Questions, Coffee & Cars #43 // Surprising quality scores!

This is a Motormouth couple car video answering your questions from Instagram, like: To replace my Audi Q7, a Lexus TX PHEV, Volvo XC-90 PHEV or Lincoln Aviator PHEV? Would you buy a first year Toyota Crown Signia? What car has the most memories? Best for long-term ownership, the Mazda CX50 or Toyota RAV4? How do heat pumps work and are they worth it?
Andrea Instagram / motormouth_andrea
Zack Instagram / motormouth_auto

[@MarkM58]

Andrea proves how different men and women really are. Her favorite car was their first Porsche Cayenne, not because of the car, but because of the emotional ties to the kids when they were little. Zach was all about the vroom vroom, looks, and exhaust. It is okay to be different!!!!!!

[@jsfbay1]

Lol, so true! I borrowed a friend's late 60's big block 'Vette one time when he was working on my car, and the exhaust was magnificent! I'd rev the engine a few times for the kids (they loved it too) but my wife was not a fan. At all 🙂

[@BigBoss-kq8mb]

Ya im still remote starting my car during the cold season.

[@RichardShelton]

My problem here in Tucson is exactly the opposite. When outside temps get north of 115F, the interior of a car is easily in excess of 140. Remote start with a/c is pure heaven.

[@James-il3tq]

I've never remote started my car every to "cool it off" and I spent months each year in Florida, Texas and Arizona. Once you get inside, roll down windows and get a breeze you clear out the hot air. 20 seconds later your AC is blasting cold air. When your car is idle and running you're getting a whopping 0 mpg 😉

[@nickthequick]

And what Andrea and Zach are telling you here; that it's really bad for the car AND the environment does not make you think it's less "pure heaven"?

[@JimAllder11]

You guys are so awesome at this, I have no words. Please don't stop. You're like chicken soup for the soul. And especially for the car lover.

[@andreaspencer9813]

That's so sweet, thank you!

[@katietatey]

What a sweet memory from Andrea about the kids and the Cayenne! :)

[@tophlovr]

12:42. That cut is both hilarious and concerning 😂😂

[@austenrichardgeorge842]

I miss the Canadian book "The Lemon-Aid" - the problem with JD Power is that it usually just considers the first few years of Reliability - the lemon-aid was comprehensive and often ran counter to these initial quality reports.

[@antonykao]

I grew up in Vancouver and i used to think that remote start was such a pointless invention until i moved to Alberta and had to deal with minus 25 weather, you need the remote starter to even have a chance of driving away just from ice on the windshield and windows

[@barrynordstrom331]

Totally agree with you. The remote starter is so nice to have when you have to live thru the -30 to -40 or colder 1 to 2 week stretch we get out in Alberta, Saskatchewan and Manitoba. You don't just hop in and drive after letting it run 30 seconds.

[@heatherireland2810]

I agree completely. Remote start should be mandatory here in AB. Our winters can be brutal.

[@James-il3tq]

​@@heatherireland2810If you want mandatory remote starters you probably support mandatory everything? Forget personal decisions and choice and let the state dictate everything for everyone? Guessing you vote for Communist party or at least NDP every election 😂

[@dalehuhtala9285]

Also agree...everyone keeps saying you don't need to warm it up more than a few seconds. Haha. Try a -40 morning when the seat is hard as a rock, the door barely opens, the mirrors are frozen in their folded position, the screens are pink and polarized and the hydraulic system is so cold you can't turn the steering wheel or step on the brake. You would very soon be letting it run for 5 or 10 minutes! It is flat out dangerous NOT to warm it up!

[@Fivemonthslater1]

Remote start is great for hot climates, too! Living in MN, we use remote start for both winter (-25F and summer 100F).

[@scottrandell4281]

Always enjoyable listening to you both. Zac you crack me up!!! Keep up the shows, gives me something to listen to while fiddling around with my hobbies (retired, so need things to do and listen to).

[@kellingtonlink956]

Thanks for another episode. Great research (Andrea). A Porsche 911 can be an absolutely wonderful experience (can be/should be)… but Zack, seriously … you owned the original, iconic… BMW M6!! And that was from back when the letter ‘M’ really meant something… besides expensive to maintain. Breathtaking from every angle. A true legend. Most 911s (mine/yours) are/were somewhat ‘pedestrian’. I strongly doubt (most) that they will ever gain the warranted admiration and respect of the original M6s. But then again, maybe I’d think differently if I had to dish out the cash for those maintenance bills. So… maybe it might just be better to buy a poster (if they still exist). Never meet your heroes, they say. Thanks for the video.

[@Motormouth...]

The M6 was stunning but a 993 is next level

[@kellingtonlink956]

Fair enough. Beauty can be skin deep, I suppose. Sometimes it is more about the driving experience.

[@rodalexander5666]

Zack, engine specialists ALWAYS recommend warming up a motor. It helps extend the useful life. As you're likely aware the engine's RPM's begin at a slightly higher rate during the warm up period, and then decline when after a minute or so letting you know it's time to hit the road.

[@mikepetrilli4686]

Thank you for bringing back the JD Power reporting! It really helps with getting a comprehensive review 👍

[@James-il3tq]

Enjoy bought and paid for HD power that puts companies like Dodge/Chrysler high up on reliability 😂 Resale values of autos far better indicators of actual reliability.

[@GoofieNewfie]

JD is garbage. Bought and paid for. Plenty of info out there proving it. CR also garbage.

[@seanrush1559]

JD powers #1 suv is an Equinox. That’s right an Equinox! Rented one last year and it was ok at best. No Rav or Cx50. Love these guys but it’s time to stop with the JD Power Stats! JD also loves the Jeep Compass. Enough said.

[@jsfbay1]

I'm glad to see the Crown Signia - I understand them not keeping the Venza around, though it's enough smaller that I think both have their place. The single biggest grip I have with the Signia, despite truly loving the design (I've owned three wagons over the years) is the lack of the Hybrid Max (HM) powertrain. Andrea and Zack - did you talk to anyone from Toyota at the show and did they say anything about this? I just want my wagon to be more sporty than the 243 hp the standard hybrid system outputs. I have a whole list of things that seem to be missing, but the 2nd most annoying thing after the HM powertrain is the lack of a HUD - come on Toyota! The Venza has one, as do a number of your other vehicles. I thought the Crown nameplate meant the best Toyota makes (before jumping over to Lexus.) Maybe there is a Platinum trim level that will be announced later which brings the HM, HUD, and some other things that it should have.

[@GoofieNewfie]

-40c here overnight in winter. Remote start is a must and even at 10 mins the ice on the car is often too thick to get off easily. As for the Mazda cx50....American built vs cx5 that is Japan built.

[@marcgirard7551]

You two are fantastic! Keep up the great work!

[@andreaspencer9813]

Thank you so much!

[@nickthequick]

In Sweden they used to have electricity poles at parking spaces, they would somehow keep the engine warm at night so it would start in the freezing morning. Remote start is basically illegal there as you are not allowed to idle for more than 60 seconds.

[@jayson657]

Sorry In Buffalo, NY in the winter you have to let your car warm up and defrost in the winter. With feet of lake effect snow, high winds and thick ice, It isn’t a place where you can do that cute little trick of scraping your windshield with a credit card.

[@Daniel-xp5or]

😂Love it !!, have a great day Guys.

[@FrankyRedEyes]

I looked at an air cooled Porsche in the early 80's. $12,000 with a tick in the motor. I passed and bought a used Jeep grand wagoneer for $3800. I didn't have the $12,000 cash. Also passed on a white 1967 charger with red interior for $10,000. Didn't have he cash on hand and was too young for a loan.

[@RidwanMarian]

For a PHEV it's actually more useful to run the engine for heat. Gasoline generates water when it's burnt and gas can also leak into oil and dilute oil. Both problems can be solved by running engine - gasoline evaporate at 140-160F and water evaporate at 212F. If you can guarantee that the gas engine never run in short burst then sure; but I doubt any of us can guarantee that - for example speed up to merge or pass on the freeway - so the better alternative is run the engine often enough to prevent damage by water and oil dilution.

[@preoksaha4504]

OMFG Zack’s red 911 looks beautiful 😍

[@Motormouth...]

It was a stunner, had a black one too.

[@kevinn1158]

Andrea.... I love my Porsche SUV because it reminds me of family..... Zack, I remember my car my family could fit into... LOL 😂🥸

[@swiderski231]

Stay way from the Aviator GT Grand Touring. I work for a Lincoln dealer; they have ton of electrical issues. Car will be at the dealership more then you be driving it.

[@user-tx7jl8rf6g]

Very helpful advice. I recal lreading a story in the Detroit Free Press on a woman who traded in her flawless BMD X5 for one, mainly to support the local industry. Within days she has multiple massive problems and got the run-around from Ford. You only need one experience like that from any brand to ensure you never buy another.

[@thorritz8520]

From what I've heard about running car to warm up it's more about the need to warm up transmission oil and of course one has to have car warm enough to keep windshield from frosting over

[@James-il3tq]

I trust my owners manual and would do the same. My 2019 Rav4 hybrid owners manual says 30 seconds warmup before driving.

[@H2SO4H20]

Idling an engine doesn't warm transmission fluid. A vehicle has to be moving to do that. Some vehicle models have standard or optional electric windshield deicers which are often on the same circuit has exterior mirror and back window deicers. They are wonderful! A engine block heater can provide a head start in warming up an engine and providing interior heat.

[@rz4128]

We have the first new update of the Buick Envision (2021) - no problems whatsoever. Do t know why you haven't said much about the Buick except the Envista or Encore GX which are small and the Envista isn't AWD

[@jraheemjefcoat429]

American brand cars are very fickle with reliability. It doesn’t get much love as their foreign competition. And, I think people still have this persona that Buick is for elderly people.

[@1776freak]

I have owned my car 6 years and have only used the remote start 2 or 3 times and my winters are cold.

[@James-il3tq]

Modern cars warm up much quicker then old cars. They're also much better in severe temperatures starting and running.

[@lancemontes]

Best segment

[@andreaspencer9813]

Thank you so much, glad you liked it.

[@davidd5213]

Happy Thanksgiving.

[@tuhinmathur8635]

Nice video

[@ilkeralemdar]

Hello, I enjoy watching your videos vlogs. I have a question which SUV is the one you have there i am from Türkiye

[@dalemcsween1091]

Andrea/Zack - I follow your channel and trust your content implicitly. My comment is about Toyota Canada. I placed an order for a Grand Highlander Platium Max in August with a dealer in Eastern Ontario. Still no information available on the order. I was told by another customer today that they waited for over a year for a regular Highlander with a Caramel color interior. My GH order included the Espresso leather. A local Mazda dealer has a CX 90 Signature with Tan interior with a Feb delivery available. I am canceling the GH order and going for the CX.. There is absolutely no dignity left for Toyota customers. They are great engineers but customers, particularly Canadians, seem to be of absolutely no interest to them. Local dealers here have virtually no stock. Potsdam NY which os practically a village has 57 vehicles including 7 GH. What BS

[@10OF9OFBORG]

Great questions and good answers. Buy a little heating for your vehicle to warm the cabinet is good! I love your Porsche better. Good show Andrea! ☕️☕️

[@andreaspencer9813]

Thanks for watching, so glad you enjoyed it!

[@10OF9OFBORG]

@@andreaspencer9813 you are an very welcome Andrea! ☕️☕️

[@Carlover.Canada.India.]

I bought CX5 this year just from listening to Andrea 😊😊

[@James-il3tq]

Don't you find the suspension and especially the seats far too firm? Also found the cargo space disappointing. Otherwise is good SUV.

[@Carlover.Canada.India.]

@@James-il3tq yeah suspension is firm you are right. I am okay with the seats though. But I wanted something with Auto transmission and good looking interior. I love the way it drives so smooth and quiet and the solid build quality.

[@silviu3172]

It’s episode 43, you can skip the intro explanation ;)

[@mathieularocque1953]

Hi guys, always good to ear you talk! Here is a question for you if you can answer. I got a family of 4 currently planning on having another kid soon (4 months, 2.5 year old) and a dog that we carry around. My mazda 3 2010 is getting small and I'm looking for a SUV. Was considering the outlander phev but at the price with the cargo space I'm not sure it is a good choice... I do a small commute each day about 20 km per day total with occasional family trip. Was considering chevy traverse, honda pilot hybrid and some other in the price range 45 to 55 k CAD what would you recommend ?

[@dalehuhtala9285]

Not that I'm them but if you want to keep it a while, no question the Pilot is the way to go! Or a Highlander. Chevy has really improved their initial quality ratings but you just can't beat Honda and Toyota's long term reliability record!

[@Cttechexpress]

I'd take a Hyundai Palisade or Kia Telluride over any of the given options, especially if you want a real V6 and a long warranty.

[@timphillips4147]

Say your car Zack 😂🎉

[@rahimovassagh4569]

@Zack, I like your jacket

[@Motormouth...]

me too! Thanks

[@tradukilor2]

I wonder what the number for the Toyota Corolla cross is since it is made in the same factory as the Mazda CX-50

[@andreaspencer9813]

JD Power gives the Corolla Cross an 82/100 which is excellent.

[@richardmichael59]

Different assembly line, parts, and quality control standards. Only common item is the humans assembling them.

[@tradukilor2]

@@andreaspencer9813 thanks for the info. Appreciate

[@tradukilor2]

@@richardmichael59 I guess the onus is on Mazda

[@jonm3255]

How much bigger is the Crown Signia than the Venza?

[@ozyvillanueva9277]

I think Venza pretty much was about the size of a RAV4, and now the Signia is about the size of the Highlander if I’m not mistaken.

[@jraheemjefcoat429]

I actually liked the new Toyota Crown Signia. However, it lacks a functional open panoramic roof. I just hate that trend these automotive brands are doing. I don’t want to just look at the sky. I want to feel the open air as well. I’m actually that driver who utilizes a sunroof/panoramic roof. I never owned a vehicle without it!

[@andreaspencer9813]

The Venza was the same.

[@jraheemjefcoat429]

@@andreaspencer9813 I know. I didn’t like the Venza, Andrea. It’s too mature and feminine looking. Not my target age demographic. I can see my Mother owning one, not me. Signia looks way better, only if the roof opens and maybe offer a sportier trim version with some black accents on the exterior.

[@andreaspencer9813]

@@jraheemjefcoat429 I prefer the Signia as well, I think the exterior and interior both look fantastic. I am with you, I prefer a panoramic sunroof that opens.

[@springertube]

​@@andreaspencer9813Yes, that was a big Venza (recent model) fail.

[@James-il3tq]

I never open my sunroof other then the shade to allow sun. Makes for more noise. Sunroofs that open also add more cost, weight, seals that can leak and drains that can get plugged. Zack has mentioned that before as well.

[@hereigoagain5050]

I tell my wife that my numerous faults are merely "batch issues" but the basic design is solid. Did Zack switch from decaf?

[@Motormouth...]

Run with batch issues, she will love it....hahaha

[@ilord112]

you drove her all the time? hehe....that face could win an Oscar!

[@mdatpe]

Jd power never asked me about my cx50. While it may have some little issues I’d say it shouldn’t be so low and hopefully those people will sell theirs to someone who will appreciate more than one of 2million clone rav 4

[@andreaspencer9813]

That's great to hear that you haven't had many problems with your CX-50. I was shocked to see those results from JD Power so I took it a step further and looked at some forums. Most of the comments are not positive which is too bad because I really like the CX-50 a lot.

[@niuhuskieguy]

I think one issue with JD Power reports is they don't weight issues. Also they include things such as people not liking a control interface as a problem the same as if there was an actual software/hardware issue.

[@richardmichael59]

Forums are generally full of complaints over accolades regardless of vehicle. Not one issue with my CX50.

[@williambradham1892]

Why have a preference for a "pretty" Volvo interior if the reliability is low?

[@10tenman10]

Am I correct when I heard the Venza is being cancelled?

[@andreaspencer9813]

That's correct. Final production of the Venza will be summer of 2024.

[@papagogamer8243]

Im just curious what car or SUV are they using in this video?

[@andreaspencer9813]

It's our Porsche Cayenne.

[@greggpurviance7252]

Yup, don't go with the first year

[@bluetocop]

buy the venza

[@Richardak600]

Japanese mazda like the CX 5 better than the Alabama built cx 50.

[@rick8125]

Agreed but as Motormouth stated, the CX5 doesn’t offer a panoramic sunroof, and many car manufacturers are having issues with the wireless chargers, I’m in the market for a CX50 in a few months. Mazda is quietly updating the suspension dampers and steering feel. Vehicles produced next week on will have these updates I’ve researched.

[@kurtgrundel4045]

The cx5 and cx50 share same engines and transmission but they are in totally different platforms. It seems as though the American made Japanese products are slow to finesse their products. International production in Japan delivers often better products.

[@rinbine2713]

2013~2018? It is not a batch.

[@pooh4519]

Andrea, if you stopped Zach talking, you could get more questions in!

[@scottleech9571]

1st 😁

[@mikewardle7631]

So you are saying that if you are parked outside and it’s well below freezing and your vehicle is covered with ice and snow then you shouldn’t start the vehicle and let things warm up. Really?

[@richardmichael59]

They live in Vancouver, so probably don’t get it. 5-10 minute warmup is just common sense when the temps are below -20C. Never had an issue with an engine or exhaust system associated with a remote start warmup.

[@andreaspencer9813]

It's not good for the engine but of course I would if I lived in a cold climate.

[@BrianJ-oz5tj]

Yup, if you think a heated steering wheel is great in balmy Vancouver, a remote start in the cold parts of the country is waaaay greater! Had one on every vehicle for twenty years, mandatory for me. Congrats on what your show has evolved into, hope you can keep it up!

[@andreaspencer9813]

​@BrianJ-oz5tj I totally get that! I would use it too.

[@BrianJ-oz5tj]

A follow up…..like previous posters, had a 19 year old pickup that was frequently remote started, and a 14 year old SUV now, no engine or exhaust issues from the remote starting, they always, alas, wind up rusting out like too many vehicles here in Canada

[@lickitysplitt]

Porche fam.🤙🏽

[@NatPhoto56]

As I recall you both asked the Toyota execs you were with in Japan about the future of the Venza and they said it wasn’t going anywhere (or something to that effect). I think it’s a shame that it will be gone in 2025. While the Signia looks nice, I don’t want something that big. The Venza is an amazing car with incredible fuel economy and comfort. Toyota screwed up in naming the current design a Venza since the old one was not a popular choice. The current model (21 - 23) and the old version have absolutely nothing in common other than being called a Venza.

[@jsfbay1]

I think they both should stay, but I have the opposite opinion. When the new Venza was announced, I just assumed it would be the size of the 2015 (last year I think) of the previous Venza. The press was talking about how the Venza was going to slot between the RAV4 and the Highlander. When it came out, it was a total disappointment because it was obviously not what Toyota was telling the press. It's a nice vehicle and I like it, it just doesn't fill our family's needs. The Signia, on the other hand, looks to be a perfect fit. Which is why they should keep them both around.

[@justinandout]

So if I don't have an Instagram account I can't ask questions?