RevSpring Keeps Customer Financials Running Smoothly with Solimar

Need to navigate complex financial pathways with thousands or millions of customers with compassion in a timely manner? RevSpring has been helping healthcare and financial services organizations do just that for decades. The company offers an omnichannel approach, using digital delivery and print to engage healthcare patients and financial clients based on their communication preferences. RevSpring further supports its clients with data analytics and payment solutions to manage their revenue cycles and accounts receivables.
Print and mail are a large part of their engagement platforms, and the numbers show the scale of the operation across three production facilities. Approximately four million pieces are produced and mailed in any 24-hour period. The print operations support twenty-nine million payments collected annually, resulting in $5.5 billion in collections. The print operations see constant challenges in meeting client service level agreements (SLAs) to produce time sensitive mailings containing regulated personal information, in addition to supporting the various data and file formats supplied by their customers.
We recently caught up with Eric Hollingsworth, the Vice President of Operations, and Carrie Sublett, Graphics Manager, to learn how Solimar solutions play a pivotal role in the print and mail operations at RevSpring.