Repairing a Makita DUH502 18V Cordless hedge trimmer under warranty with a faulty controler.

[@patbird9694]

Watching Dean’s Makita repair videos saves me from the temptation opening up my working Makita Power tools😂

[@NewChannel-dx2mu]

Over the years I have come to realize that opening a power tool means I have condemned it to death.

[@plunder1956]

@@NewChannel-dx2mu I have felt the same after opening an old Blue Ryobi Drill recently 😇

[@Matt-ns2ty]

​@@NewChannel-dx2muor figured out how it works and putting it back and still having it working 😂😂😂 Take your time tho

[@gutsngorrrr]

I hope Makita never changes, there aren't too many manufacturers left that actually care about their products and looking after their customers.

[@philgallagher1]

It's fascinating hearing Dean's thought process when he is working on a machine he's never seen before. "Can I do this before that...?" "It would be better if I could" "Yeah, let's give it a go"! AND HE'S RIGHT!! Genius at work!

[@patbird9694]

“The Nasty Red One” I feel the same too. Subscribed

[@mikedavis3440]

You are helping me learn about what I should not work on and what I can work on and I most say thanks for the videos I love watching and seeing someone who loves there work You are a great service teck you are a great to your customers I hope they know how much you care about there interest and property Thanks for making these videos God bless and have a great day

[@deandohertygreaser]

You are welcome

[@Mee10792]

I use a large supplier in Cumbria and because of all my Makita, Paslode etc.. tools, I have to use their repair system now and then. Unfortunately, their repair shop side of the business is crap. Customer service skills and communication is close to zero. Like anything, nothing is rocket science, it's just knowing. So from now watching your videos, I do my own. A paslode gun looks so complicated, but you just fling them apart and back together. So that's on my to-do list. So thank you for you videos.

[@mikekemp5876]

Hi Dean, you did an almost identical one 8 months ago during one of your long sessions. See 29 mins into the one titled “Repairing some old and new power tools from old Makita to new Stihl cordless chainsaw.”

[@jasonbuckler190]

Great job! I learned something, had a customer ask me about this unit at work the other day. Now I know more. Thanks!

[@northwoodacres4114]

Dean, as a retired Makita Employee is the US, Makita always discontinues a part when improvements are made. If they would use the term Superseded and tie the new number to the old one you would find your part much faster. Been arguing that point with them my entire time there. Why they won’t do it is a mystery. Great work and watch all the time.

[@deandohertygreaser]

it would be quicker yes, but i also like to see when they change a part. I do wish they still supplied up to date makita software with all the new brakedown diagrams instead of going online.

[@northwoodacres4114]

I agree they tried part smart for awhile with Outdoor power equipment. It did not work out. I am afraid website is going to be it. I will let you know that website has all current part updates. As for changes we were in the same boat as you. Questions had to go clear back to plant for research. Why I’ll never know.

[@somegeezer4840]

If there is one thing I have taken from all of Deans videos, is that if you want a tool that can be repaired without having to remortgage the house, go for Bosh or Makita

[@martinpedersen4886]

It's a great hedge trimmer. Have the same just with the longer blade DUH752. They do suffer from controller issues, and had one where the big bearing that the armature gear goes through failed. It would cut a little and then stop and blink for overload and that just kept repeating.

[@BIGSB5150]

Dean, love the channel very informitive. Keep up the great work.

[@ElMariachi1337]

The one downside for me on this machine is the turning handle, even though it's a nice feature, I've had some of these come in with quite a bit of slack because of the heavy battery on the turning side. The plastic housing seems to wear down rather quickly when it's being turned often during work. It's still worth repairing with a new housing but as you have experienced yourself today you have to relocate the whole electrical circuit and all the switch parts inside which is not my favo kind of repair.

[@rbedwar12]

Nice...great machine

[@warrangota8721]

I just love your regional accent, really nice to listen to. "A Makita hedge cutter, DUHedge502" :D

[@leonardpaciora5039]

Nice job Dean, Thanks!!!!!

[@callumBee]

While not a tool, Nespresso repair their machines and seem to use that to improve the machines. Mine had an issue with the capsule bit where it made some awful sounds and died. Sent it off, repaired and back to me. A year to the day the exact same issue happened and it was just out of warranty. Bit or argument later they agreed to repair it again. I get it back and it must have been a common fault as the machine is much much quieter and smoother so they have improved something. Its nice to see companies doing that rather than just throwing new things at you and nothing gets better.

[@bigdavedownunder]

We need merch...... well folks welcome back to the workshop

[@deandohertygreaser]

im thinking about getting some going but ill have to look into how to do it

[@henrycatt5844]

Plus “nice one” and “That’s her”

[@fredholmes6284]

Definitely.."that's her"..😂

[@bigdavedownunder]

​@deandohertygreaser your profile picture in cartoon form

[@dieseldog1959]

Thanks, Dean--keep up the good work and keep 'em coming!

[@UnCoolDad]

The Japanese love doing root cause analysis for faults. Their quest for continual improvement is never ending. They all it Kaizen.

[@stuart6973]

NMB there probably the best make of small bearings 👌🏻

[@Dazob66]

Great stuff enjoyed that.....👍🏴󠁧󠁢󠁷󠁬󠁳󠁿

[@shifty277]

40v makita and New Hikoki Dean! :) Thumbs up as always. You're doing a great job of the filming and long process of editing!

[@tommoso55]

Well done mr Dean 👍👍👍

[@deandohertygreaser]

👍

[@landothegreatest666]

We get these in quite a bit here in Australia, mostly controllers are to blame. The design of the tool let's a fair bit of debris and crap get into the motor housing and stuff itself into the gap between the board

[@kevinmartin9432]

Excellent video!

[@alfredgilpin8251]

Very informative if I had seen your post earlier would have gone with Makita instead of dewalt

[@deandohertygreaser]

yea i wasnt as impressed with the dewalt, but its still a good machine

[@plunder1956]

Do you ever send failed guaranteed parts back to Makita? For example, if it is a new tool design. The current Brushless 18V hedge trimmers run very briskly compared to the mains type. They cut nicely for the fine and medium stuff but can stop if they hit anything bigger.

[@deandohertygreaser]

yes we use to send every warranty part back to makita. but they stopped that in recent years as i think suppliers didnt want to take them back.

[@patrickbonner4841]

Ya deserve a pay rise after that ... ! Manufacturer logo on bench good idea Gearbox grease ?

[@darylhudson777]

My Dear Brother Dean, that's got to be one of the most expensive tools that I would never buy because I could probably go to the yard sale and find a corded version from the 1970's under $25 that would work well enough.

[@deandohertygreaser]

you wouldnt even have to go to a yard sell, some new corded hedge cutters might only cost 25 euro. i use use the old fashioned hand shears myself

[@darylhudson777]

@@deandohertygreaser yeah, but the good old Made In The USA are better. Even the old hamsters made in the USA are better and you can still get those all over the place all kinds of old tools I just wish I had the money I'd be stocking up and redoing them.

[@prasadvn524]

Nice video as always

[@erinsquirkychannel501]

Wish Milwaukee would offer warranty and 5yr over there too and all parts u could buy any part and for cheaper then the hole tool and if somethings bad then redesign it like makita does we want to repair n keep are own tool we had for along time, don't wanna just turn it in n get a new one everytime we got bonds with are power tools lol

[@oddbodhobbies2840]

I am wondering how you had a part for a new tool to you repair, do the suppliers/reps send you repair parts for newly released tools?

[@deandohertygreaser]

It's a new tool fore to repair. They have been out a while. This one was made in 2021

[@donkeykong7777]

Hi Dean, with regards to the simpler, on or off hedge trimmers, grease / caulk guns, is it possible to just bypass the controller if it blows? If my only option is the bin, could it be worth a try?

[@deandohertygreaser]

not with a brushless motor no. but you can with a brushed machine

[@zaxmaxlax]

You can do with a brushed one. Or you can buy a chinese brusheless generic controller board for tools. They are very cheap like 8 euros and work for everything, drills, impacts, grinders, saws, vacuum, blowers... anything that has a 3 phase 20v brusheless motor

[@donkeykong7777]

@@deandohertygreaser thanks

[@donkeykong7777]

@@zaxmaxlax thanks

[@kevinchamberlain7928]

Hey Dean, I have a question for you! I have a Milwaukee brushless 165mm circular saw that intermittently does not run, the light will come on but zero power. However, when I hit it hard with my palm it goes again. Is this a controller issue in your opinion please? If so, it's getting the bin.

[@deandohertygreaser]

it could potentially be the switch or a broken or lose connection somewhere. but the switch costs around 30-40 euro. If its not the switch then it will more than likely be the controller beginning to fail, if so it wouldn't be worth fixing

[@kevinchamberlain7928]

@@deandohertygreaser Nice one, mate! Thank you very much! I'll take a look before I throw it in the sea!

[@oddbodhobbies2840]

I really hope it's under warranty or the customer is in for a shock!😶

[@waynetaylor2784]

Just can't go a video without bagging Milwaukee

[@DOST67]

lmao

[@Xrayfk05]

If stating facts about spare parts is bagging a brand, that says all you need to know about said brand.

[@waynetaylor2784]

@Xrayfk05 Never ever had any problems getting ANY Milwaukee parts and their service on repairs is awesome, 5yr warranty can't beat it..

[@paulmcgeoch2603]

Don’t cry mate I’m sure you’re perfectly happy with your red tools lol

[@fredholmes6284]

Dean's often said Milwaukee fine if'ya live in America with a 5yr warranty but in Europe ya don't get that only 1yr warranty 😂

[@robertskelton2576]

It may be nice but not $400.00 nice.😂

[@deandohertygreaser]

yea i know, all i can afford is the old hand shears. But some lads have a lot of hedges to cut and don't want to be weighed down of deafened with a small engine. So these cordless ones to make sense to them. Plus they do last a long time on one battery

[@sergaljesus]

Just out of curiosity, have you gotten any of makita's newer 40v line in the shop? Where its 1 40v battery instead of 2 18v batteries.

[@deandohertygreaser]

nothing has come in for repair yet, not under warranty or outside of warranty in the 40v

[@sergaljesus]

@deandohertygreaser that must mean they're pretty decent or they're just rare there, i suppose

[@alouisschafer7212]

​@@deandohertygreaser suppose that's because 18v is more popular. Cant imagine the failure rates of 40v being much different from 18v. Well they are all brushless so you won't get as many in with motor problems or burned out motors for sure but can't imagine Makita somehow managed to make 40v invincible.

[@shifty277]

40v wont be taking as much current and placing as much load/current on said rotors/stators and thus blowing controllers. By design the raising to higher voltage should see less burnout of the tools parts for the same jobs and work type that may kill a brushless 18v grinder/saw/sds. Also the batteries are built even better. 2 temp probes and sticking with Sony VCT5a's in the 2.5ah and 5.0ah. Best high current batteries on the market for cost and power. The 4040F has tabless cells too and is capable of 2000watts.

[@Mrjo7611]

I got problem with same tool Makita Service change electronic board. I not recommend this Makita tool proper crap . It’s cost me all 140 Euros

[@racingblonde]

You should apply for a job with Elon Musk, you would be a shoe in.