Punishment Invoices to Clients | Mobile Bartending Business

This question came from the Mobile Bar Hub Facebook Group. How should this mobile bar handle a client that is unhappy for being charged a fee?
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[@courtneyradi3559]

Love this! Something as ‘simple’ as including those possible losses as costs up front can avoid a headache with the client later! People don’t like to be nickeled and dimed, even if it’s in the contract. Glad I saw this as someone just starting out myself. Anything you can do to avoid that negative review!!!

[@780partyrentalz]

Love your perspective on handling customers. They ARE your business! We need to keep them happy, and not punish them for our cost of doing business. I also have Airbnb’s, and my cleaning fee ($150 for a 3 bdrm detached home) is baked into my overall cost of the stay. (It costs me $225, so I lose money on each cleaning!, but that’s business!) One idea commonly used in the event rental business is an optional 10% damage waiver, where 10% more is charged overall, and if any damages occur, the guest doesn’t get a “punishment invoice” afterwards. Now, 10% isn’t enough to cover most damages on a single rental event, but is more than enough if averaged over a full year of rentals to be used for replacement costs or repairs. And damages are actually rare, so your business is typically ahead of the game that way. Just some thoughts Thanks for all the great content!😊