Response to ProtectX3 - Graham Newitt from The Data Company

In this special follow up to ProtectX3, Graham Newitt from The Data Company joins Roger Edwards to talk about some of the topics raised by the speakers.
We go much deeper into the subjects of home working, the language of protection and when and where the protection conversation should happen. Graham also shares some of The Data Company research on customer service during the pandemic.
00:00 Intro
00:50 About Graham Newitt and The Data Company
03:46 Graham's main takes from the ProtectX3 speakers
05:06 Speed to market and technology
06:52 The perils of home working
11:56 Research on customer service during the pandemic
13:50 The language of protection
19:40 Graham's dream for the future of protection
21:12 Wrap up
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