Remotely Access Reolink Security Cameras Wherever You Go | You Ask, We Answer

[@bubbawubba2307]

This doesn't help any. I have the reolink app and at home I can view it just fine while using the wifi. At work I cannot it says device disconnected. When I get back home and back on the wifi I can see the cameras again. So why isn't it working if all I gotnto do is get the app?

[@dhansel4835]

I'm having many cache files in the folder. I want to delete mine but what will It do to my system? Your problem at work is probably your company has blocked certain IP addresses or have set up a fire wall to do that.

[@mycatsadiva]

Is there a fix? I am not able to access any cameras remotely unless I am using my home wifi. Once I am out of home range and on a 4G or 5G network, the Reolink App doesn't produce images. I can access the settings menu on the app and even make changes in settings, but there is no image from any of the cameras. My cameras are connected to the NVR; the NVR is connected to the wifi router; and the phone app recognizes the cameras, so I'm not sure why I'm having an issue. I have the same problem when I try to use a web browser. Reolink's support articles say to upload the UID of every single camera (maybe for porting?) but neither the app or the NVR provide me with any camera UID. I'm bummed - this means no access to images if I am traveling in another state.

[@ReolinkCameras]

Hi there, thank you for your detailed description of your problem. You can try to send the description and some related screenshots of the camera on the APP to [e-mail]. There is the UID on the NVR/camera body. You can find according to this article, support.reolink.com/hc/en-us/articles/115004039093-How-to-Find-UID-of-Reolink-Products.

[@smig95]

I am experiencing the same issue. It just started a few days ago. Going back and forth on emails with REOLINk customer service is an additional layer of frustration. If you find a solution can you please respond with a fix. I have tried rebooting the NVR and each individual camera as well. The link provided from the company takes you to an article that say it is not available.

[@mycatsadiva]

@@smig95 after researching this situation I discovered the only way to get access to the cameras 'outside' a home WiFi range is to assign the cameras to ports on your PC. There are several videos on how to do this, but I have yet to try it myself. I have a new issue. When I try to review my cameras in my web browser I get a pop-up notification from some third-party company asking me for my login credentials. It's goofy. Somehow, this pop-up is blocking my router from connecting to Reolink. So now I have no access to my cameras unless I'm viewing them inside my house. This is beyond annoying.

[@CptnKase]

​ @Reolink This is where I am stuck also... App works just fine, but the desktop client works differently and that is frustrating. Help appreciated as it seems i'm not the only one.

[@whatyouwill]

@@CptnKase I have watched a couple of videos that show people how to "port" their cameras, but these videos are uploaded by other security camera companies. I have no idea why Reolink has failed to provide the same content for its users. Seems to me like someone from Reolink should create a video showing people how to set up their systems for true remote viewing.

[@benjackamoses8015]

You didn't show us how to setup remote on the app 😂😂😂

[@ReolinkCameras]

Hi, please feel free to contact Reolink support at [e-mail], thank you.

[@a.ced.2052]

⁠@@ReolinkCameraswe need to see how it’s set up…. I’m having trouble setting it up and tech support hasn’t been easy to work with…. Cameras look great but a good tutorial would really take this experience to the next level

[@kerrilharris5123]

I can't add the camera to my app using the UID number. It says "Connection Failed" Please make sure your device is powered on and connected to a stable network before retry. The cameras are already set up and running. I'm looking at the feed real time, sitting in the same office with the set up. In the camera software, there is no place to select enable UID.

[@ReolinkCameras]

You can try yo reset the camera, and try to add the camera using the UID nubmer: support.reolink.com/hc/en-us/articles/900000599863-How-to-Reset-Reolink-Devices. If still not working, pls contact our support team: [e-mail].

[@a.ced.2052]

Did you figure it out, I’m getting same message…. I’m new to this and want to remotely view cameras on app from iOS riolink app

[@josuerodriguez4141]

Why when I'm at home I can see my cameras but when I leave the house the application says they are disconnected?

[@ukqwerty999]

HI, i have an NVR system and it works fine, and another camera on a different wifi network in a different location, i can only view this camera when i am connected to that wifi network when i would like to view it at the nvr location, is there a fix, please.

[@ReolinkCameras]

Hi there, you can try to submit a request here, support.reolink.com/hc/en-us/requests/new. Our technical staff will try to help you.

[@treezza2817]

You mention the Client and the one that follows, but you don't explain how to access them.

[@derekhudsonmusic]

Quick question, I have connected cameras/nvr up to router and got a live view after entering the uid and everything works fine. However when I swap to data usage or another wifi say at my friends house I don't get and feed and it can't connect? I want to be able to view it when I'm not home as if it only allows me to view it while I'm connected to home wifi then what is the point?

[@ReolinkCameras]

Hi, there may be many possible causes. Please reboot both the camera/NVR and router for a try first. Then refer to the troubleshooting article below, or contact our support team for help. You may send an email to [e-mail], or submit a request via support.reolink.com/hc/en-us/requests/new. Refer to: support.reolink.com/hc/en-us/articles/360006937074-Connection-Failed-when-Log-in-Remotely-via-UID

[@ashleydruce9777]

Siren on argus3 to quite.Voice for speaker poor.only 1 x access to cloud in 7 days.cant find where you hide this feature.is it a auto rolling of 7 days or is it just encumbered enough to force the subscription plan.

[@chrisb9841]

Is there no review process within REOLINK before they upload content to their official channel? It should have turned out then, that this video does not provide usefull content to their customers.

[@PowerSportsGarage]

When will reolink have a Roku app so that the video feed can be viewed from any tv that has a Roku on it?

[@ReolinkCameras]

Hi, I am afraid it's not in a recent plan yet. We would contact the R&D team for your request. Thank you for your suggestion. You can also use some third party camera manager software, or smart home methods like Google Home & Amazon Alexa, or sideload the Reolink phone app to the TV. support.reolink.com/hc/en-us/articles/900000616143-How-to-Cast-Reolink-Camera-s-Live-Streaming-to-TV

[@amateurdj4208]

Hi, i have a question: i installed the reolink cameras to my home and i want to know when the hardisk is full it will dellete automatic old clips but i do not know exactly how many clips it will dellete? 2-3 old clips or more?

[@ReolinkCameras]

Hi, for the camera SD card overwrite, it would overwrite the oldest files according to how much space is needed for new recordings. For NVR HDD overwrite, it would delete the 64GB oldest file each time it gets filled up.

[@icemanbrfc]

I have the RLC-410 5mp cameras. 1 however wont allow me to connect to my mobile data connection. Is there anything i can do? I deleted, rebooted the camera, re set it up, but nothing. Failed to connect to network

[@ReolinkCameras]

Hi, in this case, please send us an email to [e-mail] or submit a request via support.reolink.com/hc/en-us/requests/new with the camera model, hardware, and firmware version attached. It may need our technical support team to help with. Find camera information: support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App

[@KOLYNandKYLYNN]

I'm having problems viewing my cameras from the app it's like it doesn't want to connect if I'm on cellular network but once I connect my phone to the wifi it works that does not help me at all since I can't connect to my Wi-Fi when I'm away from home

[@ReolinkCameras]

Hi there, you can try to use UID to add the camera to the APP. If it still can't connect, you can submit a request here, support.reolink.com/hc/en-us/requests/new. Our technical staff will help you with further checks.

[@GHERARDOPA]

Hello , when i see my nvr via web browser i can see only 1 camera on my screen , if i want see the others i have to choice the other channels. Why ther is no option to use multiscreen also on web browser ?

[@ReolinkCameras]

You can only view on camera via a web browser, if you want to view multiple cameras simultaneously, you can use Reolink App and Reolink Client.

[@ryanpereira8133]

Everything was working great and then out of nowhere one of the cameras stopped sending me push notifications. I have 2 cameras currently running on the system and I'm only getting push motion alerts from one camera, I've tried resetting the NVR and camera, and swapping the cameras and no luck. help!

[@ReolinkCameras]

Hi Ryan, please check whether push notification is enabled for this specific channel. support.reolink.com/hc/en-us/articles/360013378753-How-to-Enable-Push-Notifications-for-NVR-via-Reolink-App If it's enabled but still no luck, please send the NVR system information and settings pages to [e-mail] or submit a request via support.reolink.com/hc/en-us/requests/new for further help.

[@muhon19]

Hi i'm having issue camera share i'm scanning qr code also trying to make guest account still not working need help please

[@ReolinkCameras]

You can get the guide here: support.reolink.com/hc/en-us/articles/900000604063-How-to-Add-User-Accounts-for-Reolink-Products, any other problems pls contact our support team at [e-mail]

[@cuxietube]

Does not really go into details to show how to configure your nvr and router to make it accessible from anywhere.

[@ReolinkCameras]

You can add your NVR in Reolink APP, then you can access NVR from anywhere. Here is the guide: Pls check: support.reolink.com/hc/en-us/articles/360003432894-How-to-Add-Reolink-Products-via-Reolink-App.

[@65kevinlee]

hi i bought 2 reolink pro 3 for my 2 properties . one is already up and running . can i add the 2nd camera in the 2nd property with different wifi using the same account?

[@ReolinkCameras]

Yes, you can add as many cameras as you want on your Reolink account with a different network.

[@preciouszhae2360]

Does the reolink have a monthly subscription? Trying to decide between these and ring but the subscription is a put-off

[@ReolinkCameras]

Hello Zhae, subscriptions are not required. Reolink security cameras come with motion detection, real-time alerts, micro SD card slot, and many other features with no extra fees. But if you need cloud storage, Reolink Cloud requires a subscription. Reolink Cloud provides free 7-day looping video history and more paid plans for your choice.

[@litro2572]

I want to add a second camera to reolink app because i need to have support with alexa but only i can see one camera on smart home and that camera work with alexa, but the second camera no!!!!!! help me!

[@ReolinkCameras]

Hi there, please try to find your problem according to this article, support.reolink.com/hc/en-us/articles/900002153283-Fail-to-Add-Cameras-to-Amazon-Alexa. If it still can't work, please submit a request here, support.reolink.com/hc/en-us/requests/new. Our technical staff will help you.

[@krishnayerramilli2910]

After you finish connecting the cameras to the app - Do you need to keep your nvr connected to the router all the time in order to keep seeing your cameras through the app?

[@ReolinkCameras]

Hi, please contact Reolink support at [e-mail] for a further check, thank you.

[@CptnKase]

Connecting to see cameras remotly (different network) is easy with the App, but with the desktop/browers option I can't see how to get the same. Any suggestions?

[@ReolinkCameras]

Pls contact our support team: support.reolink.com/hc/en-us/requests/new, they will help you.

[@Full_HD]

The quality of the video is not what you see on the screen, the recording is generally of poor quality. Watch live with a computer, there is no quality either. Cameras with maximum quality 4k. The problem is in the codecs that are in the recorder but not in the PC ,I think that the money should be invested in a better quality brand !?

[@ReolinkCameras]

Hi, sorry for the unhappy experience caused. You may change the recording refer to support.reolink.com/hc/en-us/articles/360003493394-How-to-Configure-Stream-Quality-Settings-for-Reolink-Cameras/. If still no improvement, please email us: [e-mail]. Thanks！

[@darkepiclord2374]

it is disappointing that after so long time you cannot view and control using 3rd party (home assistant) the battery based cameras. And even worst it is written in a way that is hard to see that is not supported.

[@JLGASS223]

I have set up the camera but when I open the app on another wifi location when I’m out, do I have to reset wifi connection for the app? I’m worried this will disconnect the camera from the other wifi when left on also. Thank you

[@ReolinkCameras]

Pls connect your camera with the UID number. The camera's network and mobile phone network can be different networks.

[@dnaatmmorrar2421]

Reolink Support-Does it exist-I Must have called and email 4 times no response. Any help would be great

[@ReolinkCameras]

You can provide us the ticket number of your case, which will be sent to you after you sent the email. Or you can provide us your email address. We will help you to check.

[@mikegrant8031]

I did not see how to view the nvr remotely?

[@ReolinkCameras]

Hi, you can remotely vie the NVR via the Reolink mobile app or PC client. Get the app/client from our download center: reolink.com/download-center/

[@sanagr6627]

i have reolink app on my old mobile setup. now i changed my mobile i log into the app but each camera is asking for password which they didn't provide me in first place. how to solve it propbem i have 6 cameras i don't want to do the factory reset. thats mean i have to share again with my family

[@ReolinkCameras]

The password will be set when you set up the camera for the first time. Can you try to remember it? If you forget the camera password, you may need to factory reset the cameras.

[@jnaughten1]

Can I access my battery powered Argus 3 Pro from outside my network? All your articles say its not possible, but it seems to defeat its purpose without this ?

[@ReolinkCameras]

Yes, you could. Please refer to support.reolink.com/hc/en-us/articles/360003539394-How-to-Access-Reolink-Products-Remotely/?slug=connection&search=view%20camera%20remotely.

[@phyllistallant1189]

How do I recover my Reolink App Admin password, I cannot remember what it is and I've viewed many videos on how to reset the individual password but when ever I try to change or add a new pass it will ALWAYS ask for the Old Pass first, which I do not remember!

[@ReolinkCameras]

If you don't remember the old password, you can only factory reset the camera to reset the camera.

[@carlosguzman8430]

I have cuestión i change the Internet and now i can conect my cameras

[@ReolinkCameras]

Hi there, you can try to follow this article to reconnect the camera, support.reolink.com/hc/en-us/articles/900000423743-How-to-Set-up-the-Camera-after-Changing-My-Router-or-ISP.

[@DouglasDixon-pr5do]

And so how do I set up Reolink so I can view the cameras over the internet? More of a sales pitch than a how-to.

[@chuckm869]

full of crap i think...same thing here...junk

[@emanuelbm7935]

I have 4 cameras. Everything working fine for 2 years. Recently we have to change our router password and add a new router. Because of that your support team told me that I have to reset all cameras again in order to get ir with new router/password. Cameras are back and working fine except for the remote access feature and this is a huge must for me. I can see the live feed when I'm on Wifi network, but ass soon as I change to cellular data it doesn't work so now, I cannot watch my house when I'm away. Please help, this should not be happening. Thanks

[@ReolinkCameras]

Can you try to add the camera via UID? Please make sure that you have enabled data access to the APP. You can check in the phone setting. If it can't work, you can contact our support, support.reolink.com/hc/en-us/requests/new.

[@emanuelbm7935]

@@ReolinkCameras Thank you. Already done that. All the basic recommendations has been covered. I need something else. Cameras keeps disconnecting while using their wifi, and remote accesos is just not working but in one camera (of the 4). It just started working after I disable the firewall of the router (and this makes another issue). Buy anyway, just worked for 1 of the 4 cameras. Every camera has the same settings.

[@emanuelbm7935]

@@ReolinkCameras And its worth to mention that, as you know, Reolink Battery-powered cameras could only be accessed via the UID, like Argus 2 and argus pro. So there is no other option to add the camera, anyway

[@ReolinkCameras]

@@emanuelbm7935 Hi there, thank you for your check. It may need our support team for further check. For your last question, when at first set-up, you need to add via UID. But if you have configured the wifi, you can also add in LAN or input the IP address in the APP.

[@emanuelbm7935]

@@ReolinkCameras Hello and thanks! But that's not the problem, adding cameras to the network is easy. The problem is to access them "outside the wifi" AKA remote access. I already contact your support team to help with something different of what it says on your website FAQ which obviously is the first thing I checked and try before contacting.

[@dannygboyo]

Can cameras be accessed by multiple users on their phones? My family want to keep track of our grandad who is old and keeps falling

[@ReolinkCameras]

Hi Dan, yes, Reolink cameras support multiple-user access. Here's a guide for your reference: support.reolink.com/hc/en-us/articles/360011355734-How-to-Add-Admin-User-Accounts-to-Reolink-Cameras-via-Reolink-App/

[@diymasterTM]

I can't se my camera when I am not on the same wifi. What i need to do?? I have Rlc-410W connected on wifi.

[@ReolinkCameras]

Hi, here is a guide for troubleshooting. support.reolink.com/hc/en-us/articles/360039401593-Connection-Failed-when-remotely-Accessing-Reolink-IP-Cameras If still no help, please send us an email to [e-mail] or submit a request via support.reolink.com/hc/en-us/requests/new. Our technical colleague would look into it and reply with further solutions.

[@Zamurati]

Can their feeds be encrypted? I can access them through the browser and they are not https by default.

[@ReolinkCameras]

Please don't worry. Self-signed HTTPS certificate is used by default.

[@JohnEricBooth]

So often the how-to is barely scratched and only covers if you are actually on your own home Wi-Fi network. Basic settings will not create access when you're away from home. Is Reolink peer-to-peer?

[@ReolinkCameras]

Hi John, Reolink supports P2P. So you can remotely access the camera via the UID. You can scan the UID to connect the camera to the app. Here is an article for your reference, support.reolink.com/hc/en-us/articles/360003539394-How-to-Access-Reolink-Products-Remotely.

[@CreativeVUZE]

​@@ReolinkCameras so it's possible to have a POE duo2 camera hooked directly into my router, and monitor it remotely? Also payback history from SD card remotely? Without DVR?

[@nigelthorne1750]

Can you have multiple independent views to a camera accessing by using a QR code? Looking to fit a camera at our golf course so players can view down a slopping fairway before teeing off. Players will only need to access the camera for 2 mins so would they be logged off when viewing screen is shut down? Regards Nigel

[@ReolinkCameras]

Yes, you can share the QR code with others to view the camera: support.reolink.com/hc/en-us/articles/360006916814-How-to-Share-Your-Device-s-UID-QR-Code-with-Others But at last, we can support 19 users and 1 admin. You can delete the users when they finish the viewing, here is the guide: support.reolink.com/hc/en-us/articles/900000534826-How-to-Delete-Cameras-NVRs-from-Reolink-App

[@julieoliver8170]

I have the app and one camera and I wanted to add a separate one that's on a Wi-Fi which is different from the other one and put them on one real link monitoring system and there's nothing not one thing that says how to do it

[@ReolinkCameras]

This is the guide for how to connect the wifi camera to the NVR system, support.reolink.com/hc/en-us/articles/360004346714-Make-Reolink-WiFi-Cameras-Work-with-Reolink-PoE-NVRs.

[@JaredAkers]

Does the reolink client or web viewer support multiple auxiliary views? As in having two 4 grid camera views on 2 monitors/screens? Like in a single pc with dual monitors?

[@ReolinkCameras]

Hi Jared, it may not possible to do that now. Thank you for your advise and we will forward it to our R&D team.😊

[@JaredAkers]

@@ReolinkCameras thanks. Although I suppose this solution could be to have 2 reolink accounts. 4 cameras in one account and 4 cameras in another account and run two web views or 2 client instances

[@ReolinkCameras]

@@JaredAkers Thank you for your suggestions. We will forward your request to our product team.🥰

[@jameslarson4670]

How to get app to access phone microphone for 2 way audio

[@ReolinkCameras]

Hi James. You can download the app from Reolink Download Center (reolink.com/software-and-manual/ ) and here is a guide on two-way audio for your reference: support.reolink.com/hc/articles/360004051354-How-to-Enable-Two-Way-Audio-via-Reolink-App

[@joojtorrents]

If I format the SD card via the app will it temporarily (or permanently?) lose connection with the camera ? The camera is pretty far away from me so I prefer to not have to travel to it manually to start it up again (it’s a 4g model)

[@ReolinkCameras]

If you format the SD card via the APP, the camera will reboot and reconnect by itself. You can follow this guide to format the SD card, support.reolink.com/hc/en-us/articles/360009524973.

[@joojtorrents]

​@@ReolinkCameras thankyou for the speedy response, love my riolink camera :) Keep up the great work

[@ReolinkCameras]

@@joojtorrents Thank you!🥰 We will keep working better with your support.

[@stoker20]

My Reolink app will only connect to Wifi not mobile data! Reolink Client was a PITA on my home laptop. Constantly telling me wrong password. Downloading Client to Win10 took about 8 tries. The password issue with Client was resolved by running as admin and then it recognized my password. They tell you running as admin requires no pswd LOL.WTH!!!!!!!!!!! Reolink Argus PT2. The 4k high setting has really impressive resolution. I wasted WAY too much time on initial setup trying to connect to the 5g side of my router. It said nothing about that in the manual??? Peeps do not make the same mistake!!!

[@ReolinkCameras]

Thanks for your feedback, we will try to improve it. Any other questions about the camera, pls contact our support team: support.reolink.com/hc/en-us/requests/new, they will help you.

[@stoker20]

@@ReolinkCameras I needed to enable app mobile data permissions. I was able to view camera feed. It wasn't reliable with many failed to connect even with good mobile connections as verified with Network Cell Info Lite. Not sure what the problem is but I did get it to work on the internet with my phone. My buddy has the same camera and doesn't seem to have as much trouble using his Samsung phone. I'm on Moto G Power.

[@ReolinkCameras]

I think our support team can help you solve this problem: support.reolink.com/hc/en-us/requests/new.

[@jakeandmidge]

Can I access my camera live and camera videos from another country? I need access from anywhere in the world

[@ReolinkCameras]

Hi, yes, you can access your camera from most regions around the world.

[@adamwrigh8805]

How do I view Argus2 setup at home from work on my pc win10?

[@ReolinkCameras]

Hi, please download the PC client from reolink.com/software-and-manual/ first. Then refer to this article to access the camera. support.reolink.com/hc/en-us/articles/900003664686-How-to-Add-cameras-or-NVR-by-UID-via-Reolink-Client-New-Client-

[@Zamurati]

Does the E1 Pro can be accessed locally by using the ip address/browser approach instead of the apps?

[@ReolinkCameras]

E1 Pro doesn't support the website browser.

[@Zamurati]

@@ReolinkCameras thanks, which of your cameras does? I’ve find it pretty difficult to find one that does not require internet access and can be accessible from a browser over LAN.

[@ReolinkCameras]

@@Zamurati All of our PoE cameras and the wifi camera (except for the battery camera, E1, E1 Pro, Lumus) support accessing via IP address in the website browser.

[@goshawker]

When it comes with real 1080p with 30fps and option for raw video downloading remotely?

[@ReolinkCameras]

Hi, they are not available in the very near future yet. We would then contact our R&D team and see whether they are possible.

[@goshawker]

@@ReolinkCameras many people use your cameras for different kind of purpose which make your cameras competitor to trailcams. If you make them real 1080p with 30fps or even higher fps and video quality, option to download raw files remotely from the card, your camera will be competitor to widlife observation cameras as well, which will widen the market and sales. Adding option for live streaming over youtube, facebook or similar will blow other competitors away., and I know it just matter of coding the software. Simple as that.

[@ReolinkCameras]

@@goshawker Hi Karney, thanks for the detailed information. We really appreciate it. However, they are not only relative to coding. Please reset assured that we would carefully discuss your request with the R&D team. Some of our non-battery powered cameras do support up to 25/30 fps and live streaming to KZbin. And we also would contact the R&D team to seek possibilities for more camera models and platforms.

Hello. I'm searching for a little wifi screen, smartphone format for example, with lower electrical consumption, I can fix on a wall inside my house to quickly see whom is at my front door to decide if I'll opened or not. Finding my smartphone, launch the app', connect to the camera takes too much time.

[@ReolinkCameras]

Hi Hervé, if you are using an NVR, then a monitor connected to the NVR may help in this case. Or if you are using cameras only, Google Home/Alexa voice command and display may also help you. Or you may also leave Reolink App/Client running on one tablet/computer so that you can check the live view whenever you need it.

@@ReolinkCameras Thx for your advices. I'll search for a on air remote solution kit to connect an old screen unused today to my NVR. It'll be the quickest and the more functional solution. Thx.

[@ReolinkCameras]

You are welcome.😜

[@MrJohndeere3720]

did i hear him right, u can view the cameras without wifi/internet? & does that include the Argus 2 cuz i like those cameras. i'd like 2 put cameras up at our farm but we dont have wifi/internet. i dont live there so i cant see whats going on there..

[@ReolinkCameras]

Hi, I am afraid Argus 2 is a wifi camera so it needs wifi/internet for connection. Go and Go PT may meet your needs as they are solar/battery-powered 4G LTE cameras that can work with a sim card. Reolink Go: reolink.com/product/reolink-go/ Reolink Go PT: reolink.com/product/reolink-go-pt/

[@MrJohndeere3720]

@@ReolinkCameras o ok thanks 4 the info. :)

[@ReolinkCameras]

@@MrJohndeere3720 You are welcome.😜

[@maxthepiguy3658]

Is this compatible with software like BlueIris? Also is the reolink logo embedded in the video?

[@ReolinkCameras]

Reolink IP cameras (except Argus Series, Reolink Go Series, Keen, Reolink Lumus, E1, B400, D400, B800, D800) are well compatible with BlueIris. For the Reolink logo, you can turn off the watermark in the display setting.

[@ivansoriaHD]

Can this be opened with Zoom meeting using riolink app on pc?

[@ReolinkCameras]

No.

[@tomassailer287]

I have still problems to get connected from home or outside network

[@ReolinkCameras]

Hi Tomas, this article might help: support.reolink.com/hc/en-us/articles/360038901734-Login-Failed-when-Accessing-Reolink-IP-Cameras-in-LAN

[@lm4417]

Hi thanks for your great video, Is it possible to use rlc-823a camera Without nvr 🤔 I'm new to cameras and really unsure,This would like to know if I can use all the features on my phone including downloading and viewing past footage, Do I gain any significant advantage having one,,,,, Any information would be much appreciated. Many thanks Lauren 😊

[@ReolinkCameras]

Hi there, you can use the RLC-823A without the NVR. You can just connect the RLC-823A to our APP. And then you can live view and playback all the video on the SD card. Here is the guide for how to power the PoE camera. support.reolink.com/hc/en-us/articles/360003493314-How-to-Power-on-Reolink-PoE-Cameras For the Phone APP/PC Client, you can download them here, reolink.com/us/software-and-manual/.

[@C_brown21]

Will I be able to utilize this camera and access the live feed from a different country?

[@ReolinkCameras]

Hi Carmen, yes, usually access from a different country is available.

[@michaelj1232]

I have the reolink on my smart phone and it works perfectly I wanted to put it on my PC,with windows, but I get messages that failed to add device,device already exists and the pass word is wrong,but I'm able to log on my phone ?????

[@ReolinkCameras]

Hi Michael, you can try to turn off the "Add device automatically" on the Client settings. Then delete the camera and input the UID to try again. If it still can't work, you may need to reboot the camera.

[@michaelj1232]

@@ReolinkCameras i did as stated , im going to have to reboot the camera, it made no change , very fustrating , the app on my phone works perfectly

[@ReolinkCameras]

@@michaelj1232 Hi Michale, you can try to contact our support team for further check, support.reolink.com/hc/en-us/requests/new.

[@SAkhan-lp5rx]

Can I set up Reolink 4G camera in Bangladesh?

[@ReolinkCameras]

For now, Reolink 4G camera can not be used in Bangladesh.

[@robinmalik4528]

Can we watch it on smart Tv?

[@ReolinkCameras]

Pls check: support.reolink.com/hc/en-us/articles/900000616143-How-to-Cast-Reolink-Camera-s-Live-Streaming-to-TV

[@raheemhasain2413]

Do you have to pay to use?

[@ReolinkCameras]

Nope. Free Reolink App!😍

[@chathaway7977]

Can I use this camera in my hotel room? How to login the camera onto the hotels wifi. You have a login screen that the hotel requires a Username and Password to login to it's wifi.

[@ReolinkCameras]

Hi, I am afraid cameras can't connect to this kind of wifi network. 4G wifi router or phone hotspot may work in such circumstances.

[@ml71tube]

When will you have a native version of the Reolink Client for Apple M1 & M2 silicon?

[@ReolinkCameras]

Our Reolink client can be used on Apple products with M1 and M2 chips.

[@ml71tube]

@@ReolinkCameras I downloaded it and was prompted to install Rosetta. What am I missing?

[@ReolinkCameras]

@ml71tube It is recommended that you install the Rosetta: support.apple.com/en-us/HT211861

[@carlosguzman8430]

I don't know how conecte back on

[@ReolinkCameras]

Hi there, you can try to follow this article to reconnect the camera, support.reolink.com/hc/en-us/articles/900000423743-How-to-Set-up-the-Camera-after-Changing-My-Router-or-ISP.

[@camryds]

i'm not amazed at the crappy customer service and lack of phone support.

[@ReolinkCameras]

Sorry for the inconvenience caused. If you would like the phone service, you can send your number, timezone, and available time via email to [e-mail]. Our technical staff will arrange a time to call you. Thank you for your understanding!

[@Seapen1979]

Hello! Thank you for your video. I live in Georgia and have a house in NY. I would like to order a reolink camera for the NY house. Should I order the camera to come to me in Georgia so I can program it on my phone and than mail it to NY?

[@ReolinkCameras]

Hi there, if you have families in NY, you can just let them set up the camera and you can just add the camera by UID in the Reolink APP on your phone.

[@nh4759]

I don't see UID anything under my router. I can't access remote. I see upnp. All this crap. I'm going back to string and tin cans.

[@ReolinkCameras]

Hi, the UID is for the camera. If you need further assistance, please contact Reolink Support: support.reolink.com/hc/en-us/requests/new/

[@nh4759]

@@ReolinkCameras I did. You guys fixed it. Google Fi VPN exemption was needed and it started working. Thank you guys.

[@chuckm869]

Camera is useless only able to view while at home

[@dangonzalo4039]

can I add another account on my phone? , lets say my house and the weekend house?

[@ReolinkCameras]

Hi there, you can add the user account for each camera. Please refer to the steps here, support.reolink.com/hc/en-us/articles/360011355734-How-to-Add-Users-Account-for-Reolink-Cameras-via-Reolink-App.

[@lawman722]

can you link or create a video on setting up your router to view your NVR remotely say from a work pc etc...i understand about simply going to your IP address but that is not working in my case and I have a feeling it may be a port forwarding issue? im running a mesh network if that makes any difference... thank you in advance

[@ReolinkCameras]

Pls check this video: kzbin.info/www/bejne/gZrUgZaZnZ2qgZo. If still not working, pls contact our support team: [e-mail] or support.reolink.com/hc/en-us/requests/new.

[@CptnKase]

@@ReolinkCameras maybe just make the desktop client work the same as the app.... it seems obviouse that is the best solution for all of these user questions.

[@ReolinkCameras]

@@CptnKase We would record and forward your request to the R&D team to seek possibilities. Thanks for bringing this up. :)

[@prjct]

Hey Reolink Team, what delay I can await in the Web-browser / App view. I think about using one as a rear camera on my Truck.

[@ReolinkCameras]

Hi, if you are viewing the camera in LAN (for example, your phone/PC is in the same network as the camera), normally you can get an instant image without visible delay. But it's not designed to be a vehicle rear camera, so we won't recommend using it that way.

[@davidt01]

Just get a dashcam or backup cam.

[@ReolinkCameras]

@@davidt01 Thanks for your suggestion. :)

[@denzil932]

sort the audio out

[@ReolinkCameras]

Thanks for your suggestion, we already update the audio device in the latest videos.

[@countylaw6985]

How do i import apn settings

[@ReolinkCameras]

Hi, here is a guide for importing APN. Or you may also send us an email to [e-mail] or submit a request via support.reolink.com/hc/en-us/requests/new. Our technical support team would help check whether it can be done online. support.reolink.com/hc/en-us/articles/360009537014-How-to-import-APN-information-to-Reolink-Go-

[@MohamedSegaey]

the only remote solution is the app, the client, and the browser you have to be on the same network as the Camera

[@ReolinkCameras]

For the browser, you also can remote live view the camera, pls check this video: kzbin.info/www/bejne/gZrUgZaZnZ2qgZo

[@CptnKase]

​@@ReolinkCameras This doesn't answer the question - REMOTE... you can't access 192... IP address from another network without some network configurations on your router... this is where I am stuck also... App works just fine, but the desktop client works differently and that is frustrating. Help appreciated as it seems i'm not the only one.

[@ReolinkCameras]

@@CptnKase Pls contact our support team: support.reolink.com/hc/en-us/requests/new, they will help you to solve the problem.

[@olahansen]

To whom are you talking?

[@ReolinkCameras]

Hi, this video series is for people who are interested or have questions about our products. :)

[@angelperezb6033]

Please add captions for yours videos.

[@ReolinkCameras]

Thank you for your feedback.

[@julieoliver8170]

Once again still no information it's a real crappy way to do business

[@ReolinkCameras]

Hi there, you can tell us what information you want. And you can also send the email to [e-mail] to gain help.

[@morvinwilliams9543]

I need to find out how to view my reolink argos camera while I am away from home either on my phone or via a computer.

[@ReolinkCameras]

You can just scan/input the UID of the camera via APP/client. Then you can view the camera remotely. This is an article for your reference, support.reolink.com/hc/en-us/articles/360003432894-Access-by-Reolink-App.

[@dfmayes]

Web interface uses Flash Player. Boooo

[@ReolinkCameras]

Hi there, if it is the latest firmware, the Flash problem will be sorted in most of the devices. You can try to upgrade your firmware to the latest version. Download the firmware here, reolink.com/download-center/.

[@algreen273]

(1) you talk to much. It should be 15 seconds. (2) the web solution provided is a joke, since I have to be on the same network, defeating the purpose of the whole damn thing.

[@ReolinkCameras]

Here is a way to remote view on a web browser: kzbin.info/www/bejne/gZrUgZaZnZ2qgZo Thanks for your suggestion, we will keep improving.

[@johndenver6734]

@@ReolinkCameras For these KZbin video productions, please use a lapel/shirt clip-on mic. So much better to hear spoken words vs from cam mic several feet away.

[@SmartHomeHASHTAGS]

I'm amazed how fast the Reolink app loads up and shows live view.

[@ReolinkCameras]

Thanks.😝

[@just_noXi]

that was sarcastic. it’s slow.

[@SmartHomeHASHTAGS]

@@just_noXi nope. My cameras connect within 1 second and I'm using a 4G router for WiFi.

[@SmartHomeHASHTAGS]

@@just_noXi do you have your camera resolution set to high (1080p) or low (fluent)? Either way, my connection is still fast.