Removing & replacing parts for HP 255 G7 Notebook PC | HP Computer Service

[@Jif-vh2ly]

Hello, my W and E keys weren't working and I was forced to snap them off to clean out the dirt. They are working perfectly now but I am unable to put the keys back and have them in the original way they were before, I have all the parts for both keys, what can I do?

[@HPSupport]

Hi Jif, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keys of your notebook. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/466gr3f Binu-HP Social Media Tech Support

[@vgconyt6254]

Im aware that its likely not supported and voids warranty but im not concerned about that, im wondering if i can replace the cpu? Even if i would need to solder it on myself

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can replace the processor of your notebook. I will do my best to assist you. Unfortunately, the processor is soldered onto the main board and that makes it not upgradeable. Binu-HP Social Media Tech Support

[@Gyiebay]

How do I remove and replace the keyboard of HP 255 G8 notebook PC (AMD 3020e with Radeon graphics). Do you have a video on that?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing the keyboard. I will do my best to assist you. The top cover with keyboard remains after removing all the parts. Binu-HP Social Media Tech Support

[@ulasacl7130]

Hello, I have the model 255 G8 can I follow the same steps? Are there any big changes between these two models ?

[@HPSupport]

Hi there, thanks for contacting HP! I understand that you need to know about removing and replacing the parts of HP 255 G8 Notebook PC. I will do my best to assist you. As the video is for different model, please refer the user manual of your notebook to know about removing and replacing parts: bit.ly/36307TU I hope that this helps you!! Binu - HP Social Media Tech Support

[@Canciones_conAI]

Is it possible to change the video card to this model?

[@HPSupport]

Hi Anthony, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the graphics card of your notebook. I will do my best to assist you. Solution one- download (speccy) It'll tell you your motherboard name, google it to check if it has a graphics card slot that is welded in place or is one that can be changed. If yes then go onto crucial.co.uk it should help to tell you what graphics card you're best upgrading to or if you know your stuff then get whichever you like. solution two - if your card is soldered into place then just buy a new one. Remember if you're going to open up your laptop chances are your warranty will be void. Binu - Social Media Tech Support

[@DarkTails256]

I got a grey version of this laptop with no optical drive and i was wondering if it has a CMOS battery? if it doesnt then where does it store its clock settings?

[@HPSupport]

Hi Emmet, thanks for contacting HP Global Social Media Support! I understand that you need to know whether your notebook has a CMOS battery. I will do my best to assist you. Yes, it does have CMOS (we call it as RTC) battery. Binu_HP Social Media Tech Support

[@5wholepizzas284]

Can u guys make a video about how to fix stuck on white screen please

[@HPSupport]

+The Cracked Gamer This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@liamcahill2113]

What is the average idle cpu temp? On the Ryzen 3 2200U 1TB SATA model i'm experiencing high idle temps and nearly max disk usage at all times. Any suggestions? Thanks

[@HPSupport]

Hi Liam, thanks for contacting HP! I understand that you are experiencing high idle temps and nearly max disk usage at all times. I will do my best to assist you. Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Let us know how it goes. Binu - HP Social Media Tech Support

[@dgma626]

What's the best way to pry open the case without scratching it if you don't have a pry tool?

[@HPSupport]

+Rick Please refer the user manual to know about removing and replacing the parts: bit.ly/3G2dZO4

[@ryanmckim9501]

Nice

[@HPSupport]

+Ryan Mckim Welcome!!

[@Epagelmatiasalvanos]

can i upgrade my gpu?

[@HPSupport]

+beingking Solution one- download (speccy) It'll tell you your motherboard name, google it to check if it has a graphics card slot that is welded in place or is one that can be changed. If yes then go onto crucial.co.uk it should help to tell you what graphics card you're best upgrading to or if you know your stuff then get whichever you like. solution two - if your card is soldered into place then just buy a new one. Remember if you're going to open up your laptop chances are your warranty will be void.

[@ROBINSONCARLOSPAPAMIJA]

Hellow from Colombia, i want know where can a Buy a board for hp 255 g7. Thanks.

[@HPSupport]

Hi Robinson, thanks for contacting HP! I understand that you need to purchase system board for your computer. I will do my best to assist you. You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. Binu - HP Social Media Tech Support

[@lukmly013]

Where can I get replacement rubber feet for this laptop? Also, how do I check if my specific model has M.2 SSD slot and its type? Thanks.

[@HPSupport]

+Lucas Miller You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. Please refer 'Storage' under the specifcation page to know about the supported drives: bit.ly/3iTzQPb

[@Zuki4x4x]

Hello, what is the model number of this board? Looking for a replacement. Thanks!

[@HPSupport]

+SXT You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@mohamedtadwala0]

There is space for a ssd drive but the slot is not there. Can I solder(from other laptop) a slot there ?

[@HPSupport]

Hi Mohamed, thanks for contacting! I understand that you need to know whether you can solder the slot. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu - Social Media Tech Support

[@adriankoch964]

See if you may just need a sata ribbon cable to hook up the extra 2.5" hdd/ssd. Older HP models did it that way. There may be an unused ribbon port for that purpose.

[@noname-q7f]

I have 8gb of ram but consider only 5,95, should I take them out, clean them and put them back?

[@HPSupport]

+Mx Fury_ There is only one thing you can check to see if you can change the amount of usable system memory, and that is this... Run the msconfig utility. Click on the Boot tab. Click on the Advanced Options button If the Maximum Memory box is checked, uncheck it. Close the utility and restart the PC. If that box is not checked, you may want to consider adding more physical memory.

[@noname-q7f]

@@HPSupport Ok tysm i'll try

[@nxveed]

Can i change the 2 USB port on the left side?

[@HPSupport]

Hi Nxveed, thanks for contacting! I understand that you need to know whether you can change the 2 USB port on the left side. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu - Social Media Tech Support

[@nxveed]

@@HPSupport the problem is that the 2 USB are broken :( so I would to like to repair

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

[@claasgreeneye]

Hello, since I have no warranty left for this laptop where is the best place to find replacement parts? (I have no idea if you still reply still)

[@HPSupport]

+D.H.C Gaming You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@claasgreeneye]

@@HPSupport How do you purchase from there. I have found the part on the list however I see no means of being able to order it there.

[@jurajkucinsky3187]

I have model withou HDD can you sent me which parts i need for mounting one? Thanks

[@HPSupport]

+Juraj Kučinský You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@icebling4796]

I have 8 go ram 1866MHz can i put 8 go 2400MHz ? (I think i only have 1 slot for ram)

[@HPSupport]

+IceBling Please refer 'Memory' under the specification page to know about the supported memory: bit.ly/37R00vP

[@TheMetaLRoacH]

Hi, I am from Italy. I have this notebook, but when I opened it I found out that the SSD connector is missing. What can I do?

[@HPSupport]

+Stray Dog Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@GDeLaRosa]

so where is the cmos bios battery?

[@HPSupport]

Hi Antonio, thanks for contacting HP Global Social Media Support! I understand that you need help in finding the CMOS battery of your notebook. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. This notebook does not have a separate CMOS (RTC) battery. It has an internal main battery which serves a dual purpose of power and retaining the CMOS settings. Binu_HP Social Media Tech Support

[@pablocardenas843]

Where can I a motherboard replacement?

[@HPSupport]

+Pablo Cárdenas I understand that you need to purchase motherboard for your computer. You can purchase the motherboard or any other accessories from here: www.hp.com/accessorize I hope this helps you!!

[@Josias450]

where to find cmos battery please

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in locating the CMOS battery of your notebook. I will do my best to assist you. This notebook does not have a separate CMOS (RTC) battery. It has an internal main battery which serves a dual purpose of power and retaining the CMOS settings. Regards, HP Support

[@Josias450]

ok but currently my PC does not turn on I have to plug it in to turn it on and this is the message that appears " The CMOS checksum is invalid. The CMOS will be reset to the default configuration and will be rebooted. Please check your B105 Setup options to see if they change."​@@HPSupport

[@HPSupport]

Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6050YkhSi Regards, HP Support

[@AndreasVanHoez]

Why did you only Show how to remove the FHD Display .... you called it how to replace Not how to remove the display panel

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in removing display panel of your notebook. I will do my best to assist you. Please refer page number 53 of the user manual to know about removing display panel: hp.care/3sL45PQ Binu-HP Social Media Tech Support

[@user-qc1mc2ly8j]

how do I replace a gpu?

[@HPSupport]

+Dreadnought games The GPU is not a replaceable part on this notebook.

[@user-qc1mc2ly8j]

@@HPSupport thank you for replying. got it.

[@inifinidev3101]

i have no optical drive despite having the same laptop

[@HPSupport]

+JayDenTheRand0m1 It may be only available on select models.

[@hayateworld5019]

Nice try HP. Why don't you show how to replace keyboard? maybe cause it's nearly impossible to place it again brand as new?

[@Haywag_BMX]

No matter what I do my keyboards keys wont work

[@HPSupport]

+Hayden Gacha Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3fCLMk0