Apple Pencil doesn't draw straight on repaired iPads; the engineer's perspective vs. the repairman's

[@glarynth]

Speaking as an engineer, it takes an engineer to get upset about people being upset for a slightly incorrect reason.

[@hishnash]

Yes however the continues incorrect labelling of the problem makes it trivial to ignore, if you continue too shout "parts lockdown anti-repair" and 9 times out of 10 you are technically wrong it very quickly make sit easy for those within apple to ignore. But if the reports were "apple is not providing tools to calibrate iPad screens" then that is something that can have track action were screaming the wrong thing is never going to have any impact at all.

[@Whitewingdevil]

As someone with engineer friends (in electrical, machanical and civil fields) I can confirm this is HAUNTINGLY accurate.

[@orbatos]

The reason is often more important that the specific issue

[@AnthonyBolognese710]

As an engineer I agree. It’s important to adequately interpret and thoroughly understand the problem to fix it.

[@saberint]

Lmao this engineer completely agrees with you

[@bytoadynolastname6149]

It's amazing that Apple was able to make a product simultaneously so complex and delicate that no matter how well trained and qualified no one other than Apple can repair it, and also simple enough that it can be put together by under paid people expected to pump them out faster than humanly possible.

[@sexydadee]

can i borrow this quote?

[@bytoadynolastname6149]

@@sexydadee I got a spare cup of cynicism you can have in the back, help yourself.

[@Runmeerkat]

​@TheEasternQ-CCinternet is communism. Fuck!

[@hcxpl1]

Sounds like Bill Gates saying Third World countries don't have the technology to make vaccines when most medication in the US is fabricated in China

[@ahmedp8009]

Goddamn, quote of the century! This is something I always tried to make sense of, complex products assembled in masses. One thing however, usually failures that appear difficult to fix, comes to soldered on-board components failing/ or "calibration" and software, and as we know, soldered components are done by industrial level soldering stations, while humans are responsible for assembling the larger components, which is a repeated task that with practice, becomes monotonous but for external viewer, it might still appear as a higher-level skill.

[@hereticalgames3695]

Engineers aren’t included business decisions they’re just given justification. I am an engineer and no one has fully discussed the implications of what I am working on, but I am very aware.

[@xenxander]

so why don't engineers consider serviceability of their devices when they design them? You're paid not to.. simple. You're at fault too.

[@kasparsiricenko2240]

@@xenxander Well, this is a big statement there. We are doing our job. We have a code of ethics, and we are following it. We are not responsible for these decisions. Managers are.

[@jessvagnar4957]

@@kasparsiricenko2240 'We are not responsible for these decisions.' As an engineer in a pseudo-engineering job I'll 100% do something I know is wrong to document another 'I told you this wouldn't work. It cost $X more, Y more hours, and Z implication as I stated. And no one cares and we move on to not listen the next time either.

[@torkformann]

@@xenxander We do, and then we are told to completely change the design to something else that we didn't decide on and if we don't they get rid of us and get someone else who will

[@Paces2]

​@@kasparsiricenko2240Sooo what he said.

[@O_Canada]

calibration issues are when the colors are slightly different when you swap out a screen. The phone bricking when swapping out a screen is something else entirely.

[@nguyentrananhnguyen7900]

1 is a fixable firmware miscalculation another is an intentional software error

[@whitegoodman7465]

Exactly lmao this fool.. Also why tf does this shit not happen with any other phone company.. Just apple. Shill for Apple he is.

[@samwhaleIV]

Oh it's a calibration issue, just not a hardware one. A corporate one...

[@TopchetoEU]

@@samwhaleIV and a fully-automatic, pointed at tim cock's head would be the calibration tool

[@firewindentertainment]

@@samwhaleIV This made me actually laugh out loud at how accurate this is...

[@qyygle6058]

Back in the day, using old Wacom pens and tablets, there was calibration settings for the pens built into the device drivers. You'd just go into settings, fire up the calibration software, the program would guide you over tapping a set of grid points on the screen and then calibrate a pen profile based on your inputs. Wacom used this to get over parallax issues they'd have, where moving the stylus to the edges of the screen resulted in poor accuracy due to the density of the sensor grid in those days. It really doesn't matter to the end consumer what you call it, if calibration is the reason for poor operation, let them calibrate it then FFS. That's like taking your car in for new tires, the guy puts the tires on and doesn't align them, then stares at you blankly when you ask him why the one side is wearing more than the other. "You need an alignment dude" No shit Sherlock, You're the one who's suppose to do that!

[@hyoenmadan]

Maybe is not possible with the technology which Apple uses in the iPad or the iPhone (although the pen and sensors are manufactured by Wacom btw). But even in such cases, there are AMAZING repairers with Yt channels which can build substitutes for many of these "magic calibration tools" if they are given enough documentation how the process works. But then you enter in the argument of "muh IP stealing", "think about the children, China will copy our designs" etc.

[@jamoecw]

basically what he is saying is that what he designed was intended to have the calibration software built in, but some executive decided to not include it. then there is a big political movement to solve a problem that isn't the one that is causing them problems. it is how bad laws get made.

[@bdhale34]

@@jamoecwCould calibrate the touch on your screen on plenty of older phones. There's no reason whatsoever colour and touch and input calibration isn't built into the software we have the technology we've had the technology for many decades.

[@jamoecw]

@@bdhale34 exactly, which is why he isn't to blame. he thought the stuff would be included like it normally is. since calibration isn't pairing or repair in a technical sense it most likely won't get covered under the law and the problem won't get solved.

[@pofok6498]

No you and I are not smart enough to tap dots that show up on an otherwise blank screen. Let the "trained professionals" handle it. It's a matter of national security.

[@neowolf09]

When someone says "I'm sorry" or "oops" but keeps doing what they're apologizing for, it makes it harder and harder to believe they're being honest.

[@StanHowse]

Here, let me make this easy for you.. When a Corp. tell you "I'm (we're) Sorry." It's a Lie, there's no test, you don't have to do Research, it's not a guessing game.. It's called "I will say anything for your Money." It's not fuckin Rocket Science.

[@mrbanana6464]

Harder? At some point you’ve just got to stop believing them.

[@shawnstillman736]

It's like having someone slap you in the face. How many times does it take before we start slapping back?

[@danielgaughan4243]

Yes!

[@danielgaughan4243]

@@shawnstillman736it’s that time now!

[@tin2001]

Calibration is one thing... Storing that data in locked down random locations and keeping the tools required a big secret is completely different. There's no reason for angle sensor or backlight calibration data to be hidden away from repairers. Put it on a simple readable SPI flash chip with documented content layout (eg a known simple filesystem with actual files). Or save the calibration data to a chip physically located in the part that it's for.... Like a normal engineer would.

[@perwestermark8920]

The relevant components have no file system. And no protocol for normal transfers with main processor. And adding an external flash chip adds cost compared to having calibration data in the inside flash of the relevant microcontroller. Besides an extra component it may even require a larger microcontroller chip just to get more processor pins. The product owners do not want to add extra manufacturing cost to solve a problem they do not have - they already have a working solution to perform calibration. So don't complain about the hw, or about the engineers. Complain about the availability of the required tools.

[@hishnash]

The reason is to save money during production. If you put a small flash chip on each part and then during production calibrate each part then need to put that part through a chip progrmaign station that costs a LOT more per part (a few cent) than just reading the parts SN doing the calibration then saving the profile online agains the SN. Then having the SOC in diagnostic mode pull that profile from the server.

[@alannitcher5001]

Why does an angle sensor need to be calibrated. It does not matter whether the screen is 2cm or 10cm open when it comes on. You can't see it either way.

[@hishnash]

@@alannitcher5001 it needs to be calibrated since there needs to be a known zero value to determine what opened by one degree or 5° is. The last thing you want is the sensor to think the device is still open when you it and dust the screen staying on. An uncalibrated sensor can be uncalibrated in both directions you could either not turn until you've opened the screen way too far open or never turn the screen off even when it's fully closed. Why did apple go with an angle sensor over the previous simpler magnetic sensor? The reason is the same as the issue that some people have had with framework laptops recently where stacking the laptops can trigger the laptops do you think they are open as the magnets stacked devices interfere with each other, this drains battery.

[@david2438]

​@@perwestermark8920 you still need Serial communication to access data from module , and many IC that store data can be reprogrammed using no aditional connections .

[@mtga]

I stopped watching your vids years ago when I dumped all Apple products, so it was no longer relevant to me. But now, years later, your consumer rights content is so broad that I've been binging, watching dozens and will continue!

[@rossmanngroup]

Thank you!

[@mtga]

@@rossmanngroup Thank you for your work :)

[@Jadebones]

"They came for the repairs on Apples, but I did not own any.... So I did not speak up." "Then they came for the repairs on John Deers, but I was not a farmer.... So I did not speak up." Starting to sound familiar?

[@GoyslopGladiator]

@@Jadebones You're insane

[@DMSBrian24]

He's right about calibration being different from serialization, but this is still totally anti-repair because regardless of whether it's intentional or not, good repair is reliant on those calibration tools and if those aren't made available, independent repair is impossible, so not providing access to those tools is by definition anti-repair, since they wouldn't be losing anything as a result (other than profit from selling more new devices/having monopoly on their repair), no IP, no design details, just distribute a damn binary, but they won't, that's anti-repair, simple as that.

[@monsterhunter445]

He is agreeig with you his point is that the anti repair isn't always on purpose. Sometimes a design can have that unintended effect. I think this is true although there are cases where it's deliberet. What he doesn't want is people to make shit bad about apple when there is plenty of truth to attack them. By making claims of evil it does give apple the defense of these people are slandering. If that makes sense.

[@Henrik229]

It's intentionally bad design

[@Dan-gs3kg]

@@Henrik229 it's apple, when has un/intentionally bad design stop them from keeping it as an anti-repair feature?

[@ram89572]

​@@monsterhunter445Apple clearly intentionally designs their products to stop repair. You can make whatever bullshit engineering excuses you want. It still doesn't change the fact that someone at Apple is choosing to tell the underlings that their task is to design these products to encourage new purchases as soon as something minor goes wrong. I don't need to have insider knowledge to know for a fact that this is what has happened because the evidence we have clearly points to that being the case. The engineer is either intentionally being a corporate apologist for some reason or is so incapable of seeing this from a non engineering pov that he is making an ass of himself while defending bad faith practices. And saying "not giving out the calibration tools sucks" does not excuse the rest of what he said.

[@nicholasvinen]

Yes, it's what's known as a "distinction without a difference".

[@excyl]

As a software engineer I can honestly tell you that in regards to Errror 53, the (customer) support 100% talked to the engineering department to know why this error is happening. Talking from experience those conversations typically go like this: Support: Yo what is Error Code 53? Software Engineer: That's a QA thing to avoid the wrong button being attached to the phone at assembly, why? Support: Oh nothing, but thanks for clarifying. Software Engineer: Well that was random, now on what ticket was I? Support then get's asked by PR/Martketing what the issue is about so they can release a statement. Support than says: Yeah the error happens when you attach the wrong button to the phone. What PR/Marketing hears: You get this error when having the phone repaired with another home button. And that's how this stuff is born 70%-80% of the time. I had way too many conversations with Support and PR about those things....

[@ImmacHn]

This is why precise language is important. I now understand why they had us play telephone at school.

[@HyperVectra]

That example was so well done, its exactly how it went down.

[@vivvpprof]

Chinese whispers

[@Steel0079]

TLDR, Marketing departments are full of scumbags

[@ieatthighs]

gets*

[@MrThechuzzler]

I guess those hundreds of older iPads that I have replaced the screen on where the pencil continues to work flawlessly, even according to digital artists, must have been flukes. I am impressed just how many iPads came in perfectly calibrated on the older models by sheer coincidence. "accept the fact that, for some of the stuff you want to do, you're never going to get OEM quality results." Okay but that is only because of your companies shitty design and refusal to provide the tools necessary to get those results; the tools you guys created the need for in the first place! Like god dammit those types of gaslighting comments make me so mad.

[@trapfethen]

The calibration data for the screens / pens were stored on the part itself in those older models. At some point, apple decided to move those calibration profiles to the mainboard because it would increase the difficulty of repair. Any cost savings argument is defunct because the parts in question STILL have to have a microprocessor on them to handle the serial communication with the main system.

[@Jirodyne]

@@trapfethen "because it would increase the difficulty of repair" And that, right there is what should make the actions illegal, and the company heavily punished and held LIABLE for any Damage done if an indipendant repair person does a bad repair and fails to repair the device. We should start holding the Manufacturers and Engineer designs Liable for their bad designs where the only reason they made the choice they did, was to make sure repairing was harder if not impossible.

[@ohiobumass]

Can you clarify which iPad generations are affected? I'm looking for a 9th gen to draw but after this video I need to re-consider.

[@MrThechuzzler]

@@ohiobumass Sorry that I didn't see this until now. This Apple Pencil issue currently only happens with the iPad Air 5th gen, the iPad Pro 11" 3rd Gen, the iPad Pro 12.9" 5th and 6th Gen. This also only occurs during screen replacements in which you do not transfer the IC from the original screen. Regarding you looking for an iPad to draw, I personally would recommend against the iPad 9. The main reason is that it doesn't use a laminated display, so there is going to be a physical air gap between the tip of your pencil and the screen itself. It will feel like you are never touching the screen and it messed with my digital art. The iPad Air 4th gen has been a pretty rock solid iPad in my experience, has laminated display, is not overly expensive for repair, uses USB-C and works with the 2nd gen Apple Pencils.

[@SvengelskaBlondie]

@@MrThechuzzler " by sheer coincidence." You keep rolling them natural 20s on repair checks

[@robinschaeffer6252]

When they started making devices with batteries that could not be easily replaced the handwriting was on the wall. Devices were only to be used for a finite amount of time before being replaced, and repair and reuse was never intended. It started with Mp3 players and now includes Automobiles.

[@feels6233]

Apple accidentally sent me two iPhones when I bought one online. They had no idea, so I contacted them asking how I should return the phone, and they shut down my iCloud including access to email Apple Cash app Store phone updates, etc. And started threatening me with legal action if I didn’t send the phone back. I was like Bruh, I’m trying to do you guys a favor and now you’re blackmailing me?! That was the day I realized how much power these companies have over every aspect of your life at the flip of a switch…. And how petty and cruel apple really is

[@I.C.Weiner]

Moral of the story pretend you never received the 2nd phone and sell it.

[@MaseraSteve]

No one would notice it only if you're not reporting it. Don't feel bad making billion dollar company loses equivalent to 1 pennies. If I am the business owner and acknowledge this I would congratulate you with free icloud for 2 years!!

[@utubekullanicisi]

I've seen people's desktop Mac computers being shipped with two >$2000 graphics cards instead of one, and they were told that they wouldn't need to bring their device back to the store and can keep the 2nd card. That's a weird one.

[@SlavTiger]

Id have gotten the chair for what id have done in that situation.

[@escape209]

Hector has a history of calling skeptical people asking questions "conspiracy theorists" iykyk

[@swiftrealm]

Because they are conspiracy theorists.

[@KonoGufo]

@@swiftrealm Found the Apple simp

[@utubekullanicisi]

​@@KonoGufo Do you know what escape209 is talking about? I would love for you to tell me.

[@RoninCatholic]

@@swiftrealm When conspiracies are blatant, it's not a conspiracy theory, it's just a conspiracy observation.

[@doommaker4000]

​@@RoninCatholicIt's theory in the scientific meaning of the term

[@ecaparts]

You think error 53 was really a bug?? Despite what Apple eventually acknoledged and said, I don't think there was a lack of internal communication. They knew exactly what was going on. Someone was tasked to write an iOS software update which gathered all internal serialized components to compare with a database and prevented booting if there was a mismatch. It was only the massive backlash which caused them to make this lame excuse and fix it...

[@CanizaM]

They learned their lesson, error 53 was far too obvious. Now they do it sneakily like slightly perturbing the lines a bit when you draw.

[@ShinkuGouki]

Facts,but you can never wake up the fanboys

[@derpz_]

it do be like that

[@crazy]

"I was in Canadia" 0:06 🤣

[@TheNiteNinja19]

I recently actually had an enjoyable laptop repair experience. I got an HP Envy x-360 from 2018 on eBay for $90. It had a few problems, so I opened it up and I was pleasantly surprised to see that everything is using the same size screw, the charger port is not soldered to the motherboard, all the parts are modular and easily accessible, and also cheap and widely available.

[@erinw6120]

Sad state of affairs when people are finding joy in HP products.

[@TheNiteNinja19]

@@erinw6120 I also have an HP HDX 9000 I've been having fun with too 😅

[@ZombieTomato]

@@erinw6120Sad state of affairs when people don't understand that HP products work just fine and proceed to waste tons of money on Apple products.

[@johnyepthomi892]

@@erinw6120the repairability and cheaper parts is a joy to behold.

[@AL_O0]

This calibration thing brings to mind my old nintendo DS i've replaced the screen to. it looked weird, but all i had to do was use the potentiometer on the back to calibrate the backlight, and it even asks for touchscreen calibration when i boot it back up. Yes nintendo isn't the best company to take as an example, but the fact is the calibration tools have always been there and are incredibly easy to access when you replace parts. If nintendo did this 9 years ago, apple can also do it now

[@MarioMonte13]

Your math is bad; Nintendo DS came out in winter 2004 and had user calibrated touchscreens

[@AL_O0]

@@MarioMonte13 Damn forgot how old the DS actually is, i took the latest DS console release instead of the first, and i don't know how the calibration is on that one, my bad. Anyways yes, USER CALIBRATED touchscreen implies that the user has access to the calibration tool, which is exactly what we this is about.

[@clankfish]

@@AL_O0 just to rub it in and make you feel even older, the 3ds came out 12 years ago :P

[@mal0gen]

@@clankfish I use my new 2ds XL almost daily, and the calibration feature is still there!

[@MarioMonte13]

@@mal0gen I've just started trying to complete the Pokédex starting from Alpha Sapphire

[@etourdie]

It's weird how Apple's devices that aren't really different from any other computer has incredibly major calibration issues that can make a device painful to use if you even can turn it on, and those issues can't be fixed except by apple, while a majority of their competitor's devices don't

[@hishnash]

The main factor here is apple saving a small bit of money during manufacturing, most of the vendors write the calibration information to the part after calibrating it in the factory. apple in recent devices has chosen to save some money by calibrating it and saving that calibration information service side just using the part ID as look up for the value. This might save them one cent per component at most.

[@davidcameron648]

Apple devices and standard PCs are wildly different from an engineering standpoint. The Apple engineers working on Mac hardware have access to the entirety of the hardware/software stack for the whole device -- giving them the ability to fine tune calibration at a very low level in that stack (making it easier to individually calibrate each part to an extremely fine degree. PC hardware engineers get none of this. Every part of the hardware/software stack is made by a different vendor -- none of which share enough information with others to make highly calibrated device possible. So all calibration is done at the driver level -- which leads to the wonderful problem of Windows updates "breaking" your hardware, which leads to PC device engineers keeping things as simple as possible to avoid this, Which leads to those devices having hardware that's rather "meh" (I've rarely seen a Windows laptop with a trackpad that was any good, but Mac trackpads are great).

[@utubekullanicisi]

To quote Hector Martin in the same thread: "Why doesn't this happen with other manufacturers?" Two reasons: - Apple cares more. Seriously, some of their engineering is unheard of elsewhere in the industry. And they have a specific focus on security that is miles ahead of everyone else. - Apple is vertically integrated. They control their platform throughout and make engineering decisions that intertwine parts as a consequence, because it makes sense when they can do that for various engineering reasons. For example, their LED matrix backlights are controlled by an in-SoC microcontroller, and on M2s and above the trackpad touch processing algorithms also run in-SoC. This allows them, among other things, to ship those firmwares per-OS version and not have to bother with keeping backwards compat on the interfaces, which lets them move faster and improve more easily. Practically no other manufacturer does this to that extent, usually because they outsource complete sub-modules which naturally results in simpler dividing lines that then means easier part swaps. E.g. I bet any other platform doing LED matrix backlights will have the on-screen TCON handle that processing instead.

[@Teluric2]

​@@utubekullanicisiThey re miles ahead but they ship iphones with dust inside the camera. How much is Apple paying you?

[@Teluric2]

​@@davidcameron648You ll never find a good trackpad on windows because you love Apple and thats what sheeps do.

[@CamelGarage]

I’ve resubscribed recently and all I can say is wow what an amazing change to the channel as well as the outlook in life Lois has made. I’m very glad you left New York’s bs. I’m grateful that you continue to fight on behalf of right to repair. It seems like you’re more content in where you are in life now and wish nothing but the best for you! Keep up the good fight Mr. Rossmann

[@Valcuda]

I hate people who just say "Not gonna read, too much text." They're literally using their own laziness as a negative against someone else.

[@newsciencestuff5540]

Me too bruv me too. Damn selfish cucks.

[@meowmeowcat99]

Often times they project it as if no one else will read longer comments/posts too. I know when commenting on Reddit in the past over years I had one (just one) of the “too long not going to read” people replying repeatedly to my comments. One comment being “no one is going to read this, you type too much 😂” as if they themselves are the person who can judge that because *they* are too lazy to read. Like tell that to the many hundreds of people who have liked and replied to my comments prior, they must have not got the memo that nobody will reads long comments/posts.

[@realtechhacks]

Yeah, if something is worth reading, I'll read it, even if it is decently long.

[@DeezNuggz]

i didn't read your comment, as it was too long.

[@Zothaqqua]

Space shuttle Columbia exploded because people thought every engineering matter could be reduced to smaller amounts of text. And the previous sentence is *also* way too glib. I suggest people go and read about it.

[@youtubmicpan]

Loùis you are the people's poet of repair rights. God be with you son.

[@SuperSmashDolls]

All I wish is that Apple would put at least a fraction of the effort they put into security (both user security and '''security''') into making it possible for third parties to correctly repair their devices.

[@hishnash]

That would require higher level management to dedicate time and effort from engineering teams.

[@mrbanana6464]

@@hishnashThe only thing increasing repairability would change is Apple’s profit margins.

[@hishnash]

@@mrbanana6464 in the industry of silicon vendors and large silicon companies apple operates on the lower end of the profit margins. So I’m assuming you mean they should increase their profit margins to enable more repairability of their products?

[@mrbanana6464]

@@hishnash Apple's profit margins are nearly 25%, they can absorb the cost. It's just that in classic capitalist fashion, Apple has found that making their devices less repairable increases profits because people are forced to buy Apple's new products instead of repair their old ones. Consumers and the environment be damned.

[@mbigs4799]

Internal communication is for sure horrible at Apple. Called about a battery replacement in a Macbook. Support sent me to tech support, tech support sent me to engineering. Engineering agreed I needed a battery, sent me to a Apple store. Apple store (mind you a 5 hour drive to an apple store and back) said. "We don't do that". Well someone needs to tell everyone involved that you don't do that. I ended up spending 3 hours to swap the battery myself, involving a complete deconstruction of the device. But ever since, have had issues between the battery and the software. Not a big deal really in the end. But huge time suck trying to wade through the miscommunication and lack of shared information.

[@mrkitty777]

Apple and Microsoft are owned by the same entity you'll find at Wallstreet. Aplle doesn't have to care if you go Windows at all. Bill was smart to buy Apple end of the 1990s. Steve Jobs had no choice. Yahoo Financials shows Bill as Blackrock. It doesn't matter 😅

[@TheImmortalAfro]

I never use apple products, but ever since ive started watching this channel, my anti apple sentiment has only grown immensely. The fact that it is still borderline impossible to do anything to apple products only cements my discrimination against this trash company.

[@ghost-user559]

Clearly you don’t own any then lol. Most people have them for ten years with zero problems. You are watching a dude who does nothing but repair broken stuff. Out of millions and millions of people. You would think buying toilets was a scam if you watched a plumbers blog lol

[@FlabbyTabby]

It's not just Apple though, a LOT of manufacturers are pulling this crap in all sorts of fields, and not just hardware. We should hold them ALL accountable. Because we are very quickly diving deeper into the scary future that enthusiasts warned us about back in the 80s.

[@ghost-user559]

@@FlabbyTabby Agreed. The issue is that there are no good guys anymore. Even the best company seems to stab you in the back after they get a high enough market cap.

[@cr10001]

@@FlabbyTabby Trouble with Apple is, it's showing the way. Treat customers like shit, get even richer. If it works for Apple, why would anybody else do any different? (As a consumer, I do what little I can about it, which is - never buy anything Apple.)

[@LeeHawkinsPhoto]

When power is allowed to concentrate, the cancer of greed spreads everywhere. It may start with Apple, but without real true competition, these monopolies and oligopolies all turn malignant because there is nothing to stop the cancer from taking over.

[@gravityhorse4781]

The fact that simply overwriting the serial number of a replacement display (& other components) using special tools works perfectly & consistently _completely_ invalidates claims like "Well, it's because you don't have special calibration data", "Apple's just looking out for you", etc. ALL I did was write a new serial number to it, and it works _perfectly_ now. In my opinion as an experienced computer technician, this just _is_ anti-consumer, anti-competitive behavior. Let's at least not pretend as though Apple hasn't set an abysmal precedent for bad behavior & victim-blaming. Good video! Thanks, Louis.

[@evilmonkeywithissues]

Mr. Rossmann, you're an inspiration to every up-and-coming EET professional, as well as well established EET professionals. The fact that you fight so hard for small businesses to maintain the ability to stay afloat in a very corporate lead field is admirable! Keep up the good fight!

[@JodyBruchon]

There is nothing complex about any of this. They know what they're doing.

[@SecureLemons]

information secret-ization is the new trend for these corporations

[@dinnerbug3105]

@@SecureLemons 🎤🔥

[@SecureLemons]

@@Atmatan in the sentence, "new" is an adjective, and "trend" is the verb. are you genuinely that shallow to argue over petty emphasis

[@GizmoTheGreen]

calibration for the backlight of the screen, should be in the screen. calibration for a stylus should be stored in sensor or pen, and be in software/settings. (remember that old touch 4 crosshairs that dance around the screen on old phones and stuff?)

[@CompressionPolice]

Man you just gotta understand we made these parts deliberately too complex to repair!

[@hishnash]

No apple is not going to spend extra money per part just to make repair harder that would cost them way way more than any lost revenue from repair. They might be more complex to save money (even just 1cent per part). Eg moving calibration profiles to an online server that distributes them rather than loading them onto the parts chip saves a few seconds in the factory post calibration were they do not need to have a chip programming station to program the profile onto the part but rather just read the SN before calibration and use that in a online DB as the part ID.

[@StanHowse]

Yeah, no shit.. The only problem is you Morons who keep Apple in business.

[@highlyillegalpigeon]

@@hishnash You are very naive.

[@mindaugasstankus5943]

@@hishnash all extra money per part go to PR, legal departments, lobbying and true costumer called shareholder. Easy to service, good and proper documented/service manuals/tools, drop in part for replacement without to much fiddling around, proper and robust connectors/sockets,/wiring are all expensive, investment heavy and hard. Soldering in, epoxy blob chip, software "solutions", shot and flimsy ribbon cables, etc are cheap. No, corps nickel-and-dime left and right, specially after getting conformable place or monopoly in market.

[@TheNitroG1]

@@hishnash did you realize you just undermined your own arguement there or no? If you are asserting they wouldn't do that because it would be expensive then providing an example of how it actually would save them money to do it...what exactly are you argueing here?

[@brandonl9286]

It is amazing just how bad internal communication is between departments. I am not an engineer but I work with engineers regularly to implement technical fixes to internal tools. There is a least once per week that something comes up because the engineers don’t listen to us, they did something that we didn’t ask for etc. I don’t believe that it is done maliciously for the most part, but it does get frustrating to see the amount of issues that could be resolved with better communication.

[@S己G]

1:42 Here's how this goes in my mind: if the backlight is uneven in the EXACT SAME WAY if you swap the displays of two machines around, that is intentional. If it was in different parts of the displays, then I would just say that it actually would need calibration.

[@ivansmith654]

When you find a lie you know there are more lies to be found, this is not unexpected that someone would go too far, this is true everywhere, I am not surprised! Yet I do agree with you 100%, the question is how do you handle a liar, and tell people that liar is no longer lying!

[@Operational117]

You may not be smart. But you're stubborn and unyielding. You've shown tenacity against all who lobby against Right to Repair. You've shown a willingness to learn new things even if it takes a while, and you've shown a willingness to learn from your own mistakes. You've shown a willingness to help others in their hour of need (like standing with farmers, car owners, doctors and nurses, etc., in their own Right to Repair fights). And most importantly: You never, *ever* give up. And you don't need to be smart to do these things.

[@itachi1145]

"Conspiracy theory" isn't a phrase that anyone should take seriously.

[@insolentjaguar]

Just FYI, both Android and iOS devices require the PIN to be entered first, to unlock the biometric data for the fingerprint. Its part of the Secure Boot process called "After First Unlock(or "Before First Unlock")", when your PIN/passcode unlocks the secure enclave and decryption keys, since your PIN is essentially "the decryption key". Just throwin that out there in case you weren't aware. Love the vids, keep it up!

[@rightwingsafetysquad9872]

People are mad at Hector because the average person can't hold more than 3 sentences in their head at a time. It doesn't matter if he acknowledged that not making the calibration tools available is anti-repair, 90% of people forgot that by the time they got to the end. I respect the people who refused to read his post more because they're at least implicitly accepting their inabilities. Hector isn't doing himself any favors either. Nit picking semantics is needed at the time of writing legislation. It is completely counterproductive at the time of public advocacy for the aforementioned reason.

[@Gentlyjack1]

I'm not an engineer, I have built some DIY tech and so for the fun of it, and yes, calibration is very often something that needs to be done. IMU sensors need calibration, screens need calibration, touch panels need calibration, pen tablet/pen display need calibration, cameras need calibration, etc. Even in the DIY community you don't always notice it since some components are pre-calibrated from the factory. In the DIY community, we often have ways to calibrate things, but when it comes to business, they often don't give the calibration tools, when really it would be better for them to give us the option to get a calibration tool for their devices. Open communication is why I love the open source community, people are willing to learn from one another, help one another and support one another.

[@svsguru2000]

Normally, I'd buy the "calibration" argument as plausible, but let's face it: we're talking about apple here.

[@hishnash]

And yet it is calibration, and it almost always is calibration with apple. or firmware mismatch (apples teams make very tight assumptions about firmware versioning, they do not expect different versions of the firmware to be active on different parts of the system and they do not have any firmware downgrade systems)

[@utubekullanicisi]

We're talking about actually resonable reasons behind why Apple engineered these components that require calibration the way they did, and the Asahi Linux developer goes through all of the reasons in his post. Like how the trackpads between M1 and M2 MacBooks aren't swappable because the controller that controls the trackpad has been moved onto the main SoC die, enabling them to ship firmwares per OS version and not have to bother with "keeping backwards compatibility on the interfaces", which lets them move faster and improve more easily (and my semi-educated guess is probably operate the trackpad a little more efficiently since ICs separate from the main die are probably always less efficient).

[@keneit]

Ok I dont know a thing about engeneering or techstuff. But I just wanted to tell you: you are such a likeable person! It's nice to listen to your voice and explanations and I totally support your opinion on apple. Thanks for dealing so friedly with such a sad and annoying topic.

[@rayoflight62]

Louis, the battery pairing has no justification. Also, the only brand on Earth which pair -say photo sensors and the processor - is Hasselblad. And they do it for a justified reason, the colour fidelity. I don't believe a word...

[@IamDerick]

Calibration and SOT (select on test) are things I deal with in my trade so I believe the engineer. That procedure should be provided.

[@Raxyz_0]

I love how this perfectly fits that old joke about being able to recognize an engineer. "Everything you told me is technically correct, but has no practical use to me."

[@williamholder2020]

I am going to have to call bs on his calibration. What he seems to be talking about is firmware on programmable logic. You can also program a device ID to the firmware to make the chip incomparable with any other device.

[@igormikuska4369]

If both Marcan and those he is adressing can not provide evidence of apple's design's goals being quality standard/maliciousness, then the evidence of prior maliciousness, which there is much of, is taken into account.

[@falcontomto]

the more one is on the scholarly end on the spectrum, the less they care about the outcome and more about the reasoning behind it. and sometimes, it is crucial to keep asking why before reaching the real answer.

[@douglasjackson9691]

Both of you are correct, but your more correct. The fact that someone got a detail wrong, does not negate the sentiment behind it. The reason for it not working is the same, Apple refusing to give the tools needed and making it impossible to work around. The secondary reason for calibration versus serialization really doesn't matter the primary reason is Apple?.

[@CynicalSandwichParty]

Personally? You're both right. Even though the engineer comes across bit as a simp for the product, the argument's solid, especially from his perspective. And same with yours. We simply need to force Apple's hand into releasing all required documentation to make these repairs feasible. I am tired of ever increasing effort I have to put into buying new hardware because the old brand started copying even more trash from crApple. Though I do find that fanboys deserve a bit of silencing, but that's probably spite talking. Thanks for the detailed introspection into both your and the engineer's point of view.

[@fdasfsjgasdfwe]

not providing calibration tools and having full control on the tools wich are necessary for the repair is in itself an antirepair act.

[@KonoGufo]

He comes across as angrily crossing his arms and yelling at people for not understanding that "it is what it is" when we all know it could be better.

[@Cornz38]

There is no good reason for any of this unless your only aim is to fleece consumers.

[@robertheinrich2994]

well, there is one idea that might explain a bit how apple ticks: steve jobs always spoke about the devices being magic. and if the explanation about the functions of a device are hidden, the users will believe in the magic. access to schematics, diagnostic tools, spare parts and the calibration tools obviously lift the curtain and allow a peak to see and understand the magic.

[@nickstone1167]

​@@robertheinrich2994which is being maliciously used to support extortionate prices.

[@mataznuiz]

i mean, you do need to calibrate things, especially stuff like hall sensors

[@mindaugasstankus5943]

@@mataznuiz yep, you really need ultra rare, expensive and precise laboratory calibration tools in open/close laptop lid or other binary cases hall sensors used in consumer devices... /s

[@robertheinrich2994]

@@mindaugasstankus5943 and they can only be operated by hawaiian virgins during a full moon.

[@lolaloliepop]

I'm a professional artist (games/animation/film) and only just found your channel and really thrilled to find that someone else with a bigger audience and more understanding on the engineering side is saying the same stuff I've been saying for a decade but feeling like a crazy person every time I bring up, and with the wave of gen z that have only known ipads and apple and trash planned obsolecence with their "well just buy a new..." and if you ever need someone to to make those shirt designs look nicer...

[@jbaker8044]

I think he has a point, but we have to admit that people with higher education have a habit of hating too hard. If you know its a complicated subject is it really fair to be so snobbish about peoples complaint. There's a reason anti intellecutism is on the rise and while a large part of it is outside our control, the one common element I see is smart people being snobbish with their super nuanced opinions, then being upset that people don't understand the nuance. Thank you for always trying to explain it without demeaning us who aren't in this field.

[@KonoGufo]

And even then, the dude is just being super arrogant and assertive about his stance on all of this without having all of the facts straight.

[@gecko2000405]

It amazes me how a man on a couch with his cat gets all my attention about what's going on with Apple. You're a legend Louis. You're also the 0.1%. I don't know how you even able to keep your business open in NY with the regulation, Apple not helping you in any way, guessing and using trial and error to figure things out, and run an honest business. It boggles the mind.

[@vincei4252]

I dunno, man. Apple kinda deserves all their dunks.

[@SocksAndPuppets]

I honestly think he has a point - he's trying to explain what the cause of this specific problem is, and he's frustrated at the idea that it's deliberate/malicious. Could the issue be avoided with a company culture focused on reparability? yes, and you have a point there - but not every decision is malicious by itself. If you have engineers at Apple who think this was just happenstance and not malicious, and you tell your audience "hey this is malicious" - when they see the video, it's going to set them against you, they'll dig their heels in and resist everything you do, because they think you're treating them unfairly - so it can be a little counterproductive sometimes.

[@chiefchongabong2995]

lol did I hear "Canadia" in the beginning of the video?

[@rossmanngroup]

If Americans are from America, Canadians are from Canadia.

[@pariscloud2907]

@@rossmanngroup I'm glad I'm not the only one that says this lol

[@irgendwieanders2121]

@@rossmanngroup Canadians are also from America. Like Mexicans, Peruvians, Brazilians and you...

[@JAM35_]

@@irgendwieanders2121 you are an unloved bastard

[@coolkid7500]

​@@irgendwieanders2121he's making a funny

[@OzyWizard1973]

It was great to meet you at LTX Louis. Sorry my mind runs faster than my mouth. Sorry if I didn't make any sense talking about working on Navy stuff back in 1989.

[@tiagooliveira95]

1:48 i swapped just the lcd on my A1706, the backlight is now stuck at full brightness, super annoying.

[@hbp_]

You don't understand that without calibration it's impossible to adjust the brightness 😂 funny because everyone can buy a cheap calibrator that would do a good enough job for such a bad display.

[@WinterSoldier7207]

Louis, you're saying you're not smart when you've become a fairly successful KZbinr, and have a talent with understanding machines on a level that many will never understand them. Being smart isn't about instantly understanding every subject matter that drops into your lap, it's about how you use what you've got, whether it's physical or intangible, a skillset, etc.

[@tudbut]

Thing is, if the backlight aging data was stored on the display itself, uneven backlights wouldn't be a problem. Yet, it's stored somewhere else. Even if this is not deliberate anti-repair, it is something they can and should fix as soon as they release a new iteration.

[@sjneow]

Next thing you know Apple says it is not due to pairing, it is not due to calibration, internally we call it matchmaking

[@Mrdestiny17]

I was on a huge senior project as a storyboarder/background artist last year and ended up wearing down my apple pen tip to where the metal was bare. Bought non-Apple replacement tips and suddenly all my calibration issues/jitter dissapeared lmao

[@sree2z]

You are absolutely correct and well-articulated points. Please keep up the good fight.

[@ch3burashka]

This comment is for Hector, but also for Louis - billion dollar companies do not deserve the benefit of the doubt, ever.

[@aidenbuterbaugh1478]

You both have good points Louis. You always do, and you call yourself not smart but you have opened my mind to so many different ways of thinking and realizations. Thanks for everything that you do and stand for, it inspires lowly college idiots like me!!

[@TheRealIndoorBoy]

Thanks Louis!

[@MaryDunford]

You've just described a toxic work environment, over and above the main RTR issues. It's understandable Apple would want to protect its intellectual property, and not wanting everything to be made public. However, releasing some things for RTR would likely create goodwill. But, you're totally right. It comes down to trust and honesty. If they're willing to lie and gaslight customers for a few hundred bucks, and willing to lie to officials, it's hard to believe they're doing all of this with balanced interests. And you really do have to record conversations with government representatives. They sell each other out all the time. I've little doubt they know they're being fed a line, but side with lobbyists because they think it will earn them some sort of favour. They don't have the public interests at heart, either. That's why it's so important platforms like this keep their greed in check. We'd be toast otherwise. Respect.

[@testtest8399]

Serialization on its own is not calibration. It is artificial limitation that they could remove and part would work 100% the same. Calibration on the other hand helps to make parts/chips/whatever perform better in some way. So while there is possibly some merit that they do it for "security" for some parts, for other parts it just makes no sense and is purely artificial limitation and nothing else.

[@myne00]

Like everything Apple, "Genius" is just marketing spin. Something I realised a long time ago while listening to a keynote: The difference between cynycism/sarcasm and marketing is: tone. Go read a transcript of Jobs back in the day. Read it with a cynical/sarcastic tone. "The most amazing, wonderful, fantastic, bigly, life-affirming phone evar". It's just tone. I'm sure with the right phrase selection, pacing, and tone adjustment even Louis can sound like Jobs. There's an old song's lyrics that might make you chuckle. They apply to the apple cult so well. Cake: comfort eagle. "We are building a religion, a limited edition. We are widening the corridors and adding more lanes..."

[@cielazul713]

Today's execs, like Jobs, merely know that there are plenty of spiritually empty sheep out there looking to have their minds and wallets guided. Best make it so they keep on spending and believing as much and as long as possible!

[@supercellex4D]

sounds like a straight up QA issue then, if tolerances in manufacturing are such a moving target that Apple has to calibrate stuff after the fact, maybe they need to take that up with Foxconn

[@techguy348]

good point, like I have replaced a trackpad on many laptops and they all function and feel exactly the same

[@supercellex4D]

@@techguy348 I don't think Apple's doing things too atom-perfect considering with the Mini-LEDs for example 1 it'll still work but 2 it won't work well with a replacement, that doesn't say serialized for me cause they wouldn't waste time making it glitch out when they can put a block on it, that says that Apple is fu***ing stupid and incompetent

[@mkv2718]

Side note, as this is about the way people were responding to this guy initially, not the actual points made but: When people try to pull the whole “this is too much text to read therefore it’s a bad argument cuz it’s not concise!” it just really grinds my gears. Why? Let me translate what people really mean when they say this: “my ego is really fragile, so I’d rather pretend I’m not reading this statement for something silly like ‘iTs tOo lOng!’ rather than find out how I might be wrong!” Basically, it’s a cop out, and it always has been. It’s like when you get into an argument with someone and say “fine, let’s look it up!” And they then say “ I don’t need to cuz I know I’m right!” Well if that were actually the case, then looking it wouldn’t be a problem. It’s just something someone says when they’re trying to bullsh!t you. Every. Damn. Time.

[@leonidas14775]

Pairing of parts and withholding calibration tools from users are two similar tactics to achieve the same result: Less iDevices get fixed, therefore Apple sells more new iDevices.

[@hishnash]

Yes but the solution is different, one is passing legislation that forbid serialisation the other is passing legislation that requires calibration tooling to be made public. if we keep on screaming serialisation then maybe some laws will be passed with respect to serialisation but they will not improve the situation at all. When the problem is calibration we should scream calibration not sterilisation.

[@joannisorlandos1439]

As someone who works with Apple engineers a lot (currently watching at 8:57), Apple is not one big company. They're a bunch of silos of independent product teams, that have similar goals and the same guy paying their bills. But because they're so secretive, a lot of information internally doesn't go outside of te walls they were created in.

[@anthonyfn]

Great point we should definitely work together instead of turning against each other.

[@Likely_Alucard]

Louis, don't say you are "not smart." You are clearly very innovative. If you wanna use Education results as a metric of how "smart" you are, those are heavily focused on memory and flawed. They mainly focus on how good can you memorize something in a few days to a week. Not critical thinking, resourcefulness, and genuine intellect. Only Memory is tested heavily. One of the reasons I excelled in math and physics in school, and bombed everything else. You may not be the textbook definition of "smart" but you are "intelligent" and "resourceful." which I hold in higher regard than being "booksmart"

[@akademiker23]

weird how replacing my android touchscreen doesnt require any calibration. Weird how old palm devices had recalibration software built into the OS itself.

[@MessingWithCode]

well , not in all the cases Redmi Note 8 Pro , i don't know much about fixing phones but i have changed my phone's screan 2 times and it did required a calibration on the first time i did it since it did not want to accept the touch from it , but after i reflashed the phone with its rom it worked as before. and the second time i replaced the screen only the light sensor had to be calibrated.

[@Dm3qXY]

yet, i know nobody to have repaired their android phones instead of replacing them with a new model

[@Teluric2]

​@@Dm3qXYso you dont have smart friends.

[@Dm3qXY]

@@Teluric2 it's not about "smart" it's about "comfort" and poor money discipline. ..and the need to have a quick replacement, faster than a repair cycle.

[@RedVRCC]

Exactly! Xiaomi seems to be pretty good about this too. They provide a tool to allow you to unlock your bootloader and you can easily acquire parts to fix it. I'm not too sure about schematics, but I wouldn't be surprised if they did. Xiaomi does admittedly have some bad things like baked in ads and telemetry, but you do have the option to disable and opt out of these easily visible in the settings. Edit: Xiaomi's _own website_ does in fact have a page to select your device and see a list of parts with their part numbers so you can find and buy them.

[@tyyuuuihycyctct]

thanks Louis for your time and efforts

[@alharris3157]

Engineer here who tried to fight the corporate dross that some PR guy thought up...... And lost. Bottom line will always win over sense.

[@ShinkuGouki]

Money is the motivation every company has. It's all about the money. By wanting rights to repair,you are essentially fighting to get less money into their pockets. That's why Apple will fight tooth and nail to get you to fall for their trap and sign agreements that benefit them and put you at risk. Just the fact that you caused the creation of laws to benefit the consumer is epic enough. And then your troubleshooting videos on top of that? Absolute legend.

[@d.a.n.]

ahhh yes mr megabrain engineer man, ofc it makes sense that a chip containing calibration and wear history for one screen is required to make a different brand new screen module work, makes total sense. you're such a genius and we're all stupid for not assuming this, clearly.

[@davidletarte214]

sometimes you state the obvious in such a wonderful way it gives me hope for the rest of humanity... then i watch a youtube short & im back where i started youre my favorite guy-ranting-in-chair, louis & i love you for it ❤

[@genericscottishchannel1603]

Doing literally fucking anything to an apple motherboard suddenly makes it not an apple motherboard? I'd be throwing hands Also we regularly make working shit with a couple billion pieces a few nanometres across, I think we can make touch screens behave with pens without some fancy chip

[@gaveup855]

Realistically you both have valid points, but it's the difference in perspective that contention can come in. One is looking at it from an engineer's perspective and the other frome the end "user" (or repair person) perspective. Bridging that gap may seem overly nuanced or nitpicky to many but it's important, as stated, to be accurate in terminology and narrative so that time is focused on addressing the "real problems". To the end user that's going to seem like a waste of time because it doesn't fundamentally change their experience with the lack of repairability (perceived or real) of a piece of hardware, but when you have a soapbox to stand on any inaccuracy can and will be preyed upon by the opposition.

[@VGMoose]

So it's not just that Apple is incentivized to replace rather than fix their hardware, it sounds like they're also incentivized to be less transparent in cases like this, as any potential words they say that even acknowledge 3rd party repair or the existence of proprietary calibration tools could be used against them in future R2R lawsuits.

[@carly09et]

This is a question of Complexity. Now information is overly partitioned. I have seen programmers 'reinvent the wheel' multiple times in the same application. Not because they are bad programmers but because of a narrow understanding. This idea is in all large organisations, it is ignorance & malicious exploitation. Ignorance can be addressed but the malicious exploitation is much harder to address. Thank you Louis in addressing the ignorance. Good luck with the malicious. Ironically: Change ONLY comes from catastrophe!

[@doltBmB]

Imagine if projectors didn't come with keystone calibration tools built right into the firmware but you had to pay a certified technician from the manufacturer to calibrate it each time you moved it. lol

[@blackrifle6736]

*Louis: You are generous with your praise for Linus, therefore you are a true gentleman. I wish you every continued success. Cheers!*

[@AnonymousPerson-cu7yz]

I have 2 issues with marcan's statements. 1) I don't see any proofs of it being calibration and not serialization issue. I scrolled marcan's feed and I only see some statements like "as an engineer, I can easily imagine ...". Is there some publicly available proof of that or is it just the result of marcan's imagination? 2) Marcan keeps mentioning some security or whatever in his feed. I don't see how pencil is related to security, and, more importantly, I didn't ask for any security to be shoved down my throat. Just like I don't want a nice FBI gentleman to read my private conversations "to ensure my security", I also don't want apple to restrict me from anything "to provide the best security". I don't care if an independent repair company would install a hacked touchid button on my (hypothetical) iPhone. "They can install a button which will save your fingerprints and send them" - there is no possible scenario where such a hack could actually be exploited. This is not just tinfoil hat and apple fanboying, marcan's arguments are just stupid.

[@AnonymousPerson-cu7yz]

Just to be direct: the complete and utter bullshit marcan writes about the "security" makes me question his expertise. He seriously claims that apple designs their products security for some bullshit threat models of users being targeted by international spies (literally, go and read what marcan writes, there is some fantasy movies level of sophistication). That is the same company that was sending private user conversations to subcontractors who listened to them. Marcan is just an apple fanboy, there is nothing methodical or unbiased about marcan's statements.

[@cielazul713]

He probably means 'job security' but as an "engineer", wanted to keep it simple 😂

[@AnonymousPerson-cu7yz]

@@cielazul713 well, from my point of view he has already secured job in screen writing. His threat models would make an interesting story for a show.

[@shadowraven137]

As a design engineer here, quite often teams will be split up, or the software used to calibrate will be jury rigged/custom coded by the people working on them (so not for consumer use[i can barely use my self-built custom tools :P]). More often than not these engineering design choices come down to the paper pushers above, team isolation and absolute distrust of consumers (+ service agreements). Design + serialization isn't anti right to repair, its not making the tools and equipment available that is.

[@stefankroon4615]

Serialization absolutely IS anti consumer. Thatjust visibly the case. There's no real reason for the practice, and thus the practice should be terminated. End of argument.

[@Ozymandias1]

Installing Linux on a Mac shouldn't be so hard. But of course it is.

[@Jm4steam]

Good video. You've done so much work for right to repair. One thing about engineers, they often are pushed to ridiculous. I've seen so much crap go on.. The board and/or CEO wants the machines in house ASAP. Tons, yes tons of waste made because it wasn't planned out. An uncle of mine (a chief engineer)was told to put a radar system into production, with no prototype etc...huge fail...company just sank another 1.5 million. Then the infamous...put it to market...we'll deal with problems afterward. As you stated in this video...someone does know what's going on...but it's...We'll fix it if we have to, or in the next model.

[@kyleshockley1573]

Anyone that throws themselves too far into any particular wheelhouse runs the possibility of losing sight of the bigger picture. The outside perspective and possible corrective is needed if not appreciated.

[@a4andrei]

I strongly believe that engineers don't *make* malicious decisions, it's the management that makes those decisions, and engineers implement them. And the bottom line is, if Apple wanted you to get your products fixed by independent shops, they'd provide you with the necessary documentation and tools. It's completely intentionate, and should not surprise anybody.

[@howdoilogin]

Casual reminder Hector Martin was the guy who pushed the lie that former emulator developer Byuu a.k.a. Near Minecrafted himself IRL. He's literally a chronic liar and people should know this by now.

[@rikidawson7510]

It amazes me that people are still willing to buy products like this. It's not just crapple.

[@cielazul713]

That engineer may be nerd smart but not consumer smart if he can't understand how increasingly anti-repair Apple devices have become.

[@miigon9117]

Not understanding the full picture and blindly shooting conspiracies is not a very productive way of avocating for consumer rights though. And it's a great way to lose the support from engineers' side

[@nickstone1167]

@@miigon9117 What support from the engineering side? They work for the same party causing the problem by denying the ability to repair products, what support can we expect from them exactly?

[@DeezNuggz]

he has a vested interest, its his paycheck talking rn.

[@miigon9117]

@@nickstone1167 I don't mean apple engineers specifically. I mean the ones who has the knowledge and can help inform us and point us in a right direction.

[@miigon9117]

@@nickstone1167 The best example is the engineer in the video, he pointed out that it's calibration and it's common engineering practice and actually has fair justification, so now we know to demand calibration tools and access to documentations, as well as better communication, instead of blindingly demanding apple to reverse the whole engineering decision altogether, which will be way harder to make happen and might lead to a worse product even if it ultimately happens.

[@southernflatland]

For a while I worked for a junky company down here in Mississippi. You probably even know the dude, years ago he came from the Bronx in New York, very possibly working around the corner from you. Anyways, I have not only a tendency but even something of an obsession with organizing any shop I work for. I started from a junk pile of electronic crap and reorganized it all into a fully functional organized mess. Well, he had so many junk parts already split up in different bins, all I could do was organize similar parts for related brands. Somehow I became an expert in rebuilding the iPhone 5 and 6 during that timeframe (even including being able to distinguish that 1/2mm shorter trap screw out of the random screw bin). On slow days I'd dig through their *completely* dismantled random phone parts, test out what does and doesn't work, and I managed to rebuild two *completely* functional iPhone 5 phones, complete with properly paired home buttons! Anyways, thanks for coming to my Ted Talk, but yeah what the hell is up with all this parts pairing crap in the first place? And also why did my coworkers not know about this and just randomly gut the phones out?...

[@AlSneed-km1zs]

Hector Martin has directly supported the censorship of the Internet. In 2021, he claimed that Byuu (an emulator developer) had committed suicide because of a small thread on the Kiwi Farms. He provided no evidence to back this up and called for the Kiwi Farms to be removed from the Internet. His posts resulted in a DDoS campaign against the site that continues to this day, one that has exposed many vulnerabilities in the framework of the Internet.

[@jeffreymontgomery7516]

Listening to Louis reminds me of the issue we were having with PDF files in a corporate environment. Out of nowhere, we'd have the users call in telling us that their PDFs had a display issue. So we uninstalled and reinstalled. That fixed the problem. And I thought "Well let's see if I have the problem in another profile on the same machine." No. So that led me to the user registry. We started blowing away the registry tree for Adobe Acrobat, and relaunching rebuilt the tree afterwards, without the issue. (Of course we backed it up to start with... but no adverse affects were found.) And then I thought "What if we just have to get rid of one subtree? After a few instances of trial-and-error, I narrowed it to a subtree... ...and then to a sub-subtree.... ...and finally I was able to isolate the key. Deleting that key (or setting it manually to the correct setting) resolved the issue. So I'd had a good fifty or so of these, and my team in total had several hundred... Why was the key being corrupted? I don't think we ever figured that out... but we took what was a 20-30 minute call minimum to reinstall the software, down to 2 minutes - remote registry connection, and fixing the key. And thanks to the users who allowed me to perform trial-and-error to narrow it down... Some didn't want to give the time and would rather just get the software reinstalled. But... hey... in the end it didn't matter... a bug fix was released by Adobe to fix it permanently. (btw - all the internet sites had you reinstalling it... apparently nobody did the same and took the time to narrow it down.) So I don't deal with hardware issues... but I've had enough software issues where you have to narrow down the cause, and find a solution, without any idea what you're looking for... Needle in a haystack... one component out of thousands... all would have been made simple with some guidance from the company. Come on, Apple! DO BETTER!

[@joat1979]

But, I can just swap parts on my Windows or Linux computers all "willy-nilly" and not have any problems. This includes my laptops, too. I have swapped screens, ram, batteries, hard drives, ssds, cpus, video cards, etc. And this is on both Windows and Linux, on both pcs and laptops. The only problem is if my bios wasn't up to date. And to be fair, I should be keeping that up to date anyway.

[@DocFr4nk]

My ThinkPad went through a fair few changes in terms of hardware too and works perfectly fine, so does my desktop which is essentially the PC of Theseus. I'm sure a open, modular, standardised system can't be compared to a tightly integrated system like for instance a Macbook, but they are both just freaking computers, there is no magic in there

[@joat1979]

I agree. The last phone I could change a battery was my Note4. I had that phone longer than any other, mostly because of the note7 recalls, I just decided to replace the battery and keep the note4. It worked great. I have an s23Ultra right now, and I think this will be my last Samsung for similar reasons.

[@username7763]

Yes you can because they were well designed. Apple likes to think different. I recall my pocket-pc having a built-in screen calibration program back in 2002. We are taking engineering problems that have been solved decades ago.