POV: Your coworker gets yelled at, so you set some boundaries 😂😂

#fyp #viral #viralvideo #foryou #trending #customerservice #worklife ‪@Therealveronika‬

[@moviediva]

I love when she said she had been fired 6 time but keeps showing up

[@Jean_in_Stillness]

Right? I Laughed out LOUD when Veronica said that🤣

[@silverhammer7779]

I once asked an old timer at my work, "Hey, Joe, when you gonna retire?" He said, "Sheeeyit, boy, I retired two years ago. Now I just show up and collect the checks!"

[@ggmasterguiltygear6315]

they cant afford to lose her.

[@blackbolt57]

That got me as well 😆😄

[@Aloevita]

i love Veronica 😂

[@jrucinski8283]

“the Veronica training”. She gonna really learn now 😂

[@drewcourtney376]

"and you'll never cry again" cause you ain't gotta put up with that bull$#!T. Don't let it get to your heart.

[@a.m.c.c.3356]

"Put her on hold now"

[@Bluskies1123]

Yes she is 😂

[@lordProxid]

Ahh yes, gotta love the 8 week training just to finish and then get the official traing while you take live calls

[@Hanakowasright]

I think that other lady just joined a gang 😳

[@amandawayne829]

"and you're never gonna cry again" literally brought tears to my eyes. People pleasers need a Veronica in their lives

[@danielmart7940]

I dated Veronica and she left me a crying, broken shell of a man😅

[@JasFaulkner]

Yep. Be a veronica.

[@kathleensmith8365]

Yes. Yes. Yes. Veronica training is essential. No Narcissist (vampire) in his or her right mind wants to tangle with Veronica. She is no fun for them. Is she mean? To someone raised to be the epitome of "nice", (a doormat) yes. To those who refuse to be stepped on or used in this world, she is honest and sets boundaries. OK, she is a little blunt and harsh when pushed. But she is intact and not in tears.

[@oolala53]

Well, I've cried as a customer from getting the runaround. I wish she could promise that to me.

[@shanazbegum97]

It's not about about pleasing people. Some of us have never been spoken to like that so it comes as a shock and we just don't know how to react. But resilience comes with experience.

[@Shadow_Mama]

"This is the Veronica training, and you're never going to cry again." I love it.

[@emd4682]

"they've fired me about six times and i just keep showing up" they need Veronica more than she needs them

[@timekabolden5309]

😭😭😭😭😭🤣🤣🤣🤣

[@Morpheus-pt3wq]

The issue with bosses firing people is (at least here, in my country) - you need to have it WRITTEN. So if a boss only tells you "you´re fired", it doesn´t mean anything, unless you´re given a piece of paper, which says that.

[@vickyz.3941]

@@Morpheus-pt3wq LOL, in my last company, the meaning of "firing you" means they put you in another project/customer, and you just keep working for the company and get your salary as always.

[@RandomsFandom]

Honey....these people are desperate for workers, they can't fire me 😂

[@RandomsFandom]

​@@Morpheus-pt3wqthat's a little too bureaucratic

[@julianajuju4917]

I love Veronica, professional and takes no shit, not from customers, not from bosses. She means business 😂😂

[@b1r2y3n]

In the real world she is also unemployed.

[@goldengryphon]

@@b1r2y3n Nope. I worked call-out credit card collections. This is exactly the kind of person they want you to be.

[@gandhiangles3213]

@@b1r2y3nExactly.

[@WinstonSmithGPT]

@@goldengryphonNope. Because I involve an attorney. Every. Single. Time. And yes,they’re ALL unemployed now.

[@goldengryphon]

@@WinstonSmithGPT The attorneys? Or the collections people who go too far? I never said it was a good choice, just that collections people are highly encouraged to manipulate, bully, and be horrible to the people they're collecting from.

[@otopharaoh]

“No matter who you speak with you’re still going to have a balance” idk why this was so funny to me 😂😂😂😂

[@kaecatlady]

"They've fired me about 6 times, I just keep showing up..." Made my cat stare at me when I laughed out loud... 😂 😂 😂 😂

[@Dimitriandre98765432]

😂😂😂

[@jancw]

To all the Stephania's, hang in there. Today isn't forever and all roads turn off. I've worked in places where hardly a day went by without someone weeping in the bathroom. That's a lot of emotional damage in exchange for a little piece of a check. For the record, she's not necessarily weak. Sometimes that caller was just the last straw.

[@Brighid45]

Exactly. When you battle through a shift with customers who yell, lecture, don't pay attention, etc, you're so exhausted and fed up you cry all the way home. Been there many times.

[@Drawkcabi]

💯

[@thiabrabson2533]

Me too🥹❣️

[@StephieGsrEvolution]

💯💙💙💙

[@auntydale]

No, that caller was her first one. Her training left her unprepared to deal with irate and abusive customers and she got a doozy for her very first one.

[@JayeEllis]

"Punching bag" is not in my job description. If you want me to help, you will keep a civil tongue. Otherwise, I will exercise my right to refuse service.

[@Brighid45]

When I was working outbound dispatch at a nationwide security company, if a customer started cussing me out and acting the fool, they got one warning. I was not paid to put up with abuse. I got called on that a few times during QA sessions, but never backed down. They didn't pay us enough to put up with out and out offensive behavior. No one should have to endure that.

[@JayeEllis]

@@Brighid45 Right? You can vent about the crappy company all you want; it's my job to listen and fix, but the second you have a go at ME, I'm done. Ad hominem attacks will not be tolerated.

[@WhoThisMonkey]

​​​@@JayeEllis Ad hominem doesn't simply mean 'to insult.' It specifically means, to attempt to use an insult as an argument in a debate. 'well you're a big doo doo so you can't be right about whether the earth is flat or not.' 'Im right, because I am clever than you.' Just straight up insulting someone isn't ad hominem.

[@rachelryan84]

@@WhoThisMonkeyStraight up insulting someone with no context isn't the logical fallacy of ad hominem. It is however an insult towards a human so it's also not exactly a misuse of those words either. Also this seems like a grey area even if taken as a logical fallacy because they are attacking the person on the other side of the debate instead of making their case.

[@JayeEllis]

@@WhoThisMonkey No one said it is. Thanks ever so for the condescending English lesson. I'm already fluent.

[@JimmyCrackorn]

Real shit 💯 I've cancelled orders, closed accounts, and then blacklisted customers for that sort of treatment. And I never got in trouble for it because I was fully justified in doing it.

[@idcHedumpedme]

❤

[@xindaxoxou7431]

What country is this? The US is a slave nation and has always been to Black people. The prison system is to enslave Black people. But yeah ppl are wage slaves here.

[@tantig5923]

@@JimmyCrackorn ❤️

[@iamhereblossom1588]

And then they ask for a manager, the manager comes over and gives the customer everything they want and apologizes to the customer for not allowing ourselves to be yelled at.

[@Undomaranel]

And then you get written up for various disrespects and anti-service or being against nebulous company values, etc.

[@xindaxoxou7431]

@@Undomaranel They do not value us. They can go to 7734. They are S304!

[@Shady_Fungus]

Which is bullcrap. They say these calls maybe recorded. Well, play it back to show how rude the customers were. 😤

[@jondoe406]

And thats when I STOP going against the customer on the company's behalf. I'll explain the policy once, then voluntarily escalate to a supervisor for them to capitulate. Not fighting battles just to get backstabbed

[@DrakeNightwing]

​@jondoe406 Geeze. I used to do that, myself. Until our company, in their infinite wisdom, stated that too many calls were getting escalated and their "solution" was that we do not voluntarily transfer them to a supervisor. Ever. :/

[@mrsmukk]

"I've been fired six times but l just keep showing up" is some savage shit😂😂😂😂😂😂😂

[@kenwiltshire7834]

True Dat

[@zaphodbeeblebrox1880]

It's a toss up between that and "And you're never gonna cry again". Customer service reps need those kinds of coworkers / trainers. By all means, do your job. Strive to do it well, but give NO QUARTER to the ones just looking for an abuse victim.

[@KW-hd6yk]

Frfr

[@user-wh5ir4fo4r]

"You should be fired." "You should be fired as a customer."

[@WildBikerBill]

An important boundary: When customers discover dealing with them isn't worth the money they're paying.

[@recantedforger5850]

In my three years working with a company I knew of two "fired" customers we had. The mornings it was announced we'd no longer be serving them and to forward all their calls calls to management were the two best days working there. Shame it didn't happen for more individual cases of abuse, but I guess caller abuse had a threshold that just didn't go far enough when dealing with individuals.

[@lillones]

You cant fire a customer! Thats the position i promote all my bad employees to

[@recantedforger5850]

@@lillones "Fire" no, but I guess I have to spell it out since you're not getting it. We no longer did business with them because of the abuse they'd give us. Also remembering back to another job when I was in high school we'd also have customers in retail that we would refuse service from on a regular basis because they would literally abuse the company policies to cause the store to lose money. You shouldn't preach to bad employees either and just fire them. Bad employees never want to get better, they just want to do enough to get you off their back.

[@lillones]

@@recantedforger5850 if you were my employee and demonstrated that level of perception, i would promote you to customer as well.

[@PleaseElaborate]

Protect someone and they'll be safe in your presence. Teach them how to fight and they'll be safe wherever they go.

[@lorrenaelliott161]

3:05 I need Veronica in my life !!! ❤❤❤❤

[@Yukia76]

Right

[@KandyKane0872]

I agree

[@sgt.gunslinger1532]

Cane here to say the same

[@b.crew296]

I need the Veronica training😂

[@realtoontribeanimation]

You are welcome 😅😅

[@Libbathegreat]

Same, sign me up 🤣

[@Vann20F]

Can you please send me the instructions I don't want to be a bother 😅😅

[@crystalmoonstar275]

We all do! 😂

[@sardarje3096]

Take my money 😂please !

[@MandyAmandy]

Everyone that is new in a call center and has NOT been properly trained on how to handle a disgruntled customer needs someone like Veronica sitting next to them. My first call center job I would nearly jump out of my skin when my phone would ring. They finally sat me next to someone who had done call center jobs before even though she was new to our company. Just being next to her and hearing how she handled things helped me know how to speak to people that were being rude and not letting me talk.

[@user-wh5ir4fo4r]

I was in customer service when I started at my company. I used to just school them if they crossed a line such as likening my coworkers to animals or threatening. I got apologies when I did. Sometimes I just pull out the Mom Voice and I'm not even a mom. I moved to collections and the customers got nicer. Yeah, I don't know either. Anyway, now all my accounts are state government agencies and I don't even have to talk to them (just leave a voicemail) and they pay when I'm not looking. Inbound customer service sucks in every company. It just does.

[@FoxyfloofJumps]

I quit call centers forever because of managers who let the customers walk all over us. I also had one center where QA was just code for "you're not getting enough people to answer our surveys, and we want to cut your hours to 1 hour a day, 5 days a week so you have to quit and can't get unemployment."

[@NinjaGirl1989]

During my call center training, the 2 people sitting next to me both had extensive call center experience. They helped & encouraged me through training when I thought I couldn't do it. Now, I love job and am so grateful to them.

[@jancw]

The sad thing is, that handling difficult customers is often not the only thing they haven't been trained on. Many managers just want bodies in chairs to stop the phones from ringing and push new hires out before they even know the job. The only thing worse than dealing with a lunatic on the phone is dealing with them when you barely know what you're doing.

[@ALD56]

Customer service/call center work is different when you're dealing with consumers than when you're dealing with other businesses. I've done both. In b2b customer service, you have to deal with upset purchasing agents, but you are not nearly as likely to get somebody being a completely abusive jerk over the phone about it. Because THAT would reflect badly on their employer. Consumers upset about a past due balance don't have that concern and can be abusive af when they don't get their way. But I handled abusive customers the exact same way in either situation "Excuse me, but doing business with this company does not give you permission to talk like that to me. I can't possibly help resolve your situation while you're yelling like this. You have my number obviously; when you've calmed down, feel free to call me back and we can work on this." and then hang up.

[@leoghigu]

I was a Stephanie for a short while, but soon became a Veronica. I was literally more relaxed and rested after doing physical labour on a construction site than I was when I sat on an ergonomic chair and just speaking to people in a call centre.

[@user-kp8bc6by8l]

I don't doubt that. Half of my job is working on my own in a mine, drilling, shifting big rocks, very labour intensive. It's 10 degree C, damp, and if I want to rest I sit on a muddy floor. The other half of my job is at a desk, in an office, a comfy chair with tea and coffee on tap, speaking to people on the phone and online. One half of my job scares the crap out of me and it's not the mining.

[@jayebyrd9953]

2:56 "...and you are never going to cry again." That actually got me to tear up a little.

[@KittyClark4433]

My standard line for these people is "i can see you dont want my help so Im ending the call now. Have a good day" then they hear click. Respectfully said of course.

[@theyoftheravens]

My ticket notes for an IT service desk call will include/end with "User declined further troubleshooting, and will need to call back when they are available for the next steps." Praise be CYA.

[@jonathandpg6115]

sadly at a lot of call centers that is call avoidance and grounds for immediate termination

[@Lulusvideos1]

@@jonathandpg6115yes, it is where I work in medical billing. A customer can yell and cuss at you for 1/2 hour and you have to sit there and take it. I usually just mute the call, turn down the sound, and let them rant. Eventually they hang up. It’s not worth getting my blood pressure up to go back and forth with a miserable person, especially when they don’t let you talk anyways. If they ask a question I’ll respond of course. QA can’t get you on that as you’re not doing anything wrong, customer is not letting you help them.

[@kellyvaters1689]

@@jonathandpg6115 Not if you log the interaction and notify your management team of what happened. Mind you, I don't work in an at-will jurisdiction.

[@recantedforger5850]

@@kellyvaters1689 Tried that once. Lost my pay raise because on that 25 minute berate session I only tried helping the customer at 9 out of 10 opportunities and didn't repeat our required call ending in triplicate. I literally tried following the company policy to the T, even reported the call to my higher ups, but when they reviewed the call they just poked the two holes in it that made it my fault. Three months later I was told I wouldn't be getting a raise, but I was lucky compared to others who would've lost their jobs.

[@richienickson8085]

Customers be bullying people 😂😂

[@realtoontribeanimation]

Yes sure 😅😅

[@Lytyrs2go]

Something tells me you haven’t worked in retail.

[@emd4682]

Some do, some don't. Most people are nice people i think

[@user-wh5ir4fo4r]

@@Lytyrs2go I've done both. It happens both places.

[@terrestrialradio]

Customers ARE bullying people. (English 101)

[@ilovemelodyjane]

I'm 55 and it hit hard AF. "You're never gonna cry again. " Don't wait to learn this lesson. Don't.

[@leorcc]

"they've fired me about six times and i just keep showing up" I laughed so hard.

[@ggmasterguiltygear6315]

when the plucky girl teared up, i felt compelled to protect her too. she was soo lucky veronica had her back. Veronica is the best coworker to have.

[@randygivens8421]

"This is the Vernica Training. You will never cry due to a call again. 😂

[@Like_Isaiah]

The assurance in her voice sends me🤣🤣

[@katrinasmith5974]

I had a coworker teach me the Veronica training version. Never cried again. 😅😂

[@MultiShawman]

I absolutly love Veronica. No bullshit taken, and no time to waists on rude ignorant people. Full support to Veronic

[@jamie59685]

As an ex call centre worker that gets u right in the feels.

[@silverhammer7779]

"This is the Veronica training." YEAH, BABY! 💯

[@richb1576]

The real training always starts after the fake training is over.

[@martinrivera6770]

This is where Estefania’s villain arc begins, and I’m all for it

[@Chaoticstorm]

every service call center needs a department like this. Give the worker shit when all they are doing is trying to help and get transferred to the workers who dont give a shit right back.

[@lightgiver7311]

I want Veronica as a friend. As a 70-year-old, I get stomped on by people, not me being the stomper.

[@iidentifyasyourhighness9294]

You’re not the only one. I’m 34 and people walk all over me too.

[@joyjewel748]

Deuteronomy 31:6 "Be strong and courageous. Do not be afraid or terrified because of them, for the LORD your God goes with you; he will never leave you nor forsake you." ❤️

[@shahannagrey8427]

Just introduce them to your friend ‘tone….D. Tone!’

[@BronzeDragon133]

@@joyjewel748 Or, y'know, we could learn to rely on our own strengths, grow up and be adults like Veronica, and not rely on Daddy.

[@BronzeDragon133]

This can be very common with people who were abused as children (verbally, emotionally, etc.) or were in bad relationships, or simply never learned to assert themselves for one reason or another. It can start very small--just take a small thing and assert your desire over it, and go from there. In my case (narcissistic, religious abuse), it's gotten to the point where everything within arms' length is not negotiable and most of my "family" (they aren't) is not welcome.

[@X21XXI]

"I know you were not letting Estefania talk, but you are going to let me *speak* " Me: Preach! Veronica 😂😂😭🙌

[@jklpop4664]

Her employee is about to be straight...she is getting rhe A+ Veronica Traning...💯❤💯❤

[@Tirdam]

If all the employees were like Veronica, for sure this world would be a better place. Unfortunately reality is completely different and a lot of people don't stand for themselves because the system is built up to be against them no matter what they do. Veronica's videos are a good example for how to start a new revolution in the work environment.

[@scenepunk09]

Yeah I'm pretty sure Veronica gets fired after every skit...but she speaks to the soul.

[@HOBBYMONEY]

I understand what the customer is going through...but it doesn't call for rudeness!😂

[@hiddenwoodsben]

true. i have had frustrating experiences with companies just like the next person and tbh, there are companies with sub-par service, but the person on the phone is almost never part of the problem, they don't decide anything. on the contrary: if you behave at least decent, most are more than happy to be part of the solution.

[@Tiewaz]

I've had better outcomes by being civil than I likely would have if I'd been a "Karen." Then again, having worked in service industries, I would never treat another human like that. (Well. I might throw hands at an executive sort who is removed from the reality of the front lines. They're usually the source of most everyone's grief.)

[@jenniferpearce1052]

I've had some horrible customer service calls and called back and said "I'm really sorry. Im mad at the previous person and I'm trying really hard not to be mad at you because it's not your fault. Do you have notes on what's going on? Or do you want to hand me off to a manager?" It's not fun on either end of that call bit the customer doesn't have to roll into another one.

[@chrisruskai9341]

Nah sometimes you need to be rude when a company gives you the runaround for a month. Don't willingly choose to represent a shit company. Case and point - these are the same corporate people "veronica" complains about in every other video. Now all of a sudden Veronica's company is a bunch of saints?

[@Tiewaz]

@@chrisruskai9341 There's a difference between being rude and being civil, though. You can be angry and let it show, demand different reps or managers, etc, or explain what your problem is with their solutions (or lack thereof) without attacking the person probably not earning enough for that to be their only job they need to survive.

[@Kattbirb]

And now *I'm* crying. That was just so beautiful!

[@katina1976]

Veronica's No Nonsense Balls Busting University 😂😂😂😂....we all need a semester there....especially for people in customer service 😂😂😂😂

[@NebulaNetherlands-Zotermeer]

😂😂😂 lost it when she says this is the Veronica training 😂😂😂.

[@Wolfmaedchen]

„You lost that privilege when you started yelling at her“ - I really like that

[@ilovemeforwhoiam]

That shivering teary face though... Very good animation

[@trackaccountabilitymirror]

I felt bad for the girl who cried. Way to go Veronica for coming to the rescue.

[@renee176]

The Veronica training should be a whole series!!!!😃

[@Libbathegreat]

Amen, we need a whole seminar

[@carolynapappas]

The real Veronica has her own youtube channel and does actual customer service tutorials.

[@YoungGrizzly]

“And you’re never gonna cry again” was so powerful. 😢

[@amberace]

Veronica is the best Trainer.

[@jamesbailey4304]

I have a coworker at a hotel that’s 29 who’s gone through almost 30 jobs in his life so far. The staff I work with is genuinely and categorically the kind that is so about that Veronica life and it’s so great seeing someone you’re “taking care of” blossom and thrive with good people to support them

[@Mst2u02]

Veronika is the CEO and Stephania is in training for the next VP of “ Who you think you’re talking to?”

[@CelticRuneSinger]

By claiming an error is no longer an error with no proof Just cause someone's rude wow what a ceo That's promotes stealing from their customers

[@Lavenderrose73]

​@CelticRuneSinger or it promotes setting boundaries.

[@Libbathegreat]

@@CelticRuneSinger Or it promotes not giving in to pushy deadbeats 🤷‍♀

[@CelticRuneSinger]

@@Lavenderrose73 So stealing from your customers is now setting boundaries wow I wonder what the courts would say about that

[@CelticRuneSinger]

@@Libbathegreat So if they forced you to pay that what would your reaction be And just remember if you get upset or don't want to pay it you're suddenly a pushy deadbeat by your own standards

[@kduncan8811]

That was PRICELESS

[@HomeKeepingChannel]

This one was pure gold!

[@mangohaeppchen3447]

Well I officially love Veronica now.

[@ellensunden2778]

Awesome!!! This is a VERY common situation, even in retail.

[@realtoontribeanimation]

So true!

[@Kaff231]

Veronica training..this is where the fun begins😂🥳

[@danasyl7240]

This triggered some memories. I can't believe it is so outrageous and yet so on point. Word. by. word.

[@asiancuteness8517]

For real though! People are always bullying those who are trying to help. Even in white collar jobs, its just more manipulative and fancified

[@metaltwister2536]

I dont know why I watch these videos at bedtime. Veronica Training! Oh lord here we go. Never cry again!!! This is a customer service battle cry!

[@STP255]

Veronica is a frikin life coach ! Best confidence ever!

[@kgw273]

This hits the nail on the head! Control the call without the customer knowing what's happening. Direct the caller to the resolution you both want, zero balance on the account. Too many ppl use "call centers" as a dumping ground for their repressed aggression they can't express to others face to face. You're not their therapist you're a service rep, get the job done & close the call. WELL DONE

[@katmandu2478]

Call centers should have role playing with the worst real life calls exercises. Then have their best Veronica teach it!

[@alpyki2588]

I used to go out of my way when they would use me for training to make sure that A) they had a realistic bad call role-playing, and B) Everyone knew the process if the customer was abusive. No one deserves to be thrown in the water without knowing what to do when a complete @$$hat shows up.

[@StepDub]

I’ve watched several of Veronica’s episodes, but this one was outstanding. Thank you.

[@jonathanhibberd9983]

Stephanie needs a hug, and Veronica needs a medal.🏆

[@naturalcambion3747]

As someone who did this you have to put people in their place with a smile they can hear and a terror they can feel. Don’t let someone tell you how to do your job.

[@gandhiangles3213]

Well then DO your job. Why do you think people are so frustrated? Yes, it is not correct to talk to a rep that way. It is also not correct to frustrate customers and get them to that point. When you have to go through an average of 5 reps to get a situation resolved, that’s a PROBLEM.

[@marciamartins1992]

The problem you are having is with the company, not the individual. They set up the rules, you choose to give them your money. Ok .......And sometimes they sit there listening to the calls.

[@churchofpos2279]

@@gandhiangles3213 I did do my job, when a customer requested that I provide advice for a medical issue they were having. I clearly told them I was not medically trained and they needed to call their doctor for advice. The customer threatened to call corporate and I told them to dial away and to make sure they spelled my name correctly.😁

[@millersam07]

Unfortunately the customer has likely called multiple times, been on hold for hours, and dealt with multiple people telling her the issue was resolved only for it to be a continuing rolling balance. Yes, she still shouldn't be rude, but everyone has their breaking point, and large companies like this do everything they can to break the customer, and employee spirit so the employee takes the full heat of the customers rage, and the customer either gives up and pays the $25, or vents all their anger on the employee. Either way the CEO gets their millions of dollars, and keeps raising the price of the service while cutting the salary of the employee.

[@kittyfloof1610]

I had a similar experience, and I had to remind myself that it's not the person on the phone's fault but the stupidity of the company itself. I had to try so hard not to take it out on them 😑

[@virginiamoss7045]

THIS!!

[@petiteguignol]

Treating an employee like crap doesn't change any of that. When I get to that point, I tell the rep, "I'm not saying this about you personally, but I know this is probably recorded. You don't need to respond." And then I go off on the company. No need to be personal.

[@virginiamoss7045]

@@petiteguignol I do that. I'm always kind to everyone, but there comes a point to where I don't let corporate puppeteering of the masses, both customers and employees, stop me from speaking my mind about the company. Then I simply don't do business with them anymore no matter how convenient or how much I may want or need what they have to sell. It's a matter of principle and the only way I have to fight back. I will not be used and abused and I will not abuse employees.

[@seanpeacock4290]

There is no excuse for verbal abuse. If you find the CEO go to town, but not the customer service employees.

[@user-ie6pj7fr4p]

I love it!!! "The Veronica training and you are never going to cry again!!"

[@faithmontecino6620]

The "you are never going to take crap from any rude person, or anyone for that matter, ever again" training.

[@jackwells8107]

"If you'd like to see me do my job, then shut the eff up, and I'll explain it."

[@Kyeasha]

This is exactly what happens when I train the sweetest newcomers. It's like the worst customers only come on their line spewing venom. Then I have to go from sweet to sour mode to handle business. #sourcandy

[@fiveforbiting]

Companies need to hire and support employees like this.

[@michaelkunze927]

And you're never gonna cry again..... I love Veronica

[@patrickwalker8968]

Oh hell yeah...so looking forward to the Veronica Training Class...sign me up!!

[@lifewheredotart]

"This is the Veronica training." 😂😂

[@TheCleverArachnid]

I'm not in customer service anymore, but this lady is my hero.

[@ncc74656m]

"I'm not trying to help you, I'm just gonna need that payment."

[@user-ft3yj2oy2s]

Veronica take no stuff

[@ElegantlyBrown]

Girl this made me so happy, as a former customer service rep lol... I know how that first day and last day feels so different when you learn to not take nonsense from rude customers 😂

[@fataturchina5289]

" .....but I keep showing up " .Great !!!! 😂😂😂😂😂Super !!!!🤣🤣🤣🤣🤣🤣🤣👏👏👏👏👏👌👌👌👌👌

[@audreynelson9651]

OMG, girl, you are my new hero!

[@katanaki3059]

Verónica is a tough lady but she’s got your back. Thanks for this!

[@realtoontribeanimation]

My pleasure!

[@uygygog]

I remember people acting tough on the phone. Once you call them out and tell them to keep it civil they get scared like the bulliedbwho would not bully you because it would mean that they wouldn't get away with it.

[@jam_is_jammin]

“I’ma train you.” Veronica! Queen!

[@MaiBoricuaTai]

The 'you're never going to cry again' hit my heart.

[@claireleblancfoster8010]

and you're never gonna cry again 😅❤🎉

[@DrCrystalHarris]

Hilarious and powerful! Go Veronica ❤

[@ChristinaMagma]

Awww Veronica is so nice 🥺

[@pebblesjohnson4353]

I just love her!!! “The Veronica Training!”””😂😂😂😂😂😂😂

[@swee2th30]

YESSSSSZZZ! GET HER ALL THE WAY TOGETHER GUUUURRRLLLL!!!! #they #shouldve #had #veronika #to #train #her

[@BaebaeW]

The Veronica training HELL YEAH!!!!!

[@kristenmarie9248]

Protect Veronica at all costs. Veronica is the bouncer that every company needs!💯❤

[@khouvang4026]

Awww, Veronica is awesome.

[@angelahudkins5593]

"This is the Veronica training, and you're never going to cry again".....brought tears to my eyes! 🥲

[@dancingram79]

I love you Veronica! 🎉🎉🎉

[@LoreleiNavarro-jq5jl]

“Veronica training,” love it’

[@christinaclarke2363]

Veronica is the Best!

[@WickedRich419]

I have seen SO many comments online about how terrible our animal shelter is and how rude they are, especially one particular lady. Anytime I have called there (or really anywhere) I always start off with a friendly “Hi! How are you today?” I have never once had a problem with our shelter. When I go there I walk in with a smile and say hello. They have never been rude to me. These poor workers take too much crap.

[@NighthawkTVHarvey]

She's gonna learn today 😂😂

[@asmrmaroxa]

If that is yelling, I would absolutely love to hear what her normal voice is.😮

[@EH-lb3mf]

“And you’re never gonna cry again.” ❤️🥹🥰

[@anetawelsh6026]

Mi want sum"Veronica Training""right now😂😂😂

[@claredyj2015]

This is the training I needed my whole life!!! 😢