Quick Take: Ming Watches + Massena Lab Controversy...Is The Customer Always Right?

Want to buy a vintage Rolex, Patek Philippe, Audemars Piguet, Cartier, etc...? Well then check out the Menta Watches Website!
mentawatches.com/
Follow us on Instagram @mentawatches for new watches daily!
Today at Menta HQ Adam gives you his take on the ongoing Ming "controversy". We are fans of Ming here in the shop, we like their designs and we have sold a few of their watches in the past. Like any company we have our fair share of customer service experiences - most of which are positive - but you can't please everyone! Ming is finding this out the hard way with some of their more recent client interactions. We found the article linked below to be very interesting as Ming responded in a very different way than your average watch brand is "expected" to respond. Most clients would not expect the brands to "clap back" and defend their products the way Ming did, as the status quo for so long has been that "the customer is always right."
screwdowncrown...
Every watch company has a quality control department whose sole purpose is to make sure that their company is producing products that live up to their expectations. Each company has a different tolerance or deviance acceptable to that brands quality control. We mostly deal with vintage watches here at Menta HQ, so our tolerance may be different than those of a current watch producer, as the watches we handle are older, and in our community, slight flaws or inconstancies are expected. In the modern watch collecting community the attitude towards minute flaws are obviously different!
Thanks for watching, and tell us what you think below in the comments! Would you have put Ming on blast?

[@iammrpatrick]

Rolex collectors: Wow an imperfection, so rare, I’ll pay extra! Ming collectors: Wow an imperfection, I want my money back and you better make it happen nicely…

[@nr1416]

Well said Adam. A friend of mine just bought a brand new Pepsi and the lume on the dial was just as bad if not worse. Totally agree with your take on this, some people take the knit picking a little too far when the issues can be fixed at the end of the day.

[@nestopoeta]

Dude 5k is no small sum we ain’t talking bout 90$ seikos here. You pay 5k you expect zero QC issues respectfully your off base here

[@claudiomannoni5557]

People's chat can be unfair and dangerous ... I agree Adam on your rational approach to the issue ...

[@TortugaLanguageProductions]

keep up the good work..:!!!!!!!!!!!!!!! it is nice to see that during a pandemic the IWJG members are posting videos...thanks agian and cheers from south america

[@jonwatchesnyc8777]

One should fire problematic customers once in a while.

[@woonfaseng8737]

i am a chinese singaporean from Singapore . ming watches are overhyped and overpriced.... the design is nothing really that spectacular or unique. probably they just managed to get enough watch circle personalities to speak for them in earlier years. selling their uniqueness of them being a largely ethnic chinese malaysia-singapore based brand.

[@CJB420]

Always love your videos, great work

[@frankfeeney2291]

Sorry I'm late to the party on this one but I just found you after seeing you with Federico a couple of weeks ago. Like your videos. And you've peaked my interest in vintage watches mostly a new watch guy. 2 words for those people, " whiny bitches". Sorry to say. Keep up the good videos Adam.

[@mitchelllee6267]

Great video Adam!

[@dasc0yne]

I'm with Ming.

[@R0karn]

If the watches have a problem and they try to fix it. Fine, you cant ask more. I would really like you to adress all those fake blueberrie inserts instead. That's vintage stuff :)

[@sindicate6]

Just found this video. For westerners keep in mind all of Asia has a very different culture and “laws” around disparagement. Negative IG posts is the Asia equivalent of putting a billboard in Times Square.

[@fanboy-industries]

What are they, watch nazis? He spent a lot of money on that watch, make the man happy!

[@umq5147]

Nice job Adam!

[@ginyamaguchi1421]

Dude.. Ming Thien called the customer who posted the misaligned hand 17.09 as "Crying Wolf". Is that acceptable for a watch brand ceo to call their customers that, when they send out defective watches?

[@AFG51412]

Like I said, they need hire a PR firm, and I think some of their responses where not handled well, and could have been done better.

[@SoCalWatchReviews]

So glad I found your channel, new sub!

[@marcphillips3948]

Sounds like everyone was a little over the top. I agree it’s their company and they can do what they want but from an optics standpoint, blacklisting a client is a little harsh, depending on what was actually stated of course. But blacklisting simply because he posted publicly is just not a good look counsel. Btw love the tunograph, can you do a 5 min review/explanation of it and the history?

[@tayra333]

Solid video mate!

[@KevinArcher100]

I'm with Ming on this :) I have two of their pieces. I really like them both

[@jeffreybialowas4637]

Ming should of replaced the hand if he wanted them to or a full refund. The customer should of never written a negative until it was resolved.

[@AFG51412]

I also thought that would have been a simple solution, but apparently they wrote in their reply to him that this is an issue that couldn’t be resolved period, based on…I dunno, science. They had an explanation but it was too science-y for me LOL.

[@jeffreybialowas4637]

@@AFG51412 crazy, Adam just like you said luxury items are usually hand made and there will always be something that bothers an OCD person. I always find something wrong on almost everything but something like that I can live with, a ding on a new AP RO or Patek I couldn’t. They say if you get a brand new Ferrari and it’s perfect the transporter will always fix that, lol. Nothing in life is perfect,Jeff.

[@OkieSilverDude]

The customer isn't always right. You can't let one problem customer own your time. Refund them, fire them as a customer and move on with full focus on not problem customers.

[@miaeduardo1]

Another great video

[@yashara1e]

Ming f*cked up for sure, not acceptable behaviour

[@chronokenny8499]

Yo where you get that skull with the movements in it? lol

[@AFG51412]

Sorry! Google berd vaye skull

[@chronokenny8499]

@@AFG51412 Thanks man!

[@frankmastromauro5630]

Good video as always

[@davidb6635]

I “the customer is always right” idea probably only exists in America and Japan.

[@AFG51412]

Time to move I suppose!

[@steverice7546]

“The customer is always an ASSHOLE” is universal.

[@dr.raymond4337]

I like vintage people. Generally more polite, less litigious and much better mannered.

[@gd1108]

Hi Adam, Did you get my email on looking for GS?

[@mentalplane]

What's the music in the intro?

[@jgc3434]

Dirty laundry on social media generation. Some do it to shame, others to get free offers. I prefer the deal with it one on one approach.

[@1989DJJD]

Sounds like a pain in the a$$ customer. I did hear that the ming hour hand issue on the 17.09 was a bit more serious than being slightly off and that it continued to get more out of sync the longer it ran. I'd say that's an issue that should have been discovered before delivery, and wouldn't fly on a cheap Timex. That being said, I'm not one of those guys that needs everything to line up perfectly but I, like you, am a vintage guy.

[@stuckonthe405]

Customers are almost never right.

[@neilgordon6450]

The customer isn't always right...!!

[@penghuizhou940]

Adam G, Plain white T’s

[@charliedunne8027]

😢 I want a shoutout in your vids...

[@buttguy97]

The ming massena watches have huge misalignment. Please do your homework.