Renault Zoe Scores ZERO NCAP

[@jeremylister89]

Shocking. I tend to think some driver safety aids are a hinderance, but making airbags ineffective as a design choice, well that's just madness. Agree. Recall!

[@garrycroft4215]

Agree with everything you said. Plus I agree with NCAP that safety should not be an optional extra. Eg. My i3s has 4* that’s because the safety pack is an option. BMW were miffed about this but it was their fault so I have no sympathy.

[@howardcarver1608]

This needs to be made public ASAP the various news outlets need to be aware as this is important. New zoe buyers need to be made aware. Well done for bringing it to our attention 🥺🚘🥺

[@Lonewolf_rider]

To late for me,I just ordered a second hand from 21 august 2020. But yes let everyone know!

[@eviain]

Nick 100%. It’s the air bag for me, we went from 40 to 50 and expect no worse. If goal posts move no problem. A conscious effort to make something worse is something I cannot forgive. Renault need to save face here.

[@hans-jakobastrupgaard570]

Thanks so much for this - really appreciated. I totally agree that Renault should recall the cars and have side airbags retrofitted so the safety rating of the car of 2013 is upheld. I have the GT from 2020. I’m writing my dealer now.

[@NicolasRaimo]

Glad it was helpful!

[@PersonGamma]

I agree with your point of view, but I would be totally shocked if Renault did actually do a retrofit

[@NicolasRaimo]

@@PersonGamma Judging by my comments of cancelled orders and upset customers don't rule it out

[@PersonGamma]

@@NicolasRaimo I suppose the equation for Renault is whether the cost of retrofit is significantly less than the lost profit (cancelled orders, reduced vale) and reputational damage of doing nothing... It will be interesting to watch. Hopefully they do the right thing

[@geoffmorris1769]

Nick I've bought a 2020 ZE50 with 1,000 miles on the clock. I've complained to Renault and received 2 emails saying the car is perfectly safe and the latest one today says Renault will not retrospectively upgrade the airbag. It's a disgrace.

[@spacepunch72]

Absolutely agree, who would’ve thought an European manufacturer would go backwards and even not pointing it not out this change. As it’s being specifically pointed out es a facelift, who would think about less safety. Head injury is one of the worst injuries, that’s why you wear a helmet on your push bike. This test surprised everyone, and I think that certain clubs should stand beside the owners and not beside Renault. This very likely will cause a loss in reselling the car and of these reasons, yes Renault has to retrofit, I agree. I’ve lost trust in the brand and won’t look for an electric Megane now. There is now a lot of competition.

[@giovannipagani3829]

they added a picture in the ZE50 user manual only. There's no mention of the side head protection even in older ze40 (and I think also in ZE20). User manual is somewhat too "generic" in describing side protection. So they could have put it in Ze20, pass with 5 stars, and then swapped with a cheaper one years ago... Maybe Renault really hopes in a reselling loss: if no one wants your Zoe they'll be the only ones willing to offer you a trade in discount on the new, safer Megane...

[@grahamsx]

Totally agree an airbag recall is the minimum to restore some trust in the brand. I'll carry on with my 2016 with confidence!

[@NicolasRaimo]

The 2016 we believe is the same airbag! But let’s fight for the one without it!

[@purlinmt]

@@NicolasRaimo Yes totally agree across all of Europe!

[@seancoombs3181]

This is madness. How could Renault not afford to keep the side head airbag in the Zoe when Dacia managed to keep it in the Spring! The literally based on the same platform and the Spring is cheaper!!

[@hughmarcus1]

When you watch that footage of the head contacting the pole, it’s hard to believe that one of Europe’s biggest car makers could be so stupid. I think Renault will pay a price for this. The Zoe is beginning to look a bit dated & over priced now anyhow. Thanks Nicholas for raising this important safety issue

[@marklola12]

Tbh the exterior has looked dated for years

[@NicolasRaimo]

Got to admit i like new exterior and interior styling... But thats no reason to change an airbag

[@matthewseymour8972]

I have to agree. Resolving the airbag design is something Renault absolutely should do. There's a risk of class action against them if they don't, something I would support. Even the GT-Line didn't have AEBS at launch, mine doesn't... They couldn't get their act together in time apparently. It was added to mid-2020 manufactured cars, apparently, and then they took it off again due to the chip shortage. They ought to bring the cars in, fix the airbag and fit AEBS.

[@TheBrucifer]

Agreed, Needs to be recalled. Wouldn't have recommended it to others had I known it had no side airbags.

[@peterbrown2228]

Hi Nick. We have a ZE40 and about to pick up a ZE 50 GT next week. Contacted Renault UK today with similar questions that you posed in your video. Promised a call back to answer my questions on Monday. I suspect I will get the same response, ie it complies with the latest uk regulations Pete

[@NicolasRaimo]

What did they say Peter?

[@peterbrown2228]

@@NicolasRaimo hi Nick As you suspected, they said they had no intention in retro fitting the airbags and the car meets the UK safety requirements. I felt that Renault have let us down, spoiling what is in all other respects a good car. For me this is a deal breaker so I have sadly cancelled my order even though the car is now at the dealership Pete

[@christinerobottom9444]

​@@peterbrown2228How many brands of cars 2nd hand ones haven't got side airbags millions.

[@GlassActivist]

I agree. Renault needs to fix the airbag. That's a scary impact. They should do more on everything else.

[@ProfSimonHolland]

shocking... we think we saw ze50 adverts with 5 star safety mentioned... so it never had it...firstly it had expired and secondly renault must have known the ze50 had safety features omitted. this has all been revealed by the retest. in my humble opinion, renault need to recal every ze50 and install the combined thorax/head side airbag. dump the play model and get the retro fixed iconic re tested as their ze50 base model. renault have reduced the secondhand value of all their existing ze50 cars and according to these tests, their customers are driving around in a less safe car, than was apparently sold to them. I expect a recal letter from renault asap.

[@NicolasRaimo]

Please remember to share the video and also inform people its not just the test is harder the major issue is the AIRBAG

[@davidbaker3786]

Thanks Nick for another great and informative video. It's always good to have your perspective on developments in the EV and renewable world - we need as many good voices on KZbin as possible. As the owner of a 2014 Zoe I was really concerned to hear about this and am thankful it's not covered by this issue. Feel great sympathy for those with affected ZE50s though. Shame on Renault for backpedalling on safety.

[@yp9543]

Hi Nick, Merry Christmas, and congrats on your baby boy. I’ve just checked the Renault Zoe website page and the GT model is now called the “GT Line +”, so if I’ve got this right it’s changed from the original GT, then GT Edition, then GT Line, and now this + version! Looking at the current ZE50 brochure dated “December 2021”, all models/trims including the Play now include the ever changing AEBS feature! (Possibly in response to the recent NCAP result?). All models also have “2 Driver airbags + 2 Passenger airbags”. Not sure if that is a change from before?

[@stulop]

Zoe was on our shortlist earlier this year. If we had bought we would be feeling bitter today.

[@Cloudrak]

ID3?

[@joshbacon8241]

So what did you buy instead?

[@christinerobottom9444]

My ten yr old vw hasn't got side airbags it's fine for goodness sake wokeness gone mad get in and drive .

[@stulop]

@@christinerobottom9444 We ended with a Kona 64.

[@purlinmt]

100% correct I am a ZE 50 owner in Malta since May 2021. Renault should have never cut corners in safety for side airbags and should immediately issue a recall to thousands of ZE 50 disappointed owners worldwide to have fitted full side airbags.

[@sgoody1]

Great report. Thank you. Such a shame that someone appears to have cut corners (to make more profit, or keep the car competitively priced - at the safety expense of the consumer) Or someone has just not kept up with requirements. Either way this will be disastrous for Renault.

[@PabloTBrave]

Since 2020 when the old ncap rating expired was the Zoe advertised with ncap 5 if so the cars were miss sold

[@GlassActivist]

They were most definitely advertised with the old rating.

[@PabloTBrave]

@@GlassActivist pretty sure that's illegal then , under the trade description act , and likely to go to court This could also invalidate car insurance ( just like wrapping your car) as premiums would have been based on risk and the car is now more dangerous

[@wda97c]

They were never advertised with the 5* rating and NCAP was never referenced in the Zoe brochure

[@terryrigden4860]

Yes Renault should recall cars with the ineffective air bags

[@pieterr6579]

Thanks for a very clear explanation. It’s a classical example where most likely financial returns to drive more profit forced engineers to cut corners. I wonder how many more of their latest cars might have similar safety compromises? The feedback from Renault is shocking and very disappointing. Wonder if the person from Renault who wrote that would sit in this car during the crash test? Probably not, but it ok for their customers to be exposed to this danger. Well done to NCAP for exposing these companies!

[@richardhaywoodh]

You are absolutely right Renault should recall all ZE50s and install airbags. And just discontinue the Play model. Customers have the right to expect successive car models to be safer than the previous model. The removal of the side head air bags is penny pinching which has back fired.

[@TeesTrev]

Great work Nick and thanks for the info. I traded in my ZE40 for a ZE50 GT line under the Sales of Goods Act things have to be of merchantable quality. Can we get our money back ? Will it be easier or more difficult if a PCP is involved ?

[@NicolasRaimo]

I can't answer that as EVERYONE will of been sold the car or brought for different reasons. Its up to you to decide if the rating would of change your decision to purchase the Zoe in the first place and if you were informed of any rating prior to purchase

[@tanyakane6471]

I bought a Zoe 50 GT before this came out. I love the drive of the car and the switch to electric but I feel that I was lied to on the ncap rating. I think the side airbag should be fitted, ideally as a recall.

[@NicolasRaimo]

Hi Tanya am fighting hard for people like yourself keep sharing this video if more people the less Renault can hide this

[@jdavison8551]

@@NicolasRaimo loved my Zoe50GTline until this came out. Now decided to give up lease early & switch to Eniro. There is nothing more important than safety. (Obviously) . Not at all reassured by Renault’s reply.

[@baz1289]

I have a 2020 GT Line, the reduction in effectiveness of the side airbag is criminal. There should/must be a recall and upgrade.

[@NicolasRaimo]

Get this shared everywhere every few days keep pressure on

[@christianbehier2221]

A Zoe was planned in 2022, having owned a 22KWhr 2014 Intens with its 5 ⭐️ rating. This is now cancelled unless they retrofit the airbag. Sure I can live with Renault sleeping at the wheel with ncap moving the goal post a bit, but this engineering change was pure neglect, and they hoped ncap would not retest. And I plan to let the dealer know as well.

[@sachazarb5861]

Nick, quick question, how easy will it be for Renault to retrofit the full length airbags? Looking at the pics, the interiors of the ZE40 and 50 look about the same in where the airbag would live.

[@Lonewolf_rider]

It's not only space It's (maybe)also the Cambus electrical infrastructure that needs to be sorted and(maybe)make it impossible to fit airbags?

[@paulthomas4556]

Was looking at the Zoe, but not anymore. What a poor statement from Renault. Are they even interested in looking after customer's.

[@IslaD]

Bought a new Zoe GT to replace my old Zoe a fortnight ago and disappointed! Would definitely like a recall. Shocked, why would they reduce safety, can't get my hear around it!

[@christinerobottom9444]

Look enjoy it its fine, If you thought about everything you wouldn't leave the house.

[@IslaD]

@@christinerobottom9444 gosh that's an old post. Yeah, I got over it. 😂

[@briangriffiths114]

I bought Renaults for 30 years and loved everything about the brand but my local dealer closes for good shortly so I have changed to the nearby Fiat outlet and currently have a 500e on order for December delivery. (recent 4 star NCAP rating with 76% Adult occupation protection - similar to the 78% for the Twingo GT I'm trading in) As a former petrolhead who has recently been converted to EV driving, I support all the recent safety measures and welcome anything that will avoid a collision occurring in the first instance.

[@Vision23023]

Safety of Zoe ZE40 was one of the reasons we bought another ZE50! If this test would have come a 3 months earlier we would have never bought the ZE50 and sold the ZE40 too. Renault’s right to reply is rubbish….the safety tests are continually evolving and they acknowledge it. It changed for all manufacturers, and they all seem to be doing well. They degraded the car below 2013 safety test standard to cost cut, but with massive increase in price too. Now they come up with excuses like regulatory confirmation and all mumbo jumbo. Some one at Renault took the decision and deserves to be fired or whatever they do. I would want a recall to correct at the very least the most dangerous cost cutting they have done…the side head airbag and the seat beats among other things I am not yet aware of.

[@NicolasRaimo]

The airbag from my limited knowledge is the only thing changed between NCAP ratings and as I stress I really want Renault to fix this with a recall remember to share and like this video!

[@GizmoStu]

My wife has a pre facelift Zoe ZE40 and she absolutely loves it. It comes with a full compliment of airbags and side curtains and a 5 star NCAP review. We almost traded it for a brand new one but given the horrible results from Thatcham we have decided to stick with the ZE40 until they have fixed these issues. Damn shame Renault. Get your act sorted. You have lost at least one sale (and probably thousands more ) due to penny pinching and corner cutting on essential safety equipment. A full recall to install the missing safety equipment would be the only way to save face and restore confidence in this great little car.

[@JohnDunkley]

Hi Nicholas. I was looking at the crash test for the Renault Clio 2019. They have the side air bags that protects the head, so why is it not in the Zoe? Crazy!

[@johncole2500]

Just cancelled my new order… safety is a key thing for me. Being told by their twitter account the removal of AEBS didn’t affect the 5* safety rating, was partly why I decided to go for a Zoe, but now…I’ll just wait to see what happens. May look at some other brands that are coming to the market next year to see how they perform. Ora Cat perhaps…similar costs (if not cheaper) should be better safety, lots of features too.

[@NicolasRaimo]

Please note John as per the video the PLAY has hardly any of the safety features if you went for a higher spec trim level I'd expected the ncap score to be higher than 0, I'd still buy a Renault zoe but I'd want the older airbag design

[@johncole2500]

@@NicolasRaimo true, we went for a higher level, but the edition - I’ll wait till March now to have a look, seeing as though the AEBS will be back in all models sold after that - and to see if they sort the airbag feature (which is what I’m most concerned with). But there may be more options to look at too… :)

[@paulmagee2626]

Retrofit the ABS sensor and missing airbag NOW! Improve the child seat situation and issue a statement to all customers regarding the seat compatibility limitations so they perches and fit the correct system. While your at it improve the 12 battery specification, they're not up to the job resulting in glitches and early failure. I will NOT be staying with Renault in the future if they don't abandon this policy of putting budget before safety!

[@timschneider983]

The Renault statement is total b******t. It refers to AEB which wasn't present in early ZE50s, was then added for some like mine, and then removed. And I find it very hard to believe that accident analysis would lead them to reduce the airbag and remove the side head protection. Come on Renault- I know you can do better than this!

[@hans-jakobastrupgaard570]

Nick, now 2 years have gone by. Can you give a comment on what happened on this matter overall? Thanks a lot ! 😊

[@NicolasRaimo]

Zoe fell like a rock in prices

[@thehawk6138]

Absolutely agree that the ZE50 needs to be recalled, as a matter of urgency, and the side airbag restored to the higher version. This is the absolute minimum Renault should be doing.

[@NicolasRaimo]

Make sure you keep this shared and public

[@cjmillsnun]

I am so disappointed. Renault have scored every car 5* since the Mk2 Laguna. The 0 star rating is shameful. Agree with you on the recall. Interesting that the Clio still has AEB.

[@NicolasRaimo]

They dropped it on some specs

[@cjmillsnun]

@@NicolasRaimo but not all... Unlike the Zoe. Bet the Clio also has a decent side airbag that protects the head.

[@clivethomas6864]

That is very useful information. I think you are right, they should replace the sub standard air bags. Had I known this it would have influenced my decision to buy a Zoe.

[@clivethomas6864]

I have ever only purchased a car with a 5 star NCAP rating and that is what I thought I had got this time. I can see a Class Action starting against Renault if they do not rectify the situation.

[@NicolasRaimo]

Keep the pressure up by sharing this video and am sure renault will recall....

[@hubflyhub]

Renault should call all the affected cars and mount the better airbags

[@BrockMcLellan]

I "test drove" a Renault Zoe just a couple of weeks ago. As a MPV person, this is not my ideal vehicle, so this drive confirmed my decision to wait until the new Renault Kangoo E-Tech becomes available in Norway, in 2022. However, this information on this video could push me into buying a Maxus Euniq5 MPV or even Euniq6 SUV. I don't feel any obligation to support the European auto industry, if other manufacturers are doing a more appropriate job at protecting my life.

[@gillesg1369]

Thanks a lot. Do you really believe that it is technically possible to upgrade thé head airbag ? We got our Zoé 4 days ago and are really shocked.

[@NicolasRaimo]

Technically it should be possible, however it might need type approval

[@richardhaywoodh]

Nicolas on a ZOE Facebook Forum one of the guys said his ZE50 has the same 'Airbag' tag at the top of the Front Seat covers by the headrest area. Do the ZE50 have an air bag here, is it a different type of airbag which doesn't give the head protection?

[@NicolasRaimo]

ALL ZE50's have the airbag tested which don't provide that head protection on side impacts.... ALL ZE40 or 22kwh have the safer airbag design

[@andyfraser5876]

Renault can argue all they like about 'goalposts', but they have to respond to such a low score by fixing the issue if they want to continue to sell the ZOE.

[@giovannipagani3829]

They want you to buy the new models, not the Zoe...

[@dom1310df]

The euroNCAP bars were too low to begin with. The Peugeot 208, for instance, has 56% for pedestrians and 86% for children, which somehow gets 4 stars. I'd hate to be hit by one of those.

[@alphatrion100]

I still would rather be hit by a small peugeot 208 than say a dodge ram

[@Seedler1]

Agree. They need to recall

[@davidellis4031]

Those airbags are really awful - I'd be livid if I had replaced my ZE40 with a ZE50. This really needs to become recall if I am to ever have any respect for Renault again. As always, a great video, deserving of at least an order of magnitude more subscribers. I totally agree that safety should be standard. I'd even say that I'm not adverse to subsidising the base car if I want to spend the money for a nicer interior or better stereo.

[@NicolasRaimo]

Hey David remember without people sharing this video it won’t be seen

[@davidellis4031]

@@NicolasRaimo I tend to keep away from social media but have already linked to the video on the Honda e forum!

[@edenviews]

A shocker! They should refit the airbag asap! I have Iconic. I don't feel unsafe, but how do we know!

[@aland155]

Thank you for this info. Renault UK will be hearing from me.

[@NicolasRaimo]

Good luck 🤞

[@wobby1516]

I totally agree with you, in fact I’d go a step further and say this is Renault saving money with little concern for safety, especially as most people would assume that a side impact air bag was standard. Yet another example of a company putting balance sheet before customer safety. Renault makes no mention whatsoever about their reasons for removing the side impact airbag and is the typical response one would expect to read from a manufacturer trying to defend their position. My Kia E Niro has a 5* NCAP rating, if the Koreans can do it why not the French.

[@gavc6442]

Renault were the first manufacturer to have an all 5 star safety rating…. way before the Koreans, indeed I owe my life to one of these cars, a 2008 Megane 2. This makes this stupid decision all the worse, several people deserve the sack it would seem

[@NicolasRaimo]

Renault were first company to ever get a 5 star ncap rating, now they are the first electric car to get a 0 rating

[@furTron]

Does the change of Airbags apply to all facelifts? I brought a 40kWh face lifted Zoe. I couldn’t take an emergency breaking system in the standard equipment group, what i find ridiculous. Why do i have to buy first leather wheal, chrome elements etc to BE ABLE to PAY for an extra safety feature? IMO they really deserve 0.

[@furTron]

If someone wonders about costs: The price difference between standard („life“ equivalent group) and higher (experience) is 3000€. And then the emergency breaking system is 350€ You could say, that in the price i get a bigger battery (+11kWh) but still… why if it necessary?

[@NicolasRaimo]

airbag is all ZE50 models

[@bordersw1239]

Would love to see the Renault email trail on this matter, somewhere there’ll be one that states,it’s OK, we’ll reduce crash safety for poorer people. Good post - thank you!

[@NicolasRaimo]

Please remember to share this video

[@georgepelton5645]

Nick, Thanks for this video explaining the various changes in both the car design and the new test standards. I was wondering what caused the drastically lower NCAP score. I do agree that Renault should include all safety equipment in the base model, and recall and retrofit all units in the field.

[@NicolasRaimo]

Cheers George thanks for watching the video and hope to see you around the comments more :)

[@murken100]

thx!. i've rent a zoe three days ago...told the rental service already two weeks before, that symbols showing up permanently "⚠️" "🔧" "Inspection is timied out..". same issue's this time.. but drived anyway, (in mind: if they do nothing, it can't be a a big faillure)... by drving a for a whilee, i told to my passenger, that this car is garbage.. moved two or three times backwards and forwards just to fit in garage, where i easily came in with a VW ID3, without making any turn.. i was sure, if the system or sensors going to fail, the car is telling me that like in the ID3... i was driving slowly down the street down in garage the -BAAAM - and the whole right side of the car has moved against the wall by itself.. i'am shocked that this kind of assistance, dosn't even have to warn the driver and could went crazy by more reasons than benefits.. now the rental service wan't me to pay above 2500€. NEVER !

[@Peter-in-Somerset]

I agree that a recall must happen

[@BrackenDog10]

Yes, either Renault should retrofit the extra airbags and get a statement from Euro NCAP upgrading the score, or alternatively Renault should start a buy-back scheme. It'll be interesting to see how the members of the motoring press backtrack from their mostly very positive reviews of the ZE50, some published very recently even. The phrase "Applies to all Zoes" in the report needs qualification. Edit : Just checked, my 2020 ZE50 (one of the first in the country) doesn't have AEBS.

[@NicolasRaimo]

Don’t forget to share the video help increase its reach to force the issue to be fixed

[@BrackenDog10]

Shared to EV Drivers UK FaceBook group.

[@spacepunch72]

@@NicolasRaimo Seems RZOC doesn’t like it, they immediately removed it as “against the rules”.

[@NicolasRaimo]

@@spacepunch72 best take that up with the moderators. It's a Zoe video so not against any rule

[@spacepunch72]

@@NicolasRaimo That’s what I thought for a long time now.

[@barriedear5990]

Spot on Nick, this is frightening.

[@Beko500ProGolover]

Well let’s just say I’m very disappointed in Renault. I’m so shocked they’d cheap out like this.

[@sachazarb5861]

Shambolic, and dealerships were telling people a month ago it was 5* car when trying to get people to buy one. A recall is a minimum, how you retro fit it will be interesting! I'm getting one via ONTO, so tied to that first month, but already looking at the options to change after that, it's whether to pay a little more for 208 and lose range, or spend a load more on a Kona or ID3

[@jiz100]

Completely agree. Great video

[@NicolasRaimo]

Thanks Aaron

[@marklola12]

All cars getting zero should instantly be recalled

[@NicolasRaimo]

0 may be the lowest score but there is certain stuff in law that means they must meet a bare minimal of safety

[@Goodchappy]

Renault. I want you to recall my July 2021 Renault Zoe GT Line 135 AS SOON AS POSSIBLE once you have worked on an approved fix. Quite frankly, this is just not good enough!

[@NicolasRaimo]

Pleasure share the message far and wide about the video

[@Goodchappy]

@@NicolasRaimo Personally, as I bought one new, I would like to know how my June 30th 2021 registered Zoe 50 GT line 135 fairs in the test, I'm assuming it is just the front side airbags that is the main negative point.

[@NicolasRaimo]

@@Goodchappy it’s the only thing I can 100% tell you is not the same at the 2013 test other changes could be NCAP score changing as safety improves

[@Goodchappy]

@@NicolasRaimo Mine has the automatic braking system and I don't like it, it bleeps and flashes up "Brake" at random if you are quick enough to catch it. Mine also has wireless phone charging even though the Renault salesman said it didn't and I can't turn the silly pedestrian noise off. Why they can't have a selection of noises like a real engine idling seems another omission.

[@scara1701]

I don't know why they would cut back on safety equipment. So many other manufacturers include these systems as standard, across all models.

[@RWBHere]

Thanks Nicolas. That's a pretty generic statement from Renault. I contacted them, and received pretty much the same blurb as a reply. Very unsatisfactory, indeed. Our ZE50 I was registered in early September 2020, and still has wireless charging, but it's something which is used only rarely; maybe once every couple of weeks. The wireless-charging-capable phone, if carried, is usually connected by USB, making wireless charging almost irrelevant. I'd much rather have better safety features instead of gimmicks like that. Yes, I would be much happier if Renault were compelled to recall all substandard cars, to fix the deficiencies. Even if some costs were involved, I'd pay a little for the so-called 'extras', which are essential for improved safety. The number of NCAP stars is relatively unimportant; the safety of people in and around the car is paramount.

[@Id3fornow...]

Am glad i handed mine back after one week of use last year.

[@NicolasRaimo]

WOW what made you hand it back before knowing this?

[@daveprice1608]

That is absolutely shocking to think in 2021 that a major car manufacturer is removing a safety device to save money. I would not buy a newer model just on this alone. I realise this is the base model but shows how careful you have be. I'm keeping my 2016 Zoe 22kw

[@TeesTrev]

The airbag head injury issue is on all models.

[@NicolasRaimo]

As Above the airbag issue on all models off ze50 however your 2016 zoe has the 2013 airbag :)

[@MikeDWinter]

Agree that airbags should be replaced by Renault to include the head protection, but I doubt they will do that. It’s not a good look, to improve the car in many ways with the facelift, but save pennies with a cheaper airbag. Our GT Line is missing AEBS too as the early 2020 build didn’t have that for some reason. Regarding seatbelts, I have heard that Renault also removed seatbelt pre-tensioners from the ZE50, which if true is another poor look in terms of penny pinching vs the safety of their customers.

[@andywilson7008]

Are all ZE50s lacking the airbag, or is it something that changed more recently?

[@NicolasRaimo]

I can’t say with 100% accuracy but I think so

[@andyholten]

@@NicolasRaimo That's what I want to know as well... I have an early ZE50 Iconic (i.e. with the wireless charger, without AEB), and I've seen some speculation that models produced around that time may still have had the 'safer' airbag design, but how can we tell for sure?

[@PaulMansfield]

If I'd literally just bought a Zoe, I'd take it back to the dealer. If I had one on order, I'd cancel the order. This is Renault maximising profits at the expense of customer safety.

[@Captain-Chats]

I put an order in 2 weeks ago, i sent an email and will phone them tomorrow regarding a cancellation for sure

[@nigelweir3852]

Is the air bag on play model any worse than the gtline etc , plus was Renault advertising the old cap test for the new 50 model . Not happy that the score so poor , ps the play model not sold in nireland as far as I know . As Renault usually advertise the safety score , so a zero score is an advertising disaster

[@NicolasRaimo]

If you look the car crashed has alloys and hot grill so GT like trim

[@johnnorth9355]

This must have been a conscious and deliberate choice by Renault ? Says a lot about their management - bean counters ruling the roost ?

[@NicolasRaimo]

I can't comment.... I just can't....

[@deamer44]

Is this also an issue for the 2018/19 zoe?

[@NicolasRaimo]

Only ZE50 models

[@grd46h]

I bought last month the Zoe z50 “Rivera “ which the dealer said was the GT spec plus. So I would expect it had AEBS and full side air bags. What if it does not ? Can I get a update model in exchange

[@NicolasRaimo]

You have the AEBS sensor, but your airbag is missing the curtain shown in the 2013 tested car

[@grd46h]

@@NicolasRaimo I asked Renault to confirm if side aircurtain is fitted to my Zoe . Thank you for your recent contact with Renault UK regarding your Renault ZOE E-TECH ELECTRIC (ZOE). Renault takes note of the results published by Euro NCAP following specific tests on the ZOE according to its new protocol implemented in 2020 The ZOE tested by Euro NCAP most recently was the base version and, since 2018, 5 years after the ZOE was originally tested, the ADAS (Advanced Driver Assistance Systems) available in this base version are no longer included in Euro NCAP scoring. This includes features such as Electronic Stability Control, Speed Limiter, and seat belt reminder. Euro-NCAP ratings last for 6 years after the launch of a new model which is aligned to the 'normal' lifecycle of a model across different manufacturers. The ZOE goes beyond regulations, and Euro NCAP’s own protocols, with additional safety features, for example, the Fireman Access of the battery. Since 2017 we have adapted passive safety equipment on the car considering traffic accident analysis and reconstruction (accidentology). We have also updated the ZOE with state-of-the-art ADAS (Advanced Driver Assistance Systems) dependent on specification chosen, these include: Advanced Emergency Braking with pedestrian and cyclist detection; Lane Departure Warning; Lane Keep Assist, utilising onboard radar and camera. These ADAS were not fitted to the base version tested by EURO NCAP so were not accounted for in the latest results. The facelifted Zoe - ZE50 - was designed using data from the Laboratory of Accidentology, Biomechanics and Human Behaviour (LAB), which Renault operates jointly with Stellantis. The LAB collects and analyses telemetry data from all networked vehicles in France, which did not show a single accident with a tree or lamppost, as simulated by the Euro NCAP side pole impact test. However, there were accidents and incidents with pedestrians, cyclists and other road users in urban areas. Hence the decision to equip the ZOE with further assistance systems, including Lane Departure Warning; Blind Spot Warning; Traffic Sign Recognition; High Beam Assistant and Emergency Brake Assistant. The Laboratory of Accidentology, Biomechanics and Human Behaviour (LAB) was formed in 1969 by Groupe PSA (now Stellantis) and Groupe Renault. The LAB is a laboratory for accident analysis, biomechanics and the study of human behavior. Its purpose is to observe, analyse and anticipate with a view to improving road safety. The LAB has helped decrease the number of road fatalities in France by some 80% within the last 50 years. Renault reaffirms that the ZOE is a safe vehicle, which complies with all regulatory safety standards. These standards are constantly evolving and are becoming more stringent in all domains, especially in safety. Renault therefore continually improves its offer to comply with the regulations applicable where its vehicles are sold. As such features such as Full LED headlamps, Anti-Slip Regulation (traction control), CSV (understeer control), HSA (hill start assist), and others have been added to the ZOE during its lifetime (version dependant). Kind regards, Deepa Executive Agent Renault UK ref:_00Db0cZvn._500672Rx4LW:ref They don’t actually say if it does

[@NicolasRaimo]

@@grd46h the data I’ve seen on side impacts say it’s uncommon but has a much higher risk of fatality… the airbag reduced the risk of fatality and surely that’s more important

[@peterbee8892]

Zero means zero. A car to avoid.

[@RedBatteryHead]

I go a long stretch with your explanation. Yet I think back to 0 is ridiculous. Luckily base integrity is solid. I don't believe in all the Bell's and whistles manufacturers sell as safety's and NCAP also issues scores. Those don't make bad drivers better.

[@NicolasRaimo]

The airbag is the main issue here. Regarding the safety aids... they don't make bad drivers better but they prevent the accident happening in most cases even the best drivers can cause accidents.

[@RedBatteryHead]

@@NicolasRaimo that's the point. So base integrity should prevail in points. The airbag being less is correct. It wouldn't put the star rating that much higher though. They're report is full of X and - on other Bell's and whistles.

[@steve_787]

I will never buy a Renault again. Had our Zoe (22kw) just over 5 years and the after sale is awful. At the 5 year service they wanted £400, on top of the standard cost of the service, just for changing the coolant! Recently found out the battery was reporting a SOH of 71%, after contacting the battery rental side I had to take it to the dealer and pay £195 for BMS updates as the cars software reports the SOH incorrectly? Why am I paying to fix this obvious defect, now 98% SOH so proves we've looked after the car properly so it's Renaults fault! They even said they don't check for updates at the service intervals as it takes too long?! Now hearing they are playing with peoples live! NO WAY!. Can't wait to get shot of the Zoe which is sad as we have genuinely loved the car up till now.

[@mfernandes8945]

Not keeping an eye on the test criteria & not understanding the basic testing criteria is inexcusable. A lot of manufacturers are struggling to implement the connected framework that the industry is moving to; Renault is struggling particularly badly. From actually deprecating a OK mobile application, then taking over a year to introduce the next version, to killing the online store, removing the ability to update licenses. It's been gone over six months now. It's abysmal and displays a fundamental lack of understanding in how IT & connected services run today. Unless they re-train people (preferable) or get someone in that can actually run a service, they should stick with ICE vehicles (where they're not bad at all overall). Their response sounds like 'ChristmasPartyGate'; complete avoidance of the fact that I'll probably put my family (& others) in hospital in a ZE50. Someone high up needs to light that rocket and get the organisation into 2022!

[@tarassu]

My friend died because my previous car didn't have head airbag. He hit his head while driving the vehicle...head collided with the pole... I bought the same car, 3 years newer.. it has head airbag now. Most else is the same.

[@FFVoyager]

Do you think Renault are trying to reduce demand for the car as they can't make them quick enough? 🤔

[@NicolasRaimo]

I HONESLY think Renault are running around in a panic and surprised NCAP tested the car. I think they likely thought as it was a facelift NCAP wouldn't bother retesting the Zoe. I suspect and this is a PURE GUESS that NCAP may of got a tip off about the airbag and decided to test it. I think this proves NCAP is truly independent and that's JUST AMAZING

[@effin1233]

Thanks nick I am on a 2year lease on my zoe so can't do nothing about it now

[@NicolasRaimo]

You can ask Renault to change your airbag

[@effin1233]

@@NicolasRaimo do I ask renault or my lease company 🤔

[@rebeccathorn6406]

Has anyone checked what the airbag situation is in the Clio? Wouldn't surprise me if it's the same as Zoe...

[@NicolasRaimo]

Hi Rebecca am EV and low carbon videos only maybe submit it to a more generic car channel to investigate?

[@drxym]

Kind of funny that the Dacia Spring (also a Renault) sits next to it with a 1-star NCAP rating. Renault are really putting profits before lives and I hope these dismal safety ratings acts as a counter balance to that greed.

[@jameschapman4824]

I jnow this may come as a surprise but I don't even look at the NCAP scores of cars that I purchase.

[@NicolasRaimo]

Not really no

[@jameschapman4824]

@@NicolasRaimo I think when I first bought a car in the late 1960's if they had working brakes they would have got 5stars inthe NCAP test. LOL

[@NicolasRaimo]

@@jameschapman4824 which proves why safety has to change with the tests

[@Banyan314]

We have just canceled our order for our new Zoe which was due for March delivery.

[@NicolasRaimo]

Did you inform Renault directly as well as the dealer?

[@Banyan314]

No, just the dealer

[@NicolasRaimo]

@@Banyan314 Tell renault as well, what did dealer say?

[@Banyan314]

@@NicolasRaimo was concerned that we’d cancelled and asked us to keep an open mind and they’d get back to us to see if our concerns could be addressed.

[@EVLars]

Renault need to recall all Renault Zoe!

[@duncanmartin2626]

It's absurd that "upgrading" from a ZE40 to a ZE50 will result in less effective airbags. I don't understand why they would do that either, they already have the technology and everything needed to make it work. I had been considering this updgrade, but I definitely won't while the airbag situation is as it is. I'm not so bothered by the AEBS and Lane Keep stuff, and in some situations (eg moving out to avoid a pothole) it can fight you and make you less safe, so I'm not convinced it should wreck the rating of an otherwise safe car.

[@NicolasRaimo]

I think regarding the extra safety devices they are about preventing the accident from occurring in the first place which is surely what we'd prefer? The lane hold only tends to work on dual lane roads which are less likely to have pot holes

[@duncanmartin2626]

@@NicolasRaimo I think they are there to try to mitigate for inattentive drivers (made so by a giant iPad in the middle of the dash?). Given how poor R-Link is, I'm not sure I'd want Renault software to be able to steer my car where it wants! ;)

[@NicolasRaimo]

@@duncanmartin2626 how well the system works is part of the scoring system and it’s easily overpowered. You can also turn it to a beep rather than assistance… don’t forget to share this video to get the info out in public domain

[@duncanmartin2626]

@@NicolasRaimo I shared on the RZOC forum and via email. :)

[@NicolasRaimo]

@@duncanmartin2626 I believe rzoc has now U-turned on the issue so it’s nice to see my report on this has forced their hand to work in the interest of its members. However I’ll assume they deleted this video soon after you posted it but least they finally come to their senses about the airbag.

[@jean-marcgruninger9019]

oh come on. In my days , we would just put up with terminal internal injuries and get on with it.

[@littlejonnyu]

Very dissapointed in the way Renault is dealing with customers that bought their cars. One of the reasons I will probably not buy Renault ever again. My Zoe 50 came with software issues which only got partially resolved. Preconditioning is mostly not working and the app is a joke. Not to mention the fact that they never mentioned the side airbag change. I boght the car convinced it has side curtain airbags just like the old model. Oh...and then I find out that despite having the LKA, the automatic emergency brake is not there. The spec says "automatic brake assistance" which only boosts braking if you already applied brake. This is a bad joke, told on people's money.

[@YTesting]

That is insane

[@xondeez757]

zoe is like 10 years behind other electric brands. my 10 year old car feels more modern than renault zoe. these cars dont even have adaptive cruise control

[@SustainableGal]

100% nick please start a pettition for renualt to recall & retro fit

[@NicolasRaimo]

am working hard to ensure something is done.

[@falxnecis]

Renault: the Zoe performed better than expected

At the same time the Renault Zoe hasn't got a track record of slaughtering its inhabitants.

[@dcvariousvids8082]

I don’t see a problem, as there’s other vehicle on sale with a zero rating. However, I think Renault should make potential buyers aware of the safety rating of their vehicles. Buying a car on the laurels of someone else’s notional safety ratings, carried over from either previous models or higher spec’d vehicles, will only get you so far. But come that day when it all goes honey shaped, the decision you made a while back, could mean the difference between having a really bad day and having your last day ever. Potential buyers and present owners, should be made aware of, if you buy the base spec. or own it, there’s a much greater risk that you or a loved one could die in a particular spec vehicle, just because the manufacturer wanted to save money and failed to point out the vehicle’s inadequacies. If you choose to drive a less safe vehicle, that’s your choice. But you have to know in advance the safety of said vehicle, in order to make a rational informed decision.

[@itekani]

And that's exactly the problem. The ZE50 has been on sale for two years, and now owners get the information that their new Zoe is worse than a 2013-2019 model. You would assume it wouldn't score well in 2021 since the standards are getting better all the time, but at least I would assume that safety features from previous models are not removed on newer models!

[@NicolasRaimo]

Nothing wrong with the NCAP being wrong if informed yes.... however if you brought a 2013 Renault zoe and saw the ncap rating and side airbag... upgraded on 2020 would you think your facelifted car was LESS safe than the one you previously owned in a side collision?

[@QALibrary]

without the electronic aids, it should have got 3 stars max, where in the "past" it would have got a 5 stars due to crash survivability (if it was tested under the old rules and it had a highenough standard) because the way NCAP moved the bar but removing airbags just beggers belief - it like Austrilan cars and even worse cars bound for Afica has even more safety features and better design striped out

[@NicolasRaimo]

The missing safety aids is something you'd know it had when buying the car.... the airbag however you'd assume it be as safe as the 2013 ncap car for the airbag safety.

[@hellopsp180]

Niiccceeeer

[@JohnDunkley]

Absolutely they should recall all Zoe's

[@NicolasRaimo]

Not all just ones with this airbag issue which I believe is ze50 cars only

[@JohnDunkley]

@@NicolasRaimo I have an R135. has that been effected?

[@NicolasRaimo]

@@JohnDunkley ze50 yes am pretty sure because of part codes

[@stevedunn3113]

Very worrying because if they get away with this then maybe they'll allow these deliberate omissions to creep up the range. Recall now.

[@NicolasRaimo]

The airbag issue on all models of ze50!

[@stevedunn3113]

@@NicolasRaimo Sorry, I thought it was just the Play.