones? No tea/coffee service with breakfast? That's not 'being real', it's being incompetent in a customer care role and on a national carrier it's an embarrassment.

[@kairigby9117]

​@@ehartal73Nope. You are just rude people in my vast experience.

[@DavidWsTrainVideos]

This kind of reminds me of Air Canada. I remember one time I ended up being upgraded to first class (business class now). And the crew was super friendly waited on you hand and foot smiles all around. But when I fly economy with them, it’s like I get the angriest bunch of flight attendants in the world, you’re almost afraid to ask them anything. Maybe it’s a you get what you pay for a moment, but I don’t think it’s right, especially as I have never had that type of treatment with the competition WestJet

[@MrORANGEMAN1966]

Same thing with Singapore Airlines Horrible Horrible treatment in economy class very rude flight attendants, I pushed the attendant button and asked for an extra glass of wine after 10 minutes the flight attendant shows up and asked me if it was an emergency !!!!! Meanwhile all I've heard is people raving about Singapore Airlines great superior service in First Class and Business class.

[@worldtraveler84]

This is why I take all travel reviews with a grain of salt if they know who you are you’re going to be treated differently. Period

[@EG-xj2jr]

I hope this pushes airlines to fix the issues. I would love El Al to do a quiet-zone for single or couple travelers and a families kids-zone on their regular cabins as well. I think this could upgrade their product and make me choose them over others. trying to push this idea for all airlines.

[@InTeCredo]

Good thing the mother of my brother's girlfriend chose to fly with Air Canada, instead of El Al, between Tel Aviv and Denver via Toronto Being 75-year-old deaf passenger, she had the most delightful time flying with Air Canada; both ground staff and cabin crew were very courteous and helpful, looking after her and bringing her from one to next at the airports. The best part was the cheaper fare offered by Air Canada.

[@davidrobert9555]

You gave EL AL a glowing review previously...and it's ' job done' from their perspective. Now, join the real-world flight experience.

[@assafnaor5752]

As an Israeli i unfortunately have to agree.Service has always been a problem with El Al.I avoid them whenever possible.I left school decades ago and dont expect to go back everu time i fly.

[@ArabGames17]

Free Palestine

[@OrdinaryDoughnuttz]

​@@ArabGames17based.

[@straz7888]

@@ArabGames17 They will bomb people if free.

[@talink6867]

@@OrdinaryDoughnuttz on your dick?

[@ruskiytank5]

@@ArabGames17 Burn Paleswine

[@user-wz4ws5se5m]

What the hell? You asked for a headphone in a 6 hour international flight and they said “NO” !!! And no coffee, tea or any other drink was served !!! 😲 Unbelievable! Disgusting! That is ridiculous 😤

[@avifeld500]

It's a 4 and a half hour flight

[@hilarymeyerov2934]

KEEP YOUR F PANTIES ON

[@ZEROITAM]

זה שקר. אין דבר כזה

[@chaviv1178]

I recently had the same experience. Rude flight attendants , bad food, no coffee or tea served, we had to ask for water multiple times

[@personperson7825]

I like how Josh is straight to the point and honest about his reviews.

[@earljack1978]

Thank you for doing a review in economy! As a budget traveler economy is my reality. Bummed to see most airline reviews in business/first these days.

[@jennyt7612]

Yes, I feel the same. Let's face it, most business class flights will be satisfactory but it's at the economy end we really need & appreciate the reviews. Economy passengers don't expect a great experience but it's good to have minimal discomfort & concerns if we can possibly avoid them!

[@EG-xj2jr]

totally agree. bloggers flaunt the riches and perks of business and premium seats because lets face it we want to see aspirational content.. while the airlines herd us in the back like cattle. more honest economy reviews needed to push aurlines to stop adding more seats and subtracting services in economy.

[@thomasstephens6233]

Oh yes. El Al. Everyone needs to experience them at least once. I've done two trips (both economy) with them and they truly do have the rudest crews in the industry. On my first trip from VIE-TLV, I asked the flight attendant if beer was available. One would have thought I was asking for her first born! She went off into a tantrum telling me what a stupid question it was when I could clearly have read the inflight magazine. It only went down from there. I was speechless. I then spent a week in Israel and literally every person I met was so friendly, helpful and hospitable, it made me wonder where El Al could be finding their personnel. I assumed I must have just hit them on a bad day. Several years later I tried them again; this time from WAW. Same type of service from the surly flight attendants. Don't look at them, don't talk to them and PLEASE, don't you dare ask them any questions or they will make your flight a living Hell. Really a shame and definitely not representative of Israel at all!

[@NoamTheGOAT50]

As an Israeli myself, I flew El Al once, as a teenager, from Prague back to TLV, I was coming back from a trip to Poland and Prague to see the death camps and ghetto's and so forth, part of our curriculum (@ least back then). I can't remember what the service was like, but I keep hearing from my family members that they do suck, but yes, the Israelis in general, are super nice people, thank you.

[@erenyeagerannamsawy3498]

i mean obviously cause israel what do you expect.

[@scottsimon8543]

I've flown El Al at least a dozen times because I live in Israel & they are the only airline with direct service to LA. It's true, their flight attendants are not the friendliest, but they've never been rude to me or yelled like that flight attend did to you. That's really unprofessional & if her superior found out she would be disciplined.

[@xyz-uw3ps]

Isreal is two countries in one (at least). Good job visiting the nice side of Israel. The flight attendant just pierced your bubble a little bit.

[@NoamTheGOAT50]

@@xyz-uw3ps two countries in one?

[@elmovisser6531]

Thanks! At last you did the review I asked for in 2019 and yes their service attention drops from platinum class down to nothing at economy class which is rather sad!

[@LucijaC]

Well at least you got food on board. I recently moved to the US from EU and just realised no one is offering food unless you pay extra for it. It is unbelievable you fly 5+ hours and no snacks nor food are offered for free when the ticket is at least 500-600 USD. One exceptions are Alaska Airlines and Hawaiian from what I have experienced.

[@arielguelman]

Hey Josh As an Israeli I feel shame. You've experienced the real ELAL Economy class. I took a flight from Madrid to Tel aviv and the service was really bad. Also It was my first time flying with them and unfortunately also the last. The company needs to learn a lot from the foreign companies such as British Airways and Virgin Atlantic they flies the same route with a better service and food and the total experience is really different. ELAL is super expensive and the price is not worth it at all.

[@xyz-uw3ps]

It's operated by and for the kosher crowd.

[@gambleworld]

They need to learn from real world class airlines like Turkish Airlines and Saudi Arabian Arlines.

[@joshgeorge728]

Why do they also fly to Luton at a higher price than Heathrow if its the other way around I understanding how Emirates operates at Stansted

[@jeramiahvanfisten2975]

@@joshgeorge728north London Jewish community more disposable income

[@taiezer9585]

אתה צודק זאת באמת חרא של חברה אבל תאמת אני טסטי לפני שבוע לפורטוגל ותאמת שהשירות היה דווקא אחלה. רק חבל שלא היה מסכי טלוויזיה. באמת חרא חברה

[@yeahryan27]

"Given the Sam Chui treatment", it's crazy how much that guy's disliked amongst AvGeeks.😂 Side note: On top of all the crappy service you get, you still have space in your heart to support Schalke. Bless your heart.😂

[@congresssux9766]

Sam Chui is a creepy, rich, schmuchk. What is there to like?

[@Eruma_27]

And rightfully so as he’s nothing but a brat who makes fake reviews

[@Artixou]

He's mostly disliked because he's an unabashed paid shill

[@yohannessulistyo4025]

He started off as a regular spotter & photographer. But his ambition grows bold and made him do dangerous stuff, like renting helis that flew dangerously close over a busy airport's runway to get rare photograph angles. If you were part of the aviation community back then, you knew. He toured the world, contacted local plane spotters, but a lot of people were reluctant to welcome him due to what was reported by HK, Australian, US, and Canadian groups. His constant request to the locals for special access to off-limits area is infamous. But his boldness and adventurous soul probably become his recipe for success and fame. I don't know how he got secretly hated today, but I believe it is mostly for different reason.

[@timames4405]

You can rent Choppers to fly near LAX. He tried similar at LHR but it's a two runway operation so less flexible.

[@HapyLLIuTeJIb]

El-Al can be hit and miss. Once I flew from TLV to LA, a very long flight, and there was no drinks service. Flight from Toronto to TLV in Economy a few years later was great. Generally the service on flights INBOUND to TLV is better than outbound. But the real reason I try to avoid flying El-Al is the ultraorthodox croud. They often don't use deodorants and take A LOT of HUGE items into the cabin (I totally don't understand how come they're permitted to do so???) El-Al flight safety and security are quite unparallel. Unfortunately, it is not enough.

[@xyz-uw3ps]

The airline is owned by an ultra-orthodox family, and caters primarily to that segment. Gone are the days of it being the flag carrier of the State of Israel.

[@damascus6478]

I can relate. I fly from Newark to Heathrow twice a year (usually) on United in Basic Economy. On my last trip the food was simply inedible. I know airline meals are nothing special when you're in the back of the plane, but I wouldn't even consider this food. On the return leg they had the same menu and I passed on the meal. Nobody asked if I wanted to try something else or showed any concern that I had no food on an eight-hour flight. That's just the way it is in the back of the plane.

[@DrVVVinK]

I once had a United flight attendant be very nice to me. He gave me free nips in economy, I thought it was because I had a millage card and nearly missed my connection, and my connection was on a Continental, right after United bought them. Turns out, after the flight the flight attendant gave me his number.

[@samroy5967]

@@DrVVVinK wow. You’re talking about Continental? That was over a decade ago - more like decade and a half ago That’s a different era in airline history - food was served on all domestic routes. Checked bags were free regardless of the airfare Staff was courteous It’s all in the past now. 😂

[@DrVVVinK]

@@samroy5967 It was 2012.

[@maxsaviation9512]

United has always had the most racist crew even in domestic flights. Their food usually is disgusting and grossed me out. Usually I love plane food.

[@DrVVVinK]

@@maxsaviation9512 I miss Virgin America. They had great food, it was Panera Bread.

[@idan895]

As an Israeli who fly al least once a year I've never flown with EL AL, they just so expensive compared to other companies. For the crew, I can actually understand why they were so unwelcoming😅. Israelis tend to be very rude to the flight crew (we actually have a term for it- "A chocolate flight")

[@Movingforward2000]

Israelis are rude to most people. Non jews shouldn`t go to that country.

[@InTeCredo]

I have heard the horror stories of very demanding Orthodox Jew passengers who made the huge deal of everything, including the women sitting next to them. That does grind the constitution of cabin crew down so much.

[@dindia2]

@@InTeCredo These are the worst.

[@HOMiE-Rugs]

you are making a generalizaton. most israelies are well behaved during flights.

[@MizManFryingP]

@@HOMiE-Rugs In my opinion, Israelis are not very well behaved. It is a generalization, but we are err.. 'בהמות' for a lack of a better word, especially to each other.

[@btnbiker]

Well done Josh i flew on this same flight in economy 4 years ago. Ground staff at Heathrow on the way out were worse than Tel Aviv but but both outward and return flights were awful. Crew ice cold and rude ans food inedible

[@lanamoffett953]

I haven't travelled ElAl since before covid. All I can say is standards must've slipped. I've always found them to be very hospitable and the food good.

[@roytropp5182]

The dots are meant to prevent the heat from the sun, and the reflection of the tarmac, from getting inside the terminal. It works!

[@pokemonguy6579]

"I put my camera away so I wouldn't get punched in the face" LOL

[@ptnordeen]

Detroit has the window "dots" as well. It's to keep the terminal cool. Disappointing experience on EL AL. It's a shame since Delta will be starting a code share early next year.

[@Yukis.aviation]

As someone who’s home airport is DTW, I can confirm and it’s very annoying when I’m planespotting from the terminal (in fact that the one things that the evans terminal has that McNamara doesn’t)

[@jeffreyanderson1851]

That glass treatment is called fritted glass. The dot screen controls heat and glare. It is also used in new office buildings, especially looking at the skyplane, where most of the heat and glare comes from but where the optical side effects are irrelevant as there is no visual detail to obscure.

[@johnself3408]

I have flew El Al from New York to South Africa for a total of 3 flights. Everyone was great.I flew in tourists. It was 1984. SO ITS BEEN awhile

[@adinwashere]

I hope El Al management see this and seriously work on improving

[@user-ps1vc1dq9j]

You are my hero! This is exactly my personal experience with ElAl and I flew with them many times in the past, the crew is almost always rude, treat passengers not like humans, not like clients but like stuff. ElAl and BTW Iberia are two companies that will be my last resort to fly with. And yes Business class is different experience for sure. Thank you so much

[@beljorge701]

they treat the passengers as they treat the palestinians, no more no less

[@protwo6797]

people who steals land and killing childrens, don't expect that much from them.

[@patkelly6349]

What do you expect. Get a life mate. Do a real job

[@patkelly6349]

@@protwo6797exactly

[@ahmedmahomed]

I was just thinking about that, and was just about to write that here.

[@danmyers7827]

I flew with El Al LGW-TLV in 1989. It looks like things have really changed since. Service was friendly and efficient; food was of decent airline quality. I was in Economy, on a B707 with not very many pax, so there was plenty room. From what this video shows, I wonder if there is a long-standing industrial dispute between El Al cabin crew and their bosses. Whatever the cause, it's not doing the airline or Israel any good.

[@jon6815]

I fly between Tel Aviv and London regularly and mainly use Wizz, sometimes Easyjet. As things stand, the only reason I can see for using El Al are if one prefers the times of its arrivals/departures (Wizz and Easy get to London in the middle of the night and to Israel around 9 pm). I last flew El Al in 2021 when they were the only airline still flying due to the resurgence of the pandemic.

[@football9325]

I fly el al all the time and the service is amazing

[@Huntingbunnyrabbits]

My first time flying ever was with El Al. It left a lasting negative impression on me. Not only was the security extremely violating, but none of the flight attendants spoke English and they were extremely rude. Big-time mean girl energy. It was very shocking being confronted with such rudeness. They seemed to be annoyed with the fact I only spoke English and decided to just dismiss and avoid me. I have no blanket, no water etc because of this. It was absolutely horrible

[@GUITARTIME2024]

English is common in Israel, and all flight attendants on international flights around the world speak it at an intermediate level, at ieast. They didn't like you.

[@Meow-pe2dz]

As an Israeli I always avoid Elal, main reason is because they are expensive, second is the flight is full of Israelis - but, flight attendants surely know English

[@melvinsebastian8989]

You from which country? Looks like a racial profiling from those Israeli girls

[@michailbelov6703]

They are culturally racists. If you do not speak hebrew, you are the worst of a kind...

[@MainInternetUser]

They were probably just scumbags because like all flight attendants in the world speak English

[@yihezkel]

My experience on El Al (probably 20 times in my life) has been mixed. They have been friendly with me, but can lose patience with rude passengers faster than on other airlines. I've always gotten tea/coffee service with them. Thanks for your review, and hopefully it'll hold them accountable for making improvements!

[@NJA3421]

In May of 2019, I was taking a picture of a Korean Air A380-800 and I needed to charge my phone due to low battery life and I charged on the wall outlet. A female staff member kept walking passed me looking my way to see what I was doing. I looked at her and she ran back to the ticket counter. Then two guys from EL AL asked me to move and they saw that I was charging my phone and left. Then I realized I was by the EL AL gate. That had never happened to me before and Ive never been seen with suspicion. I had heard rumors of possible racial profiling as their security practice. However, I understand their need for security. It was just unexpected I guess.

[@asianshaheen974]

I used to work at a major US Airport a few years back during high school. Im a American Pakistani i was working for a major gulf carrier. El Al used the gate next to us. They always gave my crew and me as well our passengers weird stares. Multiple times they tried to move my passengers from our gate had to get the TSA involved. Says alot about the country and its people

[@abtatom]

​@asianshaheen974 It doesn't say about the country and its people as much as it says on the sad security condition they need to live with being under terrorist threats endlessly..that is sad but understandable.

[@NJA3421]

@@asianshaheen974 I’m sorry you had that experience.

[@bardo0007]

Remind me never to visit Israel.

[@atiqulislamsakib6644]

Apartheid actions

[@hilarymeyerov2934]

I have flown hundreds of times on ELAL and the crew have never ever been rude

[@user-jt8yd4ei5s]

Maybe because you look Kahazarian

[@Juuuclia]

I flew yesterday, Tel Aviv-Rome, 3 hours 40 minutes flight, my rating is 2 out of 5. They gave me dirty blankets, only a small bottle of water for the flight, I didn’t even eat their food. they save a lot on everything, and a two-way ticket with luggage is $ 450 Israel urgently needs to improve the service. prices in the country are high, tourists do not even choose this direction. ps. I am Israeli

[@shinjineesen400]

El Al is now privately owned. Israel can't do anything.

[@tanyapushara2606]

I actually never had a terrible experience with El Al and was flying with them from 2007 - 2019 regularly from Toronto to Tel Aviv. The food was always OK, were actually provided warmed up pastry with breakfast. It never happened that coffee or tea were not served. I also liked their choice of duty free products on board. Water and snacks were available during the whole flight. I am honestly very sorry they stopped flying to Canada and the Air Canada is the only alternative for the non-stop flight.

[@uri0606]

That's why I never fly El Al no more. I remember taking a trans-atlantic flight with them a few years ago. it was a terrible experience. the seat rows were squeezed too close to one another so there was not enough room for my knees (and I'm only 5'11), no single-tv screens per seat so I had to focus my view at a small screen located 10 feet away from me which resulted in a huge migrane, the food was awful and no drinks were served. crew was rude and inconsiderate, passangers had to individually go to the kitchen and serve OURSELVES with water and some bread(!) Mind you - we are talking about a 12 hours flight. Yikes!

[@OrrWeisbergReviews]

I’ve been on many el al flights. Not sure if it’s because I’m Israeli myself but the crew was always nice for the most part. Even leaving a bottle of water in the flight attendant area letting anyone drink as much water as they want for example, and allowing certain things other airlines won’t.

[@MultiDell90]

BHHHHEEEEN CCHUDUU

[@hendrikdevries9725]

Im surprised this doesn't happen more often, recognition by airlines or their staff. Glad you do double dips and cross checks (oh pun).

[@Alex-yy8ng]

If I'm not mistaken, I think El AL spends more on airline security than any other airline relative to their fleet size. This might explain why other parts of their service are lacking.. maybe they just don't have the budget to offer the level of service and customer experience that you would expect on middle eastern carriers. Everyone I know who flies to Israel from London avoids EL AL like the plague.

[@ciaramc29]

It costs nothing to have staff say hello and welcome on board.

[@ylilin]

@@ciaramc29 Actually.. it does. It costs good salaries... which EL AL cabin crew do not have.

[@user-ni6wm1pj6m]

ElAl does not pay for their security,the Israel gov does.

[@Alex-yy8ng]

@@user-ni6wm1pj6m Oh yes thats a good point. Well then they’ve got no excuse for the shocking service and rude staff 😂😂

[@bardo0007]

No excuses, they still have a crew onboard and all they have to do is smile and say Hello. Not hard is it ?

[@asianamigo]

thank you for trying out this airlines so that we don't need to go through the same bad experience.. :)

[@kapalawatts]

As Israelis we know not to fly El Al unless there is no choice.

[@zrevolution4767]

Free Palestine isnotreal

[@seanjohnson9401]

@@zrevolution4767shut yp

[@TheRareVideosXL]

Thanks for the honest flight reviews as always and keep up the amazing work.

[@judahfriedman8516]

I'd like to say that I had a wonderful flight with El Al last year from New York to Tel Aviv and back from Tel Aviv to Boston in El Al's premium economy cabin.

[@flightnorton]

It´s Economy, one meal, this is normal - the experience with the bad drink service ist not good, but you can´t compare the buiseness class with the ecenomy class...

[@BUJ212]

Israeli here, flew a lot with El Al and not a single time the crew was rude or misbeheaved, this is why I was really surprised to see that. Maybe you give El Al another chance?

[@4700_Dk]

Paid $300.00 more to fly on Singapore airlines from here in Copenhagen because everyone said it was the best. That was a real waste of money. They served the wrong meals to the wrong passengers and it just snowballed from that. I even saw the business class or first class flight attendants helping out in economy. That was the longest 13+ hour flight I ever took. Won’t do that again.

[@zonacrocone4804]

I always wondered why my Israeli friends always fly Lufthansa in and out of TLV. I am flying LH a lot and must say they usually are the rudest crews in Europe. My Israeli friends always comment: "wait until you fly El Al and you will understand." It seems they have a point :)

[@jerryle379]

Surprising as LH crew for Asia fly are nice

[@mikekelly702]

Its weird how when people know who you are, they'll go out of their way to do the best, but when youre just a "regular" customer, their true colors come out boldly. This is the problem with most carriers in the USA. Great video Josh. Thank You!!!❤❤❤❤💯💯 P.S.--(sorry) I LMAO when I watched you eat that omelet.

[@hilarymeyerov2934]

SAFEST AIRLINE ON THE PLANET AND BEST PILOTS IN THE WORLD

[@yonatanzieve6232]

El al is like a lottery when I flew from TLV-JFK the crew were quite rude but when I flew back to TLV they were nice

[@fifi7180]

i totally agree with how you feel about the service of El AL. as an Israeli i have experienced bad service and attitude from EL AL crew! from that point i have stopped CHOOSING EL AL. there are other flight companies way better that EL AL!

[@sebinamuwanga]

Thanks, Josh. I wish you had filmed your interaction with the cabin crew just like you did on the flight last year, to back up your remarks and to give the viewers a better perspective.

[@sararichi1463]

Wouldn't it give it away to the crew?

[@sebinamuwanga]

That is exactly the point. The crew should not only be filmed when they are nice and friendly like was the case on the first flight. The crew should also be filmed when they are rude and unfriendly to give context to the review. Such clear unrehearsed behaviour is what the public needs to decide whether to fly with a particular airline. In addition, such footage can help the airline take corrective action.

[@markkingstone5141]

He said at the very beginning that he put his camera away because the crew was so aggressively impatient and unfriendly, starting upon boarding. He made the only decision he could make without risking an unpleasant and angry encounter with a hostile FA.

[@sebinamuwanga]

@@markkingstone5141 I heard that. However, filming can also be done in a clandestine manner to avoid being punched in the face. Avgeeks know how to get that done.

[@cleverlyblonde]

@@sebinamuwanga Generally I think sharing recordings of people without permission can be problematic. Filming is one thing, but sharing the recording could be a legal issue.

[@tomnagy1726]

Every israeli who watch this isn't nearly surprised... That's why we prefer other airlines.

[@mholtebeck]

It's proof that poor service can ruin a trip. In my case, it was Jet Blue, and only one crew member. There were issues outside of that that I didn't want (no sound from the IFE, they gate-checked bags, but there wasn't anybody in the jetway to take the bags). I interacted with only 2 crew members (It was a full A321- I should have dealt with more). One was helpful, and the other treated me like the gum you scrape from your shoe. For me- it moved Jet Blue to the same spot as American and United, and below Southwest and Delta. They still rank ahead of Spirit and Frontier.

[@rolfejones7445]

While EL Al is probably one of the safest Airlines in the world, it is very expensive, the economy passenger experience if compared to several other carriers is not great. I would say that if you like bread, then this is the airline for you as you will get a lot on the flight. Also if you want a true "Israeli" experience then this flight is the one for you. Truly gives you a taste of Israel before you even get there. Everybody is one big family!

[@RobEJC]

Love your videos when you're in the back, seated in Cattle Car Class, to "experience" the awfulness that has become a fairly typical Economy Cabin journey.

[@EG-xj2jr]

we need more vloggers to do economy and call out airlines. its all too easy to splurge in business class and the epic fight for "best for millionaires".. but what about all the rest of us in economy??

[@jon6815]

Reading peoples' comments and complaints here about the "service" in the various classes reminds me of why I so much prefer the egaliterian model of low cost airlines. I use Wizz and Easy between TLV and London and the staff are consistently professional and reasonably friendly. The old airline model of including services (such as meal, tea or coffee) stemmed from the fact that the first air travellers were mostly just the wealthy. Admittedly I don't usually need to fly for longer than 5 hours.

[@TripsonBudget]

0:21 - Thank you for your honesty saying that you had the SamChui treatment on that flight. And supper appreciate that you try to show real experience that usually the normal traveller get it. Big Like.

[@amigo152]

El al is very Very bad service experience very low. I always had unpleasant experiences with the staff and the noise. But very safe. The best pilots in the world. Most of them were pilots in the best air force in the world. The Israeli.

[@yousefbaradee9070]

How do you know that , and why is El Al pilot the best in the world , how do you even come up with such information ?

[@jerkytoo8184]

I'm glad to see you're trying to fly in the manner that the vast majority of people travel by air. It's a far cry from you previous flight with El Al where they were going out of their way to serve you. While it doesn't compare well with that previous experience, it seems quite in line with most economy class service.

[@PaulStewartAviation]

Nice Josh. Reminds me of my single visit to Israel years ago although I was fortunate enough to get onboard the Queens of the Skies. Fingers crossed El Al start flying one of their 787s to Australia soon.

[@nancycowell-miller4321]

Thanks for sharing!

[@ciaramc29]

Josh it will be intresting to see if the airlines management watches this and if they make changes.

[@EG-xj2jr]

we want: tea coffee service. headphones. wi fi working. rubbish collecting 2-3 times in over 3 hour flights. wet towel before landing. helping store baggage not just hurrying people inside. and implementing quiet zones / family zones.

[@arne1958]

When I worked in the service industry many years ago, it amazed me how much a tiny bit of kindness made customers happy and satisfied, and consequently made my day better.

[@johnevans388]

In the 90s I used to regularly fly El Al from the old Heathrow terminal 1 to Ovda (for Eilat) on B757/B767/B747s and never had any complaints. I remember the drinks service being insane. Word of advice - do not upset the flight attendants - they may look cute but they will kick your ass into the ground if necessary.

[@Coaldale1947]

Awful airline, terrible service.

[@HumanToMars]

Does anyone know why EL611 fly over whole East Europe from Tel Aviv to Moscow??? More cheapest and faster way is from south, over Georgia and Volgograd city...

[@dors5969]

Hi, As an Israeli, I don't know why they used the dotted windows. It's very annoying. I don't think it's related to security or something, since the airport isn't a military base (although until 2006 there was some part of the IAF in TLV airport) and IAI still there, but IAI is close to terminal 1, and in terminal 1 as far as I remember, there are no black dots on the window.

[@jeremygrillo7157]

My respect for this review, I saw them back to back and thought it was strange how they accompanied you to your seat in business.

[@truphot1]

as an israeli our national airline is very bad for those who arent israelis and stuff which is very sad

[@simonhutchings6073]

Josh I’ve often wondered what it’s like to travel in Y class with EL AL . Oh dear it looked a pretty miserable experience. Thanks for the review.😃

[@alexmcwhirter6602]

In fairness EI appeals to its customers because of its outstanding security.

[@DimitrisSartzetakis]

@@alexmcwhirter6602compared to whom? What kind of incident it doesn’t happen with them that happens with every other airline

[@kairigby9117]

​@alexmcwhirter6602 They have as much security as any other airline. And if they weren't busy dropping bombs on their neighbours, because of a made up fairytale book, maybe they wouldn't be so paranoid.

[@ChaklitTea]

Is Y for Yiddish?

[@alexmcwhirter6611]

@@ChaklitTea Airline code for economy.

[@mazz2001]

I feel as if last time they knew you was coming on the flight after the security checked you personally and found out that you are a flight reviewer and before you boarded the plane they let everyone know.

[@z4ynRx]

Damn, it's almost as if their service is...non existent..

[@Bak807]

I have flown them many times! Never ever eat the omelette! I speak of experience! Security is what it’s about with this airline.

[@ulusguy]

I remember making a comment on your first EL AL video that the sugary ass kissing by the cabin crew was so VERY not Israeli and they obviously knew who you were. Love it or hate it Israelis generally are very stoic, blunt and don't have much time to waste on bullshit pleasantries. Personally I love it!

[@kovie9162]

It's also a very tight, conformist and self-regulating society where people tend to not veer far from the mean because there are consequences if you do, like people saying things about you behind your back or accusing you of thinking yourself special and giving yourself airs. And, although the standard of living has definitely gone up, for most, life can still be tough there between mandatory military and reserve duty, high taxes and prices, so many rules, political problems, terrorism, etc., and people tend to be stressed out, so there's not really as much mental "room" for being overly polite and courteous, which is seen as a luxury few can afford or have the patience for as well as a western affectation.

[@chrisheggie952]

Interesting video, thanks. My first experience of your channel. I have flown to Israel on a semi regular basis from Australia for many years and my wife and I flew El Al once from Bankok to Tel-Aviv. I found it tolerable though I would describe the staff of El Al as ruthlessly efficient. My wife was most unimpressed however. They treated me, a middle aged Anglo male, with basic curtesy but my middle eastern wife was treated brusquely at best! We won't travel with them again unless necessary.

[@AhroneeIlan]

Unfortanly Josh ELAL was never a good airline I flew with them many times and allways was disapontment

[@ItamarDori-vl5ig]

In Israeli and I’ve flown with El Al multiple times in the past. The crew is always nice and friendly. They are a bit overpriced…

[@romanbl5866]

Out of thousands of flights you will always find someone that did not enjoy their trip, I know numerous people that flew on El Al and absolutely loved it from service to food.

[@iamericjoel]

Best videos, I do relate to this videos and much less by the other where the airlines was expecting Mister Cahill on Business Class. Thanks for the great content

[@avrahamhirsch2724]

It depends on the route and the season. In the summer, they deal with a lot of annoying customers and unfortunately it gets to them. If you fly off peak, you get much better service.

[@Thatguyjack758]

It shouldn’t matter though. Time of year shouldn’t determine the attitude of the crew on any airline.

[@Birddraws412]

Just want to add as well, I'm an Israeli and they have the BEST service if you're flying with kids. they are thoughtful, helpful, and go out of their way. I know it may be different if you are flying alone, but flying with kids with them is better than any other airline i've ever flown.

[@coolicool123]

מגניב

[@erenyeagerannamsawy3498]

lol

[@stanleovart]

What a shame! However I need to say - it VERY depends on cabin crew, I should say. Just recently I flew 2 flights to and fro by Danish JetTime charter airlines - crew on the way to Greece was mostly focused on selling products and less friendly, however the crew on the way back was in a good mood, laughing, positive and supportive! Even announcements partially were in english (usually in Finnish as the flight was from Helsinki). It depends! P.S. My tripreport video about that flights is already on my KZbin channel :) Welcome all

[@EG-xj2jr]

this is a good point the crew can be in some mood. but we are paying for a product and service should always be maintained on some average level not overdo it and not under deliver. I dont expect luxury service on regular cabins but attentive and smiling and delivering tea/ coffee these are standards that should be delivered at any flight and any cabin. El Al needs to apologize and fix these issues

[@stanleovart]

@@EG-xj2jr true! It is not our problem but it happens :(((

[@GUITARTIME2024]

English announcements are common on a huge percentage of flights. Not everyone on board is from that specific country you might be flying from. English is the language of commercial aviation.

[@what_up777]

"The Sam Chui treatment" That's hilarious but so true.😂😂😂

[@vangestelwijnen]

Well done Josh, taking one for the team! Have experienced both very friendly and extremely rude Israeli's myself. Apparently it is one or the other you are dealing with.

[@kirstythomas4691]

Dots on the window are for heat reduction. We have them on buses in Australia

[@nennoable]

El Al in Y is pretty meh bordering on openly hostile lol

[@aaronrodgers77]

In my experience it’s been mixed. My last flights not long ago were surprisingly good-much better than the service and food served in the past. The Dreamliner is a nice plane too.

[@AvoksimTami]

EL AL is the best company for safety and the worst for service.

[@premchettri7170]

I took this flight long back in economy but I didnt had this bad expr tho 1> It was the cheapest flight I could get 2> Aircraft was not top notch but crew was outstanding for my case, I wasnt even noticing but it was striking to remember this flight among thousands 3> This airport is most memorable, its beautiful massive and circular but the security is top notch.. I was treated like a terrorist coz I was transiting and didnt had visa for Israel. Me and few others was locked in a room till the verify and put red / green / blue mark on out passport !! Was a very mixed feeling about this particular flight, Never flew El Al before or after that but this guys experience is right opposite of mine.. Except crew and food, I hated this whole experience and in his case. its crew and food he is hating .. lol

[@MuseBlack]

I was an ElAl flight attendant from 2007 - 2012 and worked for another airline after that. When I came back to work for ElAl after a few years I could already see changes. I think Covid really made a difference also. Back in my days there was a coffee/tea service after every meal and the food was good passengers would point it out. I also had great colleagues who were nice and made an effort to make the passengers happy. Hope things will get better for them.

[@Shaigorath]

This sadden me I haven’t flown EL AL since the 90s back then it was 747s and it was awesome.

[@rafaelhenck8169]

You've summed up the reason why I stopped wathing Sam Chui and likewise reviewers once their content becomes 100% sponsored and therefore fake. This applies to every industry under reviews here in YT. If I want to see some staged content I rather watch a movie. They attempt to deny the obvious fact but they can't realize how easy it is to realize their "convertion".

[@makiwa]

@JoshCahill That film on the Windows is an "Anti-Shatter" Protective Coating. Ot stops the Glass becoming bits of Shrapnel in the event of an explosion. It basically holds the Glass together and mostly keeps it all in one piece.