r/Maliciouscompliance Steal My Plane Seats? Enjoy Watching Crying Kids!

[@rSlash]

New Bespoke Post subscribers get 20% off their first box - go to bespokepost.com/rslash20 and enter code RSLASH20 at checkout. Thanks to Bespoke Post for sponsoring!

[@spiranomad]

Love this subscription service. Got that weekender bag and it's in constant use.

[@thatMF08]

Pretty cool

[@ihateonions6911]

Hey rslash can you post some more r/idontworkhere

[@nickjeffery536]

Definitely not going to try the Bespoke Post. The first thing I wanted to do was to go onto their FAQ, to see whether they ship just to the US, or internationally, and it didn't let me do that - took me through a load of screens, then wanted me to do the quiz and enter an email address before I did anything else. No matter how good the company or how high quality their products or services are, if they aren't transparent right from the off, I'm not interested.

[@AnanimatorTheChannel]

Hi Dabney! I hope you've been having an Amazing Friday and continue to have a great week!!

[@herooftime1000]

No no, rSlash. It's not "People giving me money, I need to put a stop to that". It's "Employees being happy? Time to put a stop to that." Some managers are just sociopaths at heart.

[@RawkLobstah88]

It's this bizzare, draconian mentality that happiness = laziness.

[@TJDious]

The answer to the question "do the employees patronize this establishment" says a lot about the business.

[@lastofgiants]

What's funny is, bosses don't even pay servers the money they are spending on their drinks.

[@4bibimimi]

If there is one thing bar and restaurant owners excel at, shooting themselves in the foot. If they're lucky more than clever they get someone underneath them that does all the work. I knew a case like that. The place was wildly popular but as soon as the manager died the owner closed the place after several years. Prior to that he had changed the place from a pub grub night spot to a bistro. That lasted a little over a year. It was a damn shame.

[@4bibimimi]

@@lastofgiants absolutely! Putting his money he paid them right back into the business, but he is so dense he doesn't see that!

[@azisles02]

The last story is why every company that has customer satisfaction surveys shouldn't have them tied to a bonus &/or have the ability to throw out a score if multiple people agree that the call was handled right by the agent. Also, there should've been some form of punishment to the caller, like suspension from calling in for x days or something

[@BronzeDragon133]

This is also where you start looking for another job. Those surveys are always, always, always an excuse to screw people out of a bonus because there will always be a Karen or Kevin who will do that to you. The lesson here is, get out of monitored customer service as fast as you can.

[@TheExtremeIRON]

Most contracts would prevent you from preventing someone from getting support, if a companies equipment or services are not working the helping resolve the issue is typically mandatory. With the company I work at, if a customer has multiple instances of verbal abuse, the account gets permanently put in a queue with agents who have the authorization to hang up on the customer if they aren't being respectful.

[@GamerGrovyle]

There should at least be a chance to override the review in cases like these. They have the recording, several third-tier support people who agree that the score was unfair and done with malicious intent. What more proof is needed to show that the review does not reflect the person in question's actual abilities?

[@teefa85]

I definitely agree with you there. So many jerks feel entitled to treat customer service like crap and aren't shy about leaving negative reviews for when "the peons" don't listen to requests that don't follow proper procedure. One of the stupidest surveys is at the dealership my family gets our cars looked at. Their satisfaction survey has "was the food in the waiting room up to satisfaction." Well, during COVID, there was no food in the waiting room for obvious reasons. That question not being given a good score would still tank their review. I hope too many jerks didn't just put 0 on that question despite the fact that, at that point, corporate shouldn't count it.

[@anapellegrini1764]

@@BronzeDragon133 When you live in mexico city, you're a broke college student, and you speak english, callcenter is the only option that pays a fair wage. But it sucks. They treat you like garbage, and GOD how i hate those surveys. It's so unfair. You have NO idea how awful these companies treat us. Im going to quit next month and start a home made candles bussiness cause I can't deal anymore with their control, abuse and fascism

[@Dragons4Dummies]

Owners: "Tell my stupid employees to stop having any fun and making me money." Also owner: "What happened? Why aren't my employees happy and making me money" *surprised pikachu*

[@adrianrr18]

Last story: It always makes my blood boil to see that petty assholes like that can screw over great employees just because they have such fragility that they feel the need to punish the ppl that show him that he made a fool of himself. That gives waaaay to much power to disgruntled customers just trying to feel better about their miserable little lives.

[@Panda-cute]

I really also don’t feel that a single dinner makes up for losing that much money either

[@dragonriderabens9761]

@@Panda-cute it wasn't the money that was good It was the fact that his boss acknowledge he was screwed over It was meant to show that even if the company didn't care about him, the boss did. Most people don't quit jobs, they quit their bosses A good boss looking out for you at a shitty company>>>>>>>>>>>>>a shitty boss berating you at a good company

[@Panda-cute]

@@dragonriderabens9761 well that’s fair, I just am bothered by the monetary loss. Like money is super important to me, and I hate losing it like that.

[@ryderkreutzer8859]

The owner of the bar is an absolute moron did they not investigate how the numbers were in their favor this is the problem with small egos and napoleonic attitudes they end up shooting themselves in the feet EVERY SINGLE TIME. Let this be a lesson do your due diligence and if your numbers are up sales are growing and no drinks are unaccounted for and your business is rocking it do not piss off your employees they can and they will hurt your pockets

[@ericcartman9594]

That sounds like your problem

[@AlastorsNight]

That last story felt like a "Tales form tech support" rather than "Malicious compliance" since, he didn't maliciously comply to anything. All that happened to the OP was that he got screwed over and then swooned by his boss who in the end didn't resolve a thing but just gave him a nice dinner like, if that were me, I would have gone on that dinner just to tell that guy that was my unofficial notice of resignation since apparently they are fine with screwing people over for 1 bad review and that then official one was coming when I was next in the office.

[@condorboss3339]

If you are in a front-line position, there will always be at least one total jerk in your customer interactions. (We called it the 10/90 rule: '10 percent of your customers will cause 90 percent of your problems.')

[@limiv5272]

I got the impression that the boss wasn't high up enough in the company to change that rule

[@marcusmcfall8167]

If one bad review was enough to tank him out of thousands then he was on the edge to begin with

[@FeralDawn]

@@marcusmcfall8167 Not entirely. When I worked as a simple cashier for Home Depot, we were supposed to encourage customers to complete the survey at the bottom of their receipt. These surveys were scores for us too, and even though I highlighted these every time and gave customers the speech, it didn't make a difference because I had so few people completing them that it affected the way Home Depot viewed my performance. I eventually gave up, because nobody fills those out unless they want to complain.

[@JRKonungrinn]

@@FeralDawn OMGS, I'm so sorry that BS affected your job. I will never understand corporate management that comes up with BS requirements like surveys and "customer interaction initiatives". Like, everyone knows that people just want to get their stuff, finish their tasks, and get home. How do they come up with these requirements that you'd have to be from another planet to think are a good idea?

[@TheOfficialTarynTots]

I loved hearing about the social worker who jumped in the pool in her business clothes! Im so glad there is great social workers out there. 😀

[@4bibimimi]

Both social workers discussed a r e inspirations!

[@frickfrack7075]

Yes! I have never been a foster child , but I have had to deal with many social workers (as a child and as a parent) and I've never had anything good to say about them. At the least, they were tolerable, at the worst they were straight up evil. The exception: My son has autism, and we decided to put him in a program called TEIS (Tennessee Early Intervention System) and the lady that became his case worker was... amazing TO SAY THE LEAST! Truly, there are no words to describe the angel that lady was. She made such a lasting impression on my son. She connected with him immediately, which at the time was extremely rare. He wanted nothing to do with anyone outside of myself, his dad, and his grandmother (who lived with us). He would shy away, become very stiff and scared. (He was 14 months old at the time) It was like a miracle the first day she came by, he opened right up to her. Over the next year, She got him to walk, after we had worked with him for MONTHS!! She got him to talk and use sign language, again something we had been working on but he would just shut down. He never liked to be touched by anyone other than us, but he would climb up in her lap and play with her hair. She loved him, truly. She would stop by on her off days to bring him things she thought he'd like or things she'd thought would help with his issues. She always had a new fun way to help him understand something or make him want to learn. When with everyone else he would shut down, with her he would light up. Aside from that, she really helped us get assistance, SSI, and educational information. She'd go the extra length and speak to people directly to help us, or print off information for us to refer back to. Unfortunately, children "age out" of that program at age 2. We all cried with her leaving. He missed her greatly. She had many other children that she seen on a daily basis, but she said herself that something about my son she just loved and she was deeply saddened to have to move on. I truly believe she could've continued to help him grow. He stopped what speech he had began after she left and it took him a few months to begin trying again. She was the most precious human to ever come into my sons life, outside of family. She did more for him than some of our bio family! And she went so far above and beyond. I could never thank her enough for giving him such a good start, and helping him to open up more to other people. He still has a lot of social anxiety, but she made a lasting impact on his life. 4 years later and I still see so many things that wouldn't had come to be without her influence, love, and effort. It's really sad that out of the maybe 10 or so social workers I've encountered in my lifetime, only one was someone I could speak highly of. She reigns supreme over every other worker I've dealt with by a Longshot.

[@Psychic_nura]

I wished my social worker was like this! Mine was a proper bitch tho. Never in the 7 years where she had the case of me and my brother did I ever even see her smile lol made me and my bro so uncomfortable

[@TheJulietxo]

Me too! I wish I had someone who cared like her

[@williamthompson1109]

I was a foster child for reasons outside my moms control, but we did have two AMAZING workers that actually helped my mom get us back

[@LocalMaple]

Last story: Ask the Boss, in front of third tier support: “May I have it in writing that instead of helping customers in customer support, you want me to transfer people directly to third tier support?” Warn the boss of doing less work, and increasing the workload of another group in their presence. That policy on reviews would be more likely to be reviewed itself.

[@RiveroftheWither]

I swear, half the bs you hear on this subreddit boils down to classism. The owners, managers or customers viewing the employees as lesser and therefore not deserving of things like first class train tickets or to spend time at the bar after their shift with the other customers even if it's more economic/cost effective to do so, purely for pride and superiority

[@AlexRising_]

As an IT technician, the last story sent mine into a fit of laughter because I’ve been that technician getting ripped a new asshole because someone thought they could do my job better than I could, and I’ve gotten customer service complaints despite doing my job correctly because they were embarrassed and instead of taking the L and just admitting they were wrong, they decided to try and damage my career for not blindly following their demands. Also, if we solve the problem at our level after you’ve demanded escalation several times, we _have_ to ask you if you still want the call escalated. Cursing us out for asking solves nothing and now all of China knows you’re a dick because we’re making a note in your account about how you chose to be a clown for free. Actually, yelling at us in general solves nothing. The technician on the other side of the phone is a whole ass human being, and it’s very rare that we do something to deserve the abuse we receive. Fuckin stop it.

[@Esiaa]

That note comment is so true! After a conversation like this one EVERYONE will know just how much of an a-hole a customer is and that will definitely not help him. We may even, just out of spite, put you on a veeeeeeery long hold and go get a coffee or something. We wouldn't hurry.

[@chikaknight5610]

Those social worker stories were so wholesome 😭 you normally hear about social workers just showing up, leaving, then the conditions for the kids going back to the squalor barely hidden for the visit. Bless these folks!

[@bradleybarnett1469]

I'm not gonna lie, the social worker one had me pausing, as some part of me was like, "You can't wear a swim suit...? Then don't wear anything!" Then I was like, "NO, WAIT, THE KIDS!" as my brother laughed at me hysterically

[@silverflight01]

Story 5: I feel bad for Tech Support that has to deal with this sort of abuse. Like, have patience, you'll get your problem fixed, even if you're going to sit through a bunch of suggestions that don't work.

[@ArtifactSkyline]

I am not defending the butthat customer but I can partially understand where he is coming from. OP did a great break down about how that masters in CS does not mean that he knows everything. It has been my experience that this isn't always realized amongst people in the IT space. We have a cyber expert at our company who believes he knows everything about all aspects of our jobs. It isn't true though.

[@ErdriedDeirdre]

That last story is what happens when the customer is always right is taken too far. If the customer's review outweighs the actual truth your business is being run wrong.

[@Kevin-er5hm]

Years ago I was flying with my wife and 2 young daughters. I had reserved specific seats so our daughters were seated with at least my wife. When we got our boarding passes, the same thing happened. The airline has switched our seats to be spread out all over the plane. I went up to the gate agent and they gave me the same attitude "sorry, there is nothing we can do". So I responded "so, you are going to make my MINOR daughters sit with complete strangers when I had reserved specific seats?" She quickly arranged to have 3 seats together in the same row. I still had to sit elsewhere but at least my daughters were with mom.

[@4bibimimi]

The mother in this story handled it like a freaking champ. I would love to have watched her try to foist snacks and devices on some of the business Travelers out there. She pierced his bubble right away. He probably moved like she dumped something hot on him.

[@rubenweber6742]

@@4bibimimi but is that fair to the person? I get that it would be the nice thing to do, but we don’t know why he didn’t want to move. He certainly did nothing wrong and was forced to give up a seat he paid for, and that’s not fair either

[@snake5solid]

@@rubenweber6742 Right? If I reserved a specific seat I'd be pissed if someone wanted me to move unless it was something really important. Then OP started that whole charade and I don't see why she should be commended for it. I would also like to know why were they spread out in the first place. Was this a system bug or something?

[@accentus1827]

@@4bibimimi The other guy did nothing wrong and this mother just came across like a typical Karen. You don't have to be a dick to innocent people.

[@oliviabean8264]

Not wanting your kids to be unnacompanied around an adult that could be on some watchlist for all you know is not a charade. And it sounds like it was a mess up on the airlines part not hers from the way it was worded.

[@gudbrandr]

I've worked at a call center doing tech support for over 7 years and I can tell you, most of these negative survey scores comes from these so called "highly educated" people who demands 2nd-3rd tier support when their problem could have been solved by a simple input change on their TV or turning the airplane mode of their phone off.

[@demondogmom7221]

Doctors are the worst!

[@Cypresssina]

I do dispatch customer service for appliance repair, I feel the same way about engineers. They demand to speak to a male or a tech and REFUSE to even tell me their issue as they have diagnosed it and I need to get a man to do it so they can order the parts. 🙄

[@drunkweebmarine9492]

I did customer service for AT&T. I hated it. Too many would call in on their phone and wanted me to trouble shoot it. Or very rude. The nice ones I gave a 75$ credit and changed their bill by 250 or took off mobile downloads. They were pleased with that.

[@lr2582]

seeing all these doctor notes stories makes me realize just how lucky i am, where i work i simple have to tell my coworkers (not even my boss) that i have a runny nose and i can stay at home, on the other hand, since i am treated so well, unless i am actually bedridden i am more than happy to do my work remotely even when i am sick... if you're reading this and you're someone's boss THIS is how you should treat your employees give them trust and kindness and they will return with loyalty and hardwork

[@GoddessOfThree]

Yes! If I am feeling even remotely sick, my manager's first response is to go take care of myself. But even knowing I can stay or go home sick at any time, I feel motivated to stick it out unless I'm completely sure I've actually come down with something (fever, constant coughing/sneezing, puking, in pain, whatever). Of course, things have changed since COVID, we're all way more cautious and call out on much less, to be safe. But the point is, when I know I'm respected and allowed to take the time I need to take care of myself whenever I need it, I feel inclined to respect my boss, coworkers, and workplace in return and have no urge to abuse that privilege whatsoever.

[@animeotaku307]

Same here! I’ve just let my manager know “not feeling well can’t come in” and he says “okay hope you feel better soon.”

[@lr2582]

@@animeotaku307 i''m assuming your manager is an assassin too? i wouldn't skip work even if i was dying if i were you

[@animeotaku307]

@@lr2582 Nah, I work in a library. Username is from a Repo song

[@maieen2665]

*First OP:* The owner's presence was known, alright. He was known for causing a revenue dip just to push his weight around. Doofus! *Second OP:* Another boss whose power trip got blown up in his face. I'm noticing a theme 😛 *Third OP:* I imagined OP shouting, "Cannonball!" as she jumped into the pool in her business attire, lol *Fourth OP:* OP is _very_ lucky that guy didn't call her bluff. Or worse, volunteered to help out OP. *Fifth OP:* I don't want to sound like a choosing beggar, but I think a better ending would be if OP's boss matched OP's bonus that he could've earned. The higher-ups should also change the policy regarding BH customers. I don't think giving the company a poor score on Glassdoor would be helpful, IMO.

[@wumwum42]

For context: A data scientist talking down to a software engineer is like a dentist second-guessing an cardiologist.

[@alexlibby5087]

Wanted to add to the doctor’s note story; and how BAD it is in the restaurant industry in the USA 😫 Most servers & bartenders dont qualify for health insurance through the business - if they do its awful - and have to pay to see a doctor for a note. Most restaurants require a DR. Note if your going to call off; problem is your already missing that days shift, paying for a doctor, and you dont get paid vacation so the malicious compliance would be harmful in this scenario. Servers and bartenders end up going in while sick, and have to hope their manager deems them “sick enough” to be sent home

[@dcg590]

So true. Paid very little and worked so hard. Never any benefits no Mayer how hard or how many hours you work. No matter how sick you are you have to cover your shift. It’s hard

[@blue_lancer_es]

I wish those 2 social workers are doing great. I would hug them. I was a foster kid and never had a soc worker like that. Where ever they are much love.

[@ryanzanow8221]

Yeah, that lady, the foster mom, is a complete idiot, and a drain on society! She should NEVER be allowed to be a foster parent!! Instead of fighting her OWN fights, she uses children to fight them for her! Pathetic! As a child of a GREAT social worker, my response is informed…prove me wrong!

[@ernestlemmingway1124]

*Last Story:* I've had identical experiences with idiots who think their degrees mean anything in completely unrelated fields. And just like the CS guy, they do not take it well when their ignorance is spotlighted. Especially when I _was_ third-tier support and I just repeated the same advice those below me gave them. So glad I quit IT.

[@Nekulturny]

15:11 Customers like that should be "fired". Businesses are better off in the long run if they back up their employees and don't force them to endure toxic people like that who can't behave themselves and admit when they're wrong. And society benefits as a whole when businesses stop encouraging these toxic people by rewarding their bad behavior.

[@gilded_lady]

Flight OP - got chewed out in the comments and rightfully so. That guy didn't do anything wrong and strong-armed him into moving because the airline fucked up. She could have kept asking around instead.

[@VergilTheLegendaryDarkSlayer]

Exactly And if he called her bluff saying "I'm not watching or entertaining your kids", she would've had to deal with bored, grumpy and hungry kids when the plane landed

[@THEDubbleHelixx]

Right? Whole story I was thinking, "Isn't she the bad guy here?"

[@shane3429]

The guy who ended up giving up his seat actually made a post from his own side on Am I the asshole. Mostly got an NTA

[@Eppon6]

I feel like the mom shouldn't have let the airline workers walk over her on several steps but instead reminded them that these were minors they had set away from their caretaker who specifically booked to keep them close for safety. The OP should not have taken it out on innocent people who had nothing to do with the airline's mishandling of the situation. But that's the kind of solution only hindsight and clear thinking provides.

[@marjoriejohnston4905]

And hold up boarding? No. It's not like she was trying to get free upgrades

[@ketrava0425]

So on the last story where the guy lost his quarterly bonus that's great that the guy took him out to dinner but how about you get corporate policy changed so it doesn't screw people. Good Lord this is why we have so many problems at least in my countries because our workforce is so beaten down and used to taking Begged for table scraps That a fancy dinner at a nice restaurant is a good enough I'm sorry for losing your couple grand quarterly bonus over one BLATANTLY AND CONFIRMED BLATANTLY FALSIFIED REPORT.

[@jinxgirl5]

I definitely think for that last story that the system needs to change. If getting a super low review can tank actual bonuses, then you shouldn't be allowed to have one apply unless there is verifiable reason for it. As it stands now, it's a terrible system open to abuse because you can be doing everything right and one butthole can screw up your bonuses.

[@dracoflame3921]

Similar plane seating issue happen to my dad when me and my sister were little. My dad argued but the Stewarts wouldnt budge. So he sat down and tried to sleep. They got worried and asked him arnt you going to watch them. He simply said. "You sat them you watch them" and started going back to sleep. Next thing you know the found some people willing to swap seats

[@oliviabean8264]

Yep, cause they know all it takes is ONE screw up where a kid is truamatized by a predator or injured due to neglect for them to suffer a hefty lawsuit and permanent damage to the airlines reputation. I get it when it's the parents trying to cheap out but when they just mix things up like that theres no damn escuse.

[@djwolfenstein]

Owner: *Sees people spending money in their business* But that's illegal!

[@karengomes393]

THe "Arline can't change seats" one rubbed me the wrong way. The airline screwed up. But the guy sitting in HIS seat doesn't have to give it up. And the person then literally acting like an Entitled Parent, bullies him into changing and is proud of their behaviour? Literally waiting for the guy to write an "EntitledParent" Reddit post about this person who thrust their kids on him because the airline screwed up.

[@TheLeodrake]

ikr dude shoulda been like give me 500$/hr for your emergency babysitter otherwise figure it out

[@mariposa9506]

So since the airline wouldn't change it, and he wouldn't change seats, please describe what she should have done that she didn't already do in the story to solve this?

[@Lilith-Rose]

More like "let me steal your plane seats or I'll make you look after my kids" Sure the woman was in a bad situation but it wasn't the fault of the guy who's seat she was trying to take and he had every right not to want to move. I'm not blaming op but the other passenger did absolutely nothing wrong and could have posted something like "entitled Karen forced me to switch seats with her and tried to make me look after her kids" and everyone would be saying how much she sucked for that, it's all about perspective

[@Busefalis]

Thank you for this. I was kinda surprised when he read this like a good thing.

[@Lilith-Rose]

@@Busefalis the entire video title is completely backwards and misleading which is just something that feels scummy to me, I like rslash and mistakes happen but when things are deliberately misleading it leaves a bad taste in my mouth. If its an honest mistake though no harm done

[@slimecorn]

The airline is actually at fault here. Why tf do they just randomly switch seats when people specifically book them together? Especially with minors involved.

[@Lilith-Rose]

@@slimecorn they didn't change her seating arrangements she booked seats together with one company and assumed that meant they would get seats together on the connecting flight which was supplied by a different company. With budget airlines that isn't always going to happen because of differing policies and some airlines charging additional fees to select your seats etc. She was warned it might not be possible but chose to take the chance anyway. Check before you fly, don't assume anything

[@slimecorn]

@@Lilith-Rose ah makes sense. I've never had to have a connecting flight before so TIL

[@darko-man8549]

Yeah, the last story is weird. I genuinely think the boss is well-meaning and not using a “get-out-of-jail-for/lower-cost card” but this should highlight to him that this is clearly a problem with the system. Like, if my bonus was dropped due to a fuck up review by some bozo, I would immediately stop caring about my performance for the rest of the quarter.

[@RudesMom]

Best three doctor's notes I've ever gotten: Jill is to be excused from Phys Ed for the entire year due to asthma (which I did and do have). The original intent was to get to be excused from running laps for make up work after being out for other medical reasons. Now mind you, those laps couldn't be done during class, they had to be done before and after school (I lived in another town) or take time off from academic classes to run them (like sure, my English teacher would have been down with that). I also wasn't in any condition to run them at that point due to the medical issue in question. Thanks to unreasonable Phys Ed teachers and an AH school nurse, I never had to take Phys Ed again.

[@BronzeDragon133]

The best one my doctor ever wrote was along the lines of, "I can't believe your company makes somebody with a 102 degree fever come in to see the doctor to get a sick note for a day off. He's sick enough that I'm recommending two weeks off so he doesn't get pneumonia so it's actually good he came in. Please send any required short-term disability or other forms to me and I'll sign them." My HR department nearly had a stroke.

[@RudesMom]

@@BronzeDragon133 Got to love it when doctors get fed up with picayune little dictators.

[@mariposa9506]

My asthma didn't get diagnosed till I was 16. Through my whole childhood I got yelled at in gym class for stopping running when I struggled to breathe, but they never informed my mom or took a second to think it over, just assumed I was being a brat, even though I had no history of misbehavior.

[@RudesMom]

@@mariposa9506 Honestly, from my perspective, as a group, PE teachers were the worst. Sure I had the bad social studies teacher (6th grade), the not so good science teacher (9th grade), and a few lousy professors, but I'm hard pressed to remember a single PE teacher that wasn't an ass. I have a large scar on my leg because they ignored my doctor's note about my stitches that needed to heal so I couldn't work out. I ended up on crutches despite the teacher saying I wasn't hurt (yeah, and once my shoe came off you couldn't but it back on again). The last two clowns (along with Nurse Rachet) were when my mother finally had enough and got my out of PE forever.

[@MoD366]

I've worked customer service for many years and the survey is one of the most important KPIs used as it shows which parts the employee still needs training on. Of course, everyone should know that butthole customers will just give you bad scores regardless of how well you did your job. On the other hand I've seen many colleagues able to sweet-talk customers into giving them good survey scores when in reality the colleague didn't know his butt from his elbow. Everyone knows that that is possible, we even got trainings on how to make the customer feel satisfied so they give good survey scores (those never mattered to me, I'm not someone to sweet-talk others to get my way). Now, we didn't get any individual bonusses for our survey scores, but really a single bad survey should never be able to tank your KPIs that much. That is usually is only the case if you don't get enough surveys answered from your customers. Just remind those that were thankful for your help to please fill out the survey and you usually generate a good number of positive survey scores to balance out the bad one.

[@sabrinaheizenrader5635]

Customer support people are always given such a hard time so I always give good scores. Except for the one time I gave all zeroes. I was on hold for two hours and no one took my call, then while on the phone, it asked me to rank my satisfaction for help I never received before hanging up on me. I didn’t even get to talk to someone so I figured they couldn’t pin the bad score on anyone.

[@kelsmister]

Hate kpi reports. I work retail. They use it to gauge us when I’ve pointed out it’s skewed for weekend workers versus weekdays

[@MoD366]

​@@kelsmister I had such talks repeatedly with my manager. Some shifts naturally yield better KPI results than others, so does different positions. I was doing mainly 2nd level stuff and only helping out 1st level when needed, but I had the same KPI goals as people only working 1st level, which is absolutely riddiculous. 1st level can just say "Hey, from this point this is too much for me, I'll hand over to 2nd level", but I never had such a chance.

[@sourisvoleur4854]

@@MoD366 So in short you're saying they're virtually worthless if the bad cancels out the good.

[@MoD366]

@@sourisvoleur4854 with "they" do you mean the customer service agent or the KPIs? It's a bit ambiguous. I definitely wouldn't say that about the agent, I might be inclined to think that about the KPIs, but I'd need to know the KPIs first before I could give a verdict on that. What customer service agents need to remember is that a customer who for whatever reason was not happy, they're much more likely to leave a bad survey score, as for them, this whole thing isn't finished yet. A happy customer knows that everything is over and done now, so they don't have to think about it anymore, thus they're also not thinking about the survey for their call. the agent needs to remind them to please fill out the survey, as only then there is a chance to properly reflect in the survey score how "good" an agent really is.

[@r4gewolf867]

For all the drinking at the bar ones, if people are drinking on the clock, that's a health code violation and just a big no anyway, but if they are being assholes about people being off work and drinking, then they get what they deserve

[@kurtwagner4663]

Loosing your bonus over customer surveys is sadly a widespread practice especially in service centers. I have to deal with it too. Luckily it's very unlikely that one bad score will ruin my bonus for the month, but still it can be a real pain sometimes

[@jezusmylord]

they can rig it if they dont like you

[@sourisvoleur4854]

@@jezusmylord They rig it just to avoid paying more money. They hate to give bonuses and will do whatever they can to prevent it.

[@annika5893]

The airplane story possibly puts an interesting spin on some of the r/ stories where people ask to switch seats to sit next to each other. The "I want your first class seat, you can go to my economy seat" stories are excluded.

[@jimmyrossmeissl6644]

Man: not changing seats OP: “Release the gremlins”

[@ryanzanow8221]

Yeah, that lady, the foster mom, is a complete idiot, and a drain on society! She should NEVER be allowed to be a foster parent!! Instead of fighting her OWN fights, she uses children to fight them for her! Pathetic!

[@Panda-cute]

To be fair, the plane guy isn’t volunteering for anything. I would have just refused to take the stuff and then ignored the kids. But I would have also moved as long as it wasn’t to a middle seat, as I don’t like kids anyway. It does seem a bit entitled that she expects people to move for her instead of paying for seats together though.

[@jezusmylord]

i mean here the man not wanting to switch is the asshole but in other videos its the other way arround just depends who tells the story i guess,

[@GeorgiaDLee]

The airline messed up her second flight, i don't think she intended to buy separate seats and i don't think it's entitled

[@mariposa9506]

She did pay for seats together.

[@Nikkimommyof4]

IN that first story, this is exactly what you get when you view your employees as 'the help' instead of real people with feelings and desires just like the rest fo the world. This owner got exactly what they deserved for their craziness. There shouldn't be a distinction between the employees and the other costumers if they are all paying for the same service or products. A decent business owner would see that as the bonus it actually is and shut the hell up. They were basically getting their money back when their employees chose to spend their money at the same establishment where they were employed. Also, when people see this going on they see it as a mark of approval and builds tons of good PR in the community. This equates to more money in the owner's pockets.

[@itsmilan4069]

Last story: that corporate policy sucks but man that boss rocks

[@Panda-cute]

Would’ve been better to cut op a check for the lost bonus instead of one little meal though. Like yeah it’s nice of him but on a grand scale I’d still be pissed

[@janputz4157]

It's such bullshit that obviously false satisfaction report can cost you your bonus like that. The caller had a problem and an attitude and OP did their job right and even had higher tier supporters vouch for that and still RuLeS aRe rUlEs is so unfair. It's not the customers service's fault someone shat in their callers cereal in the morning.

[@jpbaley2016]

I was an investigator for a federal regulatory agency, which regulated foods. As a specialist in thermal processing, I was sent to inspect foreign firms, which exported thermally processed product to us. To ensure products are commercially sterile, studies must be done on both the products and the retort system. These studies are done by processing authorities, specialists in the operations of retorts and how food is processed. At one firm, the owner kept crowing that he was a Food Scientist (not even close to the same as a processing authority) and that he conducted the appropriate studies. Since product wasn’t being processed that day, I asked him to run a process on the empty retort so I could evaluate it. He couldn’t even get the system to operate until I walked him through certain steps in the processor. In my report, I reported that the owner conducted the processing studies but was unable to operate retort. That observation plus some shady data the owner provided, put the firm on import alert and his products weren’t allowed into the country. I can’t stand it when people claim they are capable of doing one thing, just because they can do something in a distantly related field, especially when a failure can lead to a very dangerous product.

[@jstnrgrs]

A company that counts a survey *and won't pay a bonus) from an AH customer even after listening to the call because "the rules are the rules" is not a company that you should keep working for.

[@Panda-cute]

Yeah one little dinner doesn’t really make up for thousands of dollars lost. I’d accept the dinner and quit once he paid, letting him know I’d return if they would make things right

[@OynxWolf11]

I do believe the phrase "Never kill the Golden Goose" fits perfectly with that first story. Seriously, Op is the reason that the Bar is making a butt load of money on specific nights. and what does the Owner do? "You've got to stop drinking with your friends in MY Bar". Eh, mate. THEY'RE the reasons you HAVE a Bar in the first place. But oh well, the damage is done and some other Bar is getting more money than the one Op is working at.

[@kxnss]

The last one is kinda bitter sweet. I hate how the review was completely malicious(?), everyone even listened to the audio of the call and knew OP was in the right and didn't do anything wrong, but even then the review stuck. They really need to change the rules or that company will crumble

[@AizakkuAnalysis]

lol, with that second story. If the dude had just dropped her stuff on the floor and continued to sit. She really couldn't have done anything.

[@Panda-cute]

Literally yeah just refuse to take the stuff and ignore her kids. I just found it a little entitled that she expected others to move instead of paying extra for guaranteed seats together. I mean, I would move if I didn’t mind the seat I had to move to probably bc I wouldn’t want to sit next to a young kid for a flight anyway, but the guy didn’t really do anything wrong here

[@mariposa9506]

@@Panda-cute she literally paid for guaranteed seats together. The airline refused to honor what she booked and paid for.

[@Panda-cute]

@@mariposa9506 when does it say that? She said the tickets were with a different airline than she booked with or something weird like that, I never heard it say she paid for seats together.

[@Toongeek45]

Any food service establishment that forces their employees to come in sick should be shut down!

[@Bofore13]

I've seen computer scientists panic because their task bar is gone.

[@Esiaa]

Send them my way! My taskbar always disappears when I'm not using it and I'd love to see their reaction xD

[@carmenbarrera80]

OP on the airplane sounded entitled to be honest. It's not the passengers fault and she make him feel uncomfortable just for the airline mistake or issues. She should have double check if both airlines are aware of her request.

[@Panda-cute]

Exactly! Poor guy didn’t do anything wrong.

[@darkdemondevil]

3rd tier support guy: The big boss doesn't care about you. He just wanted you to feel good and not blast him for a stupid policy he could overturn. They have the recording. They know it was unfair. Big boss thinks dinner is a replacement for a couple thousand? Big boss is big cheap.

[@guitarbass22]

He’s probably middle management, in all honesty. OP needs to bring this up the chain of command.

[@TsukasaFanTc]

From what I understood, I don't think the big boss was the right boss to be able to change anything. Assuming the company is big enough, it would have been over his head into CEO territory for that policy, and most CEOs are very out of touch and don't care about their underlings. The Boss in the story was big enough that he could have charged it to the corporate expense account without raising an eyebrow, but the fact that he paid out of pocket shows that this was a personal gift, and bosses like that are hard to find in the big corporate world. Personally, I would have charged the company to get back at them, but personally paying for both OP and their SO is actually a very nice gesture. He was trying to say Two wrongs don't make a right

[@damionlee7658]

Last story, I've had to do the listening back and verifying a first level call handler's responses following a bad review; it's unpleasant for everybody involved. If a call handler honestly deserves a bad rating, go right ahead, but don't do it just because you're having a bad day. Little tip for people that want to expedite that first part of a tech support call, IF (and only if) you have already gone through the likely troubleshooting for first level calls. Greet your call handler warmly, and ask how their day is going. For the most part, your call handler is going to be on a timer, so don't be upset by a very brief response. When they ask you what seems to be the problem, give them a clear and succinct explanation. Do not read out any error messages or codes just yet, and don't go into detail about what was happening that may have caused the issue. Tell them you have the error codes/messages available when they need them, that you are ready to proceed with troubleshooting... And then ask if you can give them a brief run down of the trouble shooting steps you have already taken, to save time replicating them. For example: "My computer is connected to my router wirelessly, but is not able to access the Internet, neither can my phone. I am by the router with both my computer and phone ready. I have already done some basic troubleshooting, would it be okay to briefly explain what I have already done so we don't have to repeat those steps?" Now, and this is key.... If the call handler agrees, then go ahead - be succinct but with enough relevant detail that they can be sure you have actually completed the right process. If, however, they say something like "I need to ask you some questions first", or anything that means "No, please don't do this to me", please stop and let them lead the call it will get you where you want faster than if you fight them! I have worked for companies that had scripts for their first line, and companies that didn't. If they have a script, the company may be strict about monitoring, or using mystery customer calls to ensure they are in use. Arguing only creates more stress for everybody, and the wasted time can put that call handler's job art risk, depending on where in the world they are, and what company they work for (not necessarily the company your service is provided by).

[@strawberrysangria1474]

I can understand new rules if there's a problem, but new rules for an ego boost never end well. Keeping employees happy is just as important as the customers, and when you don't, well, you get mediocre service or go bankrupt.

[@BeanManolo]

Last story: I'll never understand those idiots who think because they know something computer-related they know EVERYTHING about all computer aspects. I'm a programmer and currently doing a Computer Science college course, but when there's something wrong with my computer that I can't solve myself nor find a easy solution on Google, I leave it to the trustworthy computer tech that has a store near my house; Also yeah the company is idiotic. They kept a obviously malicious bad review, used that as a excuse to take away OP's bonus, and made his boss have to fix it by himself. Because no matter how nice OP's boss is, seems the company's higher-ups are a bunch of douches, and that client is one aswell; The proper thing to do would be toss away that stupid review, give OP their deserved bonus, and put Idiot Client in a 'do not attend' blacklist. So yeah, I agree with rSlash, the company deserves a less than unsavory review on Glassdoor.

[@historychic]

An incident similar to that airline story happened to my family, too! Despite my mother making it very clear that I was only 18 months old, they had separated my parents, 11-year-old sister and I to where the four of us were quite widely split apart. The airline refused to alter the seats, and the flight attendants said there was nothing they could do. When my mother tried to change seats with the man seated next to my assigned seat, he rudely refused. So, Mom buckled me in, wished him luck, and walked off to her seat. He immediately shouted for a flight attendant and insisted upon changing seats. Problem solved!

[@dcg590]

Not the guys fault. Why is he considered rude for not bending to your mothers will? So entitled.

[@anarchyvixyn]

Last post: As someone who has worked with KPIs for decades - people don't understand the value put on those stupid surveys. I've been written up before because I was rated all 8s. The comment the lady left "She was wonderful. I loved working with her. But no one is perfect so I'd never give 9s". Some places I've worked fire you if you get 3 scores below 5s in 90 days. I beg people, if you aren't going to give 9s all the way, don't even do them. It doesn't matter if you say that its because company issues or policy changes - it is all counted against the agent. And getting a score like 7-8 isn't "This was good." kind of manager meeting its more of a "If you got an 8 you could have gotten a 9, so what did you do wrong that made them give you an 8?" To put it plain and simple 0-8 is looked at the same - you failed. I hate surveys.

[@zombiechicken7114]

I hate them too. I uses to explain that people never give max marks unless it was a really extraordinary event. Especially British folk as we are pretty cynical and reserved. But they never listened. Surveys are pointless. And people have to beg customers to give max marks and its wrong.

[@Esiaa]

The last story kinda reminds me of my previous job. I was also in customer support and I was great at it. We had between 15-20 different departments and I could answer every question from most of them (except maybe one or two). I was promised a promotion but every time I got slightly worse score than 5* (mainly because of butthurt customers, like in this story), that promotion was delayed to the point that they were looking for every little insignificant detail just to not give me that promotion. Also, I know 'rules are rules' but shouldn't a boss be able to overrule bad idiotic surveys? I think he was secretly glad that he didn't need to give away a few thousand dollars to OP.

[@silverflight01]

Story 2 + Comment: That's what happens when you annoy the doctor. I bet the bosses regretted it after having to cover several days of shifts

[@Fushio_Didi]

Where I live, a doctor's note can only be asked for if you've been sick for more than 14 days and then your workplace has to pay for it. It's also illegal for the boss to ask what sickness you have, when you call in sick. So I feel blessed that we have this, mostly due to Unions.

[@MitchBurns]

I can kind of understand the last one. I’ve called tech support a number of times and there have been times I talk to low level technicians who can’t fix my problem, then get transferred, and they can’t fix it, then have to call back and talk to another low level technician. It’s a very frustrating process!

[@kentario1610]

The social worker: no, I WILL make these kids happy! good on her, I'm glad there's people like her out there

[@Ghost-ur7kq]

Story 4: My doctor told me that my employer can request my medical documents since they are the ones who are paying for the insurance. They said it would take them along time since they would have to request it from the insurance company and then the insurance company would ask the doctor for it. Story 8: The OP is should have posted the story on AITA and they would definitely be the A, why should someone who paid for that seat give it to you just because you failed to plan properly.

[@christafranken9170]

I'm not American, but I do think HIPAA should protect you from your boss wanting your medical information, regardless of who pays the insurance

[@GoldenSunAlex]

Agreed. Rslash has done plenty of stories when an entitled parent demands they give up their seat. If the man posted this to entitled parents Rslash would be using his Karen voice imo.

[@BenMaguireLONEWOLF9989]

"So I booked 3 seats next to one another" - Seems pretty cut and dry to me that the Airline screwed OP.

[@BeanManolo]

They didn't failed to plan properly, it was the flight company that dropped the ball hard. Neither OP nor the other passenger are the ones wrong, the ones wrong are the flight company who made that mess while organizing the seats, and them kept escalating OP to them simply say "Oh, there's nothing we can do, you need to deal with the other passenger"; OP had the seats arranged so they would be with their children, it was the second flight company who mixed the seats up on the connection flight.

[@Ghost-ur7kq]

@@christafranken9170 I would assume so, my therapist said that is why she opened up her own practice and refuses to take insurance. The place I currently see her at, if the insurance company asks they can see our records which in turn our bosses.

[@VirtuesOfSin]

5:17 - Minor correction; the Managers see workers drinking and enjoying themselves "on hours" (break or not regardless), and think "Hm... Workers aren't suppose to have fun at work!" not understanding that the workers having fun are drawing in customers. People be dumb... Especially people who are in power...

[@DarkEinherjar]

The first and second stories are the kind of MC I love: bosses trying to backtrack on what they did, only to realize they can never regain what they lost.

[@corrupt1user]

The "no seat changing" is in part because the airlines realized they could squeeze a few extra dimes out of people by allowing them to choose which seats they got, so if someone paid $20 more for a window seat they aren't going to want to give it up. Where it's really a problem IMHO are the emergency exit seats. In an emergency, I want the strongest, healthiest person in that row, not some rich old fart who wanted the extra legroom...

[@mariposa9506]

Yeah, except they actually changed her seats from the ones she paid for to separate ones.

[@davido.1233]

When Karens try to walk in without a mask, "You're violating my Hippa Rights!" Me, after listening to R/Slash, "No, that's what employers do in the US to find out if their employees are sick or not!"

[@sarahbauer5593]

When I was a Social Worker for a County Welfare Office un the United States, I had to have a historectomy. The Agency Director contacted my doctor to find out of it was really necessary. My doctor sent the director color photos of the operación with labelled ítems that had to be removed and detailed explanations of why. The director never questioned and of my doctors' notes again.

[@tonyhaynes9080]

That last story reminds me of an incident from when I was in the military. I was a mere sergeant and got this phone call one day. 'Morning sergeant, this is Squadron Leader Smiff (not real name) I need to talk with the captain of the tanker.(I was on a VC10 air to air tanker squadron)' Me, 'Sorry sir, they are strapped in and turning and burning, can I help' Him, 'no. I need to speak with the captain now' Me again. 'Sir, they are strapped in and turning and burning' Him, 'Sergeant I need to speak with him now. Now go and get him!' So I bimble out to the aircraft and finally convince the captain that this squadron leader had to talk to him as I am incapable of helping him. The captain looked at me with incredulity over his face. I preempted his question. 'Yes, I have explained several times but he refuses to listen to me or let me help' One very annoyed pilot unstraps himself and stomps back into the ops room. Picks up the phone and introduces himself. Answers the question, and before hanging up says to him, 'You have just delayed my flight by having to come in and answer your question. We were strapped in, turning and burning, and I was about to request taxi clearance My sergeant is here to avoid these delays and he could have answered you immediately. Next time you phone this squadron and a sergeant says can he help, you listen to him. Is that clear, sir?' As he slammed the phone down I looked at him and said, 'Thank you' It was the first time that someone was willing to back me on that squadron, and I was well chuffed.

[@RedT...TheOriginal.NotANumber]

We in EMS are taught a very important lesson (among a million others, of course): If someone comes up to a scene saying, "I'm a doctor", ask them what field their degree is in! For all we know, they have a doctorate in business analysis. Instructions to "hold C-spine" probably mean something completely different to them. (Posted in solidarity with the computer programmer.)

[@SonfoLiberty44]

The bar/restaurant I worked at years ago absolutely encouraged employees to drink after shifts. One manager would even offer bar tabs for babysitting her kids...lol

[@sirhc1528]

For the last Story I have to disagree with Rslash. The company he is working for seems to be a really good working place. You dont just leave a place like that for one stupid policy. He should try to change that policy with the help of his manager and the workers in tier 3 support.

[@maieen2665]

Yeah, I thought leaving a negative review was an extreme measure.

[@guitarbass22]

@@maieen2665 It’s not an extreme measure. Quite the opposite: it’s not enough.

[@samanthaferris4976]

The IT one gave me a chuckle. I used to work in IT consulting, accounting systems installations, and every other department thought we were capable of “fixing their computers.” We are always like “no, but I can code your year end reports” 😂

[@madelinehayley5791]

Omg. When I worked retail, if we called out sick we were expected to provide a doctors note (when we didn’t even have insurance?) so I would go to a clinic where my friends mom worked and she would print me out a note saying I saw the doctor and I was in fact sick. I was able to take a few personal days off as well due to this lol

[@wendybirmingham54]

Currently in the hospital after giving birth to my first baby via c-section. I've been binge watching your vids have bee keeping me up during the day_night. I love your videos!

[@lyricsmind]

🎉👶

[@gerardovazquez7997]

Congratulations on your baby! I hope you have a speedy recovery.

[@Panda-cute]

Aww congratulations 🎊🎈🎉🍾!!!

[@OZARKMOON1960]

I get having surveys on calls, but there has to be a system by which highest and lowest get thrown out or a review committee decides that customer was not being honest/truthful about service provided. I've had many a verbal showdown with 'i'm in IT, i have degree in CS' customers while slowly walking them through steps to get signed into website. Many will not listen, protest 'this should not work' and the gem 'do YOU have a degree in this crap?'. Nope, but my success rate at getting people into the friggin' system is 95% - so take it or I'll leave to you to your 'expertise' and talk to you in a week when you still cannot get in...

[@alexandramebius9310]

I had to go to the Dr for a note while I was pregnant. The note? It was to make sure work allowed me to be able to drink water when I was thirsty, not just on my 2 breaks through my entire shift.

[@Mike-qp8bv]

The one place I worked gave us one week of sick pay per year as long as we had notes. No note, no pay. I just looked at it as another week of vacation. My doctor had no issues giving me a note for a week off. I very rarely took any legitimate sick time. But I was always so "sick" that I needed an entire week off. Normally the week that fishing season opened. How odd.

[@davidponseigo8811]

I really love the foster kids story. It's just nice to hear a positive story.

[@victoriaricks1905]

Always look forward to watching your new episodes on my lunch. I work in retail so your episodes make my day brighter. 😁

[@sourisvoleur4854]

The story-in-the-comments about drinking at the restaurant: How is that a "boycott" if they were told they couldn't?

[@kyotokitsune]

That last story reminds me of my time in tech support. I heard so often "I've been an admin for 20 years". My last customer at the last ISP I worked for was a piece of work. I wasn't tech support anymore but had been in support for years at this point. I was a liaison between tier 2 & 3 and the customer. The issue was that the customer's network would go down once a month and a reboot fixed it. The customer was cool, their 3rd party IT who resold our services on the other hand was incompetent. After several months of trying to get the customer to isolate the lan so we can prove the issue was his network, we finally gave up and I had to tell them we were done. I told him what the issue was. The issue was that he had a loop setup between the managed switch and the router. An ethernet cable came out of the switch and into the WAN port of the router and then out of the LAN port, it went into the switch. Why? I have no clue. For those that don't know, this causes what is called a broadcast storm. Basically when a request from a device behind the router goes out, it hits the router, it checks it's IP table, sees it's not for its network and then goes to the switch. The switch then sends the request to all ports on the switch, which includes the router. So the request would go back to the router and then go back to the switch in an infinite loop. The response is received because the other devices do their job and so it doesn't break anything. And since these requests are small packets, it takes time to build up. Eventually it locks up the switch. I explained this to him and he said the f bomb several times, said he's been a net admin for 25 years and he knows what he's doing. I told him we're done since they don't want to work with us. He asked me if I'd be willing to tell that to our partner, I said yes, he hung up. So I contacted our partner that resold our services to him, told them what was up. They thanked me, and that was the end. My manager and supervisor were like "yeah, that guy was an ass. You did fine." I did become forceful in my voice when I spoke to him. Not yelling, not quite at that level. But loud and forceful. It's one of the few times I was brought to that point. So glad I'm done with support.

[@nottelling7169]

If I was the guy from the last story and they kept that score immediate transfers to whoever a customer asks for would be in my future. "Oh! You want to speak to the president? Let me transfer you."

[@rimurutexts]

This saying seems to be forgotten by most members of any management team: “If it ain’t broke, don’t fix it”

[@AuntLoopy123]

Keeping the bad review reminds me of the story where a manager of a completely DIFFERENT DEPARTMENT fired an employee for DOING THEIR JOB CORRECTLY. The employee got a job elsewhere, and when the BIG BOSS came in, and recognized them, he asked about the situation. The employee reported what happened, and asked the Big Boss to do something about it. The manager was reprimanded, because 1) he had NO authority to do it, and 2) he was WRONG, anyway. However... "I'm sorry. He made sure you were fired without the right to be hired again, and we can't get rid of that, so you're never eligible to work for us again. Pity, too, because you were one of our best workers. But, even though he goofed up on multiple levels, and you were not at fault in any way, shape, or form, there is just NO WAY to get you your job back, or even a different job at this company. Sorry." Yeah. That "sorry" is like ashes in the mouth, buster. You are the BIG BOSS. You have the POWER to override that, but you WON'T, because even though you HAD to reprimand that manager, you're still protecting HIM, by keeping me away. Screw you.

[@truelyfilthyskx]

For that last story; that manager isn't a boss, he's a leader. He's what higher ups should be like, honorable and appreciative. I've always tried to be that way with my employees and I admire someone who puts their team first.

[@jaxeaton939]

They encourage us to drink at our bar after the work shift at the restaurant I work at. They even give you a free staff drink to get you started off. And if you've ever worked at a restaurant you know, most of the time, when they have one, they're gonna have more

[@JadeyCatgirl99]

Your employee shouldn't be allowed to tell you where you can go when you're off the clock. Someone going to the bar/restaurant to eat and drink that they work at should be treated the same as any other customer.

[@bobbyfeet2240]

That... Isn't how healthcare privacy laws work in the US. An employer can demand a sick note or other medical information from you. They can fire you in most states if you don't provide it. What healthcare privacy laws do prevent is then going right to your doctor to ask. (Well, it prevents the doctor from telling them.) But the doctor kinda has to tell you what's wrong and you can be required to tell your employer. And while I agree that a doctor's note for a normal absence is insane, if someone is abusing the sick leave system, it becomes more reasonable. The VA system can put an employee on a status where they're required to provide documentation if they've abused things before, for example.

[@BeastTheMadness]

The social worker that jumped in their office attire in the pool YESS 🖤 and the comments section on as well. It's so so so wholesome. Social workers that are made for the job are amazing! Keep supporting the kids! 🖤

[@CanMav]

"I'd go to glassdoor and give them a zero" Ok karen, whatever you say

[@itsnicole11]

The sick note one reminded me of one of my old jobs. I was working at a cafe at the time. I got sick one night so called in sick before my shift. They weren’t happy about it and made me come in the next day. I was throwing up a lot so had to drag myself in the next day. I worked way longer/harder than everyone else that day (I guess they were punishing me for being sick the previous day) and when I went to sign out my boss came over and threatened to give me a written warning (because I abandoned them the day before and was “faking” being sick)

[@joeschmo622]

A bud was out sick for I think 3 days, and The Rule is that 3+ days requires a note else no sick-pay is given (ie, you just don't get paid for the days). So he *takes off another sickday* (medical reasons after all) to get the note. Doctor is puzzled, "You're feeling all better, right?", "Yup, just need a note.", so the note is a ready-for-work note, "X reports feeling better and is cleared to go back to work.", which they didn't want to take. Classic catch-22: if you're too sick to go to work, how can you be well enough to get a note from a doctor? Unless you want to get an ambulance to take you to the hospital or something. Only when he implied he'd go "outside the company" to figure it all out did they relent. Classic tactic to either to get you to not take too many days even if you're bleeding out your eyes, or just get you to forgo pay completely, which apparently, a lot of people did.

[@albratgaming2348]

The doctors note... All it has to say is "This person is signed off for x number of days." Nothing more is needed. I once got signed off by the doctors for 14 days with "shingles". The manager refused to accept my note by post. "You have to deliver the doctors note by hand to me personally." So I complied. I YELLED at one of the workers who came to greet me "go away, shingles!" as his wife was pregnant and if he caught it... he would have to live out of home for a few weeks. Anyway I sat in the managers office for 20 minutes chatting away before I mentioned that I may be contagious and handed him the letter, while standing close by him for a minute or two, while he read the doctors note that said "This person is sick, non-contact or be in the same room as isolation. Any person who has been in close contact with him needs to be in quarantine for 14 days as well." He then asked what was wrong... I simply said "Shingles, I would also like to say that is why I was supposed to get someone else to post this to you... But You insisted and said I needed to hand deliver the doctors note. I guess you know best, also it can be spread by contact and paper... I guess I will see you in 14 days, or when you get out of quarantine." He did not look impressed and said "next time explain better". I simply said "Fear doctor notes more! You don't know what staff may have wrong with them." 2 days later ... The works Supervisor tried to call me in to work for "light" duties, saying "you're not terminally ill.. You can work". I just laughed at him for 30 seconds, then he asked "what is so funny.?" I replied "I have shingles, I come to work and no one else will be there for two weeks." He just said "oh, erm, never mind stay home!" Then hung up the phone. It just makes me laugh that when someone has a "great" idea about light duties and does not check the actual problem... I also had a accident at work, sliced the tip of my finger open. It was only a flesh wound... (I could see my middle fingers bone.) They wanted me to do "light" duties, which on day one was me working on a computer typing.... with a 6 inch wide bandage over my fingers. Then "light" duties was working out on the shop floor lubricating machines with a 6 inch wide bandage that was to be kept clean... Well I went to the doctors and saw the nurse that evening. She put a damper on the "light" duties, She replaced my bandage and sent a cease and desist notice to my workplace. Basically if they called me in for light duties... I had to be sat in an office with no duties and nothing that could get my bandages dirty / oily. I spent the next two weeks going to work to watch google videos for 8 hours. The nurse had threatened to go to OSHA over having a work injury person with bandages working in unsafe and unclean conditions under light duties. (that would result in a massive 50k fine for the company plus damages payments for me. *damn*)

[@haberjagames559]

Off of the doctor's note one I have severe asthma and we had wild fires all around us one summer leaving enough smoke in the air that our sky looked like twilight all day long I phoned in sick cause I could not leave the house without going into an asthma attack. They demanded a doctor's not so I grabbed my inhaler and had my roommate take me to the ER. The doctor was so pissed that I was forced to go out in these conditions he wrote an open ended doctor's not for until the sky is blue again and even faxed a copy to my boss directly.

[@survivedandthriving]

I gotta admit, I would never change an aisle seat, and especially never a window seat for a middle seat on a plane (OP noted all of the seats they were assigned were middle). I have switched on planes so that family members or friends can sit together but never to go into a middle seat, especially if I already had my pre-booked window seat. I have a condition that makes it very difficult for me to be crowded in with people. Being in the window seat makes it easier for me to kind of just go into myself and ignore the rest of the plane. Usually, I pay the extra fee so that I can have a window seat, so I wouldn't trade it for a middle seat at all. If that mother tried to do 'here are my kids, good luck!' on me, I would do what I normally do on a plane - read my book, watch the movies, and pretend the rest of the plane does not exist. If the kids misbehaved, cried, etc. so long as they did it in their own seats I would ignore them. If their behaviours impacted on me then I'd call the flight attendant to deal with it or to get the mother to deal with it. I get that it wasn't the mother's fault but it would not be mine either so why would I have to deal with someone else's kids?

[@ryanzanow8221]

Yeah, the foster mom, is a complete idiot, and a drain on society! The blame is on the airline, or mother, NOT the passengers!! She should NEVER be allowed to be a foster parent!! Instead of fighting her OWN fights, she uses children to fight them for her! Pathetic! As a child of a GREAT social worker, my response is VERY informed.

[@krizkatz1574]

The last story, I think I would've found where that asshat that gave you the bad review works and make his working life hell too

[@VFKAdventureRabbit]

Honestly in terms of customer service or any human-related rating systems, a score of straight 0's should really be viewed as a "red flag" by anyone, since it would take a lot to really be 0% good as a person. Since they even had the call log to indicate that everything was done right, the review really just should've been thrown out as the exception since it was the caller who was the problem and the rep did nothing wrong. When businesses act like there's no such thing as an exceptional circumstance, you might as well just switch 'em out with robots with how little human thought they put into the way they conduct things.

[@TruFireTube]

Oh god the lady with the kids on the airplane should be in r/entitledparents, not this. I’m so sick of people spewing out children, and thinking they deserve special treatment.

[@Kaosinin]

Yeah it's not even malicious compliance. It's terrible planning, and an entire inconvenience to just ask or try to get people to move for your bad choices.

[@BenMaguireLONEWOLF9989]

@@Kaosinin She booked 3 seats next to each other, and the AIRLINE changed it and said "There's nothing we can do to solve your problem". A problem they created. It wasn't bad planning.

[@Kaosinin]

@@BenMaguireLONEWOLF9989 I don't care. Making a bluff that way was very stupid. She got lucky. If you're flying with children and are that concerned it's still your responsibility in the end for the children. I would've offered an incentive to switch seats or thought of something else. It was entitled. Period.

[@mariposa9506]

Yeah, how dare she want the special treatment of seats together when she booked and paid for seats together.

[@karinkallas1701]

sorry but the lady in an airplane- people also pay for their seats and it is very annoying to be asked to move and get a worse seat than you payed for. I somewhat understand that with younger children but normally people do not buy seats on purpose and expect people to give up their seats they payed extra for. Not happening. If you are asked and said no, then malicious compliance? like common.

[@ryanzanow8221]

Yeah, the foster mom, is a complete idiot, and a drain on society! The blame is on the airline, or mother, NOT the passengers!! She should NEVER be allowed to be a foster parent!! Instead of fighting her OWN fights, she uses children to fight them for her! Pathetic! As a child of a GREAT social worker, my response is VERY informed.

[@waka_wallgaming3181]

I've seen so many different stories in customer support. Both people have no patience, but one is supposed to act like they do. Sometimes the customer is the butthole making it difficult for them to do their jobs, or the people in customer support are just being morons. My dad's phone would turn on once, so he used my sisters phone to call customer support. Pretty much the call summed up is: "did you try turning it on going to settings and- The phone won't turn on. Alright, have you tried turning it on and then going to the s- The phone won't turn on. Let me transfer you to my boss. What seems to be the problem? My phone won't turn on. Alrighty sir, have you tried turning it on an-"

[@kiroblade132]

How were the servers boycotting? Dude said they couldn't be in the bar anymore so they stopped that's not a boycott that's compliance