Retail Scenarios Ep 2 - Managing Customer Complaints

REAL retail scenarios with REAL blunders made every day.
In this series of retail tips, every episode is filled with light-hearted 'right-vs-wrong' retail scenarios, and is helmed by fun-loving hosts who step 'invisibly' into scenes to point out how retail personnel can improve their service standards.
This episode, we find out about the ways to manage your customers's complaints effectively.
For more information on Retail WSQ, please go to app2.wda.gov.sg...