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In our latest video, we delve into the art of resolving conflicts in the workplace using the Thomas-Kilmann Conflict Mode Instrument (TKI). This model, crafted by Kenneth Thomas and Ralph Kilmann, is a vital tool for understanding and navigating the complex landscape of interpersonal disputes.
What's Inside:
Introduction to the TKI Model and its importance in conflict resolution.
Exploring the two key dimensions of the model: Assertiveness and Cooperativeness.
A deep dive into the five conflict resolution styles: Competing, Collaborating, Compromising, Avoiding, and Accommodating.
Practical examples of how each style plays out in real-life workplace scenarios.
A case study demonstrating the application of the TKI Model in resolving a project deadline conflict.
Key Takeaways:
Understanding your preferred style of conflict resolution.
The significance of balancing assertiveness and cooperativeness.
Strategies to turn conflicts into opportunities for growth and innovation.
Fostering a positive and productive work environment.
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