(Pt 5) Volvo From HELL...STALLS Again?! (05 XC90 Turbo - CONCLUSION)

[@JROSESN]

Happy to pay for boxes of modules for no reason, but not happy to pay labour for an actual skilled tech to find the problem... bizarre mentality.

[@gtemnykh]

Well put!

[@dans_Learning_Curve]

I'm fairly certain those modules were purchased one at a time and as each one was purchased the thinking was it was going to fix the car.

[@sawyerbennett8227]

And? ​@@dans_Learning_Curve

[@merlingriffin3861]

People hate paying for diagnostic charge and particularly dealerships promulgate this. Service writer kind of just looks at the car and orders a repair, many times without the tech even doing a code scan. This leads to the parts cannon getting fired, and hard feelings plus bad reviews on social media. Also, the talked to BIL who knows something about cars. They gotta understand, that whether the tech is running diagnostics and tests or doing actual repairs, they are paid by the hour. You are paying for their skills and knowledge, plus their investment in tools and equipment. They may also be rent for the shop they hang their shingle at. Hey, in my line of work, made out like a bandit one day. It was a Sunday afternoon and the lab called. The lab tech was in a panic, because he couldn't print anything. So I ventured in to the place. Went to my office checked the system out and made sure it was okay in general. Walked back to the lab itself and found someone had pushed the off-line button on the printer. I pushed the button, the green led comes on and the printer starts spitting out sheet after sheet of paper. I didn't say anything to anybody. I was there a total of 10-15 minutes. I was just going to charge for my mileage, but the boss said put it on my timesheet so I did. I learned that I got a two hour minimum at overtime rate for an after hours call back.

[@seanb9814]

Where there is a lack of skills or tools, the parts cannon is fired. I see it all the time.

[@MrPitatom]

Hi Ivan. There are two types of people on earth. Those who live and learn, and those who just live. This customer has no respect.

[@vdivanov]

My version of the two types is those who make a mess and those who clean it up.

[@geoepi321975]

I think that there are infinite types

[@31terikennedy]

Actually there are (3) types of people: Doers, Followers and F-ups. :D

[@Dirtyharry70585]

@@31terikennedy4 types; fups that learn,fix and become experts.

[@Dirtyharry70585]

Good thing you have a recording of what you’ve done and the condition of this POS…. Like the owner

[@Joe-rp8fd]

that ash in a tank is from the last mechanic that was threatened to be sued :)

[@jtjones4727]

I was actually kind of thinking that myself. Somebody dumped a bag of sand down the filler neck, or maybe a few bags of sugar. Or thinking about it, it seems like somebody poured a bag of quikrete concrete mix in there.

[@Joe-rp8fd]

@@jtjones4727 just mix few cups of ash in a bottle of gasoline, like additive ;)

[@jefferyedwards5003]

Disgruntled ex-girlfriend.

[@DaveBigDawg]

I was thinking some sort of sabotage

[@jthampshire]

Some guy got mad at me over a parking spot at a restaurant. The next week I had to have my fuel pump replaced and the tank cleaned. He denied that he put something in my tank. I have been using a locking gas cap ever since. $700 lesson.

[@elpuerco6059]

The guy can't afford to pay you, he can't afford a lawyer. I would call his bluff.

[@AppalachianRancher]

Having to drive to Pennsylvania to file lawsuit then come back a couple different times to get back a couple thousand dollars should be fun...

[@helgew9008]

I have heard that some lawyers offer a "no cure, no pay" deal, just like Ivan does.

[@stevewhite3424]

​@helgew9008 No contingency lawyer would touch this with a ten foot pole.

[@PineHollowAutoDiagnostics]

It's easier just to fire the customer 😆🔥

[@mistsemy1522]

Exactly he has all the video evidence, the lawyer can't do shit. 😂😂😂

[@johndesaavedra1040]

Someone should take this customer's parents to court for negligent reproduction. Some people should not be buying cars.

[@adotintheshark4848]

too bad there isn't a thing called "retroactive abortion"

[@2nickles647]

Or reproducing 😅😅

[@The_Sword3]

"Negligent Reproduction" Thats a good one.

[@GEricBromley]

😂😂😂 A faulty gene pool. Too stupid to know their stupid.

[@earnestbunbury2103]

Good thing Ivan ain't a doctor or we'd all be dead tryin' to pay his fee.... Typical Trump supporter.

[@kerrylewis2581]

How can the owner be upset with Ivan? Be mad at yourself for buying a nightmare.

[@phillharris3154]

I completely agree with you

[@thk7513]

This guy is champaign taste and beer money

[@Garth2011]

Worse, to try and fix it yourself and you have no idea how to.

[@MrDesalex]

"I've towed this car from North Carolina". Good; then you shouldn't get lost when you tow it back! Go away.

[@kentbetts]

Replace the fuel tank with a new tank.

[@46bovine]

I like your sense of humor, MrDesalex!

[@pb3033]

😆

[@jeffryblackmon4846]

THIS I LIKE!!

[@chrisswierat4107]

This customer is the prime example why technicians aren’t interested in staying in this field, let alone the quality of parts lately. This is coming from a tech, of 15 years. Ivan great work and good attitude!!!!

[@justliberty4072]

Of course, the customer could also have been screwed over numerous times by crook technicians... and doesn't have the ability to distinguish a good one from a bad one.

[@JamesAgans]

At 78, I still do all my own work, but I keep saying that I have no idea how the guys that do this for a living can make it. You simply cannot depend on replacement parts today. Even OEM is made in China, and they have little to no quality control there.

[@Blind-Dave]

I hope the KZbin revenue from this series covers your costs that the client failed to cover… with this level of diagnostics and honesty you deserve every $

[@randallgoldapp9510]

These butchered cars may be a pain, but the do make great television. Thanks, Ivan.

[@ourtexasfamilyvideos62]

You are correct. These cases keep us viewers coming back for more.

[@ausmartin1]

Customer has no knowledge, no repair skills & no money. Funny how all three go together 😂

[@raymondreiff8170]

Almost exclusively 😁

[@robertbrandywine]

To do all those things he did, he has some skills.

[@EdwinSemidey]

What a Pain this customer was. I hate these type of people. they expect something for nothing .

[@MarzNet256]

They are very annoying.

[@bullbutter9699]

Was it a Moo or a Rag?

[@18_rabbit]

yep! seeing this a lot lately! Seen it with YT'er Robert DIY Volvo

[@gerardjohnson2106]

Start getting a deposit up front before accepting a project. The treatment you got from the customer is unacceptable. It was definitely a learning experience for all of us. Thanks for sharing. 👍👍👏👏🇺🇲🇺🇲

[@markanderson2904]

Every shop I take my car to they fill out of work order. On the work order there is a place where I grant them a mechanic's lien. Why doesn't Ivan obtain a mechanic's lien from the customer?

[@Garth2011]

@@markanderson2904 He may be doing that already...we don't know how he takes in business but at the same time, what good is the lien on a wreck? Most shops won't release vehicles until paid for work that was authorized.

[@davemeyer2781]

You need to rename this job "customer from hell"

[@SchrodingersBox]

Nice video there MotoYam. Whenever I replace a fuel pump, cleaning of the tank is always part of the service and I charge accordingly. If a customer insists just the pump be changed I won’t do it.

[@PineHollowAutoDiagnostics]

@@SchrodingersBox hey Matt happy 4th bro! Yup that's a good policy for sure to avoid comebacks 😁👍 Good to hear from you, getting tons of fun PARTS CANNON case studies recently 😄

[@Michael-yi4mc]

Ivan goes beyond the call of duty. He will not accept no for an answer.

[@TheOriginalDaveJ]

Don't be silly. Ivan has said no and been told no in the past🙄

[@baxrok2.]

Customers like that don't understand how much money you're actually saving them, in both money and time, with an accurate diagnosis! You're amazing. Thanks Ivan!

[@dpeagles]

Oh, he's one of those customers...wow. He can't afford to fix his car, he can't afford a lawsuit.

[@stevewaghorn2029]

Hey Ivan, I sometimes come up against customers that you will never please, keep a cool head and push to the finish. I think you handled this very professionally.

[@rogertraylor6048]

While watching this series and enjoying the content, when I heard you say "give him a freebie " I thought to myself wrong thing to do. A good deed never goes unpunished.

[@v12alpine]

EXACTLY!!!! I was thinking the same thing....

[@hughkoontz2166]

I know why you take these kind of cases Ivan. You do it for the challenge! You're way too smart to work at an "everyday shop" doing oil changes and routine maintenance. Solving complex problems is an absolute rush and the complexity of the case studies you take on are off the charts! As a science teacher of 26 years you remind me of one of my gifted students who needed to be constantly challenged. Remember Ivan when your as smart and talented as you are people need you! Keep up the great work and continue to challenge yourself.

[@MrOverstuffedcow]

Ouch, that was one tough car. I think this one made you madder than the dealer costing you $600. You're a great automotive professional Ivan and you've sparked an interest in working on my car again.

[@toshayonguard4253]

We know why you take on those car’s…….You love the challenge 🤘🏼🇺🇸🇺🇸🇺🇸

[@peterbenson3776]

Someone sabotaged that fuel tank maybe the whole car.

[@n3lee]

Very interesting diagnosis -- and good on you for publishing it on a time delay.... A further thought would have been -- would it have been easier to quit arguing and simply rig up the transfer pump through an external filter and let it eat for a day or two.... on a plug in 12V supply -- just to see if you can circulate all the fuel? or simply empty it into a 'waste fuel' bin? (ie: cleaning gasoline for parts cleanup etc) at that point you'd be out the storage containers and you can send it back with a few gallons of fresh gas; but, i get not wanting to deal with it after hearing what a cheapskate this guy was.... like my customers -- i'm willing to aide those who will help us.

[@cyberslacker5150]

I've had customers like this. Most customers are happy that I fixed their cars. Some customers become hostile and belligerent after I successfully fix their cars, even if they had taken it to other shops first. They want discounts, they try to negotiate, etc. To size up a customer and if they ask how much the fix costs first, I tell them all that it could possibly be, and give them a highest price scenario. I'm just getting a feel for the customer first. And if they are hostile at first or try to negotiate I tell them to take the car and go somewhere else. I diagnose the customer FIRST, then the car. It's not worth it to try to deal with cheap, or combative customers.

[@davidclapham1066]

Thanks for showing this. It's a credit to you for staying positive with such an unreasonable customer

[@smartbox123tv]

The whole problem was caused by a failed CHARCOAL CANISTER. I bought a car 15 years ago here in Australia that would completely clog the petrol filter every 200 km due to the previous owner over filling the petrol tank. This caused petrol to enter the canister, destroying the carbon pellets to dust causing particles to enter the tank. I simply replaced the charcoal canister with used unit to solve problem. Car runs perfect till this very day. Moral of story is when you fill up and the petrol nozzle clicks, stop pumping more gas in or you will destroy your canister which will then destroy your fuel pump.

[@chrisbentleywalkingandrambling]

Non mechanic here. I always used to top off until I heard not to, but never knew why. Thanks for the explanation.

[@smartbox123tv]

@@chrisbentleywalkingandrambling Yes ,if dont stop at the 1st or 2nd click and keep pumping gas to the brim , the petrol will enter the canister via the vent tube which will destroy all the carbon pellets turning them into dust which then gets sucked back into the fuel tank blocking the filter.

[@givemespace2742]

Sounds plausible. Might be the reason in this case.

[@phillharris3154]

I hope Ivan reads this, especially if he is unaware of this cause

[@jws3925]

That is entirely possible given the color of whatever is in the tank. If that is the case, cleaning or replacing the tank without changing the canister will not solve the issue. Can you imagine this guy if Ivan says he needs to buy a new canister too? OMG, he will come unglued and no telling what he will do or say.

[@braddofner]

This shows exactly how great of a technician and a human you are, Ivan. The second this guy said something about suing me after all this, it would have been over. You must have the patience of a saint. This guy owes you an apology. With everything you did for him he should be kissing your boots!

[@rcook1276]

I agree, I'd kick the car to the curb and tell the guy to send his tow truck.

[@Garth2011]

Agreed, first dumb expense was towing the vehicle all that distance.

[@PistonBikers]

I don't understand people You just trying to help and u invest so much time at this piece of junk an u are one of the Best mechanics out there don't be sad we are more people that preciate u work i'm from México i bearly understand but i'm a mechanic and a KZbinr as well and i know that feeling

[@jerrymoore7669]

If he changed fuel pumps 4 times and didnt address the junk in the tank. Some people cant be reasoned with.

[@TheGrumpySkipper]

Exactly

[@erikeggenbakstad]

This.

[@Usmanthemecano]

The problem is why Ivan makes him pay for a new pump when all that was wrong with the old pump is a clogged filter because of the sediments in the tank...

[@BoomerElectronics]

@@Usmanthemecano Found the customer.

[@bruceirvine3962]

The bad kind of "junk in the trunk"!

[@东东-j1b]

We love to learn from you! Thank you Ivan for being a kindhearted person and willing to share your knowledge. And when you’re frustrated you didn’t give in by throwing vulgarities; you have a great personality. May God blessed you and family abundantly!

[@golfmaniac]

Ivan, the explanation of the video being a year old, explains every thing. When you said he did not want to pay for the sunroof, I thought, well he just has to watch the video, to see how to fix it himself, but you out smarted him on that. There are some customers you just don't want back, that guy would be at the top of the list.

[@davidwalk9045]

Eric O from SMA, had a video saying he stopped taking on cars that had a lot of parts swapped before they bring it to him.. .

[@Onewheelordeal]

I might imagine he's got a lil larger customer base to be picky with, having a full time wife/assistant and being in a much more densely populated area

[@ischmidt]

@@Onewheelordeal Yes and no. Eric's immediate population in Avoca is 20 times smaller than State College PA. He does have Rochester an hour and 15 minutes away, but many of the cars he sees wouldn't make that drive.

[@lvsqcsl]

Not to mention Eric has employees and all kinds of expenses/overhead and he is located, as he likes to say, in "The People's Republic of New York" with all the associated taxes, etc. It wouldn't likely be profitable to do something like this job.

[@lvsqcsl]

Some of what Ivan sees is stuff brought from out-of-town people; he's had cars in from California belonging to people on vacation in Pennsylvania. Eric has stated he doesn't to that because of logistics.

[@RobertAllen-b2t]

Yea after the threat somebody dumped something nasty in this guys tank.

[@michaelallington7397]

Sugar in the tank,get the old fuel tested at a lab

[@richardcranium5839]

@@michaelallington7397 sugar is an old wives tale. it has to sit for months to dissolve the most it will do short term is clog the filter. i know stuff that is almost immediate that passes right through filters but i wouldnt wish that on my worst enemy

[@richardcranium5839]

i was thinking the same thing. fight narcissism with narcissism

[@throttlebottle5906]

@@richardcranium5839 it doesn't really dissolve, but it will stay on the bottom in slurry, then when moving it stirs into a "cloud", that clogs the pickup sock/screens. in tank pumps and those with the pickup flat on bottom it will pretty much disable them, older tanks with the pickup slightly off bottom they'll often work again after it all settles, then quickly stir and clog again (been there done that).

[@nevillegoddard4966]

You did something else right too mate! Besides the genius fault analysis, diagnosis, learning & repairs. You withheld the video for a year to stop the ratbag customer seeing your work & stealing your knowledge & experience.

[@paulberry7906]

That the thanks you get for working on that piece of junk

[@grahamstuart3207]

I've always said nothing is free in this world. You must be paid for your time Ivan. One cannot predict what bumps in the road you will face when diagnosing autos. You are a great Guy, keep up the good work.

[@wetlandweasel]

These people do not deserve you , Ivan!

[@piperjohn_3]

Customer and car from hell but definitely one of your most impressive diagnostics.

[@letzrockitrite8469]

If I compare your "work ethic/honesty/devotion" to the repair with others in the industry, YOU are top tier and it's a blessing and an honor to learn from you and other like minded diag/mechanics who, in the long run of car cost maintenance and repair, save us thousands over time and these days not much time needs to accumulate for the customers........ let me thank you personally, Ivan, for sharing these case studies in the professional caring way that you do.

[@marksouza8705]

I have to say I thoroughly enjoy watching your channel and the myriad of challenges you face in fixing customer cars. Your diagnostic skills are top notch. I admire your tenacity in tackling the very wide range of problems and your logical approach to each and every one of them. I owned an auto repair business back in the 70s and early 80s. Cars have unquestionably gotten more complex with time but one thing that never changes is the customer interactions, good and bad. The vast majority of our customers were awesome but there was always those who didn't paint the whole picture of what was going on with their cars including the history, which would often prove helpful and relevant if their car problem was now yours. And of course those who didn't want to pay or to pay less than what you charged or grouping repairs for a price that didn't include the "oh by the ways". I could go on but I won't. Kudos to you. I watch Eric O at South Main Auto too and you guys both are not your average mechanics. You should be fairly compensated, without question, for the skillsets your bring to these jobs. Keep up the good work and keep the content coming for your loyal followers.

[@billziegmond4943]

Awesome video my friend. Just like the Saturn from hell. Seller sold the car to a person on a limited income. .Had a taped over check engine light. God only knows how many hands touched it before I got to it. Removed a lot of aftermarket crap. I got to a point where I said I need help. Take it to Ivan. You got it back to a drivable condition.(THANK YOU) Then the finale part was me finding a brand new oem exhaust cam phaser. Repaired that and car has been running great ever since. Like you I started to get vehicles that have been to several garages that can't repair the vehicle. I look at them as a challenge and a learning experience. Also the self satisfaction of fixing something nobody else can. Stay well my friend. Stay Well my friend.

[@dmc9535]

it is all about the content... I like this series very much - the crushed wires in the headliner, disabling the rain sensor, thus the wipers, the sun roof... drove this guy insane I bet

[@paulberry7906]

If that junk makes it back home it will be a miracle

[@paulsolovyovsky1702]

Welcome to Ivan's Last Resort auto service. Great job as always.

[@vdivanov]

Can’t help those not ready to receive your help. It’s quite unfortunate. Hope they reconsider. Thanks!

[@craigd8383]

You went above and beyond for him and that’s how he thanks you for all the free labor..

[@golfmaniac]

Ivan, the first clue the guy had no money, is the car itself. No one with any money would buy that car. It was like going to the junkyard and buying a car, and then thinking you got a good deal.

[@Garth2011]

Without question this customer is voting for Biden. Audi. Towing long distance. Expecting miracles for cheap. Threatening those who are helping him.

[@ausseamore8386]

Someone mostly young person in the mechanic field with NO money BUT with the skillset of Ivan would fix such as a challenging project on the cheap

[@peterwill3699]

How much is a tow from S Carolina ? 1000$.

[@golfmaniac]

@@peterwill3699 I would not doubt, someone that cheap, towed it there with a rope.

[@alexanderzubar9593]

Ivan you are a saint! Thank you for doing these basket case projects and sharing them with us. I always appreciate the learning experiences. That customer should be thanking you profusely. If it wasn’t for you he wouldn’t have a car. 👏👏👏👏👏👏👏👏👏

[@robertdiehl9003]

Absolutely agreed

[@nv1493]

Owner, I hope you read all the comments. Not that you'll change, only to see pretty much everybody sees you for what you are. Enjoy trolling through life.

[@nabeeljacksonrhoda6480]

Definitely a learning case and us on the receiving end, we're benefiting with the sweat and tears. Thanks Ivan... Your work ethic is legendary

[@marcokahny709]

Looks like his baby's momma poured something in the gas tank 😁

[@marcokahny709]

You're way way too good for these kind of people He deserves a dose of Rain man Ray if you know what I mean 😁

[@fritsprive]

Next time when a customer asks for discount in advance.....you know how it will end, with threats and misery. But interesting video's for us, a lot of frustration for you Ivan. So a big thanks for doing this for us viewers!!

[@frednetherlands887]

This 'taking you to court' culture baffles me as a European. People using this threat as a leverage to bully businesses and get their way.

[@Txdvsz]

Learning and "generously" providing solutions to your audience is the ultimate payoff. Thanks Ivan!

[@peterbenson3776]

The mysteries of these cars however make good videos.

[@tomsawyer4776]

I certainly agree with the "learning " part....and I do understand your empathy for a desperate customer. You did great with this case study, in my opinion, so....keep up your good work.

[@chriscorts3337]

Charcoal from canister is my best guess. Constant overfilling. Remove the purge valve and see if any of that grit can be tapped out.

[@throttlebottle5906]

ohh, good thinking, a very possible source, but someone probably did it on purpose.

[@freddvboy61]

Part 5! That has to be a record!

[@carnold.knowledge]

I really appreciate you taking on basket cases like this (both the car and the owner). It wasn’t pretty, but we all learned a lot.

[@volvo09]

It can show just how butchered up a car can get too. Almost as bad as a "modded" car with snipped wires and electrical tape everywhere.

[@billkaczynski7709]

Thanks for posting this video, if this customer ever watches it,I hope that it opens his/her eyes that she/he may realize that there are good people in this world. You are truly blessed!

[@mr_mcgoo2632]

Unfortunately there are A wholes that want something for nothing. But on the other hand these basket cases make for great video and troubleshooting .

[@ToxicwasteProductions]

I love your whole approach to learning. That's how I learn to. Basket case cars are fun in that aspect. But when the owner of the car is being difficult. It makes it so you just want it to be gone instantly. I wish we had a shop like yours here in Sweden that I would trust to work on my car. Most here show so bad worksmanship I don't even dear to let anyone touch my Volvo.

[@bobdoingbobthings]

If there's sand in the tank, someone put it there. I once bought a Mercedes from a guy who said it just quit running one day. I had all kinds of problems with that thing until I figured out the tank was full of sugar. The previous owner was feuding with a neighbor who sabotaged the car.

[@billdursa4976]

Sugar was my thought.

[@suryaprihadi2258]

Yes, in the 80s my friend has sugar or salt in the tank. From unhappy fired chauffer😢

[@dannielpizatto7357]

Or depending the fuel tank design, a hole from corrosion can get all kind of crap from the wheels. Once helped a friend with a similar issue, new pump would run for some days and quit. The tank had a hole right behind the rear wheel.

[@dublindave5795]

@@dannielpizatto7357 On modern cars it will throw a evap sys code.

[@dannielpizatto7357]

@@dublindave5795 yeah, forgot that. The newest car I own is a 2010 and we didnt have these systems mandatory in Brazil, at least from this period.

[@Carlostype]

Great entertaining work in face of adversity 👍👍👍

[@stevenakn1]

He should of had at least 5 grand in his pocket to invest before having it towed. Great work Ivan 👏

[@johnwardle9667]

This was a great series of videos. You are a high level technician on this stuff. A rare thing. Dealing with the public is always a risk. People can be assholes. Take comfort that you've got the skills and you're reasonable human being. A rare breed.. great channel. I love this stuff. I worked for Dephi Diesel Systems 2010-2014, and I've probed a few ECU plugs pins, read some CAN bus messages etc. 😂

[@chuoelfeo]

From the beginning, when he asked for a discount, it was a HUGE red flag plus all the hack work he did. Unfortunately I've had customers like this. As soon as I start smelling someone cheap that doesn't want to pay. I tell them to go somewhere else

[@CheezeCracker]

3:10 the No good deed goes unpunished, hits hard on this one.

[@RJMaker]

Difficult spot, no doubt. I think the question you need to ask yourself with Dead Beat Customers is. Is the learning experience / money worth having to deal with these kinds of people. Letting him town it back home (without diagnosis or cost) could have cost you much less (both financially, aggravation and with most dedicated techs,... sleep). I suspect as you get older you will find a good balance. Thanks for the great video's!!

[@mikedaugharty5544]

Yes Ivan there is a lot to be learned with a butchered up car and you have the patience and the knowledge to figure it out and that is the needed attitude in these situations good job

[@kerrylewis2581]

I love the body lines on that red Audi

[@petar443]

This reminds me of the "ghost locks" on the Toyota , and all the problems and modules with the Astra. Such type of videos are hard to digest. But it shows how high you've climbed as GURU of electrical.

[@alexlongpre4527]

Well, thanks for going to the trenches for all of us Ivan, you are a true trooper. Keep 'em vids coming, I can never get enough.

[@IamDerick]

While I wouldn't have taken this on. I enjoyed watching you sort it out. On past vids watching you use your scope to diagnose had me brush the dust off mine and use it more. As a result I have more hair on my head that I would have pulled out in frustration. Thanks for the series. I am thinking that muck in the tank was probably a dirty/older gas can that was used in a pinch. My grandfather had one of the first plastic ones he always left out side in the sun. Over time similar residue was found in our lawn equipment carbs and sure enough a peak inside the can bared this out. The outside was also coming off. Due to customer attitude he would have to go elsewhere in future. Cheers!

[@Land2020-w6w]

Ivan, this guy should apologizefor all your hard work. P,S. You do not deserve to this ungrateful person. I hope he paid in full for all your hard work. Another epic video. Dave in Guernsey, Channel Islands.

[@kimwinthernielsen9434]

Oh das 200 mit dem funky rotors. We Will look forward to that😁

[@mrcogginsgarage7062]

Ivan I had a very similar problem with an older XC90 the charcoal canister had started to brake up and that was what was found to be blocking the screen.

[@volvo09]

Yeah, i'm suspicious of the charcoal canister

[@BillBabyEscapades-bp4sf]

KZbin videos hold up in court! I would've told the customer I have more lawyers than you have family members! Lol. Great video Ivan handled like a true professional!

[@JoseSilveira-newhandleforYT]

This is the kind of customer that deserves a butcher shop! Your talent is wasted on ungrateful people like this, the only good thing being, as you said, the learning experience. I think someone may have dropped a bag of mortar into the tank (some sick sort of revenge?). That explains the sand and fine grey particles (cement). No matter what customer says or thinks, we know you handled this very professionally, and did what most other wouldn't do. Well done, Ivan!

[@Garth2011]

Agree

[@daviddelle774]

My opinion, being selfish, is to continue to take on the basket cases as long as you can take it for the teaching/learning experiences. As long as they aren't TOO bad! Thanks again for another fine video.

[@firstielasty1162]

What a messy interaction, customer wise. I was a m/c mechanic at multi brand dealer. Motorcycles in PA tend to get dirty carburetors and fuel tank corrosion from sitting due to weather, lack of interest, whatever..and don't always come with good fuel filters. Cleaning the tank can be VERY time consuming, customers tend to want the carb cleaning, and skip the tank. Never, never do that, guaranteed come back... Removing that in tank filter that clogged in 10 miles? Now the same dirt is in the fuel system in 10 miles. When there is room, I added, after cleaning the tank, a heating oil filter before a normal fine fuel filter. They have a high dirt capacity, elements are cheap, and easy to change. This was on construction equipment, of course wouldn't work on that volvo. I doubt that guy got the tank very clean, just "clean-er". Nobody knows how much time this crap takes. If you can't do it yourself, you'd better have a lot of money to pay someone. And if that is you, why do you have this beater car? The work can easily cost more than the car or bike. Customers have made that point to me...what do you say? They make new vehicles for people unable to fix old ones. I work on aircraft, also, same story, people buy old ones, then are shocked when corrosion or engine trouble isn't cheap to fix. A friend's shop recently did an annual inspection on a small turbocharged, pressurized light aircraft that was around $115,000. Labor costs were even discounted, nobody was happy at all. I started an inspection on another little twin, found corrosion, and refused to proceed...pay me for 2 oil changes and get it out of here. Some other dumb A&P/IA passed it. Made money, made customer happy. Stupid, risky move. Mechanical prostitution, or something like that.

[@hectorguerra5544]

Ivan, you are a good man. I worked as an electronic technician from 1980 to 1986 and we would get customers like the one you got on this Volvo. Radios or amplifiers would come in and other shops had tried to repair the units but of course the customer would tell us that no one had tried to repair the unit. I would do my best to repair the unit to factory specs. Most of the time customers would be happy that I repaired the unit but once in a while the customer would be mad.

[@kevinbarry71]

Speaking as an attorney; nobody should ever be worried when someone else says they will take you to court. It's nonsense. It's expensive. And he's out of state. And people who actually put matters into suits usually don't threaten first

[@lvsqcsl]

"Matters into suits?" I like it.

[@billsmith2212]

The guy bought a horror show on wheels on the cheap . Given the complexity and butchery involved , he expects you to go down the drain and lose money on him . Am I missing anything here ? Anyone even qualified or remotely interested in fixing this isn't working for $ 3.00 an hour ! He has to face the reality of his decision . Could this be bad gas or sabotage ? I respect you meeting the challenge . It's like going in to remove the appendix . Once cut open , they notice terminal cancer .

[@DaveyHo69]

Reminds me of Goldwings, here in Michigan, where they are stored 7 months a year. Nobody EVER paid to pull the tank for cleaning, & filters don't help much. $500 to clean carbs & install kits - I ship them with carbs NOT connected to fuel line.

[@whatsups3045]

"..this car is a basket case.."" not only the car is a basket case Ivan.......the one who turned it into a basket case is the one who truly is, especially consideren you went above and beyond the help out and got stick for it!

[@Michael-yi4mc]

The dealership would have insisted on a new fuel tank. Cleaning it out would be labor intensive and futile.

[@_RiseAgainst]

Yep, probably 20 hours of labor involved as well.

[@arcadeuk]

Exactly, sometimes it genuinely costs more to clean an old part than replacing it. (But then on 4wd Volvos you usually have to drop the exhaust, driveshaft and rear subframe to get the tank off, so neither option is good 🤷‍♂)

[@dwoodog]

I like the approach of everything is a separate job, which is a separate charge.

[@KaldekBoch]

I've met these types of customers, and watched my engineer try to appease them. They are horrible human beings. I do hope he's watching, and realises how poor his behaviour is.

[@GEricBromley]

One question I didn't hear been asked, was: where was the customer getting their gas. With his attitude I would not be surprised that after he managed to clean the tank, he realized he couldn't keep using gas from a dodgy source and would have to get it from a high use gas station. Hence no more problems. Good on you Ivan for your attitude and approach towards these challenges.

[@albutterfield5965]

My first red flag would be that the car comes with a box of extra parts especially electrical parts or other shops have tried to fix it, some of these DIY mechanics have just enough knowledge to be dangerous

[@agostinodibella9939]

Great series Ivan! Not many would take on these crazy cases!

[@chrisbentleywalkingandrambling]

So he has a cheap junk car towed to you, desputes that you need to charge diag for each issue, then threatens to call a lawyer on you. If you ask for Ivan, then you obviously need his help. He is obviously an idiot who had upset someone, and they added something to his tank as he is that sort of person. It's like replacing an exhaust and expecting a guarantee on the engine. Definitely not a person to have back at the shop. I'd put him on the banned list.

[@brucebratschi4300]

You’re an awesome teacher Ivan. Great personality too. ❤️

[@jutto64]

A bad customer! ☹

[@billbrock5486]

Wow! Customer's aren't always smart enough to know how much you are doing for them. When I had a repair shop in Nevada, I always gave an estimate that was higher than what I expected the work to cost. Then I was covered if problems arose or could give them a lower price if everything went easily. You deserver to get paid! It was a great learning experience but still you have a household to support!

[@ismaelcarrerojr7124]

Well Ivan the only conclusion someone try to get back the previous car owner and put sand in his tank.

[@2packs4sure]

Back in the mid 1990s I got one tank of gas from one gas station between Houston and Austin Texas and that one tank caused me endless endless problems,, multiple fuel filters, multiple break downs,, until finally the gas tank had to be removed and flushed and reinstalled etc.... What was in my tank looked something like sand but it was super super super fine...