PS4 Broken HDMI connector - Customer knew when to stop.

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[@josearrasola7236]

Hello sir , I have been doing repairs for 19 years and I thought I knew it all until I started working your channel and yes I also get notes and it gets very frustrating but I just move forward yes I understand your trying to send a message but I think this is not the way ! Thank you 🙏 for all the great work you teach us

[@markem9415]

If I ever damage my PS4 I'm going to stick a big love letter on some Post-it notes all over the motherboard. Love your work.

[@sethreign8103]

Why not learn to do it yourself?

[@salime01]

@@sethreign8103 then he will make another Hiroshima for Alex

[@techroom6830]

@@sethreign8103 because learning, practicing the trade and then investing hundreds of dollars in equipment to fix a one off device doesn't make sense?

[@DavorBa]

@@sethreign8103 Not everyone is willing to invest time and hundreds of $$ in equipment just so they can occasionally fix something.

[@Dheazzo]

Man you are so amazing at this, I have a request Alex, please find time and do a live stream for us your genuine viewers maybe we will get to see what happens behind the scenes as the whole process looks enjoyable. I will be glad it that ever happen. Who cares how long it takes we don’t pay for the knowledge we get here, I’m happy to tell you that I used your knowledge and your products to repair the laptop that I had given up with and gave it out as a gift to a kid and that kid branded me as the best uncle in the world, how amazing is that!!!!

[@ICaNTFiXSTuPiD]

Awesome work, Better than Factory. I just got your mail that I ordered your sites.. I appreciate your fast shipping in perfect time. Love those order I just enjoy doing start self taught repair. I learn faster anyway I ain't call myself genius anyway ha.. God bless all Thank Northridge Fix.. my favor watch your show in those job you are amazing work in those.. it's not easy as it look.. it's mental challenge and stay focus and Patient to fix it perfect work like your . It's Awesome first time I just fixed broke t.v and sold in hour later in marketplace lol. Fun

[@FixitFrank]

I love my new HF mini iron. Thanks for offering some great tools for us repair techs in other states. Cheers man

[@billg7813]

As Dirty Harry said in Magnum Force, "A man's got to know his limitations." After watching so many NorthridgeFix Obi Wan videos, I would be fearful of letting anyone but the master touch a PS5 of mine when you still can't find the thing for sale except by scalpers

[@nagendranr1172]

Hi brother I'm recently addicted to your videos....can you make a video for us. how you learn this repairing business who's is your repairing teacher how you learn??? How you start first time this business!!???

[@binmode]

I miss you exposing us to UV light. Nice video as always!

[@jamestonge5066]

All your customers sound the same, cheers from Ireland

[@mesh4801]

More information is always better. If the two notes are identical than it's of waste time. شكرا لك يامبدع اتمنى لك التوفيق.

[@AlghadirNetwork]

Lots of respect

[@KrissBartlett]

very good Alex you always do good work and tidy

[@MaxGameZz]

What if you team up with jayztwocents he lives in california and he looks like you (white hair) he do computer reviews check him up... Like electro boom teamed up with linus tech.. It will boost your channel to the max...you just need a way to make it works between you and him fixing something gaming computer or console related.

[@JacobLara]

Customer Notes: For info on device, refer to my detailed post it notes on the board.

[@solomonshv]

this was uploaded at 1am your time. do you ever sleep?

[@scottpolotto6795]

I really really really want to see the 4 hand technique 😎

[@igrewold]

you could utilize microphone movable arm, mod it to hold things for you

[@keiths8700]

Haha he is just releasing the wick and grabbing the hot air with his left hand. No trickery. Watch as the wick moves with the soldering iron tip.

[@scottpolotto6795]

@@keiths8700 thanks Capt. Obvious. I dont understand how i could've missed that.....

[@ryutenmen]

I really dont get how people rip the HDMI port of the board since it is stuck in place by those four legs soldered on both sides of the board. To rip the port of the board one must also rip either the legs and/or the board, but they are not. Can someone explain?

[@mornax]

The connector will still flex enough to tear the pins from board if you apply a lot of force, such as yanking on the plug.

[@scavenger888]

Remember the customer is always correct and your being paid to fix and to deal with the extra notes. It may not be important to you, it is most likely the customer is trying to give you all the details due to it being important important to them.

[@alupci]

Funny! Alex is smart enough not to pay attention to letters. I bet he reads just tickets and that's it. Has no time to waste to re-read the letters sent by customers.

[@crnlbwlawson]

J, at this man's level, if a customer sends too many notes, and it aggravates him, he can call it a no fix and send it packing. 😂 10,000 more people will take his place and send Alex broken devices with only one note.

[@khatharrmalkavian3306]

If the customer was correct then they wouldn't have broken the connector, genius.

[@lucymc0191]

its what the online forms are for so alex can read them and know what is required . hes smart he will work it out ..

[@zx8401ztv]

The customer only needed to print ( hdmi broke ) Keep it simple.

[@ajayaYtube]

🙏👏👏👏🙏

[@AmmarH413]

when I became a condescending ( and a bit racist ) electronics repairman , customers stopped sending devices over !! what a shocker !! maybe I need to learn the basic principle of "serve with a smile" , and let customers know less about what I like and what I don't like

[@tomkroebel4936]

After watching your videos I'm very confident that we will evolve in the future into the Homo Repariens with a third hand, the ability to see overheating components and the superpower to not cry when discussing with customers! ;-)

[@heavenlytunes]

And for vacation, Camping in the 9th dinension

[@grumpychris]

The thing about sending notes and markers is that - not all repair shops are as diligent and competent as you Alex. Some dipsticks still get it wrong even with notes and markers :)

[@pokesmot6997]

How do so many people break of HDMI connectors?? Ive had game consoles and HD tvs for many years and have never even had 1 come loose. Are these people constantly moving and relocating their consoles? Just amazed at how often you replace HDMI connectors on devices, not even a device in particular.

[@instahawk8422]

Incompetence and neglect i to have had many tvs and devices over the years and still own them and not had any part of them damaged

[@khatharrmalkavian3306]

Remember when you were a kid and you went to a friend's house and saw that they didn't take care of their things? Many of them never learn.

[@billg7813]

I have wondered exactly the same thing. My guess is kids are moving these units from room to room in their house or house to house among their friends. Once I connect my devices, I don't unplug them but I'd say now I've become a bit paranoid to do so

[@Reidbit]

When you invoice and mail back to the customer you should include a note (: Notes for everybody!

[@ahyaan2552]

Look, 3 mins every note. 10 device a day minimum. 30 minutes wasted

[@Reidbit]

@@ahyaan2552 I was being a smart ass.. Captain oblivious.

[@blazetechstuff]

do you notice, probably nearly 100% of the time that a customer sends in something for repair and includes a replacement part, they deployed a Hiroshima. sending you in a replacement part is like a plead to not call it a no fix.

[@vladimiralena9129]

Hi Alex. You are clever, it looks simple. Well, the one who tries it will find out that it is not that simple. In addition to skillful hands, and now I don't want to advertise, equipment that can be ordered in your store is also important.

[@masoodbaloch8445]

I like your videos and i watched all of your videos i wanted to ask you that why you don't upload repairs of Samsung phones

[@kshipperX]

It's only when you try soldering that you can really laugh at the 3 hands joke. You absolutely need 3 hands =)

[@aaronlong7155]

do you ever sleep? GREAT VID

[@fadzlenkadir6014]

He looks like jaytwocents bigger brother

[@igrewold]

Both are californians so this might be the only thing they have in common

[@MrDemonKing21]

As someone who often "Over Explains" things, I get what you're saying. People like me can be tedious and annoying to deal with. It's a bad habit, but I think more so that customer was just just in a full panic.

[@sanbell6951]

Nothing worse than a dirty hole to work with

[@sausagefingers714]

credit where its due. fair play to the customer removing a HDMI port while leaving its attachment posts soldered to the board while also not damaging any of the 19 pads. i couldn't do that if i tried.

[@redbaron6805]

In some cases, you can do that by simply cutting off the old connector and all its pins. Then using an iron, de-solder and remove the pins one by one. If you are not planning on re-using the old connector, you can destroy it to save the board. This makes removal far easier and requires far less heat, along with far less chances of damaging the pads. I used to do this all the time when doing soldering repairs on customer units. Destroying the old component you were not using anyways made the job a lot easier.

[@eloimis101]

he knew he would not be able to heat the shole thing so he cut the shield carefully and then managed to remove the connector not bad he could have removed them with low melt and installed the new conenctor with drag soldering.

[@benlakhderrafik5244]

من عمل منكم عملا فليتقنه What a nice work

[@stefanlechner]

Awesome and perfect. Better than factory. Good work as always. Greets from austria

[@tonymontana897]

It never ceases to amaze me how people who are simply not skilled enough attempt such a repair. It looks easy, yes, but despite this, if you don't have the correct equipment and tools etc, you can bugger it up very quickly as demonstrated here. How on Earth do you snap all four legs off the the connector ??? This is a clear example of someone who has no clue and even moreso, no business fiddling with such a device. Go figure... Now it's going to cost more than what the PS4 is worth just over simple incompetence.

[@ONIrepresentative]

better than factory

[@drkamilz]

I knew about one-armed bandits but not three-armed ones :D (No offence, just joking, just like you)

[@Darren777Au]

I would only add a. note if I missed something in the original description, otherwise, no need.

[@testickles8834]

The advice on knowing when to pull out is multi-layered it works in many different aspects of life

[@mydogeatspuke]

"I have a quick question... my phone was broke... but then it was working... and then..." 😬

[@eduardogoncalves3052]

HAhahahaHa ...your lack of empathy is funy ,,, im huge fan ... always remember you are a celebrity for us .... huge hug from a brasilian friend ....

[@martinkesselaar9522]

You didn't expose us to the uv light, what is happening with you? Are you starting to take care of our eyes finally? 😁

[@upsidediy3945]

I remember a used pc store i went to, looking for computer. They where in a busy shopping location that a restaurant ,salon or something hi end would be. Guess theres always something to learn to do , with how everyone does it. working career.

[@cashmanmoney]

I've been watching a lot of the older videos and might not be caught up on whether or not you found usb-c ports for the hp spectre. They're on ebay new.

[@kaiserkhalil1]

Better than factory....10 mins and the hdmi is done as factory 💥....no need to watch 4 hours stream 😄

[@tomburnik8259]

We need to hear whole story started at 4:10 in next video. What happend with the customer's phone ? The conversation was cut in most thrilling moment.

[@PeteTheFeat1]

Hi and thanks for your videos! Super interesting! As a suggestion, maybe you can sometimes indicate how small the components really are under the microscope by showing something for scale like a coin or pencil or something. I think most people including myself underestimate how small the components you work with really are.

[@KyleSand]

Banana for scale

[@PeteTheFeat1]

@@KyleSand a man of culture 😉

[@guney8401]

What temprature is the solder iron at when your dojng the 4 big pins for the hdmi connector?

[@miniputyin]

"You have to know [...] when to pull out" Yes, indeed. :D

[@Billy-in7rl]

Lucky you have the business instead of winging over trivial things

[@CrAzZyTheCodingBoss]

First time I read a note under a microscope

[@Nobbie248]

Please leave a note on the board explaining how you fixed the board and post the same note in email and on a4 paper. And then call the customer when it arrives

[@saltcityrepairs5121]

Is Big Boss back??

[@lucymc0191]

great video as always alex .. but you look fed up today ...not too happy ..?

[@alexcaragea6049]

For the money the ps should have a black pcb. Even some phones have black pcbs

[@jstorm858]

i like your videos, i wish i can understand how to troubleshoot and repair

[@atsimas]

I told a tailor to sew a back pack and he crossed the lanyards. Notes are always notewothy.

[@SixFeetDownSouth]

You always talk common sense when it comes to getting the job done.

[@jamesballock1768]

Why aren't you working for NASA ?

[@tisme1105]

10 thousand and one HDMI connectors replaced by now - takes pride in the work for each and every one. +1

[@aliafify9838]

nice work as usual i wish the like button was 100 instead of 1

[@AmericaFirst77]

i think ppl like hearing your remarks good or bad.

[@kinnymonster]

Do it yourselfers are a booming business for you. LOL

[@CoNaana]

"You got to know when to pull out"

[@ICaNTFiXSTuPiD]

Better than Factory… Impressive

[@GrumpyFelo]

My dream is to have the same control you have on my 3rd hand

[@paper5425]

8:01 why did you apply hot air? Thanks :)

[@dav1dbone]

What happened to the broken phone that was working?

[@Chip-Chapley]

My man looks like Jon Stewart.....

[@hristiqndimitrov5249]

I'm so happy for the customer that he stopped and he is also lucky that he didn't break off pads

[@usmcpound]

I thought this dude was in the space station at first… 😂

[@cameronheinricks8571]

now I know why your so good, you have three hands! haha!

[@doudjabiiir]

I learn from you Better than school..

[@pel666]

Excellent again my friend!

[@071Rishi]

Do you use oscilloscope for any repair?

[@jl1939]

The pop in issue on ps4 is a hdmi problem?

[@alialshams1043]

nice Vedio ☮️👍

[@nathanpeters9468]

Not sure if this has been asked alot, but do you sell hot tweezers? New to channel.

[@nathanpeters9468]

Sorry for wasted comment... I researched and found the answer. I'm always wanting to learn more and thanks for videos, I'm growing in knowledge. Maybe be as good as you some day, but I know that will take time and experience and not a few videos and repair attempts.

[@FROG2000]

"you got to know when to pull out"

[@AJVAN_]

aah, the pullout game

[@nizniz1187]

A pro Soldering

[@shamsalfaisal]

Came in for repair.

[@gacherumburu9958]

👍👍

[@jwouter]

No testing ?

[@viniciusvbf22]

As someone who learned a lot of techniques watching videos on KZbin (yours included, so thanks!!! 😉), I really miss a camera angle showing your hands. I know what you're doing most of the time, but I'd like to see some details, like in what angle you hold the hot air so it won't get in the front of the microscope, for example. I'm not asking you to do that (of course, if you can, that would be great!), just pointing out that we can learn from that, too! 👍

[@ddub5678]

Thanks!

[@_tommus]

Alex, I just wanted to remind you that, you forgot to pay for the air zone transpass fee. You either need to secure the payment or otherwise, all your capacitors and resistors will be taken over on their way to the 9th dimension. Kind regards, customs service of the 8th dimension.

[@MrDeadrage]

Insane

[@Mohamed-issay]

Nice

[@abdalothmab9632]

Hi

[@CoCoTheGeek1]

Great work per usual! I love having these play in the background while I'm listing items.

[@lightskinantics4200]

Amazing, Your work looks great very professional. I learned something from this video.

[@starcarl]

I believe people put extra notes because people feel what if the part gets separated from the work order. And you get many devices, some are similar or duplicate devices. It's a piece of mind for the customer, but I understand why it is frustrating to see notes posted on devices and on work order.

[@instahawk8422]

No offence to anyone but leaving idiot notes like this for someone who has the experience more than they do is kind of patronising it comes across as like you don’t know what to do when your the expert why leave notes on what to do if you are not able to do it yourself

[@virgildeklerk]

Very nice and fast fix Alex! You can clearly see your experience on those connectors and the hot air station. Many people already having problems doing this with a soldering iron so even more respect for your skills and teaching us 👍

[@jontait1095]

How many people will believe you have 3 hands. I bet there is at least a couple

[@stroise256]

your work is superior. I enjoy your channel every day

[@mattcardenas5708]

Awesome video I turn to you if I ever need information