How to serve food and interact with guests | Restaurant server training

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How to serve food and interact with guests | Restaurant server training
How to serve food and interact with guests.
#forserversbyservers
This is how to serve food and interact with guests. But first, a quick review of how to carry plates.
Thumb and pinky hooked over top. Fingers spread underneath with palm carrying the weight. If you pinch the edge of the plate, your wrist is supporting all the weight. It'll get heavy quick.
Second plate sits on thumb, pinky and forearm. 3 points of contact.
Now I keep track of which plate is going to which seat. You should never be auctioning food off at a table. It doesn't look good, but more importantly, it takes too much time. People don't even remember what they ordered half the time.
When I approach the table and they're not paying attention, I'll say, "Alright guys, I got your food here." Don't be afraid to get their attention by announcing your presence and intentions. Remember you're literally bringing them food. So you don't need to be shy and apologetic about it.
Part of why I ordered the plates the way I did is because I want to "hug" the guest with the plate. i.e. OPEN ARM SERVICE. This ensures I keep my elbow and forearms out of people's faces.
Now I actually should have sold seat 2 first -- that way I never need to reach over seat 1. Forgive me.
Find a follow if you can so all the food comes out at the same time. That's important. People shouldn't feel like they need to wait with food in front of them because their buddy hasn't gotten his yet. ALSO you really never know what could go wrong on your way back to get the 4th plate. You could slip, someone throws up on the floor, there's some inevitable crisis that demands your immediate attention....
One you drop the plates. CHILL. Let them scan their plates. Then once they see that they like what they see, they'll look back up and make some gesture of approval. OR let you know what they need. Seriously, it's like like 9/10 times. Don't feel weird waiting there. Just chill.
If they do need something, that's a guest request. That take precedence over everything else you got going on. So tend to that asap.
Once they're situated... "Alright y'all, enjoy."
Pivot out.
In-depth training for servers by servers: www.realserver...
#restaurant #food #servicetraining ''Restaurant'' ''food'' #Service Training
Thanks for watching 💓!!

[@RealServerTraining]

In-depth training for servers by servers: www.realservertraining.com

[@Zach-sv7ej]

First day as a server tomorrow, a little bit nervous. Been working at a previous restaurant for a year and a half and never got to be a server. Finally made a change and I’m now doing what I’ve always wanted to do, really excited. Thanks for the videos dude, trying to learn as much possible and give a great first impression since this my first time Serving

[@RealServerTraining]

Glad you found these then and hope you find them useful. Serving can be a really fun job if you're good at it. If you find yourself in the weeds, just pause and assess what all needs attention. From there prioritize the tasks and execute.

[@eduardomoreira7624]

Same here!

[@adriannajohnson1325]

How’d it go?

[@bakesotto1425]

how it go?

[@Warblaster]

Yeah, buddy. Where are you, now? How were the first few weeks? Floor plan weird to comprehend? Worrying about that tall fucking martini glass on your tray? I'm sure you did good, but since we're all nosey as shit here, how did you do? xD

[@OriJ123]

I've got a trial shift as a waiter in a restaurant tomorrow, never done it before. Thanks for your helpful vids

[@kuraiandkawaii6809]

Sameee mines tomorrow morning 😭 so nervous

[@alfonsoestrella3719]

Mines tomorrow too

[@lisabudd5979]

I work in hospitality, and i like your style of giving tips and pointers .you also demonstrate confidence, because you got a work flow system that works .i like it .knowledge is power , its those littel things that go a long way .thank you .

[@user-qw6wo3lg4o]

power is power...

[@albinvarghese3292]

Hi

[@albertff3033]

I'm just super nervous for tommorow first time serving, I studied business/economics, I have no idea of what to do, so I am glad I got to learn a few things from your videos. Thank you❤️🇧🇿.

[@cannonieh4469]

How was that?

[@xGoGlobal]

Yeah! How was it? Still doing it?

[@dylanperalez3939]

The amount of swag this guy has

[@remy1452]

If it's going to take two trips, then bring two plates at a time. Three, then one looks sloppy and leaves one runner looking like they can't carry multiple plates. Also, those two plates should be placed to guests seated across from each other, so no one has to sit without anything in front of them, while the person directly opposite them has food.

[@RealServerTraining]

yeah good points. won't argue with that.

[@johnnysaunders]

Thank you for making these videos. They’re the best I’ve seen. Your teaching approach is beyond perfection, instilling confidence in each of us. We’ll done. 👍🏽

[@RealServerTraining]

Thanks man glad these helped.

[@xoukas]

This sequence of videos is the best I've found on KZbin so far! Great job! You're really good! Thank you! 🔥

[@RealServerTraining]

Thank you!

[@dollartoast3917]

just wanna say watched all your videos, Im a food runner trying to become a server so thank you for all the help. Video idea: how to carry glasses on a tray and unload it too that would help a lot of people!

[@RealServerTraining]

I'm glad these were helpful. Appreciate the suggestion but I actually never used trays. They make me nervous -- I just make multiple trips

[@taylorkent4862]

I'm learning myself as a busser. Learning how to hold a tray carrying plate full of dishes was a quick lesson. First couple days was a struggle...an obvious struggle. But aftet a tip to hold the tray with a wide hand letting it rest on your hand and forarm, my balance with it has become confidently good. Your hand is the balancer and your for arm is the strength. DO NOT try to overdue it. Build up your strength overtime carrying trays. Because it will become a workout. At my restaurant. We buss with serving trays. So its a real good work out and balance practice. Obky been doing jt for 1 1/2 months and I can confidently carry a tray full of dishes with 1 arm while moving it around. Just takes practice. To be honest, those busser trays you can easly go by anywhere. Buy one and practice walking around your house with it with stuff on it One important tip. DO NOT be afraid to make multiple trips. Don't get over confident and try to test yourself with how much you can carry. You are there to serve and leave a good Impression for the customers. Not test your strength and show off. So take what you know you can confidently even if it means multiple trips.

[@taylorkent4862]

Oh and for glasses like you asked. Keep the glasses of drinks and we'll anything towards the middle of the tray. Not the edges unless the tray is full and you have to. Remember, your hand is the balancer and forearm is the strength. So for a tray of nothing but glasses, start in the middle and evenly spread out to both sides of the tray. You want the heaviest stuff in the center of the tray as that is where your balance will be. Also if you're wondering about your other hand. Use that to hold the side of the tray as you are walking with dishes on its. Once you're done walking, again, resting on balancing hand, forearm and pushed against your bicep to act as the extra balance while you serve the drinks accordingly.

[@leviisdead]

I know this video is old but thank you. I started my job as FOH support (basically server, i just don’t get tips) almost 2 months ago and your videos have helped me feel less like an idiot 😅! the only other job i had was working at a fast food place so i didn’t have much experience.

[@RealServerTraining]

Glad you found this channel! Please share with your friends!

[@costumej121]

Great video. I work in a hotel near London, and rarely , ( due to staff shortages) do I get trained, so KZbin is my best friend. Thank you! Invaluable!

[@RealServerTraining]

awesome thank you!

[@janariley1648]

Get it! Good luck to you!

[@paulgonzalez2985]

I could never be this cool at my job. I'm a nervous wreck.

[@muniribrahimi]

Your videos are so helpful and it would help us to learn and practice at home but your " Alright " is something else, you say that in a way that nobody else can. Please make one video and teach us how to say " Alright " like you.

[@RealServerTraining]

hahaha noted

[@ruthannemarie2668]

Starting as a server soon and I really don’t want to mess it up! Your video on keeping track of orders is really helpful, thank you!

[@RealServerTraining]

you're welcome!

[@fernieu3537]

hope ur doing well

[@bassedi]

You deserve an award for everything form the knowledge, the experience, and teaching super DOPE

[@RealServerTraining]

yo thanks! glad you found this channel check out our playlist here: kzbin.info/aero/PLEOBIdqevo1yBfwc2HYk19PQUAUc_aILa&si=iWT7z8yZu5_QU0X1

[@barbarabain1477]

I tried to three plate advice and it is the best thank you again !!

[@khadijahskreations]

i just want to say please make more videos because,i really like the way you break it all down by 3rd plate first, 2nd plate second,and first plate in the right hand just so smoothe how you showed us a demostration of everybody and giving examples you are great with teaching i really learned alot with this video please do more thank you!!

[@RealServerTraining]

thanks for your comment. this is a complete series in case you weren't aware: kzbin.info/aero/PLEOBIdqevo1yBfwc2HYk19PQUAUc_aILa Have another series i'd like to put up but haven't yet got the right format for it to do well on KZbin. so I just sell it at the moment

[@khadijahskreations]

oh okay thanks

[@BruceWayne-pf5eb]

Thanks brother. Transitioning from Bartender to Bartender/Server and so far it's been harder than I anticipated. Great videos have a prosperous day.

[@RealServerTraining]

Glad you found these and thanks for letting me know they helped!

[@lisayoung2641]

Love these Videos, you're a thoroughly helpful Instructor! Appreciate your attention to the little details and how you Model quality Professional Grooming and Poise too

[@RealServerTraining]

Thank you thank you!

[@guccitho7123]

I like the tips my own addition would be simply walk around the table to drop off if you did grab 1 first instead of 3 or however you grabbed the plates

[@RealServerTraining]

yeah for sure. I'm trying to account for tables that may be against a wall too. Best is serve seats 1 + 4 then 2 +3 (people across from one another).

[@Kay_thenix]

I'm going to be a server once I head over to the U.S so I really appreciate all of this info and yes I myself am nervous too although I'll just try my best to keep this info in my head for clarification

[@RealServerTraining]

glad you found the channel!

[@user-py3zx2qq2o]

The sound at the beginning it just soun great

[@zetnikoven]

Most probably you have no idea how much you helped me. Also your videos are incredible and rare. God bless you man!

[@RealServerTraining]

yo thanks for letting me know this. seriously. a lot of work went into this and these comments help me remember it wasn't for nothing

[@user-vd6em9el6z]

Sizden çok şey öğrendim. Teşekkür ederim. Türkiye'den selamlar. Size Başarılar dilerim.

[@threadweaver6837]

Your videos are my favorite for server training! I've already learned a lot thank you.

[@RealServerTraining]

thanks!

[@simplyjustkhia5208]

First day server tomorrow I'm super nervous but this really helped

[@amysinger1]

this guy is so on it!

[@CreaturesOfChaos]

got my training as a waitress on wednessday...i have never done waitressing or serving before...ive only worked behind the bar...i hope i dont drop the plates.....

[@jeremyevantaylor1724]

One way to avoid the elbow in their space if serving with your right hand and serving from the left is to get used to folding your elbow inward as you set the plate down. Fine dining restaurants ALWAYS serve from the left and clear from the right. The way he is serving wouldn't fly in fine dining. I do appreciate his confidence and swagger, though. No hate, just facts. :)

[@RealServerTraining]

correct. this is not fine dining. this is how to work in 90% of American restaurants.

[@Sw33t131]

You should make a video of how to carry/valance drinksssss it would be so helpful. That is what I am struggling with 🥺

[@RealServerTraining]

okay!

[@samihaanwar4006]

I love your channel omg! Thank you :)

[@rahnyaclemente]

😂If my trainer like that I don't know how to focus😅😅well your explanation very well ❤️

[@mynhiensstorage7836]

Done learning sir.Thank you so much

[@garfieldthuglife1231]

Thank you Sir. I really appreciate this Training It is so helpful for me as a Server. I love it

[@RealServerTraining]

glad you found the channel!

[@fraugelato7439]

I'm going to be a server in Switzerland high-class restaurant, would you make a video about how to carry a tray?

[@fraugelato7439]

that'll be super helpful and I would love to be your apprentice :))))

[@RealServerTraining]

@@fraugelato7439 HI Frau! Unfortunately, I don't use trays ;(. This training is not really fine dining, but some of the general thinking applies.

[@tubeoption5302]

Love you... Faru

[@RealServerTraining]

are you still serving?

[@Thereisalwaysmore]

How about dropping coffee mugs? I am talking about large events such as catering and or parties. Where serving times are limited before the next show

[@RealServerTraining]

like how to carry/ drop mugs? Definitely get rid of the little saucer plate if you can -- those are annoying and make it more difficult to carry a lot out. with large events,.... you just gotta take control of the party as best you can to move them through.

[@weglev6025]

Any advice for standing for long time .... With no leg damage ?

[@RealServerTraining]

You just gotta build your legs up. I've boxed much of my life so had been running like 20 miles/ week for years...jumping rope is great too.

[@qwajoninoh6338]

Too much taking and still standing makes it boring please fix it

[@aerispeitho]

Compression socks. Trust and believe.

[@clairetrinidad6120]

Got my first trial for tomorrow at a michellin star restaurant, its my first time. Good luck to me

[@RealServerTraining]

all the best!

[@osvaldochavez6158]

Thank you this really help me

[@RealServerTraining]

Glad it helped!

[@BigPhilly15]

Make a video how every guest at every type of restaurant demands a side of ranch for every item they ordered, especially if you’re in the weeds with 6 tables.

[@RealServerTraining]

lol seems more like when I'm weeded, every guest wants you to stand there for 10 minutes while they try and decide which dressing they want

[@larryford7031]

I need to meet dis folks man-,! They are game-changing.. or should I say to some life-changing.!, dudes keep that brilliant wonderful work up.. you guys are on your way I can feel if

[@RealServerTraining]

bro this was a much needed comment. Thank you! www.realservertraining.com/

[@craig6430]

I'm curious how much snow he tooted before making this video. It's distracting. The information on the other hand is good.

[@RealServerTraining]

lol we had to shoot all these night after working all day so just massive quantities of coffee no snow

[@MrLukePierre]

I love this guy.

[@chid236]

Thanks for this, I've got a trial shift tomorrow and I'm really nervous😭

[@RealServerTraining]

you'll be alright! good luck!!

[@ehwhynot7631]

How did it go

[@kunda1105]

Tomorrows my frst day as a server . Feels like I'm studying for a test lol. Very helpful tho!!! ❤

[@RealServerTraining]

All the best!

[@MindMetalworks]

Thanks so much for these videos they are great really helped me out big thumbs up man cheers!!

[@RealServerTraining]

thanks for watching. I'll upload more soon

[@kealepennington2376]

Let's get it 😎 .... thanks for all the tips, this is really gonna help!!!

[@RealServerTraining]

awesome glad to hear

[@aswinviswam3249]

Thankyou somuch for this wonderful presentation❤

[@makedadixon]

Im chef who wants to try outcthe serving thing but i m so nervous

[@RealServerTraining]

it's less nerve-wracking if you have an idea how to do it well. more here: www.realservertraining.com/

[@crislynlanaban8054]

thank u for this video .

[@RealServerTraining]

you're welcome! Glad you like it

[@danielfreeman649]

Laconic! Great content!

[@jareds_on_caffine89]

If they try to grab the plate before you set it down but the plate is too hot its the only thing i dont get

[@Miutari]

Thanks for ur videos .. Its my first day and i hope it will help me 🤍

[@ingrenadya]

I never have any experiences in waitress and Monday will be my trial being waitress 🥶

[@ariffmohammed6595]

Bro.. more video plss.. your video is all dope!

[@qzvf_x8477]

I work in a restaurant and you helped me a lot, way better then my school but anyway, i have a question. Does it matter if you serve the man first then the woman, like who do you serve first man or woman?

[@RealServerTraining]

Yeah I serve women first - this video is real generalized and doesn't account for more specific scenarios but yes, typically women then boys then men

[@qzvf_x8477]

@@RealServerTraining thank you sir 🙋‍♀️

[@faisal.comilla.98]

The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?

[@mattmorandi2141]

any idea of how to avoid burning your hands on hot plates, feel like i can’t make it to the table in time without scorching my fingers

[@RealServerTraining]

I'll often use trays which are better for hot plates -- or sometimes I'll grab a linen and pinch the plate with that, but that doesn't always work so well as it's harder to get solid grip on the plate. Or last option is you just burn your fingers enough until they lose feeling :)

[@playingcalm5116]

burn. melt the skin, its good optics for the customer. they like when you bleed and suffer. they usually laugh at me when i hurt myself. bolsters the tip HEAVY

[@cococammarata9637]

Great teacher 👏

[@RealServerTraining]

thank you!

[@ethanwasme4307]

this makes me excited to service lol

[@elifaksu9552]

you are the best

[@kameronclark515]

The intro music slaps

[@baydaloyal]

& i want to ask also, I'll work in a fast food I'll handle the paying off & serving. but the boss said you'll also clean the dishes & cut the potato. I don't understand.

[@kaac-bl9zp]

any tips for serving have tray

[@AnjeePanjy]

Great content!

[@RealServerTraining]

thanks. will up-load more soon!

[@giancarlotubal5985]

I had a training as a busboy yesterday and as a skinny guy and not strong enough to carry plates in bulk even when it is in a tray i can say it's very hard for me. Do you have any tips for that? Because it decreases my confidence and this is my very first job😭

[@RealServerTraining]

You just need to get to the gym -- not a quick solution but definitely worthwhile

[@barbarabain1477]

Any advice on what to wear to your first interview at a restaurant ?

[@RealServerTraining]

I don't feel fully qualified to answer specifically but I'd say look "clean and put together." Same goes for when you serve. :)

[@baydaloyal]

same in fast food? I dunno really what to communicate, I'm alone & shy

[@cheapagoy3167]

You supposed to serve them at the right side drop the plates with your right hand, if you drop the plates with left and right hand you may confused your guest. I mean everything must happen at the right side with your right hand.

[@sanx6154]

Tomorrow is my Trial Day

[@lynnglenn1007]

You do not serve from the right. You serve from the left and clear from the right

[@RealServerTraining]

I typically serve from my pivot point (where I greet the table) so my approach is consistent. But above all, I serve from the side it makes the most sense. If I got a guy turned to the person on his right, I'd rather serve from the right so he can see me. If I serve on his left when he's turned, too many things can go wrong. This isn't fine dining and I"m more interested in getting food on the table without issue than I am with unconditionally respecting a dining service standard.

[@Thukai-Operater]

Subscribed channel

[@yobanycastro4744]

what if Im a single cashier, bartender and server at the same time and it's rush hour 😟

[@RealServerTraining]

gotta move fast

[@loumars7836]

This is why I can carry four plates in one trip to avoid more footsteps!

[@RealServerTraining]

4 is pro ;)

[@MerakiPLyhne]

I'm a waiter still learning to carry more than three. Starters, my boss takes six! Seriously! Four on the left and to in one right hand. I haven't learned it yet, but I guess that's why he's the boss. Like a previous restaurant chief carried 32 wine glasses in one hand. I counted as he stacked, and he walked off with that tower! I can go fourteen red wine glasses (bigger foot) and my nerves rise.

[@kookiesandcake5821]

Helpful!

[@RealServerTraining]

thanks!

[@jes7170]

Its my first time as a server tomorrow hopefully it goes well 😭🤞😫

[@RealServerTraining]

i'll be uploading more here soon which hopefully should help accelerate your learning :)

[@brysenanderson2532]

Me too today, goodluck!🤟🔥

[@wouterfaes2309]

at like 2:25 , you should walk around the table and have no issue .. What if the oldest women was on that seat ? You should serve her first , so you HAVE to walk to the other side of the table.

[@RealServerTraining]

Correct, and I would. This didn't cover every scenario - just a basic rundown.

[@viscountgaming3712]

New Subscriber here, Sir your presentation is superb 😭🤧🖤🤘🏻👍🏻🔥 So Smart and I wanna be smart like you, I want to serve people juat like you do And Thank you for your hardwork, keep it up from INDIA🇮🇳 LOVE YOU ❤🤞🏻✌🏻.

[@RealServerTraining]

thanks for watching! Glad this is helpful

[@baydaloyal]

What do you think using gloves

[@greensnap5660]

My first shift is in one hour 19 minutes lets fuqin go boys

[@RealServerTraining]

lol how was it? they throw you to the wolves?

[@poterasradu1]

What kind of waiter are u if u must walk to the kitchen twice, FOR ONLY 4 plates, r u serious..?😂😂

[@plocky401]

based

[@CleverBrony]

When I have parties of 20-30 this dosent work the plates never come out like this I've been so understaffed to the point where I do 4 people's jobs and then some on top of having a shit partner waiter that couldn't handle 3 tables during a rush just me and him only no host no busser nothing I had 3 parties of 8 and like 5 tables of 2-4 people talk about stress all at once this one chick complained that they have been waiting for 15 min they didn't even have drinks and I pointed at the idiot I was working with and told her he's worthless and I'm your only hope I'll be back there as soon I can she didn't say anything within 5 min I was back there and they tipped me $15 which is good for my area you have to prioritize and manage the entire restaurant in times like this I work at a mexican restaurant all the cooks are illegal and mainly only speak Spanish so I had to learn a lot of Spanish to make my job easier so communicate with them to get my food out I have had to do that shit for 12 hour before with just 2-3 min breaks to go outback and smoke then back to it and on the the next because we have nobody totally illegal

[@samiraorchard705]

Im a server but our plates are very thick and so heavy even without food so i find it very hard to carry more than 2 plates and when trying 3 plates it really hurts my pinky

[@RealServerTraining]

I'd say you'll just need to use a tray then if that's an option at your restaurant

[@samiraorchard705]

@@RealServerTraining thanks for replying but no they won’t let us use a tray.

[@playingcalm5116]

me to my table when they get their food 😐

[@karentucker2234]

This look easy

[@MoneyComethToshelia]

I would have gotten all 4 plates. I carry 3 plates on one arm, and seat one plate in the other hand 🤷🏾‍♀️

[@RealServerTraining]

if you can do that, more power to you. Last restaurant I was at used trays so I just carried all out with that

[@MoneyComethToshelia]

@@RealServerTraining I noticed those plates are huge! And you're right! Good video! 👍🏿

[@RealServerTraining]

@@MoneyComethToshelia lol yeah I'd be seriously impressed to see anyone carry 3 of those in one arm! thanks for watching!

[@alinecostaribeiro5969]

❤❤❤

[@joeschmoe6306]

The way he's carrying the plates, the food would fall off lol...this okay in a neighborhood cafe, but not a good restaurant.

[@joes0406]

Are trays a no no?

[@RealServerTraining]

trays are fine! some restaurants don't actually use trays though... and often it's faster to just get a follow

[@joelhromadko7699]

And a competent waiter would simply serve all 4 plates on his own in one go since there are no extra dishes.

[@mmodnao]

Can’t wait for robot serving me food without an attitude and not getting pissed when I tip less than 50%.

[@Arsenalboy77]

kzbin.info/www/bejne/a6O8ZHSPZbN1js0 But what if they don't look up and start eating do you just leave?

[@RealServerTraining]

yeah for sure - this is really case by case. like I don't want to be awkward and will immediately pivot out sometimes, but often it's best to chill for a sec in case they need something

[@Arsenalboy77]

@@RealServerTraining Ok thank you so much for the help

[@matgrafy6907]

I work in hospitality, your techniques aren’t good. Always serve from the right, the ladies first and not just because seat 1 is first. Maybe its the American way but i don’t agree with ur video

[@RealServerTraining]

well thanks for your comment. First, this isn't fine dining -- this is for higher volume restaurants that are less strict. Second, this is a general overview of dropping plates that doesn't account for all scenarios -- I do try to serve ladies first and will serve plates according to situation (not strictly 1,2,3)

[@matgrafy6907]

@@RealServerTraining thanks for your return. It was just my opinion but i see your pov ;)

[@wouterfaes2309]

I feel you should not actually take advice from this guy , he does not give a damn about actual serving etiquette.

[@RealServerTraining]

These videos were created to give servers some basic instruction on how to work in high-volume restaurants - not on the highest standards of dining service.

[@ronaldtigranes7998]

I LOVE HOW YOU ARE EXPLAINING THINGS, SIR. 🤍