Ride1UP LMT'D Assembly & Unboxing

[@happybiker1]

The instructions for installing the crank on a bike equipped with a torque sensor are nothing short of confusing. After scratching my head for a while, I figured out that on this model the bottom bracket is not held in place by the crank bolts (like in cheap bikes) but requires a separate ring, like in higher quality bikes, and that's what the BB22 included tool is for. You slid on the chainring on, then thread the locking ring (which is left-handed), and using the BB22 tool, on which you slip a 24 mm socket (15/16 " is close enough to work), torque it to 36 N.m. I don't know what those who don't own a torque wrench are supposed to do; this step seems quite critical for the correct operation of the sensor and would not recommend doing it "by feel."

[@shoerhino]

Just put one together for my wife. As someone who's worked on bike for 25 years, the setup was fine but when I think of normal people trying to put this together, I'm not sure people should. It needs quite a bit of setup to be in the same condition as a new bike from a bike store. If someone who doesn't know bike mechanics very well were getting this, I think I would recommend paying a bike store a few hundred to set it up. People tend to think bike setup is easy, and it is, but there's a lot of knowledge needed to do the job right. When the bike can go 30 miles an hour, you don't want a failure. I don't work in a bike shop and never have. Just someone who seen and worked on a lot of bikes. One potentially pitfall is that most people don't have the necessary torque wrenches that would work for a build like this. 40nm is about 30 foot pounds. That's quite a bit of torque that takes a big torque wrench. One the other end, the headset and stem use much lower torque so you need two torque wrenches, realistically. One that reads inch pounds and one for foot pounds. It's interesting to see the intersection of old and new technology on these bikes. They have disc brakes, which are pretty new, but use square taper bottom brackets, which is old. Like 25 years old. Another problem is that once you install the crank on a square taper bb, that can't be removed properly without a crank puller, so you'd better make sure the ring that secure the bottom bracket is installed correctly. There's no going back without buying a tool.

[@rangersmith4652]

18 April 2022. (But please see EDIT below for how this was resolved.) My LMT'D arrived today with a couple of deep gouges in the paint, all the way to bare aluminum, one on the top tube and one on the drive side chain stay. I suspect both were caused by the front fork shifting around in the box. There's some superficial damage to the fork's head tube bearing surface as well. The outer box seems in pretty good shape, so this damage was likely due to inadequate inner packaging. Worse, my front tire tube has no valve core; zero, nada, just not there. This video shows at least a few pounds of air in the tires when the bike is lifted from its box. Not so with mine. Both dead flat and wrinkled, have never seen air. Given I cannot inflate the front tire, all the rest of the set up beyond "inflate the tires" is a completely moot point. Ride1UP agreed to send me the missing core and a core tool, but until those arrive -- estimated 48 hours from now -- I can't even try it out. Sure, I could go out and procure these items, but it's not on me to go buy things to make the bike operational. It is beyond me how Ride1UP would ship out a bike without even inflating the tires to a few pounds. Had they even tried, this error could not have occurred. QA score: D- at best. Realistically, solid F. What other grade can you award to a bike that arrived with badly damaged paint and a tire that won't inflate. EDIT, 19 April 2022 (Next day!). I have a satisfactory resolution. Matt from Ride1UP has sent me valve cores, a valve core wrench, and a fresh tube in case the core doesn't solve the issue, slated to arrive tomorrow. Additionally, he has provided guidance for making paint repairs and has offered a partial refund for my trouble, which I have accepted. Less than 24 hours to get this sorted. Good job, Ride1UP. Stuff happens, and when a company accepts accountability and quickly makes a situation right, that company deserves such a high mark. Customer service score: Solid A.

[@xex2kok]

I noticed your new box no longer has the fake TV on the side... A little saddened to see that. It is actually an amazing way to trick people into taking care of the box. My bike arrived with a destroyed box and I bet it would have been better had it looked like this TV box here.

[@yuvipanda]

You say there is an extra step for the torque sensory, “link below” and there is no relevant link below!

[@davidverzwyvelt1962]

I ordered mine this morning, and I am confused about the torque sensor installation. Does it come installed now? In other assembly videos, it seems to come installed.

[@xmarcelo1]

does anyone know what the additional step is when installing the chain ring on the LMT'd with torque sensor? I can't figure it out

[@stpadraic007]

I went in a few circles with this also, the hap hazard instructions, new/old videos. I connected the chain ring per the video and there did not seem to be anything else related to the torque sensor, bike is functioning as normal as I understand it.

[@18despues]

torque sensor step is confusing/links lead to pages with wrong info...I'm officially worried to start this myself. Sensor may become damaged

[@Ride1Up]

If you take your time and follow the assembly page tips and this video you should be able to complete it. However, if you need assistance, please reach out to our support team if you haven't already. www.Ride1UP.com/contact

[@gbj-kg8zr]

Same here. No clear instructions for the crank assembly steps. Also nothing to say whether I have a torque sensor or not. Oh and also how about having colors on your website that actually match the color of the bike. I ordered the new sparkly dark gray and got this ugly blue steel bullshit. Not a good start.

[@gbj-kg8zr]

Oh sorry you know what I just realized. They sent me the previous version of this bike. This isn’t even the right color. Trying to pawn off old equipment and hoping customers won’t notice.

[@xex2kok]

@@Ride1Up No you guys severely dropped the ball here. Your page that explains how to do the torque sensor tries to tell me that the newest generation of LMT'd bike has a cadence sensor. Obviously it does not but your support articles state it does and that I do not have to hook up the torque sensor. Get your stuff together guys! Scroll down the page to what you linked in the description and see the page for "LMT'D Bottom Bracket Torque Sensor" that says everything I state here. Please update your help articles that are consumer facing to be accurate. It's way worse than I had thought. The article for the torque sensor is specifically for the Bafang motors as well. I am starting to feel like I bought from the wrong place. Nothing hurts business more than things like this where it is clear you are not updating your documentation for new products at all.

[@Ride1Up]

@@xex2kok Please let us know which part you are referring to. This is the assembly page for the LMT'd with torque sensor. ride1up.freshdesk.com/a/solutions/articles/65000171268 We will certainly use your feedback to improve it. Feel free to share additional info www.ride1up.com/contact

[@LionheartLivin]

EXCELLENT THANK YOU!!!;)

[@foxtrotgolf5698]

Why is the latest limited switched from torque to cadence,. Is that a downgrade or upgrade? Are cadence sensor cheaper? Then why did the price go up?

[@Ride1Up]

This was based on feedback, some riders prefer the cadence sensor as they do not have to pedal as hard to get the output they want. So it really depends on your needs. In regards to price, many things impact this, one example being the cost and demand for battery cells and shipping containers.

[@foxtrotgolf5698]

@@Ride1Up i just wish they have selectable cadence and torque sensors. Other than that, i have to give Ride1 Up 👍🏽👍🏽 for excellent post-sale Customer Service.

[@buzzfretwear2906]

@@Ride1Up Love your bikes but the selections are too restrictive. I want a LMT'D in an XR frame but due to high standover height I need to get a ST frame. Okay fine, I could live with that. But that means I have no choice to accept the cadence sensor, and not the torque sensor that I'd far prefer. It also means that I will get swept back cafe handlebars and a shorter reach. I understand you do all of this to control costs and streamline operations, but by doing so you're not really serving your customer.

[@alibagheri143]

+1 to that, I'd say that shipping cadence when your site says torque is essentially deceptive practices .. edit: turns out there is a torque sensor, it just feels a bit different than I'm used to because it's a rear wheel motor. It was very confusing and hard to follow the directions - seemed like I was missing a step but I wasn't.

[@xmarcelo1]

@@alibagheri143 I ordered a new LMT'd ST with a torque sensor and it arrived this week. Are you saying that your bike arrived with a cadence sensor instead of the torque sensor?

[@corbinfoster2975]

Help! My LMT’d arrived yesterday with a warped front disc rotor and faulty front tire valve stem. I was able to fix the faulty valve stem but can’t true the bent rotor myself. I can’t seem to contact your support because the page on your website to submit a request is broken. Keeps thinking I didn’t do the captcha when I did… 🙄

[@edofelbi]

Is this bike can fit 27.5x3 tire ?

[@Ride1Up]

Unfortunately know, you can find some general guide lines here for the max width of each model: ride1up.freshdesk.com/a/solutions/articles/65000183656

[@eranolivas7722]

Hey, theres no instructions for the torque sensor.... The link the OP provided has no instructions for this! Furthermore, there is a link to the torque install, but it takes you to a freaking support email, wtf!?!

[@Ride1Up]

So sorry to hear that. For the most up to date assembly tips and videos, please check the assembly page on our support page ride1up.com/support

[@jlcrut3]

July 10. This video should be replaced with the torque sensing information, NOT a bloody link after some of us installed the chain ring/crank. I can't get it off to install the ring.

[@18despues]

Have a bent rotor

[@Ride1Up]

Please reach out to our support team if you haven't already. www.Ride1UP.com/contact

[@nevkarma]

this took forever to come out

[@Ride1Up]

I know! >_< It's been a busy year.

[@junkerinhistrunker]

y did i think i could do this on my own

[@escapewheel821]

REGRET. 100 percent. I'm now SEVEN WEEKS into my ordeal - I mean - purchase of a Ride1Up LMT'D. People need to know and understand how much of a pain in the *ss this process is, EVEN IF you are mechanically inclined. BOTTOM LINE: The reason Ride1Up can sell their bikes so cheap is because it is on YOU, the client, to make it work properly. TRANSLATION: Ride1Up doesn't value your time, and it will require A LOT of your time. And frustration. And you'll have to buy new tools to do the sh*t that these people couldn't get right from the factory. Seriously, don't buy in to the BS. Run. RUN. Go to a brick and mortar store with reputable brands. This company conned me into spending nearly two thousand bucks on their attempt at a quality product, leaving it up to me to invest either in having it assembled and fixed properly or invest in sending it back to them. What an F-YOU business plan for their clients. Bike arrived damaged... paint chips, rear derailed scratched / bent. Rear wheel bent with broken spokes. Missing headset component (1) and wrong headset component (1). Replacement rear wheel arrives 12 days later with broken stator. Don't worry! They have a video on how to do that, every bit as unhelpful as their other videos; also, it requires tools most normal people don't have, and even more time. Broken stator has to be replaced before you replace the rear wheel. And it's really advised to have a bike stand to do this. And to have a local bike shop true your wheels. And, and, and... the list goes on. People, don't do this to yourselves. I did the research for you. They should call this company Call1Up, because you'll be doing that to Uber for weeks, if not MONTHS (like in my case) before you can get your bike usable.