Resolve or Get Past a Missing BitLocker Recovery Key.

I recently had a near new laptop shut down and require a 48 digit BitLocker Recovery Key, which I did not have! It was supposed to be saved to my Microsoft account when the encryption occurred, but it was not there, nor was I ever prompted to save it. Microsoft was no help, and the manufacturer was no help either. But I did discover two potential work arounds, one of which worked for me.
If we helped you and you see the "Thanks" button below the video, please lend your support to our efforts.
#Bitlocker #Lenovo
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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car (or computer!). In addition, proper safety procedures and precautions, such as the use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.
These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.
Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

[@blackjesus22TTV]

Spent 2-3 hours missing 2 of my college classes trying to figure out how to unlock this shit really appreciate this video helped me out a lot

[@DashboardSymbols]

Glad to help...

[@jerryspann8713]

The question no one will answer is why this shit popped up in the first place. Has to be a damn virus.

[@trenaijabarnett2440]

@@jerryspann8713 no, its not a virus. its an encryption☠

[@MrAppbee]

Subscribed. Thank you so much. You just saved all my work files when our IT said it would be impossible to recover the key !

[@DashboardSymbols]

Glad to help...

[@jukyog]

Initial command done from CMD elevated prompt gave me proper key. Thank a bunch!

[@DashboardSymbols]

Glad to help...

[@KyubbiX1]

What command did you use

[@jukyog]

@@KyubbiX1 cannot recall now, obviously 1st one seems

[@nimrappork6350]

1:56 This is exactly what I needed. Thank you so much!!

[@DashboardSymbols]

Glad to help...

[@Pen_Da]

The BIOS step requires you to disable secure boot, I did the opposite by enabling it and it worked for me. Thank you so much for this amazing simple guiding video.

[@DashboardSymbols]

A curious result that I will bear in mind. Glad to help...

[@yes-kn2tt]

almost lost all hope thank you for this comment 🥹

[@DashboardSymbols]

@@yes-kn2tt You're welcome...

[@donkovach3592]

Thank you so much for this video, saved me from buying a new computer!

[@DashboardSymbols]

Glad to help...

[@ravinsugrim8343]

Thank you so much i was able to fix my computer without my parents finding out

[@DashboardSymbols]

Glad to help...

[@sammoore7562]

I was literally about to get a new computer and lose everything!!!! Amazing thanks

[@mbrown5791]

Thank you so much. This is allowing my son to use his computer again. perfect instructions

[@DashboardSymbols]

Glad to help...

[@jonmobrien]

Like many others, disabling BitLocker in BIOS didn't work because as soon as you reboot, the system / Windows requires your Key to decrypt your drive. It makes absolutely no sense that you could simply disable encryption without decrypting the drive! For this to work for others, bitlocker must not have actually encrypted the drive in the first place. What's weird is how it could have worked for anyone.

[@DashboardSymbols]

You're logic is sound, but do try again, making sure its actually disabled. There's logic there too (it's just a different path to the data). What brand machine??

[@acenights1941]

I have a Dell computer and found this guy's comment online and it worked for me, too: "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@cuboid3043]

@@acenights1941 Use an HP that I stupidly lost the password for and got locked out. Tried the command prompt, but didn't receive the 48 numerical password; only the ID number. Disabled the Secure Boot and had to later select the factory setting. Somehow, I still end up with the BitLocker screen

[@MegaOwi]

@@cuboid3043 @dashboardsymbols - I’m the same, my boy has some how managed to encrypt it somehow and I can’t get access either. I use a HP laptop and have followed the video from disabling the secure boot using BIOS and attempting to locate the recovery key from the Command function but nothing and I’m back to square one. If anyone has any options to resolve this I’d be more than grateful!

[@jainey]

@@acenights1941 I don't have a restore settings button in my Dell :'(

[@sammoore7562]

THIS MAN IS THE HOMIE

[@shawnjakalasi3520]

Thank you for helping me retrieve my Bitlocker key

[@DashboardSymbols]

You're welcome...

[@sed6]

Amazing, thanks! Ultimately all I really needed to do was hit the turn off decryption and voila it worked. I could not find my stored BitLocker password because I hadn't stored one. Thanks!

[@DashboardSymbols]

Glad it worked. And it turns out that those passwords are not intended for anything but servers. Microsoft's poor use of updates kicked them down the line where none of us had them stored or even created!!

[@xitsmeekax03]

hey just wondering, where is the turn off decryption setting? i keep trying everything and nothing will work

[@DashboardSymbols]

@@xitsmeekax03 Well, that's the last part of the vid, but it assumes you've managed to bypass bitlocker in the second part of the vid. That didn't work??

[@oscarvill69]

Thank you so much Sir for you help!

[@DashboardSymbols]

Glad to help...

[@leonardojosesalazar3281]

Dear friend, thanks so much. It worked a lot. I appreciate your great help with this video, it was amazing.

[@DashboardSymbols]

Glad to help...

[@jasonlamour4161]

Have there been any recent updates that would prevent these instructions from working? Not sure why but I’ve tried the factory settings restore method, disabling and enabling the secure boot. Still not working on my Dell

[@DashboardSymbols]

Well, assuming the instructions were followed exactly, there are these two tweaks from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@heartofalegend]

Unfortunately, I tried doing this with secure boot both enabled and disabled, and it failed both ways. Has anyone else had trouble?

[@user-fv9uh2bg7e]

At 2:50' in your video, you said press F1, F2, or F3 repeated when laptop started, and then search the web to find the right key for machine. Now, my computer can not work, where can I search and search what on google? Can you provide some details? Thank you. You neglect very important details.

[@jovelyntolledo949]

Thank you so much for this video it helps me to recover my laptop 🙏🙏Godbless 😇

[@DashboardSymbols]

Glad to help...

[@audreylimsweeyin2662]

I was panicking and you're a life saver, thank you!

[@DashboardSymbols]

Glad to help...

[@assistenciabaddy1475]

Deusa do Olimpo Maravilhosa

[@DashboardSymbols]

@@assistenciabaddy1475 Not a goddess, but I hope it means I helped in some way...

[@DashboardSymbols]

@@cookiedoh7581 Well, I would first be absolutely sure the instructions were followed exactly and then add the following tweaks from 2 other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@udhayakumar-pc7vu]

@@DashboardSymbols bro my C drive has been locked by bit locker and I can not find the recovery key in my Microsoft account Please guide me

[@scappoose82]

first time ever making a comment on a video....Thank you (while wiping tears from my eyes)

[@DashboardSymbols]

Very happy to help...

[@athenagodless492]

Thank fudge you exist. I was stuck for hours.

[@DashboardSymbols]

Glad to help...

[@redshdow1167]

TYSM I HOPE THAT YOU HAVE THE BEST DAY EVER YOU ARE THE BEST YOU CANNOT UNDERSTAND HOW HAPPY I AM

[@DashboardSymbols]

Glad to help. And I DO understand -- had to find the answer myself, then made the vid!!

[@argjendsejfullai8304]

you helped me a lot, even tho it was disabled, i went the other way i enabled and it still worked

[@DashboardSymbols]

Good! Actually suggested that for the first time yesterday to someone after the process failed...

[@monieekhinton2722]

Any advice for me? I followed the steps and disabled my laptop. When it came back up, it went right back to requesting the Bit key?

[@oneshot1985]

@@monieekhinton2722 same. Did you fixed it allready?

[@oneshot1985]

@@monieekhinton2722 i need help

[@BrunoThePuggle]

clear, concise and worked. thank you!

[@DashboardSymbols]

You're welcome...

[@sanjurichie8819]

Bro should we type all the characters ?? I mean we should replace g with - C and also type all the below letters and se ntences also ????😭😭😭😭 Plz anyone help me 😭😭😭

[@johncalvin9425]

ERES EL QUE TODOS NECESITAN GRACIAS #ADRINSLEGENDS 💯 ❤

[@robertmaeurerofficial]

For those of you since May or June of 2022 saying it does not work for you try retyping in the command prompt and see my response to somebody else right here : It is possible you typed something incorrectly but do the command prompt option again. This response is as of July 10th 2022 on a Windows 10 machine. It may not look exactly like his screen but it is under the line that says password. Mine comes out saying volume C then the line under that it says all key protectors then numerical password then ID then password I did that and it worked

[@DashboardSymbols]

Thanks Robert. Such nerve frazzling problem for anyone dealing with it...

[@stevejeffery4857]

My brand new PC did this... fricking locked me out and totally pissed me off! This bitlocker shit, sucks! If this problem continues I will move to MAC. Thank you, sir!

[@DashboardSymbols]

Glad to help...

[@MessagerOfHell]

I have a question. When I installed my windows I never turned on bitlocker, it remained off ever since I first booted up the windows up to this day. My question is, if (by some stroke of sheer misfortune) the bitlocker activates itself after an update will it prompt me for a key that I never knew? Should I turn it on and see if I can get a key off it, or keep it off?

[@DashboardSymbols]

Personally, I would keep it off. In fact, I'd recommend watching the last minute or so of the vid to be sure its truly off! This latest round of views (big jump) was caused by a Win 11 update. Don't take any chances. One other thing you might do. Get a key, and THEN turn it off! In case an update can turn it on!!

[@Everything817]

Working on a client's laptop and ran into this issue when trying to pull files from the M.2 hard drive. Unfortunately she spilled coffee in the machine and it's dead, even after cleaning the board up and trying to power it up. I'm going to assume that the key is specific to the computer, so I wouldn't be able to get away with unlocking the drive on another PC.

[@DashboardSymbols]

That would be true. U seem to have fired up so hopefully the process will work...

[@orlandopalomino8309]

How I love you friend, for this tips.

[@DashboardSymbols]

Happy to help...

[@3naseri]

Super helpful. Thanks you

[@DashboardSymbols]

You're welcome...

[@kingsdk3084]

After i hit "f10" to save, my computer restarts but it opens the page to type in the bitlcker code again. Any help?

[@DashboardSymbols]

Only this from another viewer (plus be sure security is actually off before F10): "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@koreanhacker]

Wow you save my life. Instead of disable the secure boot, I enable it and now it boot again.

[@DashboardSymbols]

Same path, different solution! Cool. Glad to help...

[@hendri130381]

Thanks for your advice, i've tried to do the same by disabling the secure boot through BIOS setup, but it still returns to Bitlocker screen, do you have any other advice? 🙏

[@DashboardSymbols]

Only this from another viewer... "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@DashboardSymbols]

@@9hag3 Glad it worked...

[@DashboardSymbols]

@@ikon4255 Well, aside from suggesting to be absolutely sure the instructions were followed to the tee, I have these 2 additions from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@DashboardSymbols]

@@nehakadam12 You're welcome...

[@radheshyam..996]

Plz help

[@azminer]

Thanks for this info and tutorial. I was hoping it was it but it did not work. Eventually I logged into my Microsoft live account and there was the code that I needed. But took up half my Sunday 😅

[@DashboardSymbols]

Wow. No one who's commented ever said they found the code at M-soft. Most, like me, never had had one stored. Glad it worked out...

[@zidd2472]

Any way to reach your contact? Really need your help because my examination file is locked by bitlocker. And i just get key id so i dont know what to do

[@DashboardSymbols]

All I know is in the video. I can add this, from two other viewers. Good luck! "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@fangliciazillake673]

I cried for a day thank god i found this solution thank youuu

[@DashboardSymbols]

Happy to help...

[@cabreram.4734]

I disabled Secure boot. Still asking the disgusting Bitlocker Key.

[@DashboardSymbols]

All I can suggest is to go back to be absolutely sure that secure boot really is disabled. It is exactly what BitLocker controls...

[@sergeterwaarbeek1162]

I have exactly the same. Lenovo. Didn't get the password and if i disable secure boot it keeps asking for the damn key. Enabled it and disabled it like 20 times now. No luck.

[@cabreram.4734]

I formatted and reinstalled Windows. That did it

[@DashboardSymbols]

@@sergeterwaarbeek1162 Someone else just reported that he reformatted his drive and re-installed Windows. Fixed the machine, but his data is likely gone...

[@DashboardSymbols]

@@cabreram.4734 Just added that tp the mix, thanks...

[@jcnot9712]

The bios thing worked but it now prompts me to enter recovery key specifically because i disabled secure boot. Man, what a nightmare.

[@DashboardSymbols]

That should not be the case. In any case, I have these tweaks from other viewers that may help... "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@JeanMartinezEspaillat]

where is the link you spoke about?

[@francescakam7845]

Hi Is that mean the UUID is the recovery key? but only numbers can be input, no letters? Could you please help.

[@DashboardSymbols]

I have only this from another viewer (and yes, only numbers): "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@christiankevinarostegui4536]

Having my recovery key, I was entering one number row at a time. *Hour goes by* Does extensive research and views videos. Gets into bios enables, disabled almost throws computer out window. Stressed because this happened one day before school… I entered the whole Key into the box and it seems to have worked.. thankfully I didn’t lose any files!

[@commmystery6210]

I too got my bitlocker key..... Thank you

[@DashboardSymbols]

Glad to help...

[@y2ksniper]

I am trying to unlock an external drive which Windows locked by itself, and after I ran the command you drescribed in your video, I am not getting a numerical key, I'm only getting alphanumerical keys, any help would be really appreciated. Thank you

[@DashboardSymbols]

That's exactly what happened to me in the first part of the vid. The second part should give an opportunity to simply bypass the security protocol...

[@richardsales410]

Pushing you to became a Mac user? Those are fighting words... LOL

[@vegetabrah1889]

When I disabled 'Secure Boot' and it started back up my laptop was stuck on the blue encryption key screen, so I had to re-enable 'secure boot', any other way how to find my encryption key? :(

[@DashboardSymbols]

Only these two bits from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@vegetabrah1889]

@@DashboardSymbols Thank you so much for your quick response! I will try these 2 options soon :)

[@iUrkit]

Thank you very much!!

[@DashboardSymbols]

Glad to help...

[@nithinv2011]

I formated the c drive and installed new OS. Now my password and recovery key for bitlocker is not taking for the D, E, F drives. What to do? Will i need to format the D, E, F drives?

[@DashboardSymbols]

In truth, I don't know. But if you actually have 4 hard drives, you might indeed need to reformat, or at least bypass (part 2 of the vid)...

[@jennyli1097]

After I turn off the secure boot and save , it doesn’t not allow me to go to the device encryption setting . After hit F10, it restart and goes to the page to enter BitLocker code again. 😭 mine is Lenovo T14 Could you help me please?

[@DashboardSymbols]

Pls be sure you are actually turning it off. I did NOT in the video...

[@mamtathakur9545]

Hi there were two drive on my laptop one is linked with ms I'd but second is not.i was able to unlock one but having problems with other driver. I did comand prompt getting information other then password.pls help me thank you

[@DashboardSymbols]

Sorry. What's on the vid is pretty much all I've got. Maybe if the other drive were isolated somehow...

[@monieekhinton2722]

Any advice for me? I followed the steps and disabled my laptop. When it came back up, it went right back to requesting the Bit key?

[@DashboardSymbols]

Assuming the instructs were followed exactly, I can only add these two tweaks from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@victorquincanon4933]

my yoga 7 sadly did not boot back into windows after turning off secure boot, so i could not decrypt. I wonder if they changed something\

[@DashboardSymbols]

Well, I can only add two things. First, try again just to be sure. Lots of tension experienced with the computer in such a state. Second, I have this from another user, which adds a touch. "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@MichaelMedley-zb1ib]

This was great for me except for one thing. When I used the command prompt and the BDE, all it showed was the numerical password, and not the Bitlocker password. I have tried multiple times to enter the key found in my Microsoft account information for this laptop. However, when I tried to use it in the recovery process, it is not recognized as vaild. Any ideas?

[@DashboardSymbols]

Well, I see that you noted a Numerical Password, which is what I saw as well. However, if what you actually got was numbers only, that's what you want! Otherwise getting into the BIOS is the only way I am aware of to complete a bypass. The fact that you actually HAVE a a key in your MS account suggests a deeper problem that I am unfamiliar with...

[@cole7914]

I have the same issue with the same response via the command prompt. I have disabled secure boot in the bios. I am still getting the bitlocker recovery screen and still cannot see the key using that command in the command prompt. Please help!!!

[@DashboardSymbols]

Assuming the directions were followed exactly, try these two tweaks from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@takiahansley8193]

Still no luck 😒 This was a great video. I even tried the additional tips in the comments. Are there any updated tips for Windows 11 on HP Victus laptop?

[@DashboardSymbols]

Possibly, but not specific to your model. Here are maybe the same tweaks you've already seen, but have a look: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@omarklieber4649]

You're not alone buddy. It just happened to me. I also tried the HP bitlocker tips in the reply of this thread and they don't work

[@DashboardSymbols]

@@omarklieber4649 Truly sorry. There has been a new spate of folks running into this problem and it seems to have evolved...

[@florantedelota4495]

Thank you very much it's working😊

[@DashboardSymbols]

Glad to help...

[@theblakex]

Do you know what would cause the recovery key to NOT work? I have my recovery key but it still wouldn't unlock it. I was eventually able to restore my computer to a previous point and that got me back in.

[@DashboardSymbols]

Wow! I'm sorry, no, that's not something I've heard of. But given the Microsoft's poor implementation of the key in general -- after al, a video to help recovery? -- its only a minor surprise. Glad u got past it...

[@imagingschool9799]

Hello, can someone please help me with the recovery key. I followed the steps and was able to DISABLE my laptop. When the device restarted, it went right back to the same blue screen? What's going on?

[@DashboardSymbols]

A lousy Microsoft update. Assuming the instructs were followed exactly, I can only add these two tweaks from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@faikkurohman]

hi, im not clear with your point when you found that the numerical key you need is not "fully numerical" . how did you change the alphabet key to numerical key?

[@DashboardSymbols]

What I referenced is that the only code or key I ever came up with for my machine included letters. The bitlocker code is 48 numbers only. I needed the bypass which is part 2 of the vid...

[@captaincavey79]

Thank you, thank you, thank you. I could not get through to anyone to help me unlock my computer that magical locked up on me.

[@DashboardSymbols]

Glad to help...

[@alcopopgaming7601]

2:34 for me it shows that you must unlock this drive from Control panel. What should i do?

[@DashboardSymbols]

The control panel is never referenced in the vid. Please be more specific, or watch the vid again for instructions...

[@MrSimonmcc]

Unfortunately getting into the BIOS screen does not solve the problem with Windows 11. At the moment I have a very expensive doorstop.

[@DashboardSymbols]

Had not considered W 11. But I the following from another viewer. Thought it was about Dell, but maybe W 11... "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@shannonbock2675]

OMG - thank you!!!

[@DashboardSymbols]

You're welcome...

[@lesjf8832]

Here's another scenario with bitlocker. My Windows 10 laptop crashed and wouldn't boot up. I kept being asked for the bitlocker key for every repair scenario and I actually have the key so I typed it in and it didn't work. I did some sleuthing and discovered that if the bitlocker file on the hard drive is also corrupted, the key is useless. My next move is creating a bootable disk and hoping I can restore my laptop that way. I bought a new laptop and immediately removed the encryption.

[@DashboardSymbols]

That is a very odd scenario. Good luck with the bootable disk...

[@josue679]

The machine will start up but will continue to ask for bitlocker key how did you get to device encryption settings?

[@DashboardSymbols]

Part 2 of the video bypasses the whole mess...

[@BIGLOVE4TRUTH]

My Microsoft bitlocker recovery key says “failed to unlock with this recovery key”. Pressing f1 does not get me to full bios where I can arrow down

[@DashboardSymbols]

Again, search for the correct F key...

[@ravinair6782]

Hi, Bitlocker not working ,i have windows 11 pro (not a licensed version) and i can see manage bitlocker option, but the same is not working, what could be the reason ?

[@DashboardSymbols]

We may have a translation problem here. It sounds like you're trying to make use of bitlocker, but I suspect you're trying to get past it. I have three other tips from other viewers here and it seems that someone with the handle SEETSPY on INSTAGRAM might be able to help. Good luck! "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@nixindixin5235]

Hey i'm really desperate. I need ur help. What if it tells you "no key protectors found" on the 1st step of code u demonstrated?

[@DashboardSymbols]

Honestly, no idea. Have u gone to step two??

[@sofiawigstrom5972]

Hi! I didn't work for me either unfortunately. Having a Microsoft computer (bought in Sweden) , any difference??! Thanks in advanced 🙏🏼🙏🏼

[@DashboardSymbols]

It shouldn't matter where it comes from. So, pls be sure the instructs were followed exactly and if so, try these two tweaks from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@Ashley_81740]

Same I tried everything for my Microsoft Surface Laptop, but nothing seems to work, I can't go of the blue screen. Did you find anything that worked?

[@sofiawigstrom5972]

@@Ashley_81740 unfortunately not. Had to reinstall the whole computer and lost everything😏 seemed to be the only way for me!

[@DashboardSymbols]

@@Ashley_81740 Did u try the two extra tweaks from above?? And sorry Sofia...

[@user-fv9uh2bg7e]

Use what information to search the right key for machine? I don't understand.

[@DashboardSymbols]

Search the make and model of your computer for the correct F key to press to get to the bios...

[@BeStOfBaRi]

Hello sir, I have a Lenovo like you.... I disabled SECURE BOOT and then F10 but still it doesn't work... I checked and Secure Boot is disabled

[@DashboardSymbols]

Boy, that should have done the trick. If it really didn't, I've got nothing else...

[@arijitbiswas4391]

Hi Gatto, did you find any other way to fix it? This trick unfortunately is not working on my lenovo laptop as well

[@lechuckkalavera]

Today I tryed in my hp after disable security boot, but it doesn't work either

[@acenights1941]

I have a Dell computer and found this guy's comment online and it worked for me, too: "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@wellwisher9884]

Dear Sir, Could you please tell me that, I have encrypted my 2TB flash drive on my Laptop (Dell), But When I use the same 2TB flash drive on other Office PC, it is not asking password, showing everything. why?, Can you help me for correct configuration / encryption ?

[@DashboardSymbols]

Well, I'm not an expert here, but it suggests the encryption belongs to the PC, not the flash drive. If nothing else, encrypt it for each PC!!

[@lechuckkalavera]

I had disabled the security boot and it doesn't work anyway , the bios from hp looks newer than yours (ms-dos) mine and it appears legacy support disabled and security boot disabled in the same line then I have another key management like import custom secure boot keys, clear ssecure boot keys, reset secure boot keys to factory defaunls enable ms uefi ca key. But none of them works.

[@DashboardSymbols]

Wish I had a good answer for you, but don't. If you find one, report back if u can for other HP owners...

[@acenights1941]

I have a Dell computer and found this guy's comment online and it worked for me, too: "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@tieguowang3572]

Hi, thanks for you video, my situation is like yours that it shows X: drive instead of C:, and after run manage-bde -protectors C: -get, it only return the ID without the 48 digits password, do you or anyone know why and how to do next ? Thanks a lot

[@ibnhasanaltamimy]

Did you manage to find a solution I’m in the same boat

[@DashboardSymbols]

Well, first, run it as X. Any label can be put in. Otherwise, simply go to the second part of the vid and bypass the whole mess...

[@emmytock4645]

I have this issue too. I skipped to the second part, but it brings me back to the bitlocker recovery screen. Please help!

[@DashboardSymbols]

@@emmytock4645 ell, assuming the instructions were followed to the letter, I have these two tweaks from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@arkabhattacharya263]

Dude you're the best

[@DashboardSymbols]

Glad to hear it, primarily because the process has NOT worked for so many of late. Meaning it seemed as though M-Soft had made a change that somehow blocked the fix and left folks in a continuous and negative loop...

[@udhayakumar-pc7vu]

hey , My issues in my harddisk there is 2 partion i had bitlocker key for 1 partion for another partion there is no key ?? what to do

[@DashboardSymbols]

Honestly not sure. Here are some tips from others. Maybe something here will help... "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@psychopath4121]

Bitlocker literally came into in my laptop without me installing it. This method did not work. I disabled the secure boot but still not working. Im thinking to reset the whole pc and delete all files. How to do so?

[@DashboardSymbols]

Honestly I don't know. Before you do, I have three tweaks below from other viewers and it seems that someone with the handle SEETSPY on INSTAGRAM might be able to help. So: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@jbkrobin]

Hey, can you help me? I have the keys. But my drives keep getting locked after every restart. I want to permanently disable it. But I couldn't do it.

[@DashboardSymbols]

Not sure I can help. If you truly have the keys, the computer shud open up. Numbers only yes?? Anyway, I'll add three tweaks from other viewers, but they're designed primarily to recover or bypass the keys.. "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@reimari11]

turned off security boot in my bios and still asked for the key... I cant open my laptop anymore, I dont have backups of my files pls help

[@DashboardSymbols]

Well, I have three tweaks below from other viewers and it seems that someone with the handle SEETSPY on INSTAGRAM might be able to help. So: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@4ndrelus]

Same on my laptop. That's crazy, what model do you have? Mine is Dell latitude 5490, I did an support assist update yesterday, idk if it finished, also I tried to restore the system but it was stuck loading the registry recovery for whole 20 hours, so turned it off 😅 but now there's the freaking bitlocker problem

[@DashboardSymbols]

Take a look at my previous reply. May hold the "key"...@@4ndrelus

[@louisalbertrivera9037]

hi, i disabled the seciure boot the bitylocker recovery key still opens up? do you have other steps

[@DashboardSymbols]

There shouldn't be. Please run through it again and be absolutely sure secure boot is OFF. Then come back here and let me know...

[@abdulrahmanm1018]

Hi, I much appreciate your support. However, non of the both ways did work. When I did the command way I did not get the numerical key. Disable option Siri to work also. Is there any other ways please.

[@DashboardSymbols]

The disable option shud work, so please try again and be sure to follow the instructs to the letter. Baring that, I have these two tweaks from other viewers: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@abdulrahmanm1018]

I have asus vivobook, does it make difference. It is personal computer

[@DashboardSymbols]

@@abdulrahmanm1018 No difference...

@Abdulrahman, did you find any solution ? I also have a Vivobook and I'm stuck even when trying all the proposed solution.

[@abdulrahmanm1018]

@ After searching here and there I found the BitLocker key at one of the accounts used at the computer luckily. Noting that the computer and Windows installed/activated with local account. No even password to login. It happened after Windows Update.

[@ravinsugrim8343]

Thank you so much

[@DashboardSymbols]

And still, glad to help...

[@hafizkhalil9547]

I have the same issue but after disabled the secure boot till now i am facing same issue, and my data is very important what should i do

[@DashboardSymbols]

Double check that secure boot is actually disabled! Should shut down BitLocker...

[@sdoux22]

Hi i disabled secure boot but nothing changed could you help me? I have an hp laptop btw

[@DashboardSymbols]

Try this from another commenter ... "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice."

[@user-md9vl9fk2s]

Ayy mate i am using windows 11 but after disabling and saving it takin me back to the bit locker screen😭😭

[@mchauypoo]

Help! It still showing only ID, not 48-digit number. Every action shows the operation cannot be performed because the volume is locked I’m using Microsoft Surface Laptop

[@DashboardSymbols]

Move on the second part of the vid and shut security off...

[@acenights1941]

I have a Dell computer and found this guy's comment online and it worked for me, too: "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system * At the Dell Logo keep tapping F2 * You will enter the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!"

[@mattycans6994]

Damn, seems they stopped this working lately. Thanks tho, was worth a shot.

[@DashboardSymbols]

Could be more. I have three tweaks below from other viewers and it seems that someone with the handle SEETSPY on INSTAGRAM might be able to help. So: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@davewilliamtheron608]

Hey can u help me here, i tried the second part but it still require me to enter the bitlocker key

[@DashboardSymbols]

Sorry, about all I can do is say go though it again. Turning off security literally gets rid of the requirement of the key...

[@r.ryansadeghian8060]

The first solution didn't work for me. After I changed the security to disable, it still asks me for Bitlocker recovery key. Is there a third solution?

[@DashboardSymbols]

Not exactly, but I do have three tweaks from other viewers. "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@abdulrozak5630]

My Office PC LG workstation Z4, the secondary drive was locked, and the interface totally different with your lenovo, can you help me sir? thanks a lot

[@DashboardSymbols]

Probably not. But some tips from other and another contact might. So... I have three tweaks below from other viewers and it seems that someone with the handle SEETSPY on INSTAGRAM might be able to help. So: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it"

[@belenuzunkaya7143]

Wow man you are amazing

[@DashboardSymbols]

Glad to help...

[@kearablanchard5926]

I did this and under numerical password it only shows the ID

[@DashboardSymbols]

Second part of the video provides a bypass...

[@yugandhar59]

sir i tried your way but getting error and asking Check that you have administrative rights on the computer. what to do after this msg

[@DashboardSymbols]

Not the answer you want, but look around the web for a way to get Admin Rights. 99% sure you'll find an answer, then come back to this vid...

[@meenobk5847]

My laptop is specter hp and I tried to f1 f2 and f3 and it doesnt take me to same page as urs. How I can find my bios page, pleaaaaassseeeee. HEEEELLLPPP😭

[@DashboardSymbols]

Do a search on the web for the correct F key (at least one model uses F10!)...

[@KKMoree]

It gives me the numerical password Id but not the password I don’t get it

[@linhkhanh7431]

Does anyone got decrypted just one drive of the computer? I use DELL, I still can access the C drive but D drive ask Bitlocker key. I already followed command prompt but it only showed ID and Bios does not help also 😢

[@DashboardSymbols]

The vid is a few yrs old at this point, but as I recall, an individual drive can be chosen at a couple of points in the process, including the command prompt.

[@er.rakeshkr.yadavofficial3196]

hello i have drive bitlocker recovery key but its not working how to recover it plz help me

[@DashboardSymbols]

Follow the instructions in the video. The second part in particular bypasses the whole problem...

[@abirkazan1278]

I couldn't know which F key I need to press for Microsoft surface laptop 2

[@DashboardSymbols]

Should be able to find it on the web...

[@carlosgerman218]

Still work? I tried the two methods on the video and other two commented by people and didn’t work. I need my information. I DONT HAVE A MS ACCOUNT SO THE SUPPORT JUST SAYS “ restore from manufacturer settings” I really need the information please. Anyone can help me? I have a Laptop dell windows 11. This happens after updates system. Thank you.

[@carlosgerman218]

UPDATE: I recover my key (I didn't know I have it) from the disk with Dell recovery assistant support. Step 1: On the "advanced options" I clicked System Image Recovery (I was decided to restart my PC trying to make a backup in the process). Step 2: Go to buttom "Back" Step 3: Click on the option "Create a backcup from data" (or something like that. Is the option in the left bottom.) Its going to ask for the key and for your MS account (IN MY CASE I dont have an MS account) so the Dell support assistance saved my local account and give me the chance to use. I just scrolled to the bottom and click the account "CMARTINEZ" (Was my PC name). Just showed the key. Step 4: Take a picture and re-start again to the windows blue screen (shut down the PC) Step 5: On the first Bitlocker screen press "ESC" and go to the second bitlocker screen. Step 6: Write the key. (Didn't work on the first screen for me) Hope this help somebody.

[@DashboardSymbols]

Nice. Thanks for chiming in. I also have some tweaks from other viewers that might help: "In the bios under one of the sub menu should be a an option that says reset keys, so you should select that choice." or "I had the same issue following an essential BIOS update flagged up in Dell Support Assist. Our IT dept couldn't resolve it, but I managed to by doing the following: - When BitLocker is prompting for a Recovery Key and you cannot locate the key * Restart the system and tap the proper F key to get to the BIOS * At the BIOS screen * Go to Secure Boot header, expand and select Expert Key Management * Click the Restore Settings button * Select Factory Settings * Press OK * Exit the BIOS and restart Windows should now launch as it did before, even my last browser session appeared and lost nothing from c:\ drive!" or "Ok, what got me going was: - computer off - press key to enter BIOS (for mine specifically, an HP Envy x360 it was F10) - while in BIOS, the “Secure Boot” option was on the Boot section - so I go to the Boot section and disabled “Secure Boot” - while still in that Boot section, disable or clear all existing keys boot keys, that option is below the “Secure Boot” option - save pressing your BIOS key - with the computer turning on again, try to enter BIOS swiftly (or maybe you weren’t quick enough to enter BIOS and you’re on the Bitlocker screen, so just find your way to turning off your computer or by Esc -> Skip Drive -> Troubleshoot -> turn off computer - either way, you’re not done) - while back in BIOS, go back to Boot section and re-enable the “Secure Boot” option, AND also go down to the keys option and load the default keys - press your BIOS key to save and restart your computer - it should boot up regularly - final thing to do: search device encryption settings and then disable it" @@carlosgerman218

[@Raimi.123]

park