Remove and Replace Parts: Victus by HP 15L Gaming Desktop PC TG02-0xxx | HP Computer Service

[@MixingPaints]

My pc is not turning on and I already replaced the power supply do you know what’s wrong with it? Please help

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your computer as it is not turning on. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055mpMeV Regards, HP Support

[@crowman-o1t]

Hi, im wondering if this pc or the other models (15L TG02-1003na) have more than one m.2 ssd slots or not. thanks

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Yes, selected models under the PC TG02-1000 series does have dual M.2 slots. Let me know! Regards, HP Support

[@crowman-o1t]

@@HPSupport Thanks, Another question. Do i need to flash a new bios every time i upgrade the cpu or it would automatically calibrate the new one.

[@crowman-o1t]

@@HPSupport Also will the new intel arc b580 fit in the pc?

[@HPSupport]

Thanks for getting back to us! Well, usually you will get the BIOS update under the optional Windows updates section while performing a Windows update. Plus, you can always use the HP Support assistant or go to the official Intel/AMD website to find the latest BIOS and drivers for your PC too. Yes, the new Intel Arc B580 should work on your PC, but please check with the dimensions of the card with respect to the CPU cabinet dimensions before you purchase the GPU to avoid any fitting issues later on. Let me know! Regards, HP Support

[@crowman-o1t]

@@HPSupport Hey do i need a new faster cpu fan if i planned to upgrade the pc to a beefier cpu something like the i9-12900? also does third party power supplys like the msi mag a750gl 750 watts work and fit into the pc ?

[@KaroKhatchadoorian]

what is the part number for the VRM heatsink?????

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase heat sink for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/6053mdfpf And order it via the HP Parts store: hp.care/6054mdfpA If you are unable to locate the part, please check 'Ways to buy' Regards, HP Support

[@versipellesh]

is this model able to do RAM upgrades? I didn't see a part that went over get that upgraded in the video

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your computer. I will do my best to assist you. Please refer 'Memory upgrade information' under the specification page to know about supported memory: hp.care/6058mS7E2 Regards, HP Support

[@Cho-r6k]

1:15 What is the black bracket for? Can I not install it?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can install black bracket on your computer. I will do my best to assist you. If you need, please go ahead and install it. Regards, HP Support

[@ItsProogi]

can the whole chasis can be changed ? keeping the same inside hardware ?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support

[@mrtencza]

I want to install a hard drive with more storage space. What kind of Hard Drives can I use or are compatible?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Regards, HP Support

[@mrtencza]

@@HPSupport Thnx for replying, however I have as of yesterday found a suitable HDD and have installed it. Your video was very helpful in the process!

[@HPSupport]

We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@0qwx]

My lever on my victus pc is different from this one for some reason, and I cant find out how to release my gpu

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in removing the graphics card of your computer. This looks like hardware issue, and you might have to get the computer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6051ofuc9 Regards, HP Support

[@cuentapro9349]

The fans are not good, you should change them.?

[@betodiniz4587]

can i upgrade the motherboard to a gaming one? i cant enable xmp with this

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support

[@DarcyTheManstop]

Am I able to buy a 600 watt power supply? I can’t find the anywhere for this pc.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase compatible power supply for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/6057le1YZ And order it via the HP Parts store: hp.care/6058le1Yw Regards, HP Support

[@Retaczz]

Question am I able to upgrade to the ryzen 7 5700X3D from a ryzen 5 5600G?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in upgrading the graphics card of your computer. I will do my best to assist you. May I know the complete model number of your computer? Please let us know! Regards, HP Support

[@kittypybro8084]

How do I remove the gpu if it's a block based gpu

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about removing the graphics card of your computer. I will do my best to assist you. May I know the complete model number of your computer? Please let us know! Regards, HP Support

[@Vizzyfv]

how do i get a new motherboard?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support

[@rkaa1326]

Im getting flickering issue on my laptop

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support