Redrow New Build - Internal Garage Pillars splitting and shims holding trusses up - 400+ Snags

[@bunabuna9287]

Shocking I see it all time. Fast fast fast!!!! Peanuts wages shocking workmanship. I wouldn't have a new build given me.

[@raylp4751]

I moved into A New Build. Put my money down whilst still site car park. I was a carpentercandcjoiner at the time. I made sure cavities were clear of cement across any ties. I ensured cloakroom was rebuilt with concrete blocks and door frame not just hilt nailed to breeze block. I inspected from groundwork stage to finish. I told them I would snag and get back to them with final list. Then I quoted £2000 to rectify snags. They supplied 3 new doors as last housecto be built 3 were out of wind. Frames needed sanding and knotting applied to knots. Handrail needed sanding and treating. Shower valve fitted wrong way around. Took 4 days to do snags apart from final coats of repainting doors, door frames and architrave. I thought 2 grand was more than enough as this was 1993 in "Sadly Broke " Bristol as seen on Panorama BBC.

[@jonnyc429]

​@rayponting4751 that's interesting so even 30 years ago the same problems were being seen.

[@kevinclark1992]

The wages aren't peanuts. The problem is poorly supervised work and big money on price work. The faster they go the more they make. Quite easily £ 1,000 - £ 1,800 per week.

[@davidcousins3508]

I don’t feel so bad about my DIY jobs when I look at these

[@lyndonnewton8854]

Well said, I feel the same. If these house builders are tradesmen/women, then god help the poor souls who buy this crap. Years ago there was a saying " jerry built" not sure one can say that now?

[@paulthomas3841]

they used to take the Piss out of DIYers but they Did a great job,

[@openplumbing]

thats what you can see, imagine the state off the work you cant see !

[@Vision2UK]

That's what worries us. We have requested the nhbc send our an independent surveyor. I see enough here to warrant that and shouldn't come out of our pocket. Yet to receive a response to that, going to be yet another fight.

[@Vision2UK]

Nhhc have rejected our request for an independent surveyor and thermal survey. They claim that it's not within the resolution. Absolutely laughable. The fight continues on

[@peterteagleteagle9958]

If you go into a loft of a old house, it's all 8+2s,6+2s now they use the same size timber you would build a shed out of,now the roof turns up on the back of a lorry,held together with staples, years ago it would have been built from scratch,

[@georgelau6715]

My redrow home also same... no tie between block and brick... block came down... shocking that redrow hire these cowboys...

[@Vision2UK]

Seems Redrow have a widespread defective homes problem, I've spoken to hundreds of people since going to the press / doing these videos etc and they all tell me the same thing, same playbook. It's now been over 3 years and none of these defects have been sorted nor has any of the others. NHBC have been involved over the past 8+ months and they told Redrow to execute on reports / defects which they never did, no reports neither. NHBC now attempting to claim all standards are guidelines and can be eyeballed measured even though they have been measured by our snagger as out. We've called for meetings here multiple times to Redrow and Redrow are refusing to attend whilst also failing to attend NHBC meetings. They state they won't attend meetings here because we won't / haven't accepted their offer which isn't enough to deal with these defects.

[@stevenmartin-jones4345]

The roof truss is not supported by that pillar. Truss is sat on the wallplate . Garage door should be hanged of the truss with solid noggings .

[@Vision2UK]

This is what we were told by a maintenance company, they said that Redrow keep doing this and the amount of times they have had to come out and sort it is ridiculous.

[@rokalot2436]

That wooden spacer was probably put there afterwards to try and stop the blocks wobbling around 🤣

[@Vision2UK]

Redrow are the company of bodge jobs then ignore it

[@billjane5522]

I was at the NHBC pride on the job awards last night in London. The NHBC were going on about the quality of new houses. I was tempered to stand up and ask the NHBC Chairman about all those people struck with apartments built incorrectly with illegal materials that the home owners were expected to pay to put right. Its like buying a new car and the engine falls out then the car manufacture sakes you to pay to buy and install the new engine

[@Vision2UK]

I'd have paid to see that, or show them our snag list and ask how a house can be signed off with hundreds of issues, dozens of building regulations breaches. I'm in contact with the cladding people in Wales, those guys are really suffering and need help.

[@johnriggs4929]

The whole industry is riddled with corruption from top to bottom - and the NHBC do nothing. Several years ago, I designed a solution to the perpetual problem of cracking, between the staircase string and the dot and dab. But we couldn't manufacture it in this country and retail it for less than around £25 per staircase. The NHBC at the time allowed up to 6mm gap in their specifications at this location - which most of the time was exceeded. We approached the NHBC to see if they would recommend the system, so as to eliminate the problem altogether - reminding them of their own specification. Their response? They removed the specification altogether.

[@Vision2UK]

@@johnriggs4929 sounds about right. Nhbc don't enforce their own standards, they don't even measure them. We had our snagger measure ceilings etc, nhbc walked in and said that looks fine let's move on. It's measured out and they ignored it entirely.

[@bruce1049]

You can put it down to wanting to chuck these house's up but the guys doing the work know it's crap if they don't McDonald's is hiring. When I started in the 70s you had a clerk of the works the day you did a job like that would be your last day for that company

[@Vision2UK]

There are many red items in this house, should never have passed CML. I've asked for these sign offs from Redrow who have ignored it even though we have a legal SAR Request in place. NHBC have sent their sign off sheet and its blank apart from noting one issue with the side door. Somehow the NHBC have passed a house with hundreds of snags on it. Building control needs to also be done by local building control and not just NHBC. It should also be made a legal requirement for the developer and trades to meet standards, developer / trade / site managers and inspectors should all be held liable legally for all works they deal with.

[@johnbowkett80]

Sites now are more concerned about CS cards than being good and proud if workmanship .

[@garethblake3941]

It's not only just crap workmanship but highly dangerous, if the blockwork was to fall down onto somebody it at best could cause a serious injury or at worst a fatality. There is a desperate need for a good old shake of the uk's house building industry and that's putting it mildly. It urgently needs the government body responsible for overseeing building standards to overhaul the inspection of new works.

[@Vision2UK]

Nhbc claimed it's tied, internal Redrow emails from brickies stated it cannot be tied at the top. Another internal Redrow email (via our SAR request) stated from another maintaince company that Redrow keep installing the garage door attaching it to the pillars and they keep having to come fix it, attaching it to the trusses instead. Redrow ignoring the problem.

[@leehutchinson6219]

Its simple the top block of a non load bearing pillar will crack if a door is swinging on it. The pillar needs moving and all the garage brackets need screwing to the brickwork which the roof is sat on. That pillar is not to swing things off

[@fredblair8694]

whatever happened to tying in the bricks to build a pier instead of using bloody blocks disgusting workmanship glad I left uk for usa

[@davidbrianhydehyde1102]

Shoddy workmanship is the norm these day’s

[@Vision2UK]

Yeah there is no pride and no enforcement of standards so people just take the piss and now this is the norm. Not acceptable at all and dangerous. I can't let our 2 year old anywhere near this garage and other areas.

[@whatyousaidbud]

The shim doesn't actually matter as long as the truss is sitting on the wall plate.

[@Vision2UK]

The maintenance company Redrow brought over to look at things had a go at Redrow for that, they said the amount of times they've had to redo the garage door frame because Redrow keep attaching it to the pillars. Redrow keep ignoring it then they have to come out and sort. Typical Redrow, be told the same thing over and over again but rather than actually doing something about it and preventing it elsewhere they continue on. Part of their problem and qualify problems.

[@gpet23]

Oh yes it does. Load is transferred to the pillar. Are trusses sitting on internal walls in homes?I think not,same principles

[@Vision2UK]

@@gpet23 garage is detached

[@multirole240]

It look like the block pier is just to provide support for what looks like the garage door rails and not structural, But however the blocks should have been tried or bonded back into the brick wall.

[@Vision2UK]

The garage rails apparently should be installed to the trusses, there is no ties. I'm hearing from many people that theirs has collapsed. Its there to provide support to the single skin garage walls no?

[@ghollidge]

I've board more Redrow houses than I care to remember. That said they have got much better from some of shizzle that they used to build

[@justincollins8537]

It's not redrow it's all down to the sub contractor's. That said you have a site agent sat all day in the office doing cross words or drinking coffee .get him out to look the house's over.

[@pleasantville4529]

@@justincollins8537 Many of today's site managers are not directly employed by the contractors. They are agency provided!! They have all of the bullshit certificates which are required such as SSM and other useless qualifications. They simply move from one site to another and make money for the agencies which carry them on their books. A lack of consequences allows this to continue.

[@Vision2UK]

@@justincollins8537 it's both, I've had directors in here and I've shown this to the CEO of Redrow as well as most of the directors at Redrow. They don't care. At no point have the rushed back to us to come see it and apologise, we have yet to receive a single apology.

[@RobMa]

Should have wall ties to stop pillar cracking

[@terencebrookes503]

most of this is down to sales they will tell the customer it will be ready by a certain date and rush to get it done .been in the building trade for 44 years would i buy a new house hell no.

[@Vision2UK]

They had 9 months, plenty of time. No excuses to not meet standards.

[@davidmoss8301]

Redrow are building thousands of new builds all over essex /Kent this needs to be put out there mainstream how are they getting away with it

[@Vision2UK]

Best favour you can do for us and them is to show this to the sales offices. The more this is known across the country that people are seeing this and others issues, it's not acceptable and it's preventing them sales, hammering their image and costing them substantially. In order for change to happen, Redrow need to accept that it's their problem and this shouldn't be there to begin with.

[@Vision2UK]

It's in the telegraph, daily mail, the mirror, Devon live, the sun etc... www.mirror.co.uk/money/family-discover-new-build-177-24769493.amp

[@Vision2UK]

www.telegraph.co.uk/money/consumer-affairs/just-trying-make-complaints-go-away-homeowners-fury-useless/

[@dr.t.]

There's no professionals anymore, its all about building as fast as possible to make as much money as possible, no pride or craftsmanship like the good old days, my house is 100 years old and will stand for another 100 how long will these so called environmentally friendly new builds last?

[@the.internet]

Environmentally friendly, shipped in from China.

[@Olbol288]

There are pros left, just not in the meat grinder of the big sites.. Left long ago.. There’s another one leaving to after 25 years in the game.. No more B@rr@tts for “carrots” for me..

[@soylentgreen326]

There is nothing wrong with concrete block, the problem is that they do not appear to be tied to the brick wall, as in added after the brick wall was constructed. If that is the case then it is not very structural. My limited understanding is that your mortgage is in effect a tri-party agreement as they have loaned against the bricks and mortar, although frankly, you can easily expend more time and money than it would cost to make some of the repairs yourself.

[@arytonthompson6048]

Can guarantee the breeze blocks are put in after the garage is built with no wall ties And tied into absolutely nothing been in plenty of redrow jobs and all the garages are the same seen it why my own eyes terrible they wouldn’t support a card board box never mind a wall

[@firsteerr]

thats not a pillar its a stack of blocks propped up against a wall !! also they are supposed to have metal cable clips for the purpose of " premature collapse "

[@letmeoffthisplanet6208]

Cable clips?..Do you mean wall ties.

[@whatyousaidbud]

@@letmeoffthisplanet6208 No, I think he means the clips holding the cables to the truss, why they would have to be metal is beyond me, they spec metal clips to stop the cables falling down and causing a hazard to emergency workers in the case of a fire, but I'm pretty sure the truss is very much not fire retardant.

[@letmeoffthisplanet6208]

@@whatyousaidbud Cable clips are plastic.

[@shotmegoo4032]

I can’t even see any plate straps there. Has a professional surveyor looked at this for you?

[@Vision2UK]

Our snagger has been in and Redrow have been here dozens of times. Various trades also. Over two years later no efforts have been made. Nhbc coming in a couple of weeks. We have also had the morter manufacturers out. It's very concerning. Redrow effectively ignored it, a maintenance company in Redrows presence months later told them to stop attaching the garage to the pillars as it rips them from the wall and they've told them countless times to stop doing it and Redrow keep ignoring them.

[@andrewhaines3259]

@@Vision2UK Good luck with NHBC! On a new build I bought 20 odd years ago there was a crack down an external corner of the house, through both mortar joints and split bricks that you could easily get a pound coin into. We had the "10 year guarantee" which wasn't worth the paper it was written on. They basically wrote back to say it wasn't an issue. Case closed. Because NHBC is run by the building companies and not an independent inspectorate, they do what they please only pushing enough cases through to satisfy the powers that be!

[@Vision2UK]

@@andrewhaines3259 nhhc is an odd one, when they were here last month the items they disagreed with us on they didn't measure. Yet our snagger did, so the nhbc went off a visual rather than a mathematical. They don't enforce their own standards and they definitely didn't come here to sign off this house, we think they did it remotely or picked 1 house here out of a dozen. Going from what you've said things haven't changed in 20 years.

[@Vision2UK]

We've requested from nhbc to bring an independent surveyor, no reply as of yet. Think given the scale of issues it's completely justified for them to cough up on that

[@davidreilly1031]

What I don't understand is, didn't you look at the house before you signed the contract?

[@Vision2UK]

With new builds you reserve and exchange 6+ months prior to completion. Very few houses are finished before you do this, almost all of them are off plan. During the construction phase we had the assurance of site etc that all issues would be sorted before we complete. As time moved on we became increasingly concerned and we contacted the directors then the CEO John Tutte who gave us his personal assurance that all issues Redrow are responsible for would be sorted and we would love our home. Since completing John Tutte failed to respond and Mathew Pratt who is their current CEO also ignores everything, the word of a CEO is not worth anything apparently. However should we go legal that goes in our favour.

[@pkeeley131]

The trusses are on the wall plate.

[@vulcathene]

Pillar's not toothed in or tied in to the red bricks depending on bricks.

[@Vision2UK]

Redrow say it's tied in, by Redrow I mean a director that has no clue nor did any report / investigation, nhbc asked Redrow if it's tied in and they said yes. The brickies and management company said it's not tied in.

[@Dan-zb7vn]

As an ex site manager I can tell you that I would never buy a new build house, over the years the quality has gone to pot the standard of materials is laughable, the big house builders are making fortunes selling rubbish to the public! Its all about making the property look good on first viewing ,just don't let the customer look to deeply or you'll frighten them off! The sales staff are pushed to get the customers in as fast as possible by the directors then the site manager is under pressure to throw the house up as fast as possible, this in turn is passed to the builders on site who are given ridiculous time scales to achieve the completion this all leads to houses built badly and the company doing lots of snagging, its all down to greed!

[@Vision2UK]

Even after completion we had their head of customer service in our house twice, two meetings. I questioned the money side asking what is the budget to deal with these problems and he told us money is no object, whatever it takes to deal with all the problems is what we will get. I then questioned the limitation on time given to trades to deal with problems and again he said I had his assurance that if they want more they can have more, whatever is needed. When it then actually boiled down to it the trades were limited to 5 days here and weren't seen again. On day 1 we hammered their phones telling them they are here without any lists, no materials and no clue why they are here. It's just piss poor management all around. Had this been properly managed they could have avoided such massive publicity. It's only when all that was done and they attempted to blackmail us into accepting something we hadn't seen did we then trigger the press as they weren't communicating or doing what they said they would do for years. Can only give them so many chances to put right what they said they would do. Had they taken proper responsibility and followed through they could have avoided a lot of this. Though equally this house should not have been given a CML and was just piss poorly managed from the start.

[@michaelagood9358]

Poor site management or no site management!

[@Vision2UK]

We have yet to meet a site manager, been here almost 3 years, requested the one next door to attend a dozen times and be didn't bother, yet somehow nhbc gave him an award for a clean site (even though countless issues there too). Redrow then used this to manipulate buyers into thinking it's an award winning site with good site management. Complete fraud by Redrow and nhbc. We also have nhbc sign off sheet which lists only 3 items at completion, somehow missed the dozens of red items preventing a cml and missed the other 400+ snags. It's complete fraud and the law needs to change to legally enforced standards.

[@rowey3364]

Those blaming the workmanship 🙈 they are built to the spec/ drawing ✍️ think we need to consider the powers above first there is a better way to tie the pillars in but more expensive so boils down to money again

[@Vision2UK]

They aren't built to spec / drawing, there are countless examples of how this is not followed not just on this house but most i've seen. Trades lacking skill and any pride, directors / site not managing things properly and the culture of not my problem. Ultimately a trade has done these works, these works are not to standard and have failed building regulations / nhbc standards. If you can't meet those two very simple and basic things then time to pick a new career.

[@josephlyons6637]

Yeah the better way is wall tyes when building brickwork.?

[@johnwardle7016]

BRICKLAYERS .?????? NEVER HAD TRAING .. APPRENTICESHIP???

[@Asadkhan-pe2je]

That's why we didn't go with new build! They look nice on the outside but the quality of materials and workmanship is piss poor and prices are ridiculous.

[@Vision2UK]

Hopefully our exposure here and across all the papers, MPs etc we can drive change. It's really needed else this will be the next billions of pounds ppi scale problem

[@Trevor_Austin]

Who has your cash and who has the problem? This is why you get a professional snagging company and then your solicitor involved at the same time. Remember the you can always use the small claims procedure in the County Court. Very cheap, for the courts quick and you’ll get a judgment probably on the day as Redrow probably will lose by default. Your snagging list will the have to be addressed or you get the Sheriffs in.

[@Vision2UK]

We had Paul Frost from Snagaroo in, same guy who took Persimmons down with their firebarrier issues. We had him in after all works done by Redrow as Redrow burned down the 2 year warranty clock. Redrow also promised independent snagger which never happened. Small claims isn't viable as the value of items exceed the £10,000 cap, legal option is on the table however.

[@stuartfitch7093]

For all the idiots out there that claim the UK hasn't gone to the dogs and say it's always been the way it is now, I say in reply, come see my garage that was built in the 50s. It's been up 70 years and is in better condition than the one on this video. It's a good example of people not caring about anything anymore. Nobody takes pride in doing a good job. It's always a bodge job and then complain about the wages.

[@Vision2UK]

Exactly!

[@LandlubberDave]

Thousands of new homes being built at breakneck speed in our area, many close to the busy M5 or on land previously prone to flooding. Greedy house builders putting their profits above all else!

[@robnock2170]

I put the blame on the site agent personally. I have worked on sites where the site agent is not very involved and a lot of bad workmanship gets passed. I have also worked on sites where the agent is on the ball and viciously rips trades apart for poor work, throws them off site and refuses to pay them.

[@Vision2UK]

In the 9 months prior to completion to the 3 years post completion we have yet to meet a site manager and no site manager has ever entered this house.

[@edward877]

@@Vision2UK I think even if there was a site manager there's no way he could report all of the bad workmanship or snags, they would never get the houses finished, also being employed by the developer , a site agent would be sacked if they found too many problems, their hands are tied.

[@Vision2UK]

@@edward877 that's what we heard about the previous site manager here, he didn't get his contract renewed because he was giving away too much.. or in other words trying to do things properly and Redrow didn't like this. Redrows customer service manager got sacked for stealing money from companies, apparently invoicing one company for works to correct their problems then just ordering smaller works like cleaning and pocketing the rest leaving the problem outstanding. Lots of this seems to be going on from what we've heard.

[@alpharomeogtv]

They chuck up homes these days, max profit , rubbish build quality, high prices. These houses will not stand the test of time unlike older houses. My house is 350 years old and is better built than a lot of these modern houses. Would not even look at a new build.

[@tintersniffer9929]

The only name to blame is the company building the houses. You get what you pay for...

[@Vision2UK]

That's the problem, you don't get what you paid for.

[@garryentropy]

bish bosh

[@nigeljames83]

shody work to make profits

[@MrJohndykes]

Redrow there a bag of shit mate ,unfortunately it’s not just them it’s the majority of new builds.☹️

[@johnwormley5161]

Subbies

[@TheUkGrimekid]

new builds for ya, no skill or thought have gone into them

[@MrIanmmackay]

We continue to lose greenbelt and perfectly serviceable Edwardian and Victorian properties to free up land for this crap! 🤬

[@Vision2UK]

This wasn't built on greenbelt to be fair, vast majority of homes aren't. That's a different battle entirely.

[@MrIanmmackay]

@@Vision2UK OK, but it's even more upsetting when you know what has been lost to enable newbuilds to go up... There are houses not far from me that are only around 5 or 6-years old, but look like they're about to fall over. Not sure who built them though! 🤨

[@Vision2UK]

@@MrIanmmackay if you look at number of homes being built on greenbelt, space wise Vs brownfield etc it's barely anything. Sure it happens in some areas but it's very minor in % Vs greenbelt available.

[@MrIanmmackay]

@@Vision2UK A load of greenbelt is currently being built upon by Redrow just down the road from me (Halewood Liverpool) - it was farm-land and the former location of RSPCA Horses Rest and kennels. I believe there are going to be 1000's of homes and apparently they're going up at an alarming rate, so anybody's guess what the build-quality will be like...

[@mickmay7433]

Absolutely disgusting

[@ceejay777-u6p]

i built them pillars and i worked hard so stop moaning like to see you do it mr