Skill Based Routing with Apex/Flows in Salesforce

[@johnlcyborg]

This is the most clear, easy to understand tutorial on skills- based routing I have ever seen. Many thanks!!! ❤

[@deepanshujain6512]

Hi Salesforce Exclusive, Please make more videos to learn salesforce admin/development. Your content is really amazing and creative, it really helps a lot of users to learn fast and efficiently. Waiting for your more videos to come.

[@zacharyalexander2939]

This is one of the very best walkthroughs I've ever experienced. Thank you VERY much :)

[@kk-fj6in]

Great informative video. Thank you for the detailed walkthrough

[@monteriojackson]

Please make more videos like this. So educational! kudos to whoever spends time in making this content.

[@AnjaliSingh-ze3rz]

Thanku for such an informative video...Helps a lot in understanding the concept clearly...

[@garimasharma7033]

Amazing video.. beautifully explained. Looking for more videos coming from you.

[@kumara5492]

Such a great service to Salesforce community. Thank you,

[@savneetkk]

Another amazing video, thank you so much

[@khushboomittal5683]

Hi Shrikant. Brilliant video. Each and every thing explained to perfectly. Really a very useful video

[@kshatriyaramkrishna]

Thank you shreekanth. It gave excellent understanding of concepts. Thank you for video. Keep a great work.

[@abymvarghese]

Thank you so much. Excellent explanation with details... really helpful!

[@shrutisamant6955]

excellent video !!! Thanks a lot for clear explanation

[@sandeesh1234]

Great video with detailed walk through. Thanks!

[@amanbisht2704]

so beautifully explained.. Loved it Man!!

[@mayankpandya9301]

@Shreekanth Thanks for video.

[@aiyanasharma7336]

Hi Salesforce Exclusive, Please make more videos to learn salesforce admin/development. waiting more content .

[@sankalpnavghare]

Glad to featured there at the start of the videos for my review ... brilliant video Shreekant! Again Complex topic made super simple Can you do one on: 1. Field service lightning 2. Marketing cloud ☁️

[@anilgugulothu7423]

excellent video..... thanks sreekanth

[@reenaphilomena]

Very Helpful.

[@thirumalareddy9822]

Very good explanation

[@venkatk2040]

Great video sreekanth, complex one is simple now. Thanks a lot for your efforts :)

[@Lankathilaka]

Drugs are bad behaviors for teenagers, hardcoding is bad for programmers !!!... epic. Awesome video

[@atozworksentertainment7173]

your videos are very informative, please make video series on development and oops concept it would be very helpful

[@ganeshramramasubramanium4855]

It is really superb

[@ChessGuy7]

At 1:05:22, we are assigning variables to string variable using a formula. We using stringVar = stringVar +','+skill.masterlabel Question - isn't this going to return something like ', English'. It will add , at beginning since initialization of var is null.

[@kittinikoletttoth1424]

Thank you so much. Really helpful!

[@narayanapv3041]

One more point to add on while creating service resources certain fields like active won't be visible on the layout. To make it visible just type field service settings in quick find and enable it . Viola the fields will now appear on service resource records ! Happy learning

[@sankalpnavghare]

It's been a month and your fans have been missing you... Looking forward to your videos... @salesforce exclusive @shreekant vegi.. awaiting a bell notification on you tube... From your channel

[@shubhravinnakota9815]

You are Amazing Srikanth!!

[@salesforceinterviewmaratho5434]

Hi Srikanth, I am fallowing all your video's regularly and those are really good. If possible can you please do a video on Entitlement and Milestones in service cloud. Thanks In advance.

[@sandeepdharwar247]

thank you so much for these videos:) they have been very helpful!

[@alikaroui8944]

Thanks a lot for this video :)

[@chethelesser]

Very cool! This should be a Trailhead module :D

[@chuckosome9794]

Thank you so much for sharing! Pls share knowledge on being a consultant or admin like role based video series/playlist :)

[@mindipraveen031]

Thank you 👏🏻👏🏻👏🏻👏🏻👏🏻

[@charumittal5516]

Very informative and easy to understand video. Thanks a lot for your help Shrikant. Can you please create video on 'Entitlement' and 'Milestones' also?

[@varunkumar-fx7yr]

Thank you Srikanth!! I was waiting for this video. Can you please make a video on entitlement process

[@vishalsoni9408]

Sir please make video on SOAP & REST api The way you explain is very nice.

[@punamdesaai9014]

Hi Shreekant, very nice video. Great efforts. With the process builder gone, can you please create a video all in flow please?

[@nikhithanune9523]

Great work Sreekanth. Pls post a video on Dashboard concept

[@swathishetty2104]

Hi Shreekanth,please please please create Salesforce integration videos.Your videos are very easy to understand.

[@balajispn]

Great work Sreekanth. Pls post a video on Territory Mgmt.

[@mwaso]

This is all very helpful. Can you please make a demo for how to add skills to a service resource automatically using Flow? I haven't been able to find that anywhere. I am wanting to create a new service territory member, assign values upon creation, add a new service resource, and assign skills. Later I'll need to deactivate the service territory member, deactivate the service resource, and remove the assigned skills. I know how to do all of this except for assigning and removing skills using Flow. This would be a helpful resource.

[@vijaygole5373]

Thanks

[@Rajbusy_bee]

Hi Srikanth If possible can you share Lightning Component videos What I observe is Your explanation is awesome than others

[@nabeelkt5130]

Hi Sreekanth, Can we use the same for live web chat?. I have a requirement to assign agents on region-wise while chat comes from customers. Can I use the same scenario on the LiveChatTranscript object to accomplish this?

[@chitrakapildev6355]

Your videos are so helpful. Thank you. Do you provide training on LWC?

[@puneetgaur8670]

Thanks for sharing Omni Channel configuration. Can we configure both queue and skill based routing for Case object? My use case is - If no skill match then system should assign owner based on queue.

[@MDARIFKHAN-bf5wn]

Sir ab aap videos kyu nahi banate h. Please aur bhi videos banayiye

[@Pramita_QueenofFortune]

Hi Sreekanth, Very nice video. Thank you for putting so much effort to make our coding experience easier. Sreekanth in this video you mentioned that for Attribute based Skill Routing you have created a separate video , however I could not find any in playlist. Would you be able to share the link please ?

[@vijaygole5373]

Please, make videos on DML Operations, SOQL and SOSL

[@ujjawalgupta668]

hi 1. could we add a formula field in omni channel 2. could we add a custom field which is a datetime field in omnichannel

[@ayyappak9215]

please can u do more videos like aura components, LWC ,VF, Integration, shreekanth

[@matheusantonio3923]

Hi, how's it going? Props, it is a very helpful video! Thank you so much for sharing your knowledge. Could you please tell me whether the resource "Attribute Setup for Skills-Based Routing" can be adopted rather than using apex/flow in this case?

[@prafullostwal9014]

Hi Srikanth, Great video and very helpfull. Can you please tell me one solutiion that if i have multiple case type and need to create multiple task from multiple case types in flow. how we can do it in flow? can you please help me??

[@BalajiBalaji-jv1gt]

Hi srikanth If don't mine how to write test class and how to get code coverage Plz once make a video in that.

[@chandramanne4021]

Hi Srikanth, Nice video and very helpful. How can we add the priority level in flow as like apex class(skillRequ.SkillLevel = 5)

[@akshaysfdc2105]

can you make video on attribute based skill routing

[@kajalscreations5539]

Plz make more videos

[@klavanya4516]

can you plz upload video about lightning components

[@dougamolina]

Thank you!!

[@PankajSingla-w3s]

I have done the above setup. Its working for certain users but for others, the PSR records are not pushed. Can you please help?

[@terrym261]

Hi Sreekanth, could you post the link to your skills based omni channel with attributes? thanks

[@janac7510]

Is it required to have apex class for routing the cases?

[@unitedop1]

Hi, Can I email you with some queries, I am looking do mass email based on a report output. For example if I am running an outstanding balances which comes from a custom object, and has Email as field in it as well. Can I use the report and send mass email to contact in that report. Report has Name, Business Name, Amount owe.... Please let me know if this is possible. I remember you have mentioned that it was possible thru flows.

[@SarGuP]

Is there any similar thing available for lead object salescloud

[@harshaagadag2903]

Hi Sreekanth, I am trying to set up Flow for Skills Based Routing and i am getting an error when ever i am trying to Create a Case. The Flow is failing with below error: Verify that the Skill ID is correct. Any suggestions on this.

[@SalesforceExclusive]

Hi Harsha, In the video, even i got the similar issue, instead of getting skill id i got skill name and Salesforce thrown this error. You might have done the same mistake as i did. Please check once and if you still got this issue please comment your error here. I will have a look in to it.

[@harshaagadag2903]

@@SalesforceExclusive Hello Sreekanth , Yes it was issue with Skill Id and I changed it and it's working fine now. Good job on all these videos.

[@ramakrishna-um5be]

@@SalesforceExclusive sir I would to learn complete Salesforce course with u pls tell me how to contact u....

[@chikku3005]

Y no video is uploaded recently

[@KalpsVlogs]

Why there are no vedios later after this

[@BhanuPratapSingh-su1cz]

Skill Based Routing it always routing to one user only not other user even that case subject have matched skill

[@yashasvitalwar4246]

Hi Srikanth No video since 9 months.. hope all is well? Is there a way to connect to you... email / website / LinkedIn... anything... its regarding a professional task.

[@chaayoub5360]

i found it that it's very complicated step (a lot of ressource+ why are you choosing skill id + why are you using " and + ?

[@surajmogal526]

Upload more videos please

[@sonalisourav9564]

how to route skills via live chat in salesforce, if anyone can please help...

[@mounikakothagalla7188]

give some lecture on trigger

[@pritisatone159]

Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details.Error ID: 2027631396-11118 (1874544200)when i am login see the popup everytime can you suggest me why this error getting

[@PankajGupta86]

Shortcut to time where he is using Flows kzbin.info/www/bejne/iHfdZ6ecoqaLr6M Thanks for the video