Rude Customers & Outrageous Prices - Luxury Shopping Used to Be Different!

[@amberstephens6167]

It is so true to what miss Betty says about fitting room etiquette. I work in retail some people leave clothes in the dressing rooms and it is a mess.

[@laurentmartini586]

You’re right, people are getting more and more rude everywhere!

[@SuperDacob]

Rude and vulgar. Its just no fun to go out anymore.

[@chinchillin6280]

Agreed…..makes me really sad 😢

[@laniersmith1798]

Her book, “I’LL Drink To That” is so entertainingly read in the audio version by Jane Curtain. It’s a pure joy. Big Hug my friend.

[@SuperDacob]

🥰♥️

[@melissac4698]

Hi, Dacob. I disagree somewhat. I’m 55 and I live in the USA on the east coast. I have NEVER been rude to a sales associate. On the contrary, EVERY time I shop at LV, the associates are rude to me. As soon as they find out I’m only interested in the canvas print that put them on the map, they treat me differently. All they want to sell me is leather items. I’ve purchased over 50 items over the years from LV. They don’t care until I buy leather (which I’ve done on a few occasions , with mostly disappointment). I want the canvas, not an attitude. I realize their bosses want them to sell leather, and they make more commission on leather. Change needs to come from the top, which is seriously wishful thinking and won’t happen. And don’t get me started on the staff at Chanel. The nicest staff I’ve encountered by far, is Dior. I just don’t shop there much. That being said, I LOVE your content and you are very hard working and thorough.

[@SuperDacob]

Sorry you got treated bad at LV and Chanel melissa. Its quite frustrating when that happens and we have all been through it at least once in our shopping experiences at these locations but I never disagreed with you so I am not sure why you are disagreeing with me… maybe there was a misunderstanding…

[@melissac4698]

@@SuperDacob, I was not disagreeing with you. The only thing I disagreed with was the writer of the article saying the older ones are now rude to sales associates. Maybe I over reacted. It’s just frustrating at some of these boutiques, but I’m always respectful. I love your content and watch and donate or tip when I can ❤️

[@Sunshine-hv6mg]

@melissac4698 My experience is somewhat similar to yours. Worse experience at Chanel, good experience at LV and great experience at Dior. 😊

[@classychictipz]

It definitely depends on what LV store you go to. I live east coast and have gotten great service from multiple stores in the same state. I bought a canvas speedy and the SA was so attentive to me. Not all sales associates are helpful. But locations and people are different. I remember getting amazing customer service from the manager at one store. I thought he was a SA. He's SA's were okay but not amazing. Just depends.

[@estelleholderharildstad310]

are brands actually so important? I elieve that people care only for Looks and not really Brands but again I am from France and lives in Switzerland where nobody cares about Brands

[@Pinochet08]

Don't understand why people don't value these classy mature ladies as Betty with so much experience to share. I had an aunt that worked at the Plaza Hotel in NYC during the 50's late 80's. A conversation with her was like being transported in a Time Machine to that period of time 😊 so different from my time in every way. She had so much class from the way she moved to the way she spoke dress etc.. and always left me intrigued to know more about her experiences.... We can learn a lot from older generations, we shouldn't be dismissing elderly simply because they are "old".?

[@asirf.3634]

I realize that prices for rolex and omega watches are exorbitant, back in the 70s and 80s my parents told me they were a lot more affordable than they are today

[@SuperDacob]

All luxury items cost a lot more today than beck then.

[@lindapassos]

So true 😬 I'm 53 and when I go out shopping I see how people behave in the shops... A few years back the rudeness was more on the adolescents (you know... Rebellion faze) nowadays it doesn't matter the age, I see people almost double of my age doing things that I only look and say to myself "can't they have a bit of education and respect for the people around?" 😮 It's just sad to see 🤷🏼‍♀️

[@dianamary6170]

exactly. 'a bit of education and respect' the minimal requirements for a functioning society are sorely lacking.

[@SuperDacob]

Its really becoming so much that many times I just decide not to leave the house at all because I just do not have the energy to deal with so many mean people outside 😔

[@antoa5825]

I also wonder if it's a "chicken or egg" type of scenario when it comes to the sameness in fashion. What I mean is as a Gen Xer we were all about being different and unique. My generation liked to push boundaries and be crazy, the last thing you wanted to be told was that you looked like someone else. It seems like what I see in younger generations is the desire to always fit in, to know what the trend is and follow it. Whether it's "logomania" or "quiet luxury", there is a lack of individuality. I especially see it in the luxury world with the desire to only buy classics out of fear that any other choice won't be worthwhile or a good "investment". This has led to a devaluation of anything different, and also an oversupply and price hikes of the classic bags.

[@sandyokey1019]

I have always thought everyone should be required to work customer service for a minimum of one year. Restaurant staff, sales associates, your choice, but it certainly opens eyes on how to treat others. Love your channel, Dacob and the way you cover all kinds of topics.

[@SuperDacob]

Thank you so much 🙏🏻💖🥰✨

[@catnip4587]

My granddaughter worked in customer service at Nordstrom’s last summer and you would not believe the rudeness and what customers demand. The store was in an area of NJ where people have more money than sense

[@GhislaineBeauce]

Betty sounds like a legend, I'd love to meet her! That said, I can definitely relate to rude customers, whether in the retail, hospitality or airline sector... And yes, you're quite right, the elites of the world certainly stir the pot to their advantage!

[@Apero1Spritz]

@10:21 "If you're not sure about this, don't buy it." Preach, mindful consumption.

[@SuperDacob]

Hear hear 🥰🙏🏻✨💖🥳🥳🥳

[@cgb25]

This is so true. I remember when my mom bought her 1996 Chanel jumbo flap with 24k gold hardware the South Coast Plaza store. I was 15, I am 40 now but I still remember it. The experience was very eloquent. My dad called the store to make sure the item was there he told me just recently when I asked him about it as it was a gift for my mom. We came in the store, I remember sitting down bored. Someone gave me a toy of some sort as my mom were browsing. We were dressed up, not too many people in there. We were the only customers at the time. Maybe a couple in the jewelry section. Now, its just a bunch of Tiktokers documenting their shopping experience and all that. There is a HUGE line out front, and you can't even find an available SA in the weekends. Also, by the way, my mom still uses that bag til this day and had garnered much different stares and compliments from the older Chanel clientele and workers. Also, we go into that same exact store we've been going to the last couple decades. Currently, my mom has 5 chanel bags, 4 SLG's, 8 sunglasses and about 15 shoes. All from that same store!

[@SuperDacob]

Thanks for sharing your story with us christian 🙏🏻🥰 I love memories of past luxury experiences. Those were the days 🥰✨

[@cgb25]

@@SuperDacob You're welcome! But I must say, when I went to the Wynn Las Vegas store to buy my mom her present, I was treated like a king lol they didn't have what I wanted to give my mom (a yellow card holder in caviar with champagne gold hardware) they were nice enough to locate the item I wanted which ended up being somewhere closer to where I lived in LA. It was a very gorgeous store. I suggest other Chanel loyalists to make sure check out that store :)

[@CuteDogs-ic3vk]

49 here - rude doesn't get someone anywhere, mum (75 yrs old) introduced me to Chanel, most of my items are hand me down from mum, except shoes and some clothes. But again, back then, it was more affordable. We have one SA (she's around 60ish) and she passed away. She was the epitimom of class and grace. Now, we barely go into the store as some SA are just rude to us. Not sure if its training or demographic age.

[@chillaxinchica]

I love wearing classics but do miss designers being creative, shaking things up, being unique, and just taking risks. I might not always feel comfortable to wear something or even like it, but definitely have respect for the designers that are comfortable just going with their own vision. It’s fun and inspiring!

[@AnUrbanGypsy]

I love fashions in spite of not being particularly fashionable myself. I too love to see others’ creativity. I live in quite an eclectic city and love to people watch. Some people have tremendous ability to put things together in a way I could never imagine!

[@storygirl33]

I've noticed increased anger and anxiety since 2020 and also increased rudeness, entitled demands, and escalating arguing into screaming at staff because the person refuses to take no for an answer. And I don't work in retail but just the medical world the repercussions isn't the same as buying the wrong color purse for a person's wardrobe 😉. but all joking aside I always felt the rudeness was the penthouse up anxiety and anger of the stress of the world situation vented on staff. Sure simmering anger that then blasts onto them isn't their fault, and it isn't fair. But that's how life is post pandemic until the unrest calms down or we morph into whatever it is we will be as a society.

[@paulmahoney6313]

Thats why i loved vivienne Westwood so much.

[@SuperDacob]

Me too 🥹🥹🥹

[@kenneththomas688]

Dacob, There is a KZbin video Episode 2: Live at Bergdorf Goodman with Betty Halbreich which I think you will enjoy!

[@kateef8441]

Woah really? Thanks, not jessie, but I wanna watch.

[@Jessiestyle]

Ooo awesome! I’m gonna watch too ❤

[@SuperDacob]

Thank you so much for letting us know kenneth 🙏🏻🥹💖💖💖

[@SuperDacob]

Ok I watched the video you recommended and then went down the Betty rabbit hole on KZbin! So many awesome interviews with Betty throughout the years! I watched all I could find so far. She was friends with Joan Rivers… dressed Meryl Streep and so on… just incredible. Her thoughts on style, fashion and youth are sublime. Same way of thinking as me. 😍😍😍💖💖💖💖

[@kateef8441]

@@SuperDacob I’m down a rabbit hole too lol. She’s a gift!

[@pinkwhisper808]

Aloha from Hawaii!!!!! WOW Dacob...The truth BOMB came out the last 2 minutes of this video. We shouldn't be fighting amongst ourselves--theres so much distractions in this world, what we need to focus on is LOVE AND COMPASSION. Thank you so much for your talents.Ive learned so much and I love your insights on these topics. Big hugs and Kisses, Maelyn

[@SuperDacob]

Thank you so much Maelyn 🙏🏻✨🥰 Aloha to you too my dear 🌸💗💓🧚🏻‍♂️✨✨✨

[@kateef8441]

“Schtick for Y2K” is a fabulous turn of a phrase. I loved this topic. Thanks dacob.

[@SuperDacob]

Haha thank you Kate 🙏🏻😍🌸🥰💖✨

[@Jessiestyle]

Wow!!! I need to read those books by Betty! Loved these message of this video Dacob!!❤

[@SuperDacob]

Thank you so much Jessie 🥹💖🥰✨

[@angiemasimore]

I feel like shoppers in general aren't like they used to be. One of my traditions growing up was shopping Black Friday with my mom....which we don't do anymore (she doesn't walk so well) but had gone out several years ago and the entire atmosphere was less friendly...when we used to go there were lots of ppl shopping but never had problems really. But now it's so different :( I went a few years ago and it was not a pleasant experience. And it wasn't the kids, it was the other adults who were obnoxious and rude :(

[@premeyumlife443]

I am a polite shopper cuz the SAs stand all day servicing people. I was in retail back in HS so I know it’s tiring. 😅 I agree with ur message at the end, very important my love. 🙏🏼❤️😘😘😘Sandy

[@SuperDacob]

Thank you Sandy 🥹🙏🏻💖🥰

[@tonyabillings201]

50 years old here- never rude- I worked hard to earn the $ to be able to buy what I love(I grew up very poor and good manners was all I had). My current Chanel SA thanked me for being laid back and fun to work with…

[@SuperDacob]

That is awesome to hear tonya 🥰🥰🥰💖💖💖

[@youngandrestlessjean3634]

I worked for Loft and Michael Kors. I'd rather work any job in the world than work retail again. People trash the dressings rooms like no other. No common decency. I hunt for luxury and have found some of my best pieces in thrift stores.

[@nikineal69]

GREAT VIDEO!! You were on point with companies answering to the shareholders above everything else.

[@SuperDacob]

And that is what takes down creativity completely.

[@fashionlover27]

What a great video! Thank you, Dacob! I especially liked your observation on sameness and trend. I study handbags and shoes design, and we are told to follow trends if we want to be "relevant" and make sales. It goes against my creativity and makes me question my decision to become a designer. I don't want to "create" based on trends. The reason I want to design handbags and shoes is because I have my own ideas and my own creativity. If someone wants to buy "trendy" stuff, then you are not my customer.

[@raven4043]

I’ll never forget the big roach I saw walking around in the BG in New York. I used to shop there for makeup and perfumes but I find the sales associates too snooty for me. Chanel went above and beyond to find a bag I wanted, the manager called me on his day off to update me and let me know the bag was on its way. I have no complaints about the higher end stores and the SA.

[@WhitLin31]

The voice of fashion and reason! Thanks for this video. I picked a fine time to start getting into luxury items. I recently purchased the Diva double mirror from Chanel. I'm starting small. You inspire me! 💖💖💖💖

[@SuperDacob]

And what a beautiful color you picked 😍😍😍 my favorite 🌸🌸🌸💓💓💓

[@mellissabluxury]

I wonder if the death of manners is also linked to the increase of tech. Before the internet manners were essential to get by as almost everything was face to face or via phone. Now we can do or say what we like without having contact with a human. So many exchanges don’t require manners, are we forgetting how to use them? Then again, I’m a huge introvert and avoid people as much as possible, but am always extremely polite 🤷🏼‍♀️

[@carrino15]

I think when luxury brands keep raising their prices, the customer feels more entitled, this create stress. Once i was in LV and a grown up man was crying out loud in the store about his vacation being ruined due to how slow LV could be on returning money when orders does not go through. I called LV service phone and said plain out i would make a police complaint if LV did not returned my money ( i waited 1 month) and asked in store and phone 2 times before mentioning the police. Money was returned quickly from LV after that. But i bet, had i taken an item valued 500 dollar and walked out of LV without paying, police would have been called in a moment.....i felt gross when the LV customer client hinted me to call again after 2 month if money was not returned. This ticked me off, i dont have the time to watch if LV does their payed job....for free *. *

[@blankaratka1895]

Very good video. Very good topic. I agree with the lady in the article and with you as well. People have changed and their behaviour reflects the level of society and the current situation in the world. Unfortunately, it is getting worse every year. And fashion reflects this behaviour and translates it into so-called trends. Some high end brands produce so called trends that correspond to the behaviour of the majority of society, indifferent, arrogant, aggressive not only towards themselves but also towards other people. An example is the Balenciaga 2023 fashion show (a muddy - depressing fashion show). What kind of example in dress culture can such a show bring to younger people? Dacob, thank you for again a great topic.😘

[@truthbetold6942]

You are an unicorn! You are one in a billon. Keep shinning bright gorgeous!

[@SuperDacob]

Thank you so much 🤗🥹🥹🥹💗💗💗

[@julie_fitzgerald]

Wisdom!! The last 10 seconds are gold 🥰

[@SuperDacob]

Thank you Julie 🥰🙏🏻💖

[@julie_fitzgerald]

Luv u 🥰

[@chinchillin6280]

Exactly all of it, well said Dacob. We should be more kind to each other. I try…..

[@claudia5446]

I still get dresses when I fly. I think it saves you from a lot of problems

[@hollygrace6814]

I love when you reference LOTR😍

[@SuperDacob]

Straight from the fashion Shire baby! 😉❤️‍🔥

[@MC-ol1nd]

Great topic! The rudeness is everywhere. Smh

[@SuperDacob]

What can I say… rudeness is the new trend apparently

[@novaguy5073]

I still have an Icelandic sweater from them that is now 35 years old. It was a very Intimidating place to shop as a teenager. However, the sales people were kind and you did not have the crush of shoppers. Brooklyn also had a few stores that carried European designers before they cracked the market. The window displays would draw you in. Back then I was a student so I had to wait for the sales or my birthday. Again the sales people would never let you walk out not looking good. You were a free billboard!

[@lesliecraven3087]

Excellent video. The history of manners is an excellent subject

[@SuperDacob]

Thank you leslie 🙏🏻💖🥰

[@catnip4587]

Bergdorfs is my favorite store. I have never been treated badly there by a sales associate and try to treat them with respect. FYI. I have lately seen a lot of young people in shoe dept. most carrying Chanel bags!

[@SuperDacob]

Thats the classic look Betty was talking about I think.

[@OlesyaBagStory]

The very final statement from you Dacob is very powerful ❤

[@SuperDacob]

Thank you Olessia 🙏🏻✨💖

[@CogMarks]

Flying now is like taking a full city bus only flying’s more trouble.

[@gottasay1157]

I laugh when shoppers pay for exclusivity, but lux company like channel and LV make, literately make MILLIONS of the flap bag or speedy/never full etc.

[@SuperDacob]

Great point and I agree with you. Exclusivity is something else. 💖✨

[@Foudedanse]

Always love your truth bombs❤. Eye of Sauron… perfect!!!

[@SuperDacob]

The all seeing eye 🔥👁️🔥

[@ElliottsLuxury]

I lived for this segment ❤❤❤

[@SuperDacob]

Thank you so much 🥹🙏🏻✨💖

[@vanessazannis5523]

Honestly I live in NYC and I encounter pleasant, friendly, and polite people daily. However I’m not shopping in luxury shops. Most of the trending fashion I find ugly…allegedly 😆

[@Eatthefat.]

Also I can't believe you haven't addressed Katy Perry Indi in the white bottle. It has 11 different types of musk from around the world. It is such an interesting scent.

[@heyitsmetre]

lovely topic Dacob! Some serious tea at the end too That SA sounds so fabulous i'd be honored to work with her over plenty of others any day ! The companies themselves dont even value employees like this any longer but its nice to hear BG doesn't reprimand associates for not always just sell,sell,sell and actually allowing honesty with the client

[@SuperDacob]

Thank you heyitsmetre 🙏🏻✨💖🥰

[@hautepinkrae8084]

Great subject, it needs to be a conversation. Perhaps we can put a bit more chic on when we shop. We've seen Dacob shop and we know you do make the effort to be appropriate and have fun doing it! Thanks for your example! I remember it would be a date with girlfriends, we dressed up, have lunch in the I.Magnin cafe and watch the models show clothes. Good food and inspiration to get our strength to shop till we drop!

[@tuttuttut7758]

I don’t need to impress a sales associate by my outfit. A friendly hello, a smile etc is good enough. Ans sales associates should be equally nice to people. And these days, some brands are really rude

[@Micahunni]

Excellent observation 😳😳😳

[@SuperDacob]

Thank you diana 💖🥰💖

[@CogMarks]

It does seem to me like luxury handbags, watches, and cars were much more affordable compared to wages in the 80s and 90s.

[@tuttuttut7758]

They were. Even in the 90s and early 2000s. The price increases are ridiculous. Inflation is just an excuse. The quality isn’t always there either. It’s become insane and the brands do it because a lot of people have labellust

[@katcankan7129]

Another good video. Agreed the anger is everywhere but this is biblical. I am awake but l am still learning new things everyday 💜

[@SuperDacob]

🙏🏻✨💖

[@lesliecraven3087]

Why would these Fashion, power houses with a century of design crumble to the corporate fast fashion model? I am sad

[@SuperDacob]

It is sad indeed

[@krooks6367]

I have many times thought over the fact that mine seems to dress up more in the past. Long live the 80-IEs. We where welldressed even during weekdays! I wonder if the lady you Talking about have some clue here- that money spents on assessorers. And no money left for clothes. Something here fits for sure But it must more something here that is the reason for bad clothinghabits.

[@IceCream-hp7mm]

Actually Dacob it’s not about the trend forecast it’s about the numbers ie if a certain shade of red is a good seller decision makers won’t approve a new shade until they see another brand did make a piece and now they want to substitute the red for fuschia. Forecasts are guidelines but the shackles are the numbers and non fashion decision makers that come from p&g or something.

[@piercenigel4670]

people fail to understand that handbags are consolation prizes in luxury. unless for some 10 houses that started as leather houses - and lv, ready to wear is the real luxury, but people are not thin enough, rich enough, stylish enough to buy it. in couture houses, rtw is the consolation prize and bags are god knows what made by who knows who in italy, for a brand that has "paris" in the name. it makes sense financially - the bag should last - but to dream of, work a lot and save just to be fooled into thinking that you're part of something you're not is just cruel.

[@olmeerrner951]

Should’ve had the mockingjay whistle at the end Love the attitude

[@snowyskylar8821]

I hate to state the obvious, however, our demographics have changed dramatically since 1976. Sadly....

[@SuperDacob]

A lot has changed but one important thing has not changed: people’s need to a safe and warm home, food on the table, safety and love.

[@snowyskylar8821]

​@@SuperDacobAmen and Amen

[@tracyfins]

“If I have to do this, I will do it with dignity and not overwhelm those I was waiting on because basically, I’m a clerk!” I went to search her out after watching this video and I just love her. She’s my new best friend in my head (in my Wendy Williams voice) 👏🏼👏🏼

[@SuperDacob]

Betty is an icon. I went down the Betty interview videos on KZbin rabbit hole yesterday and spent hours learning from her. She is just wonderful and I was a sponge absorbing all the knowledge she had to share.

[@tracyfins]

@@SuperDacob really. She’s a delight 😍 I’m going to find all I can about her. I’m really intrigued 👏🏼

[@deeplyerring]

This has been my observation as well! I love the young clients 30 and under. They’re the sweetest. And terrified of the old biddies lol. Betty brings up so many good points about fashion. I need to read her book(s).

[@SuperDacob]

I need to read her books too 🥰✨💖 Betty sounds lovely 🥰

[@gh6863]

Also rude, impatient sales staff….

[@Eatthefat.]

Can you tell us what brands send a free gift with purchase ?

[@janec8971]

Great video

[@SuperDacob]

Thank you so much 🙏🏻💖🥰✨

[@dianamary6170]

I think rudeness and complacency is, or rather, can be contagious. You're so right Dakob, people need to wake up.. and think for themselves instead of lazily mimicking what surrounds them or what they see on the screen. Be a leader, not a follower. I in no way have the means to buy luxury. (maybe someday) Regardless, I have always paid attention to the fashion world and loved clothes. I shop at places like Burlington sometimes. I visited my local store in the am to avoid the crowds and it looked like a tornado ripped through the aisles. the floors were carpeted with clothes! I'm not exaggerating. It was the worst I've ever seen it. It was an outrageous sight to behold I was disgusted. Why not put the piece back on the rack? How much effort does that really take? I mentioned the catastrophe I just waded through to the cashier and she looked bewildered. I then asked her, why do you think that happens? (trying to tap into her conscience) She said, she didn't know. lol

[@vivid.elliottTV]

Dacob I totally understand you… these young people are comfortable wearing Zara or H and M because they want to wear it causally without a bold statement. But personally, they are mainly being rude because they want that particular trend bag from TikTok coming round thinking it’s easy, without being kind or to save up for a lifelong classic just because they want to fit in…

[@SuperDacob]

Great point elliott 🥰 thank you 🙏🏻💖

[@mercedesvelasquez8781]

Too bad she hasn't meet the good clients like my sister's, yourself Dacob and others who are like us eventhough we are in the younger group we ate respectful. Our mommas raised us to be respectful not disrespectful, r8de and disgusting like so many are sadly..

[@erin.v.m657]

If one of your viewers and major fans was in the market for an LV bag, which would be your top 3 ? Not interested in the hottest new trend, and need practicality. Many many many thanks in advance. ❤

[@SuperDacob]

Hands down the monogram speedy without bandoliere. Any size that suits your build. 🥰🥰🥰

[@erin.v.m657]

@@SuperDacob ... thank you so much ! I'm super small, so I don't want something that extra shrinks me into absolute silliness. And your opinion and taste is gold.

[@Tangentbordsblues]

"They wouldn't let you in." who is rude? Seems like the roles are reversed.

[@perthfanny3017]

Talking about respect, i'm always in shock at the number of people who chew a gum like a cow and with an open mouth (I live in Spain). This is obviously different than treating someone else in a bad way but it does say a lot about how you carry yourself... I always ask wonder when has it become acceptable to do that? 😮

[@fashionlover27]

I think, the reason why Betty sees so many people in BG dressed up in fast fashion clothes who buy expensive bags and shoes is because a lot of them see bags and shoes as investment rather than an accessory to express their style. They buy them with credit cards in hope of making profits.

[@MN-rx5ni]

It must have been great back in those days, before the wide use of cheap synthetic materials. I was in Selfridges a few days ago, I had a look at some clothes and many brands are charging hundreds (on sale!) for pieces made out of polyester. Really? What makes this better than H&M or Zara? I was immediately turned off those brands. The majority of sustainable clothes are unflattering linen in dull colours. Is this the medieval-forest-hermit-core aesthetic? 🤣

[@DenmarkScandinavia123]

❤

[@SuperDacob]

💖🎉

[@seabreeze4559]

triangulation

[@as4784]

👍👍👏👏👏👏👏👏

[@SuperDacob]

🥳💓

[@2020Bookworm]

How come he's wearing a t-shirt and talking about luxury clothing?

[@SuperDacob]

Its people who think like you and “communicate” like you that are a big and substantial part of the problem. IYKYK