Salesforce CEO on how AI is shaping the future

Reporting from the World Economic Forum, in Davos, Switzerland, Yahoo Finance’s Brian Sozzi holds a wide-ranging discussion on artificial intelligence with Salesforce (CRM) CEO Marc Benioff, who says AI “can make people a lot better."
Benioff outlines an Italian Gucci call center case showing AI systems boosting worker productivity and revenue by 30%. By handling routine requests, the technology-enabled employees to become more versatile “Gucci everything agents” - demonstrating the potential to spawn "digital people" rather than prompt replacement.
However, Benioff warns of rising threats like misinformation and data theft rendering AI “a creator of inequality," saying access to transparent, accountable AI should constitute “a human right." With minimal governmental AI oversight currently, he presses regulators to “take this really seriously” in 2024 given deployment is accelerating rapidly.
On healthcare, Benioff shares a personal example of AI analyzing his cardiac CT, making world-class diagnostics accessible to general practitioners globally. While he notes the tech "is not perfect," he says its democratization promises wider care gains just by implementing artificial intelligence.
Benioff also discusses climate change efforts, stressing his belief that businesses can simultaneously chase profits and purpose through sustainability. He argues that by innovating around problems like emissions and biodiversity, “business can be the greatest platform for change” and that "business doesn't have to be just business, it can be about improving the world."
It's all part of Yahoo Finance's exclusive coverage from the World Economic Forum in Davos, Switzerland, where our team will speak to top decision-makers as well as preeminent leaders in business, finance, and politics about the world’s most pressing issues and priorities for the coming year.
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[@pageek3487]

I still don’t understand if we have digital people taking hunan jobs, who is going to have money to buy the products of the companies buying his software.

[@FunNFury]

Greed ! perfect point.

[@neiding10]

Technology does not eliminate jobs, as a whole. Sure, a given technology may eliminate a given job but the job market as a whole does not shrink. Look at the job market and/or unemployment over the last 100 years. When we came out with refrigerators milkmen and ice delivery guys lost their job but now we needed people to design, manufacture and maintain refrigerators. When we got rid of oil lamps, sure, the oil sales and delivery guys lost their jobs but now we needed people to build power plants, wire houses, build new electrified things, etc. While AI, or any technology advancement, may eliemnate a specific job, the job market does not shrink, in fact it grows, as new technologies come out.

[@SmashingTacoz]

​@@neiding10 far better statement than the run-of-the-mill hippy nonsense. people can adapt or get left behind.

[@millertime6]

I rush to hear leaders talk about the future and ai but I don’t want to hear about ethics and guardrails. That’s not where they’re investing money. I want to know how to prepare.

[@dellrugby]

Salesforce is doing some amazing things

[@BaccaratDegen]

I’m glad I’m a shareholder. I’m not thinking about selling for 10 or 15 yrs

[@FunNFury]

It's hard to trust these corporates with their nice story telling. They are trained to talk in a way that benefits them. The economy and social structure is going to be in trouble because of their greed calling it productivity!

[@joan3891]

Benioff is a big technocrat WEFfer (modern day heffer).

[@joan3891]

WEFfers

[@yomother69]

I'm not going to lie that salesforce software really sucks ass. It sucks so fucking bad that if you try to use it for the first time, it does requires a least a few years of the business data. Meaning just stick to quickbooks. They suck and they suck when banks use it cause it just adding data to Tele market clients.

[@say_no_to_illegal_alien_pigs]

Why does the salesforce ceo look like some guy that sits around watching sports and eating bad food? Give me some money chubby.

[@claudiuskeat8336]

Cause that's basically what this really is? Someone developing something to earn money from companies that will take jobs from people.

[@NuttGreez]

You know these random large chunk layoffs with no correlation to profits... Mark deemed you useless, and has an app for that. AI will be the biggest "yes man" enabling corporate delusion going forward. Hello dystopia...