REI is banning some members from making any exchanges or returns

[@yossarian451]

I'm a regular shopper at REI and it's amazing to see returned items that are obviously worn out and then brought back in for a return. There are people that abuse a privilege. I see people doing it all the time at other businesses and it's disgraceful, and dishonest.

[@Bigrignohio]

Now Costco needs to follow this guideline. And if she BOUGHT $10k and KEPT $7k that means she (on average) returned THIRTY PERCENT!

[@SteveMcLuckie]

I'm very confident that it's not simply returning $3000 out of $10,000, but something about the pattern of returns. A couple of years ago I returned $2800 out of perhaps $3300 in purchases, but what I returned was one $2800 kayak. I (foolishly) loaded it while it was still partially wrapped, and when I unwrapped it to go paddling 2 days later I discovered that the end had been hit and had a dent and some cracking. As a member the guarantee would have let me paddle it for 364 days, routinely banging it against a bunch of rocks and dragging it around, then completely break it by dropping it off the roof of my van, and return it for a full refund after year. It's a very generous return policy, and some people are obviously going to abuse it. I don't doubt that their methods are imperfect and a few honest people will be banned, but even if this woman is completely honest about the reason for all those returns she has at least demonstrated a substantial propensity for making frequent returns. You can't continue to accommodate customers like that, reward your customers with the very generous return policy, and remain a profitable business.

[@MrJonreed7]

@@Bigrignohio costco does cancel memberships of those who abuse the return policy

[@IntriguedLioness]

*This girl is not a victim.* I have been witness to abuse of the REI return policy for years. William Sonoma had the same problem and had to batten down the hatches. I've joked that it is Instagram influencers because sometimes entire camping sets including chairs and warm blankets are returned and you can just assume that they are taking pictures on a weekend trip to the mountains and then returning everything. If they wanna be Instagram famous in my view, or whatever the excuse, they can try another chain. We, the members of REI CoOp stand behind the decision.

[@TurdFerguson149]

You, the Karen, don’t represent the feelings of rei members. This woman did not violate the policy in any way. If rei wants to put a limit on the number of returns a member can make, then they should add that to the policy.

[@pinchebruha405]

You’re both ‘Not Wrong’

[@InsiderBoy]

@@TurdFerguson149They did and now are enforcing it. So you’re wrong. 😂😂😂

[@TurdFerguson149]

@ no they didn’t, read the policy loser

[@kevint1911]

The woman in the story provided evidence that she has purchased about $10,000 worth of merchandise and returned about $3,000. A 30% return rate is high, in my estimation. People need to understand that returns cost the business money in terms of labor to stock and ship the item to you and again when you return it. Also, if you remove the tags from and item now it isn’t new and goes on the discount rack. I am an REI member and over the years I have spent a few thousand dollars with them but my rate of return is much lower. I don’t know exactly but probably about 5% of my purchases and all but one of those items were unused and still had tags. The one item I returned without tags was a pair of pants that were very uncomfortable. I really didn’t think they would take them back but they were $100 so I asked if there was anything they could do to help me. They returned them at full value and explained the return policy which was very generous. I was grateful and impressed with their customer service. But when a company offers a good benefit like this you shouldn’t abuse it because they can take it away and likely will take it away from everybody,not just the abuser. I am actually surprised that in this case they are only addressing the issue with the return abusers and not changing the policy for everyone. Having said that, they could have sent the members perceived to be abusing the return policy a letter of warning before cutting them off entirely.

[@secularmeditation]

She returned 1/3rd of all she bought and she thinks thats reasonable 🤔 nah

[@tysoncodes]

Yeah this is a crazy level of entitlement.

[@tysoncodes]

She returned 3150 out of 7783.31! Insane.

[@meglyy]

In 10 years, though. Not in 6 mos.

[@tom23245]

You guys are terrible at math. She returned about 28% of the value. It doesn't mean she returned 28% of the items she bought. Assuming she isn't lying, most of her returns are new and not used. I'm sure there are other customers where they clearly lose money on, but REI needs to redo their return policy if returns within policy is causing losses.

[@fatteebaddee]

It's not math, it's reading (hearing) comprehension. Yourself is bad at distinguishing ​@@tom23245

[@DurkMcGerk]

Seems a very measured response from REI to protect those that don't abuse the return policy. She felt she wasn't abusing it. REI disagreed. They can just decide not to do business with somebody if they choose.

[@valeriefromoregon]

They also took away a lot of dividends.

[@TurdFerguson149]

That’s a totally bs comment, Karen! She has spent thousands of dollars at rei and they just arbitrarily decide to do this to her? If rei wants to put a limit on the frequency or number of returns then they should just do that!

[@DurkMcGerk]

@@TurdFerguson149 they did put a limit. ZERO 🤣

[@thomashughes_teh]

@@TurdFerguson149 If it wasn't damage, it wouldn't need fixed.

[@TurdFerguson149]

@ none of her returns were damaged

[@davidwright873]

Yeah...i dated a girl that thought this kind of behavior was acceptable.....She's the kind of person that intentionally trashes a a rental car since "She don't own it."..

[@Maybe1Someday]

She sounds fun, you sound like a bum thats still salty she left you...

[@winterlego1102]

Anyone who has a spreadsheet like that is not innocent

[@Widdershyn]

Except from how it was phrased in the video, she made the spreadsheet AFTER she got informed about the policy. She probably had receipts she could check with in the past for records.

[@NavVasudevan]

Folks who keep 10 years of receipts also clearly problematic

[@AlexRocks24-7]

Very true

[@leospaceman2976]

This lady has a problem, and she is utterly naive to think she is in the right since she called the news.

[@TurdFerguson149]

What problem is that? I guess it must be that she decided to shop at rei in the first place? She needs to find a company that knows how to treat customers who spend thousands of dollars on merchandise?

[@bearinmind50]

@@TurdFerguson149 a 30% return rate is excessive. Keeping $7000 out of $10000 originally spent means she returned $3000 worth of goods. I’d agree that’s a problem.

[@TurdFerguson149]

@ it’s not excessive at all as there is no limit according to the policy. The items were returned new

[@bearinmind50]

@ what percentage would you think was excessive?

[@TurdFerguson149]

@ I would be fine with whatever percentage rei would put in their policy, but they don’t put anything at all about a limit in the policy.

[@annegallagher7558]

30% return rate??? One out of 3 things she buys she returns. Try it on in the store then order what you want. Insane

[@thomashughes_teh]

A percentage of statistics classes do nothing to improve the understanding of those in attendance.

[@jamesfields7]

@@annegallagher7558 how do you try on “online only” merch in store? Just curious? If it’s a pair of shoes and they don’t have you size do you try on a larger or smaller pair? You’re outraged over a percentage, but don’t bother putting that into the context of online shopping. Cute.

[@bikebudha01]

Um, did you not watch the interview? Most of her returns were because the store didn't have her size 'in stock'. So she ordered online. Then 'returned new' those items that didn't fit....

[@SteveMcLuckie]

@@bikebudha01 Did you watch the video? The spreadsheet that she made for her sob story to the news said she returned them, not that she exchanged them as most people would do if they ordered the wrong size of something they actually wanted.

[@fidgetthedalmation7433]

@@bikebudha01 Exactly!

[@fleabag2mr.151]

She is a problem if she is returning 30% of her purchases.

[@Mthanerco]

Not 30% of her purchases, 30% of the value. Completely different.

[@banderson1979]

She returned 30% of what she bought, she "kept a spreadsheet about her purchases" come TF on. She's a millennial taking advantage of retailers.

[@jdhasty8660]

It’s about time. I have relatives who belong on that list.

[@swagout206]

Snitch

[@jugglesdimensions8632]

​@@swagout206 Justice

[@swagout206]

@@jugglesdimensions8632 your mom is Justice

[@jugglesdimensions8632]

@swagout206 Wow, that was a stupid comment, try again.

[@chinaexpat1827]

ME TOO, AND I KEEP TELLING THEM TO STOP

[@hourbee5535]

After watching this and hearing her story, I am fully on the side of REI

[@bikebudha01]

Why? Most of the stuff wasn't in stock to try on 'in store'. So she ordered online, and some stuff didn't fit. Did you not see all the "returnend NEW"? items listed?

[@JesseJay-o5o]

Cool! You want stores to be allowed to sell without allowing refunds? It doesn’t matter, if she returns everything she ever buys… it’s their policy. If they don’t like it, they need to change it for everyone. You know why they won’t? Because it’s bad business and they will lose customers, moron.

[@SteveMcLuckie]

@@bikebudha01 You mean the "returned new" on the spreadsheet she created for the news story? If the problem was that she hadn't been able to try it on to check the fit why did she simply return so much instead of exchanging it for a different size? She may not be deliberately abusing the policy, but she has thoroughly demonstrated that she's not a profitable customer,

[@bikebudha01]

@@SteveMcLuckie how do you know? It stated she returned 30%, meaning she kept 70%. Sounds like a great customer.

[@OccamsToaster]

@@bikebudha01 You've obviously never run a business. At least not a profitable one.

[@westhavenor9513]

I remember seeing contractors in the return line at Home D. trying to exchange very, very used power tools for new ones before they changed their policy. There will always be opportunists.

[@jon9103]

To be fair, 30%, by her own admission, does seem to be rather high. Almost certainly more than enough for her total business to be loss for REI.

[@Ratigast99]

@@jon9103 agreed! That’s almost a third of!

[@TurdFerguson149]

@@Ratigast99wow, impressive math skills Karen!

[@TurdFerguson149]

Is there anything in the policy that says she is breaking the rules? She purchases items online because they don’t have them in the store… if they don’t fit she returns them new. If rei wants to put a limit on the frequency or number of returns that a customer can make then they should just put that in the policy.

[@brakesforsnakes757]

Looks like many of the items were returned new which really shouldn't count against her. I remember Best Buy put me on a return probation years ago because I was returning a lot of what I bought but it was all still brand new & sealed!

[@keikei3301]

30% isn’t high if it’s online bc stuff just doesn’t fit and you won’t know until you get it.

[@RAZ423]

It is a good thing we have her picture now for the other retailers she has been abusing.

[@twofortytwo]

Good ! Costco needs to do the same thing more often.

[@Hexnilium]

Not a serial returner, but she has spreadsheet?

[@hamradiotimes5586]

REI sells item not renting items.

[@CherryBlossomHouse]

Some people use them so much and try to return them in an overused state, saying it does not fit. Then they proceeded to buy the brand new stuff using the refund and start all over. Pretty much they get to use new items for free.

[@mray8519]

No business needs customers that cost money. She’s NOT a victim.

[@chrisrstt]

That’s a 30% return rate. Thats a lot!

[@SK-ki1te]

Good for REI !!! Costco should be next!

[@2centsam927]

Yup. Home Depot has the same problem. Homeowners will buy a Skil saw and a wheelbarrow to form and pour a patio slab, when finished simply return the items. It's like a tool rental but for free.

[@n8mayfield]

Abuse a courtesy and it’ll be taken away. Pretty simple

[@bluefungi]

I know that people do this with home depot too. They buy the tools and say they're unhappy with them and get the money back and the project done.

[@John-uz4et]

“Victim”??? Seriously? How cool we live in a time where businesses can punish individual users and not everyone. The Future is NOW! 😃

[@chrisjackson1215]

Oh COME ON. She spent 10k on stuff and only kept 7k of it and she wasnt to know why they think she's abusing the return policy?

[@cawheeler27]

I saw the red on that page and was like “oh yeah, now I get why this is happening…”

[@johnp139]

So she spent $7k on stuff that only had a wholesale value of like $300. REI is still raking people through the coals!!!

[@user-ViralVid]

Common sense prevails

[@bshwin]

Shame on them for ruining it for everyone

[@OccamsToaster]

Did you watch the video? REI still offers the same extremely generous return policy to everybody who doesn't abuse the policy.

[@bshwin]

@ I did but they will not continue to do so with all the abuse by their customers.

[@bfranco1519]

Then change your no questions asked return policy! Shame on REI

[@OccamsToaster]

Are you too dumb to have understood the story? They did change the policy. Luckily for the rest of us they only changed it for her and other people who abuse the policy.

[@Marisoooul]

Fact of the matter is people abuse return policies throughout all retailers. So, I’m sure in some of her returns, there was used items probably even times she went over the time frame of returns and blew up a storm inside the store.

[@stickingaroundthevortex]

I believe the problem is indecisiveness, and now nobody should be “surprised” if they get a letter in the mail. Thank you for spreading the word !

[@hansel2001]

Good for REI! Finally a company with some balls. $10K in purchases and $3K in returns. That is abuse. Company is better off without customers like her. Is she delusional?!?

[@t.h.2605]

Did I hear it right that she kept about 70% of what she bought from REI? That is quite a bit of returns. Wonder how many businesses can survive if every one of their customers incurred that much returns. Agreed with the expert that REI could have been more circumspect by giving high-return rate customers warnings first.

[@hamradiotimes5586]

Simple fix after purchase no refunds or exchange . Buyer beware....works in Europe...

[@bikebudha01]

This is the worst part about the success of Amazon. So many stores don't carry much of anything anymore. You roll the dice when you order online. Will it fit? Will it be comfortable? A lot of times the answer is 'no'. So then you have to box it back up, get a return lable, go down and mail it. I so miss the days where you could just walk in, try it on, and KNOW if it was a good fit.

[@lukas______]

REI employees literally recommend the "insurance" thing where you can return shoes like two years later and buy new ones.....

[@solvated_photon]

What I can say is that making the returns process to easy or generous seems like it could lead to some people using less care and discretion with their purchases in the first place.

[@herminquijano]

Costco need that .. they take anything back .

[@LJen-hb8rm]

i knew of two girls that would buy a dress. Tuck in the tags wear it to an event and return it. This behavior raises the cost for every one. I have returned stuff so I am not innocent but I do not return 30 per cent of the items i buy.

[@TheBks573]

Every Retailer denies customer who abuse the return policies.

[@RalfWiggam]

She just thought REI (return every item) I saw someone return a sleeping bag that looked like it had been used for years damaged and dirty. Some people just need to be self-aware before they act like victims.

[@DTDan-b8r]

How many employees are on that list?

[@nsff2001able]

About time

[@user-pi5lx8dm6k]

REI’s main selling point is you can return items after a long period so I’m much more likely to buy something, where as at other stores I’m more discerning. Also returned items that can’t be sold as new are sold in the annex, I always check out the stuff there.

[@GamesFromSpace]

@@user-pi5lx8dm6k Unless they can put it back on the shelves unopened, each return costs them money. It's a great service to offer, but at some point a customer is just too expensive to keep.

[@torreyintahoe]

Returned Equipment Incorporated

[@Lordoftheapes79]

I worked at Radioshack for years and saw a lot of people abuse the return policy. Just as an example, they'd buy a big TV for the Superbowl and return it on the Monday after. One time I had a guy buy a couple of remote controlled cars then proceed to trash them and expected his money back. I mean, these things were covered in mud and physically broken. But, the internet was still new back then. In REI's case, I completely expect that they have people that buy stuff for a trip, use it on said trip, then return it when they get home and this is just them cracking down on it. That aside, with online shopping what it is now, there does need to be some leeway for mistakes, so long as the items weren't obviously used and can still be resold.

[@streetlegalsprintcar]

She looks return-eee ❤

[@alyssa0411]

That's fine….just take your money somewhere else. REI is overpriced anyway.

[@davidwright873]

way...

[@derekcarstensen9134]

I know you you voted for lol 😂 why do you think overpriced, are you really that much of a dumbass that you can’t figure it out

[@OccamsToaster]

@@davidwright873 I'm guessing neither of you is a member or has a clue. REI's own stuff is competitive with other brands, and the 3rd party stuff is priced the same as it is elsewhere. Then at the end of the year they give you back about 10% of what you paid for most stuff.

[@kentGrey]

She returned a THIRD of her purchases. If I'd purchased things from a particular store a few times and a third of it didn't fit when I got home I'd be sure to try before I buy. A THIRD of her purchases. She just didn't care.

[@steveelrino1339]

I have seen people return hiking boots that looked daily worn for years.

[@look8766]

She should have shared how long she waited to return the items. I doubt it was $3000 of shirts that didn't fit. Need all the details to see if the system was abused.

[@thomashughes_teh]

REI is a Co-Op. I've been a member since 1976. Back then I could only get items by mail order from a catalog. Clothing was not a major part of the program. The core focus was equipment of the highest quality from small batch suppliers often outside the USA. Now it's run as if it were a retail chain with a perks club. I fully stand behind the new returns policy. Until the 1990's outdoors clothing was rarely considered a fashion choice. Now it's a ubiquitous genre. Fashion retailers have to put stoppers on serial returns and return patterns routinely. Outdoor clothing has become fashionable and of surprisingly inferior design by previously trustworthy brands cashing in their reputations for short term profit. If being caught in the crossroads of this traffic is alarming, I doubt the solution is burdensome.

[@TheJhtlag]

Interesting point, I've been very aware how outdoor clothing has gone from highly functional to fashion statement (see North Face) so understand how the old school "it will last a lifetime" guarantee got turned on its head.

[@SteveMcLuckie]

Those companies cashing in are pretty much corporations that bought out small, successful companies like North Face. As for function vs fashion. I don;t think it was anything later than the early '80s when I walked into an EMS and an entire wall was pretty much all Allen A cotton shirts.

[@nicklindsey3099]

You returned $3k worth of items?

[@pinksqrl7]

That's like, 1 tent and a coat or pair of boots

[@cawheeler27]

@@pinksqrl7not for her, half that page they showed was red, she returned a lot of stuff.

[@SteveMcLuckie]

@@pinksqrl7 Except that she was routinely returning far more modest items. In her case returning $3000 out of $10,000 in orders (her numbers and claim, not REI's BTW) means that for every 7 item shes keeps she returns 3. That's actually a 42% rate.

[@kevinwhited984]

It’s about time!

[@pinchebruha405]

Returning new stuff is fine, but if it’s used and abused then nope, I’ve seen people trying to return stuff that’s three years old, I call em out so the employee dosent have too, I drop the old oh so returning it after using it so the rest of us can enjoy the price increase’s thanks….shame works pretty good

[@elund408]

this is the problem with buying online, especially clothing, shoes etc. If it doesn't fit you need to be able to return it. Most of what she bought was returned in new condition but if you need to return 30% of what you buy, you need to shop at the store. For this reason I will not buy shoes online. too much chance that I will have to return them.

[@GAROmx]

They were “borrowing” the equipment 😂

[@spaceprepper3657]

ANOTHER BOYCOTT 😂😂😂.

[@dmai73]

I'm in total support of this policy. Surprised it wasn't implemented years ago. My wife is somewhere bad about that too, hearing that lady say she's not that bad, makes my wife look like a saint. The amount of "REI Garage Sale" items sold at rock bottom prices, ends up hurting the mass general consumers at the end of the day. Like theft - those losses gets passed onto law abiding consumers.

[@andreahood9465]

I know someone who abuses the returns policy at Costco too. They never say no and it’s annoying.

[@sebfrett1005]

I'm not surprised.. REI is on its last legs of actually staying open. They are not doing well.

[@space9277]

The spreadsheet doesn't say when items were purchased and returned. Yes it says returned new, but REI has a 1 year return policy.

[@rationalplanet]

Its tongue in cheek nickname has always been Returns (&) Exchanges Incorporated Probably a long-overdue cost-benefit change for the better. But will it keep the prices down?

[@Greg_Huff]

I can't even afford to walk inside an REI 😂 so whatever

[@lillypatience]

I guess it’s the principle of the situation bc there’s ways around this… I didn’t catch how long after the purchase did she make her returns?

[@OccamsToaster]

When she returned stuff probably isn't a factor, or they'd be changing the generous 1 year return period for all of us. If it was all really in new condition it would probably be better for REI is she waited until the end of the return window because they'd have her money for almost a year before having to give it back. I'm guessing the factors include stuff not actually being in new condition, stuff being returned as the wrong size without exchanging it for a different size and other things that suggest that she's not simply making mistakes while honestly trying to buy stuff.

[@swe3t23]

But you can return a whole couch used at Costco. Make it make sense

[@robbmanchester5747]

My wife is one of these constant internet buy and return people and it drives me nuts to think what the $$$ are for the company to please her … then regular shoppers have to pay more to cover the $$$ - companies really need to stiffen the return policy for Internet purchases it’s not sustainable …

[@sheerwillsurvival2064]

It’s because they use it as a clothing rental store. No one wants used clothing. Make sure before you buy

[@scottmacs]

Surveillance Capitalism!

[@fidgetthedalmation7433]

I mean, I return a lot too, so I understand where she’s coming from. (Not REI though.) Mainly clothing and such. The problem is that sizes vary so much between brands and my body is irregular. But not only between brands, but sizes can vary depending on the item from the same brand. So, the only way to know if something fits properly is by trying it on. Normally, I like to shop in store, so I can just try on stuff there, but an increasing number of products that I’d like to buy are either not offered in store entirely, or the sizes I need are not offered in store. (Or the store just closes entirely in my area). So, I then end up buying a couple of each item, because I buy two or three sizes to try. Then, all of the clothes that don’t fit (1/3 to 1/2 of what I buy) I return. Sadly, with the rise of online shopping, this is becoming more and more common for me. If a store doesn’t carry all sizes and then decided to ban returns or exchanges, I will definitely no longer be shopping there.

[@OccamsToaster]

You're buying stuff specifically with the intent of returning it? You're *exactly* the type of customer REI doesn't need. Her own spreadsheet says the stuff was returned rather than exchanged. Maybe what the news story didn't tell us is that she's a moron who can't even be bothered to order the size she expects to fit and then exchange it, rather than return it, if it doesn't fit. The rest of us would be far better off if stores stop letting you and Karen drive up prices for the sensible people.

[@fidgetthedalmation7433]

I am not buying stuff specifically with the intention of returning it. I am buying stuff with the intention of ensuring I’m buying a size that fits. I used to just buy the one size that I would expect to fit, but then just too many times, it didn’t. So, now, I order a couple of sizes because I don’t have time to be buying a size and waiting 1-2 weeks for it, only to find out that it doesn’t fit, and then need to buy another size and wait another 1-2 weeks. Plus, then I have to pay for shipping for the second order too. This way, I know I’m buying a size that fits. Taking up to a month to do something that could take 1-2 days in store is ridiculous. So, I actually see myself as very sensible. I will also note that I do not keep a spreadsheet or anything and I also do not order very much. If stores don’t like it, then they should be keeping better stock of the range of products and sizes available in store.

[@OccamsToaster]

@@fidgetthedalmation7433 I see it as stupid and inconsiderate. If you are buying 3 of the same item in 3 different sizes you're very definitely buying stuff with the intention of returning it. Unless you have far more difficulty than most people, you should be right about the necessary size most of the time. When you do need to exchange something it shouldn't take more than perhaps 10 days to return an item and get the next size up or down, which should definitely fit unless you're very bad at it.

[@fidgetthedalmation7433]

@@OccamsToaster I see your comment as inconsiderate. I explained why I do it. Typically, it’s not 3 different sizes, just 2. But I do have more difficulty than most people because my body type and size is abnormal and I’m very often at the edge of two sizes. It’s often a 50/50 between which will fit. As I mentioned, I used to only buy 1 size. But it became far too common that the one I ordered wouldn’t fit, being at that border. Up to 10 (business) days is how long it usually takes, so you’re correct. But 10 business days is two weeks. Again, as I mentioned, waiting 1-2 weeks for the first order, then needing to exchange it and wait another 1-2 weeks along with pay for shipping again is ridiculous when it’s something that can be done in 1-2 days in store.

[@richardf6932]

Reminded me of people who return promo dresses after the promo..,..

[@clintonlamar1503]

The problem with internet purchasing. And they dont carry it in the store and actually promote buying from their website. Now you will be stuck with it.

[@mitchellquartero]

👏

[@gua742]

Shut that woman up!

[@amyeastman8764]

Eeeek. I hope America eagle doesn’t do this to me! I’ve had the worst luck there lately

[@Anthony-G2G]

I wonder how many thousands of customers dont bother to return when they should.

[@robertgrays8790]

Sounds like the same people that get VAC or game bans on Steam platform for cheating.

[@stickingaroundthevortex]

Imagine it’s your first time and you Banned.

[@machineman6498]

Good! How is hitting 3 THOUSAND dollars in Returns not an obvious reason? After shopping the brand for 10 years, most would have a feel for how their sizes run.

[@SteveMcLuckie]

Familiar with it or not, most people would make an exchange instead of a return if thy got the wrong fit in something they actually wanted.

[@JimzAuto]

REI member for over 40 years- keep in mind REI is a ‘non-profit’. Returning items that ‘don’t fit’ doesn’t make sense for in-store items. She may choose to shop elsewhere that will take all her returns.

[@BreadBox42]

Some people really do abuse return policies.

[@LeahGratiot]

Wow! 😂 How ridiculous!

[@amyeastman8764]

I think the woman that returned the 30% is ok. Most was online bought and that’s how it goes if you buy online. You just do not really know.

[@brakesforsnakes757]

Return Everything Indefinitely no more!

[@swagout206]

don’t shop there anymore, simple

[@kurtsampson4942]

I don't go to rei very often their customer service doesn't match the price.

[@internetzone1178]

Don't buy if you keep returning items.

[@pitviper7924]

This person has a hard time keeping/making a decision.

[@pavanatanaya]

REI sells memberships based on the return policy. They should refund anyone the deem to have abused the policy they sold

[@pavanatanaya]

Truth is, REI management hates mirrors. The fault is theirs, not the Members

[@miniharez]

Oh yeah im sure people do that, they are going to ruin it for all us who dont abuse, appreciate, and enjoy how awesome their policy is. BAN THOSE PEOPLE!!

[@philg6115]

Simple solution, stop shopping at rei

[@Maybe1Someday]

Just stop shopping there then. Anything they sell you can get directly from the manufacturer Any shoes and cloths just buy directly and cheaper. Easy fix. I just bought some boots and it was cheaper to buy them from the manufacturer and have them shipped to my door then buying in store. Its the death of retail.

[@oso_nomada]

What a “VICTIM” 😂😂😂

[@davidlahham5340]

if you can't return then you shouldn't be able to buy

[@germanshepherd6638]

Sounds like bankruptcy

[@riseonePDX]

these are the people bringing in carts of boxes into the post office, huh? haha

[@westhavenor9513]

Yeah, I think returning 30% of your purchases over 10 years is a bit excessive. I believe REI is justified.

[@GlorifiedPizza]

Just buy a new membership under a different email/phone number. Problem solved.