Rowenta Steamer PROBLEMS DR8050 X-Cel Steamer ISSUES & Customer Service ISSUES

Customer service from Rowenta was to be blunt, USELESS! My video on how to repair the Rowenta steamers: • Disassembly and Repair...

[@louiserhodenbaugh1188]

My husband fixed my steamer using your video! Thank you!

[@starastronomer]

Louise Rhodenbaugh THANKS for letting me know. Glad to be of help.

[@creativelady7]

I had same problem with my brand new Rowenta steamer!! Purchased in Dec. 2020, I did not open it and try to use until September 2021, and brand new it did NOT WORK! I played with it and tried a couple preliminary things you did without disassembling it. I am glad I saw your two videos on this. I am going to try to send it back to Amazon because it is brand new, If they don't take it back I will have to find some place that repairs irons. Wish me luck! I will not buy Rowenta products anymore. Thanks for your videos.

[@starastronomer]

You're welcome Sandy Makin.

[@tonir5244]

Mines didn’t work straight out of the box either. It has been sitting in the closet for a year

[@JonnaAlexandria]

Same!!!

[@annsmith9196]

Sadly I am having the same issue. Received it for Christmas. I will watch your fix video. Thank you

[@starastronomer]

Unbelievable isn't it. Should work fine after the "fix". Let me know Ann.

[@frienda315]

I just figured out today by fixing it on my own inspired by KZbin related video. It is all about blockage by water hardness. Use white vinegar and inject the water holes two on the holding area and steam tiny holes on the top. Manage to inject vinegar inside holes and make Stay for hours or over night. Then use syringe to rinse by water. Tools I use are syringe with tiny tip (not screwed) and tooth picks(sealing the other holes while working on one hole... Given that it is so easy to get blocked I think it should be used with distilled water to minimize the maintainess

[@starastronomer]

Friend A I always use distilled water as specified by the manufacturer.

[@lilolgreyhairdlady4093]

Wow! So glad I found your video!!! Several years ago I bought a Rowenta S-Cel steamer. My daughter was going for job interviews & is Very picky about how she looks, so I wanted to be prepared to help her look her best. I had a Rowenta steam iron for many many years that was super for producing steam - so I chose the Rowenta steamer. Just like several of your other viewers - - - it didn't work out of the box! Daughter was only with me for a few days, so steamer got put away. Now, I'm trying to use it & ugh - doesn't work... I'll check out your fix video!

[@starastronomer]

Lil Ol' Grey Hair'd Lady Thanks. It should work fine after that. Let me know how it turns out.

[@lilolgreyhairdlady4093]

@@starastronomer So, after watching your very helpful fixit video - I determined that the pump doesn't work -> item to the dump. btw, daughter got great job as a lawyer (do we need a Rowenta class action)

[@starastronomer]

Lil Ol' Grey Hair'd Lady Cool, I now know an attorney if I need one :) Put me in on that class action...

[@constancemarie8606]

Rowenta customer "service" is non-existent. I couldn't even get "her" (Stacey of Rowenta Consumer Service) to address my problems with the Xcel Steamer. I did not have a receipt either, as it was a gift, and the unit never worked, new, right out of the box. I couldn't even get her to give me an address of a service center to send the unit to to PAY to have it repaired. The video on KZbin is spot-on. I loved my Rowenta steam iron, but I will never ever buy another Rowenta product, and I will tell as many people as possible what crappy customer service they maintain.

[@starastronomer]

Constance Marie THANKS for your input. I sent Rowenta's customer service a link to this video and they never addressed it. Have you seen the fix I used: kzbin.info/www/bejne/eYTLg4tuqaaantU I hope you can get it to work if you are not getting steam as in my video. GOOD LUCK!

[@loriconway688]

Hi, I am looking for the link to your video on how to fix this rowenta steamer. You have so many videos..... thanks

[@starastronomer]

Link is in the description.

[@kimjordan8151]

Yes Rowenta is horrible as my steamer never worked and when I contacted their customer service, I never received a response.

[@starastronomer]

They are terrible.

[@frienda315]

I am having non steaming issue right now. I bought it from Costco 2 year ago. In total I just used it for around 3 times. Today, it beeps normal only projects no steam at all. I am in Canada, customer service for rowenta is garbage. I will go to Costco tmr to discuss...

[@starastronomer]

Yes Friend A, their customer service sucks.

[@starastronomer]

BTW, did you see my video how I fixed it:kzbin.info/www/bejne/eYTLg4tuqaaantU

[@sharonsalzberg2654]

My steamer will not even turn on when plugged in. Something is wrong with the plug prongs.

[@starastronomer]

@sharonsalzberg2654 INTERESTING...does the switch light come on after you plug it in and turn on the unit? It should flash until it has warmed up and the light on the switch will stop flashing.

[@artiatul1]

I have same problem. It just make took took noise.

[@starastronomer]

See the link in the description on how I fixed it.

[@peacequeen2579]

Mine is also not working

[@chauhuynh6052]

Do not buy this steamer, everyone bought it have the same problem

[@starastronomer]

Chau Huynh And as you can see the company was of no help!!!