RadCity 5 Plus and RadCity 5 Plus Step-Thru Assembly | Rad Power Bikes

[@RadPowerElectricBikes]

Depending on when your ebike was manufactured you may receive a front wheel with a bolt-on axle. All models come with a quick release skewer to secure the fork protector plate during shipping, IF you have a bolt-on axle this will not be required for assembly. This video will walk you through how to identify what type of axle you have if you are unsure and how to properly install your front wheel. Also if you have a bolt on axle you will need to hold down the button on the battery for 10 seconds to take the battery out of sleep mode. kzbin.info/www/bejne/fJnUaHluhc9ljtU

[@pansarakariyawasam8686]

17,000 Kilometres and still going strong. Love this baby. ❤ Edit. 30,000 km and still going good. Love it.

[@boblooser]

Thanks - very good video and easy to follow. I appreciate having the video to stop and restart while assembling the RadCity 5.

[@DavidNightjet]

After 400-some miles, I can confirm. This bike is a winner. I'll be devastated if anything happens to it. (and if anyone tries to steal it, I can use the 8lb battery to beat them to death lol)

[@DavidNightjet]

Disclaimer: please don't beat people to death with an ebike battery. Even if they're stealing your bike, it's not worth a prison sentence.

[@ndsn96]

@@DavidNightjet funny comment actually, but truth is that in reality this battery is so damn heavy that trying to kill someone would probably get yourself hurt, lol at least I know I would get hurt. Lol

[@MHdollrevievs]

At least you got yours.We ordered 3 months ago and still nothing. Maybe we will get ours by Christmas 🎄UPDATE We ordered 2 Rad City step threw 3,We had Velofix build them worth every penny.

[@JuergenJoherl]

Nice & insightful video..guess, I found this model appealing, but I'm a bit confused now😉..if I buy this bike, means this I get the bike delivered in a box and I have to put it together by myself?

[@RadPowerElectricBikes]

Great question! Our bikes come about 85% completed and a toolkit is provided with the bike to help make the assembly process as smooth as possible. We are also partnered with Velofix, a mobile bike shop that can assist you in assembling your bike!

[@JuergenJoherl]

@@RadPowerElectricBikes I see..thanks for reacting!🙏..yet, what's the case if I'm ordering such a City bike from The Netherlands?..and delivery time?

[@MHdollrevievs]

I hope you get yours as we ordered in late February and are still waiting.

[@JuergenJoherl]

@@MHdollrevievs Thank you!..but I had not decided yet😉..oh, really?..too bad, waiting that long..yet this seems also the case with other brands in these troubled times🤷..hopefully the delivery situation is better over here in the NL!🙏🍀..yet, my main objective against this citybike is: having a derailleur & rear engine..so I continue looking around😉

[@debriley5293]

@@JuergenJoherl I ordered this bike (In the USA) and it was delivered to the US east coast in less than three weeks.

[@XerkoGames]

The bike is nice to ride on. But I have been regretting my purchase for a while now. I know not much about bikes and thought it would just be assembly the bike and go. But so far in two weeks I had to, adjust the rear derailleur because my bike didn't want to change gear correctly from the beginning, I had to adjust the brake caliber because there was ton of rubbing and noises coming from the front wheel and the Abus ring lock is loud because of the vibrations from the bike. I've been spending my time learning about how to do this stuff instead of actually riding the bike. Now I'm trying to fix the wobble tires on both the front and back wheel. The tires aren't actually round! It really feels like I recieved a second-hand bike or a returned one. My first customer service agent was quick to respond on email, but then was transferred to someone else and it has been almost a week without a reply. I'd search somewhere else for a bike. And if you buy one, I'd highly recommend changing the bad stock tires.

[@RadPowerElectricBikes]

Hi Tommy - We're so sorry to hear about your experience and truly want to make this right for you. Could you provide us with your order number, so that we can take a further look into this? Thank you!

[@XerkoGames]

​@@RadPowerElectricBikes Hi! I've sent the order number through your Facebook messanger. I don't want to share the order number on here.

[@RadPowerElectricBikes]

@@XerkoGames Thank you, Tommy! We'll let our team know so they can assist you as soon as possible.

[@KenMiguelCipriano]

tire wall is so hard to read, can't find the tire pressure, website doesn't show it, neither does owner's manual. can you please provide it somewhere else?

[@RadPowerElectricBikes]

Hey Ken, thanks for reaching out! This is a great question for our Product Support team! Feel free to reach out at - radpowerbikes.com/support, or by phone at - [phone] x 2.

[@Powerstroke98]

@@RadPowerElectricBikes As of yesterday March 2022, as a Professional bike mechanic was putting this bike together, he stated the sidewall stated a maximum of 60 Psi. But, his recommendation for a more comfortable ride was 30 - 35 Psi in his opinion, so anywhere within this lower range and 60 Psi is up to the owner apparently.

[@stevedrew6919]

Got my bike in February. Defective out of the box. It's now May. Still waiting for my warranty parts to arrive. $2300 is alot of money for a bike you can't get parts for. Come on Rad!

[@RadPowerElectricBikes]

Hi Steve, we're very sorry to hear about this. We'd like to look into this matter as soon as possible. Could you reach out to our team at radpowerbikes.com/support so that they can assist you further? Thank you.

[@MHdollrevievs]

@@RadPowerElectricBikes When are we going to get our bike??????? I ordered in late February FULLY PAYED FOR

[@stevedrew6919]

@@RadPowerElectricBikes I got a hold of Rad May 14. On May 16 Nicole answered back and said she would look into it and get to get back to me in 24 hours. Well guess what. A week has passed and still no word. Worst service I have ever had. I just want my bike I paid for working. Is this to much to ask?

[@stevedrew6919]

@@MHdollrevievs Larry I would recommend you cancel your order. Get you money back while you can. They sent me a defective bike out of the box and won't even tell when the parts will be here after 3 months.

[@RadPowerElectricBikes]

@@MHdollrevievs We apologize for the inconvenience caused. Please feel free to reach out to our Customer Experience team with questions about the status of your order. You can reach them at - radpowerbikes.com/support.

[@iranbutt7927]

Great price. Great buy.

[@donpereira8608]

Great video !

[@Theultrazombiekiller]

So I am a 6'5" male. Would I fit comfortably on this bike? I have a mountain bike and it is huge because I am so tall.

[@RadPowerElectricBikes]

Great question! Our RadCity 5 Plus high-step model would be a great fit for you. We recommend this model for riders between 5'4" - 6'5".

[@Jo-ro1nz]

04:50 is a nightmare. You dont say anyting about brake pad alignment to the front wheel. Please explain better.

[@RadPowerElectricBikes]

Thank you so much for the feedback. This is a great question to pass along to our Product Support team. You can reach them at - radpowerbikes.com/support.

[@Powerstroke98]

There 'are' other more comprehensive video's on brake alignment as well as bedding the brakes once the bike is completely safe to ride. I believe the Rad video is strictly putting the bike together. I didn't buy a Rad myself, but bought this one for my wife, and I was able to figure out myself on how to adjust the brakes sufficiently. It 'can' depend on if they are mechanical or hydraulic as well.

[@acrobypupe]

I got my bike two weeks ago and the Pedal Assistance and throttle don’t work. I sent them 2 emails and submitted a request. I keep calling to the number they have but no one picks up calls. No answers. There is no way I can contact someone who will help me. Its so frustrating. I went to shop in town they don’t know what to do and don’t want to touch the bike. Don’t recommend this brand since customer service for such an online brand is so bad.

[@MHdollrevievs]

I cancelled my order after 3+ months of waiting(Originally ordered February 20/22). I ordered A step threw 3 on sale in Canada so instead Im saving $700 Can from the original order.Just found out today Rad has No Service not even mobile service in All of Western Canada Except Vancouver BC. Absolutely teriable customer service. The ONLY reason Im sticking with Rad is the cost savings. My other choice is Pedego Interceptor Platinum step threw for $5500k Can.

[@MHdollrevievs]

I ordered this bike February 20/2022 its know May 20/2022 3 months later.Its Fully payed for on my VISA card and I have yet too receive this bike. I was hoping to have it by know so the wife can try it to see if she likes it,If she does I was going to order another one. If I knew we would have too wait over 3 months and longer we would have just went to a local bike shop.We are Very disappointed with Rad.

[@RadPowerElectricBikes]

Hi Larry! Over the last two months our fulfillment partner in Canada has experienced system issues resulting in shipping delays. Our fulfillment partner is working hard to catchup on these orders. At your convenience, please feel free to reach out to our Customer Experience team with questions about the status of your order. You can reach them at - radpowerbikes.com/support.

[@MHdollrevievs]

@@RadPowerElectricBikes I cancelled that order and ordered 2 Rad City Step threw 3s instead.Had Velofix build them worth every penny.We love the bikes.

[@jeannedusud8756]

Very disappointed they shut down the Customer Service in Europe! I definitely don't recommend them!

[@aprilfrederick819]

This video would be easier to listen to without the music.

[@Pissetout]

Jtm

[@GeRom831]

Helpful video, thank you. But was the obedience mask really necessary? I mean, the guy was in a room by himself for goodness sake.

[@SkywardPhantom]

You do realize that video shoots typically involve more that 1 person. Someone has to operate the camera lol

[@GeRom831]

@@SkywardPhantom Sure. Makes perfect sense since masks have been so effective at slowing the spread of Covid. I think that you should continue to wear yours forever… just to be extra safe.

[@SkywardPhantom]

@@GeRom831 LOL I'm not taking my info on whether masks work or not for a person who clearly doesn't have basic object permanence and can't image that there might be people behind a camera