How Did I Let This Happen?! - An EXPENSIVE Mistake | GREY MARKET

New Grey Market Episode: "My Plan to CRUSH $130 Million in Sales in 2024"
• How I'm Going to Sell ... -~-
One little text message error led to a big and expensive mistake, and even worse, an angry customer. It's not always fun and games at the office.
It's now a BUYER'S MARKET! (9:26) and I bought an F1 car!
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👥. 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗚𝗿𝗼𝘂𝗽: 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸.𝗰𝗼𝗺/𝗴𝗿𝗼𝘂𝗽𝘀/𝗴𝗿𝗲𝘆𝗺𝗮𝗿𝗸𝗲𝘁
📲. 𝗔𝗰𝗰𝗲𝘀𝘀 𝗼𝘂𝗿 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗽𝗿𝗲-𝘀𝗮𝗹𝗲 𝗴𝗿𝗼𝘂𝗽 𝗯𝘆 𝘁𝗲𝘅𝘁𝗶𝗻𝗴 𝗪𝗛𝗢𝗟𝗘𝗦𝗔𝗟𝗘 𝘁𝗼 𝟮𝟭𝟱.𝟳𝟯𝟰.𝟬𝟴𝟬𝟴
💰 𝗪𝗲 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗕𝗨𝗬 𝗬𝗢𝗨𝗥 𝗪𝗔𝗧𝗖𝗛! 𝗟𝗲𝘁 𝘂𝘀 𝗺𝗮𝗸𝗲 𝘆𝗼𝘂 𝗮𝗻 𝗼𝗳𝗳𝗲𝗿 𝗮𝘁: 𝗦𝗘𝗟𝗟.𝗟𝗨𝗫𝗨𝗥𝗬𝗕𝗔𝗭𝗔𝗔𝗥.𝗖𝗢𝗠
________________________________
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Roman ► / romansharf
Adrian ► / adriantaskin
Ana ► / watchanna.lb
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Chris ► / christhorn.lb
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🎥 VIDEO TEAM CREDIT
► Chelsea Lynch
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0:00 - Expensive Mistake
9:26 - It's a Buyers Market
24:32 - I bought an F1 Car!

[@GH-oy8mp]

customer "now your telling me a different story?" Adrian "Yeah." love it

[@Jack.Napier]

You love bullies?!

[@GH-oy8mp]

@@Jack.Napier do i read that in a Joker voice? lol cos i did

[@fame0095]

😂

[@georgmettmann5722]

@@Jack.Napier you like liars? what else can he tell him then a lie? he told him he fucked it up and was at least honest. he owed it and worked out a solution. what about that makes him a "bully"?

[@amberflores1853]

​@@fame0095kw2aakm8. L

[@allenmichel2518]

"he's a car salesman" probably knows every trick in the book. Adrian dealt with the situation like a mench.

[@jakegutierrez2323]

Nah a lot of car salesmen know better just gotta set em straight

[@andrewchapman5659]

why does he trip cost 1000 dollars? Lol He used that number as leverage

[@kosar193]

Adrian is a stand up guy. He has proven it many times in previous videos with customers. He admits when he is wrong, owns it and comes up with a solution to appease the customer.

[@bigzabba1758]

💯 💯

[@yousajiveturkey1]

Came here to mention the same thing. I don’t watch all the vids, but I’ve seen him squander a lot of these types of situations pretty professionally, while being stern on their position

[@k.caruso7689]

Why argue at first? Just make it right.

[@degenerateWA]

As a car salesman I wonder what he would have done if someone sent him a picture of a car for sale saying it was an R/T, GT, etc only to find that it was a base 2.0 liter model

[@glorifiedng]

if the put down the VIN number for an R/T and then ended up being an SE. Yeah i bet you money that has happened and he had to do the same back up.. or lose money.. I seen at least 1 honest? mistake.. wrong Ref Number.. but if you look at the watch, between 9 and 12 o'clock you can definitely see a smooth bezel

[@kierannotch3989]

Home run end ov conversation!👌

[@derekstiles5801]

@@glorifiedngSeeing this 10 months later the real point is they don’t buy off pictures they buy off reference number. So obviously If the picture looks like what you say it is even remotely, they offer. Otherwise people would send all sorts of crap and hope you miss the picture.

[@haydenbain3633]

Yeah bro if you send vin of a GT and send pics of a base mode with fake badges and then show up with that, they’re not honoring that 😂 they had room to break even and just hoped the guy would come back and spend more money…… the dude definitely knew what he was doing and more than he was trying to let on. Listen to the questions in the beginning and how he asked them about the watches he was getting. Dude knows what to look for 😂

[@StephenCornelius]

Dude absolutely knew what he was doing. He was definitely trying to get more for that Wimbledon.

[@nateshoots]

Facts

[@jons23]

Yep

[@utubeisajoke]

He had box and papers he definitely knew what he was doing.

[@Rusmiester]

Guys put the wrong serial number and a photo that he hoped would pass... He then hoped that LB would honour it due to their approach to customer service. He ended up getting the deal just not the 1k extra he was chancing! Muppet!

[@wrx2hot4u]

@@Rusmiesteryep exactly, what a flop

[@bryantso8075]

When someone says I’m not like this, yea you are…

[@ricksousa3932]

Adrian the dude was probably on vacation heading to Jersey shore. I never did trust a used car dealer.

[@ItsOkLilFella]

I’m also in the car business and people misrepresent their vehicles on a regular basis to inflate the value of their trade when working a deal over the phone. When they arrive, of course their first go-to is that the dealer lied and misled them because all dealers are slimy and deceptive. This guy used that exact approach and unfortunately it worked.

[@slammnlex]

You guys also say you have this or that and when you get there, oh sorry we just sold it, let me show you something else.

[@michaelf.2449]

@@slammnlex well that's completely fair though lying about what your selling versus telling someone you have something and then selling it isn't the same because you never put a deposit down on the purchase

[@warhammerfaction]

If he sells cars, he should know that's like telling a dealer a mileage, then it shows up with 3k more miles than you were told

[@miteshvaidya9248]

Exactly

[@JoeyJiggles]

But you showed a picture of the mileage as well. If I was Adrian, I would have ate the mistake. It’s on Luxury Bazaar to eat the mistake. THEY are the professionals. Shocked by this.

[@jaimevillafranca2671]

Looked very deliberately done 🤔

[@crunch9876]

@@JoeyJiggles he did eat the mistake

[@JoeyJiggles]

@@crunch9876 eat it ALL. Not what he did here.

[@kyleltk]

Funny how the buyer is comparing his job as a car salesman LOL.... everyone knows not to trust a car salesman. He definitely knew what he was doing sending the exact "wrong" reference number that matched the other bezel worth more.

[@LiterateDuck]

“I’m not like this” lmao the dude jumped into ~being like that~ immediately. Clown.

[@glennbeadshaw727]

The customer was a shyster and you're lucky you caught him nobody needs customers like that..... by the way you're going to have to dismantle that F1 car and reassemble it inside the office

[@BourbonInhibitions]

Idk if shyster is the right word. I can understand his frustration but two mistakes were made by both parties so he should have been more receptive to Adrian's new offer with the new information he learned.

[@passedthemark]

@@BourbonInhibitions between his body language, attitude, and the fact that he’s a car salesman we can certainly conclude the guys a shyster.

[@kingofdeath5600]

No I think they planned on ripping down half the building to get the F1 car in🤦‍♂️

[@OQO00]

How can you say that when they didn't even look at the picture they guy sent for longer than 3 seconds to see if it was a fluted bezel?

[@OQO00]

@@passedthemark attitude? You're joking right? The guy drove 18 hours, probably spent $500 on gas, and then was given a lower offer because the buyer didn't bother to look at the picture for longer than 5 seconds. I think if that happened to you, you'd have some 'attitude'

[@Thomas2877]

I think that customer knew he was offered way more than his watch really cost and thats why he drove there. Thats the price of doing business. He even gave the wrong reference number i believe so ya he knew what he was doing.

[@samuelburton5576]

Yes I think so too. I wouldn't have given his ass shit.

[@thereissomecoolstuff]

Dude was a scammer. Adios bro.

[@jkid9244]

I was thinking the same exact thing.

[@nubbyrose87]

Customer is a scammer.

[@drax4901]

But he sent pictures of the watch!!!! Not everyone will be knowledgeable with reference numbers. Adrian and the team fucked up on this one not the customer given that he even drove there. Seriously…..

[@james6048]

He knew he was getting more money than he should that's why he drove there.

[@BourbonInhibitions]

So you think the guy drove 18 hours round trip with gas at $4.50 a gallon to try and make $1000?

[@james6048]

@@BourbonInhibitions maybe you know better than me

[@lovethyANGELS]

@@BourbonInhibitions if he's getting above market for his watch he's not thinking about price of gas. showing his face has best odds of adrian honoring the deal. adrian even said so. he said if you're not here, this deal doesn't happen.

[@passedthemark]

@@BourbonInhibitions hahaha bro… are you the dude in the video?? There’s three separate comments in here with you trying to defend this guy super hard.

[@monkeypawism]

@@passedthemark If this was not live on youtube, Adrian would not make the deal. F that.

[@jfoz7602]

Adrian. “Yeah.” That was brilliant 👌🤣

[@kaygkiller]

The wrong reference and the picture. Dead set give away he knew what he was doing. Plus how he originally trying to move the cash his way to 5k from the original 4K it doesn’t add up. Adrian is a boss

[@wristwatchtrader7153]

The problem with "appeasing" a customer like this is you incentivize them to do it in the future to someone else. He's probably pulled stunts like this his whole life, and he's used to people giving away concessions. And the worst part is he's probably patting himself on the back all the way home, thinking what a shrewd "negotiator" he is. At least you have this schmuck outed on KZbin for the whole world to see.

[@lovethyANGELS]

lol

[@OQO00]

What are you talking about? This has to be the stupidest comment I've read all year. ALL THIS COULD HAVE BEEN AVOIDED IF THE BUYER LOOKED AT THE PICTURE FOR MORE THAN 3 SECONDS. I took one look at that picture and INSTANTLY saw it wasn't fluted. And this guy is supposedly a "professional"

[@John-vt3gt]

Adrian is the man, I never seen a alpha big dog size up to him before, until now, that man knew how to handle his business. Respect to all parties

[@closer71]

Ha! Ha! Ha! Not really. He’s just a jack off. No class.

[@DefinitelyNotKeyserSoze]

the way you handled that miscommunication in the beginning is note worthy! I plan on buying a watch from you guys just because of your customer service. Long time fan, love the vids !

[@Lions7.62mm]

Marco pretending to be on the phone was fkn hilarious 🤣 Havent seen some scripted shit like that since I Love Lucy!

[@Superbudss]

You guys really brought it back, loving the shows!!

[@Jimmy-yo7xy]

The best was , when the guy says to Adrian . Now your telling me a different story ...... YA 😆

[@mikefry5704]

You were too good to him wrong reference number I don’t know about references numbers BS great vlog great watches. Enjoy PS great move with Marco bye the way he is one of the nicest people out there. Enjoy

[@Damc3808]

He knew exactly what he did and I’d bet it was intentional. He said he’s in the car business so it’s like he said he had a Porsche and brought a Hyundai idk how anyone could make that mistake esp when he had the damn card in the box w the reference number

[@christopherlee4648]

How on earth did he get the wrong reference number?

[@stevenlee4390]

I dunno. To me, it doesn't sound at all likely that he intentionally gave the wrong reference number and then intentionally followed up with a "confusing" photo, in hopes that he'd get a higher quote for a fluted. I see how Adrian could've mistaken it for a fluted if he just glanced at it (based on the reflections), but no watch expert or even a mere enthusiast looking at the photo for longer than 2 seconds would actually mistake that photo for a fluted - it's clearly a domed bezel and the photo is pretty damn up close and clear. It sounds like mistakes were definitely made on both ends but I think Adrian ultimately did the right thing here.

[@vanillapaste9671]

Bad analogy with the Porsche and Hyundai lmao. Lexus and Toyota would’ve made more sense there.

[@SubaruLove]

Claiming it's a 370Z and showing up in a 350Z.

[@miteshvaidya9248]

@@SubaruLove i think it’s more like having a car and claiming it has the sport package but it doesn’t

[@marcrichmond3848]

My new favourite show ! you guys are all awesome. Such a great bond and working atmosphere !

[@mbmusicoficial]

Love how LB stresses buying inventory 15:46 , unlike competitors that are looking for any and all consignment opportunities

[@juliusrowe9374]

Dope vlog everyone! Adrian, awesome customer service because that conversation could have went "south" great technique in keeping your composure. Can't wait to see the FI display car arrive.

[@erion5298]

So happy that you are involving F1 into the channel and shop :D

[@patrickobrien5367]

Great video 📹 👍 👏 one of the best 👌 thanks again for your video and help 😀 👍

[@pardus8panthera5]

Adrian, well handled. Difficult situation that you never lost control over & still ended up saving his face.

[@dylancraig-darroch180]

Loved the interaction with the first customer great content ! Adrian handled it ace

[@1Nevergone]

Customer is definitely not always right, that's old school thinking that's outdated.

[@LUCIFER-wr8xj]

Love you All from San Antonio Texas Content as always AMAZING can’t wait for the next video blessings to you all as well !!!

[@Jack-S4097]

Excellent deal given to your client. You went above and beyond for him and hopefully he knows how lucky he was

[@frankielaguardia645]

Adrian handled that perfectly. The guys fault for putting in the wrong watch

[@kowzter]

Its a two sided mistake, Adrian did handle it perfect but you can’t trust an every day joe to be correct every time on the model #. A thorough look at that pic would have warranted a follow up question of is that bezel fluted or smooth because to me I can see most of the watch looking non fluted and a small portion looking fluted.

[@frankielaguardia645]

@@kowzter it comes down to what you inquire about/or trading/selling. Exactly when Adrian looked at the phone first in the upstairs office. He goes this is not the watch I gave a price on. The guy knew he was trying to get alittle extra. Oh I don’t know serial numbers. U got the card with it written exactly in front of you.

[@evanoneill619]

@@frankielaguardia645 it does (but on Adrian's end) he didn't notice the fact , that it's a smooth and not fluted bezel. That makes all the diffrence and he should've corrected the seller, but he didn't and made an offer.

[@frankielaguardia645]

@@evanoneill619 it does all u had to say g. Say all u want after the fact. U can’t mess things up like that in an industry where all you deal with is serial numbers. Buddy seemed alittle sketch from the beginning. Oh I don’t know serial numbers. Like Adrian pointed out. And looked at him like he didn’t know what he was talking about. It’s on the card u owned for how long. Prob 5-10-15 yrs. Buddy knew the serial. Hopped right in the car when he got that offer and started driving

[@evanoneill619]

@@frankielaguardia645 hu?

[@thug7ife1]

Absolute brilliant episode guys thank you really enjoyed it ⌚⌚⌚⌚

[@djjorge87]

Good job Adrian. You both. You and the gentlenmam hendled it very well. I commend both of you.

[@andyholton7959]

Oh man 💥this episode blu my mind, well played at the beginning with the dude who drove in, then the big money deals x 2 then the F1 car 🙌🙌 it was awesome 👏 next week crew 🤙🏻

[@tanneguyrygaards9314]

The F1 car from Ferrari from 2006 wasn't driven by anyone. It's a wind tunnel car, so it was never driven by Schumacher or any driver. Still cool though

[@djm4488]

Glad to see the channel growing amazing videos

[@skally70]

Congrats on the acquisition. That's very cool!

[@OkieBreakBros]

Might be the best episode yet! last few minutes had me rolling.

[@ginge82]

He was dodgy and I wouldn't want to do business with characters like him. Knew exactly what he was trying and hoped that you would back down.

[@pardus8panthera5]

I bet that bet that Singapore deal was with an Indonesian...That is the way they go, yet when they are buying, they can be solid gold! Thanks for a great channel!

[@RosieLLC]

Great content boss man

[@davew3439]

Great show , your knowledge is invaluable t9 the highest standard ! Hire a mechanic to come and disassemble what needs to be taken off the car brought in to the office and reassemble . Take care , Dave W.

[@jf6853]

Love it that Marco puts his mobile phone down on the table like it’s an old school desk phone telephone 🤣👍

[@TheBossEntrepreneur]

25:48 - haha he is so pissed...he wants to say way more! That little sound he make hahaha

[@brandonporkka1126]

Looks like an amazing place to work. God bless and keep going!!!

[@golfgod6243]

That new kid is annoying af. I don’t even work there and I’m already tired of him

[@robertdouglas9345]

So many of the "watch channels" have quickly become quite boring, but I have to say that you guys keep it interesting! God Bless!

[@mariosofurioso9591]

I like when a car salesman saying..."i'm not like this"

[@cameronduncan6008]

Love the content

[@tsf3352]

So they ask you should I panic ? 😂 That is the good one

[@danvozenilek6291]

Watching a shyster who still says "ax" and "fustrate" get shut down and fail made my morning. Thank you.

[@jasontuck5619]

Well done Adrian re that customer, because of those ethics ,you will have a larger customer base following guaranteed.

[@devol3829]

This dude had it all planned out. No shot this was a mistake, it was all premeditated and he didnt even make a good job hiding it. He was pressing a lot which doesnt matter to someone like Adrian, but quiet a few new employees would break under the pressure and would atleast award him about 1k just to get out of the situation. He knew what he was doing.

[@sc2528]

Agreed. Honestly a pretty low move

[@BourbonInhibitions]

Speculation. Seemed much more like an honest mistake by both people.

[@james6048]

@@BourbonInhibitions have a day off

[@OQO00]

I mean, maybe take a look at the picture of the watch before you make an offer??? If you look at that picture for longer than 10 seconds you can tell it's not fluted at all. It's not like it was hidden in any way.

[@sfqm1083]

@@OQO00 any cursory glance of the watch, with the premeditated info that it was a flute bezel, would look like it was a flute bezel watch. Customer gave FALSE INFO, and only one candid photo of the watch in poor conditions. Are you telling me that tentative offers made virtually can’t be changed after physical inspection? Especially when the customer gave false info? You must be insane. Besides, try looking at hundreds of watches a day for your job and tell me that you would spend more than 2secs on a shit photo of a low tier Rolex.

[@bradygavinlive9666]

Great video, looking forward to seeing the car!

[@mad_cow9486]

“Get the fu*k outta here” 😂

[@Grek1574]

13:17 it’s just me or we all heard Nico cursing all the way from Belfast?)

[@AJ-bi6ns]

03:10, always introduce yourself to the spouse as well :)

[@davidskold3809]

100%

[@miloshlaz]

She didn't even seem like she w as making an attempt, but I do agree in terms of courtesy

[@adriantaskin]

Your right. Was mentally a bit occupied at the moment. It was certainly out of character. I know better than that

[@ivanmejia6843]

Indeed. Not even a handshake was necessary, at least a verbal "Hi" would suffice.

[@davidskold3809]

@@adriantaskin We know that amigo, you are a good stand up guy 👍⭐️

[@cumulusvapes7]

Just proves they will say ANYTHING to get you in the door

[@mellamolucero]

Great video!

[@maithuinas]

Well Done Adrain, you handled that client very well in the face of aggression. Make it about them !!!!

[@Giniw929]

Wow Adrian kudos big dog. Your people skills are top tier for sure!!!

[@3mjay577]

This was the wicked unboxing they did. Simply stunning

[@harrypalms1]

I'm glad I watched the whole video. Was about to form a shiat opinion about this guy at the office. Then he showed true professionalism and made it right. Good job

[@ymerejpwns]

Liked, commenting and already subscribed.

[@subicjeff626]

Great episode!

[@brendanmaguire4134]

Yous need a TT bike sitting next to it . Maybe a JOEY DUNLOP bike. Both icons wore yellow helmets and considered legends in each sport. ✌from Belfast ✌🏍🏍🏍🇮🇪

[@robertmiller8935]

Congratulations on the F1 car! And you've been remodeling so much what the hell little more construction remodeled the front door so it opens up the to let the car in lol

[@frankielaguardia645]

Yessir made my day 100x better.

[@filipebeat]

wow congrats fo da F1 car.. it is amazin on da track isnt it cant wait to see it there 25:56 haha dats what i thought haha my mom n dad had some thangs lifted by crane to 16th floor, wish i was there to see it

[@Scott-jf1nh]

That Wimbledon bezel photo was done on purpose. No way it was “just a coincidence” that fluted bezel illusion shows up by accident. Scammy scamington. Adrian was super nice to put up with it.

[@Nikkiv4u]

Way to keep your cool Adrian - tough situation.

[@Zazzri]

Fantastic video love it! Chelsea as head of video I beg you, 30 minutes a week isn’t enough, more more more grey market!

[@djrolln]

That sales man is a con artist. He knew wtf he was doing.

[@johncorcoran2569]

Great episode! Can’t wait to see the F1 car spend the entire summer in you parking lot!

[@llpavorsky]

Big congratulations on the F1 car. You are the king!

[@SkateSoup]

"Hold on a second sir" as soon as he drops that "sir" you know shit is about to jump off.

[@MrAumbra]

I seriously don’t understand how this is not a series on Netflix.

[@satoshione8145]

Good Epsiode 👌🏽

[@neli5p]

Those package watches .... all STUNNING!!!!!

[@mehbkz]

This is a show now!!! And I love it!!

[@DylanFrom313]

HAHAHAHA THE SIMS MUSIC!!!!

[@miketarle1279]

I think a lot of people could make that mistake about the one digit mixup in the model #. Glad this worked out but could also be a good opportunity to add another gate into quote process. Maybe something even simple with a picture of the watch and details. (Bezel, dial colour, bracelet, etc.). I don’t know how your system works though and this might already be covered in a confirmation step. Great content again!

[@sleepy1017]

Sleaziest car salesman 😂😂

[@izamizam2926]

Lots of love from singapore

[@adamsweder8732]

I have never contemplated a career change ever in my life........ until I've started watching these videos

[@SVMX107]

That’s actually so badass y’all got the car. Give me a few years and I’ll buy and watch just to come see that car!

[@chadgoldstein3306]

So you have someone take it apart Or put in a bigger door! Great video.

[@p.j.floridavibes8643]

Big salute from Orlando

[@stalone99]

You guys need to set up your office like big brother....cameras everywhere and let the ratings soar 😆

[@jamesphamuk]

8:35 fake phone call lol

[@libertyv5426]

I've seen every Luxury Bazaar YT vid ever! Love you guys!!!!

[@SubaruLove]

He should understand. If someone did the same thing with a car, he'd back out the deal. It wasn't what was claimed to be.

[@saljablo2767]

This.

[@Danni2660]

Great Stuff :)

[@evil1knight]

Funny seeing two salesmen duke it out

[@anglersedge11]

Super cool episode

[@andyvankerkhove6902]

The best ones never loose... but ones the supply will exceeds the demand.... the watchmarket is the top of the luxury goods pyramide ... those big players selling lots of top pieces... is the beginning... all my respect, from Spain