Samsung 4K TV Repair UN65JS9000FXZA One Connect Box

[@NicksTVRepair]

Send in your box for repair: nickselectronics.com/products/un65js9000f [e-mail] 520-838-9359 Contact form on our website: nickselectronics.com/pages/contact

[@playbackbylp]

Hi! My UA65JU7500 won’t turn on if the one connect cable is plugged in even without the box itself. May I ask if you cknow the fix for this issue? 0:05

[@NicksTVRepair]

You could have a bad cable, Mainboard or one connect box. I wouldn't be able to assist you past that without being present with the TV.

[@PepesLuis80]

Congrats, good video. Can I plug a one connect console to a different Samsung display? Is it compatible?

[@NicksTVRepair]

Some are but not all. Some have different one connect cables some use the same. If it's the same cable you can plug it in but sometimes it will detect that it's not the correct TV, and show perfect picture and looks like it work and then show a message saying it's not the correct TV and shuts down. It should really work but I think Samsung put software in there to make it not work. Although that is just speculation.

[@christopolis1]

i have a UN75MU8000, everything works great, however the one connect box for it does not have any av outputs on it, the pcb does have footprints for them though, i'm trying to figure out if there are any other models of the one connect box that come with those av connections that would work with my tv

[@NicksTVRepair]

That I am aware of no

[@christopolis1]

@@NicksTVRepair i have seen similar models to my box on ebay from china with the headphone jack type connectors that samsung uses for av, same size and plug type and everything

[@franciscastelli-sd6uo]

Great video Nick. Can you show how to open the box to get to see the inside? My unit will connect briefly then shows the picture saying it needs to connect. There's power as the optical connection is lit up. Any suggestions on what to look for. Im.thinking it may be a weak power supply causing the disconnect.. Thanks

[@NicksTVRepair]

You most likely have either damage to the port itself just like in the video, a faulty one connect cable, or one of the processor chips on the board is going out. I don't recommend opening up the box, you will only chance damaging the board inside.

[@franciscastelli-sd6uo]

@NicksTVRepair thanks for the response Nick. I tried another box from our 65" set. It worked fine. The box in question with another cable still yielded the same intermittent result. So I'm positive the cable TV pirt is good. Now my next question. Do I really need a one connect if I plug directly into a internet modem. Want the TV set recognize t h e connection and also me to do internet tv?. It does see the WiFi with a good box plugged in. But won't stay connected with the intermittent "one connect" as I'm thinking the TV is defaulting to the box hence I lose all connections

[@dougmims6901]

Hello, ive watched your video and several others but i cant seem to identify my exact issue nor have i seen anyone else with my exact issue. I turn my tv on then it cycles off after 15-20seconds followed by standby light flashing 5x then back on and repeatd this process. The picture and sound are perfect while on. Ive attempted to replace the main board but that didn't fix the issue. Would you suggest replacing the power board or my one connect box? My tv is a Samsung QN55Q7FNAFXZ

[@NicksTVRepair]

I can't be sure without diagnosing the set myself but cycling is most commonly caused by a defective one connect box and or mainboard. I don't believe your cycling issue is caused by the power supply but again without being in front of the TV I can't be sure

[@badboy17pt]

Hey Nick, amazing work is👌 i wanted to ask is there a website where i can buy a connector for f9000 box mine dropped still plugged in and the connector chipped on the inside so two pins do not make contact with the cable i lost the chattered piece so i cnt even glue it

[@NicksTVRepair]

Sorry we don't sell the connectors, we have such a limited supply (donor boards) that if we use them it's because we are doing a full repair on the unit.

[@Leon-dy2xj]

Is there any way to repair the one connect cable side that enters the one connect box? Or is ut best to just replace it?

[@NicksTVRepair]

If the cable itself is damaged, I would say best to replace it. On eBay you can get them for less than $100. The cost of repairing a cable usually will be much more and won't be as reliable. If the connector inside the box is damaged, that is something that can be replaced and fixed per the video.

[@S.007-k8f]

When you place a new motherboard in the one connectbox do you have to download all the apps again? Or will they still be on the tv???

[@NicksTVRepair]

You would need to download them again as well as go through the login process for all of those as well. I would recommend using the amazon fire sticks, chromcast, roku device, apple TV, or other similar devices as those can be transfered from TV to TV will reatin all your information, apps, and are typically easier to use than the built in apps of most TVs.

[@MarcelFitzner]

So satisfying to watch! One can only love what you guys do! Question: Would you repair a connect box BN91-21160L (for our Samsung 55Q90)? It's not able to start the TV anymore (I keep hearing a "tak" sound from the relais). Probably some components damaged when it overheated (I kept the TV running for straight 10+ hours every day and one day it was just too much.)

[@NicksTVRepair]

I am not very famliar with the Samsung 55Q90 and am not sure if the fault would be with the one connect box, mainboard, or power supply. Since we don't have a test TV for that model it would be difficult to diagnose and confirm the fault. Because of that I would not be comfortable saying we can fix it for you at this time. I would recommend trying to locate a new box first or a used one if one is available.

[@en2oh]

@@NicksTVRepair one possibility with these TVs is the "invisible one connect cable". Many of these are fiber optic (not all - but certainly the ones with very thin cables are"

[@MarcelFitzner]

@@NicksTVRepair Thx for your reply. We brought it to a Samsung repair shop (Let me Repair) for analysis and they figured out the fault is within the electronics beneath the display. Sadly, they cannot provide repairs to figure out which components are broken and replacing that mainboard (they probably buy a new one) costs in total 870€! So sad and embarassing to have that broken TV in the basement now. Reality kicks in, another high tech piece for the dump..

[@roscodotemmas]

@@MarcelFitznerdon’t dump it.. i have same issues. one day i on the tv and i think high power run through it, due to maybe my extension board. I bought new one connect box for exact tv model for 120£ and tv is working perfectly.

[@FranciscoRodriguez-tp2wu]

Hey nick everything works on my tv and box besides the hdmi I connect a hdmi and it says something is plugged in then I go the hdmi channel and the tv say no signal? Maybe I need a new box?

[@NicksTVRepair]

Hello, The fault you are experiencing is actually common and I just did a video on it. Now the box I did a video on is for an HU9000 series instead of the JS9000 but the repairs are very similar for both. If you are interested in checking out that video here is the link to it: kzbin.info/www/bejne/j5jJe2ykn7afiaM As for replacing the box, I don't think you will find a replacement. These are all out of stock from all retailers, which is why we do offer repair services on them. All of our services do come with a 1-year warranty. If you are interested in sending yours in for repair, I would recommend you contact us directly. I have links to our contact page and repair services in the description of all our KZbin videos.

[@zeeshanshaikhsalahuddin]

Hey, nice video.. Mine is keep rebooting. I have q7 curve 4k led ,....Model QA55Q7FAM. can you please suggest what repiar needs to be done?

[@NicksTVRepair]

That can sometimes be due to a defective mainboard or the panel failing.

[@CYMR17]

Where are you guys located

[@NicksTVRepair]

You can find all of our information on our website. Please see the links in the video description for our contact information as well.

[@Joe-hk2qq]

i have replace the main board in my one connect box and tv switches on for a few minutes display is perfect but then it goes all weird and goes black. Could it be the psu that powers the board that sits beside the main board in the box ??

[@NicksTVRepair]

Hello, The one connect box is 1 circuit board for the model we work on in this video. I suspect you are working on a completely different TV set that uses different versions where it is separated into 2 different boards. Those are very different and vary from model to model. I don't service those much yet so I don't have much experience with them. You would need to provide me with the exact part numbers of each circuit board before I can answer any questions. But also even with the exact numbers, I can't give you a great answer without diagnosing it in person. What I can tell you is that if you have picture distortion, then the mainboard usually causes that. You have a mainboard in the box and also in the TV so when I say mainboard, I don't know if the fault is the TV board or OCB board. But a black picture without distortion could also be the power supply in the TV, not necessarily just the box. There are too many factors I think for me to be able to help you much here. I usually don't say this, but I would recommend finding cheap parts with good return policies and swapping them out one at a time until you get it fixed.

[@stradn_]

This one connect thing, are this still a thing on the recent one?

[@NicksTVRepair]

Yes it is more and more common to see them now actually.

[@JDorry-ty3vq]

Hi nick no one can help me but maybe u can what model one connect box and cable do need for Samsung UN65ks8500f

[@JDorry-ty3vq]

I see so many models and can’t find any info on which I’m goes to my model tv can u help me with any info which one do I buy and where best place to find it

[@NicksTVRepair]

the box you need is either the BN91-17814A or BN91-17814W. Those are the 2 variants that should work with your TV set. I don't know many people that have them avaialble for sale, but if you have your original, I can fix it for you.

[@dr.marcsman8844]

Very good video! My JS9500 won't turn off (starts right up again) and the remote is not working anymore, also I lost wifi capability. Do you think it's the fault of the one connect box and is this fixable? Thank you

[@NicksTVRepair]

I would recommend disconnecting your Wifi, bluetooth, IR, and button boards, then plug it back in. Does the TV turn itself back on? If yes then your fault is either with the mainboard or your one connect box. In which case I would recommend performing a software update and a reset to the TV. If the tv does not turn itself back on however then one of those boards you disconnected is the cause of your fault. Plug them back in one at a time until the issue comes back. Then you will have found your faulty device. In the event the mainboard or one connect box is at fault, the software update may not fix the issue. If this is the case I would then recommend sending them in to our repair facility to be fixed. We offer a flat rate service which comes with a 1 Year warranty. For more information check the video description. I have a link to the service and if you have any questions I also have a link to our contact us page + email info.

[@Bill-t7n]

Hi, my tv is a Samsung UN65KS8500FXZA with a One Connect box BN91-17814W. We got hit by lightning so now when the tv turns on it says 'make sure the one connect box is connected' and won't proceed any further. I then hoped that by disconnecting the one connect box, the tv would at least continue to turn on so we could use the apps via internet. But no, I’ve been denied! Any thoughts?

[@NicksTVRepair]

Hello, Sorry for not getting back to you sooner. This is in fact a one-connect box we can fix even though it has lightning damage. If you did want to send in your box for repair, we have a flat rate repair service listing which I will link below: nickselectronics.com/products/bn91-17814w The repair does come with a 1-year warranty as well!

[@rosonanand808]

India not list your website sir

[@sanuthomas7053]

Hii Nick I’m a subscriber of you and I watched almost all your videos. Can you please tell me how to remove the back cover of Sony X90j. I can’t see any screws on the back side of the TV. Please advise Thank you

[@NicksTVRepair]

When I have that TV I will do a video, but I don't have one in my shop right now.

[@PepesLuis80]

You have to use a plastic tool like those that come with Lego to unplug two bricks, just to press and pull from the inner staples

[@leehalliday5473]

My ue55js9000t has stopped working. The TV itself seems fine, as its asking me to plug in the connect box. It's when I plug the connect box that I get the problem. Black screen. No picture. I can use the navigation buttons on the back, as I hear the clicking noises. Is it repairable, or do I just get rid?

[@NicksTVRepair]

Definitely repairable, that could be either a mainboard or one connect box fault. If you want to send them in we can live test and fix whichever is defective. We have links to the repair service in the video description

[@leehalliday5473]

@@NicksTVRepair that's great it may be able to be repaired. However I'm based in the sunny UK. Not sure it's feesible to send it. I appreciate your response though.

[@daltong6898]

Hi Nick, I have a 60 Samsung Frame tv, the screen powers on and shows an animation of the tv and box being connected but when I connect the box the screen turns off. I've tried replacing the box with another for the same model but get the same issue. Any suggestions?

[@NicksTVRepair]

The most common issue is the one connec cable becoming defective. The cable is an optical cable, if it gets kinked or stepped on, if you have a pet that might have chewed on it possibly, all these are reasons for the cable to go out. I would recommend replacing it next. If that doesn't resolve it, the only other option left would be the mainboard.

[@daltong6898]

@@NicksTVRepair yea that's what I've read, so I bought a new one of those as well. Are there components on the board that can be replaced or do I need to source an entire board? I have the equipment to do a reflow and replace individual chips and components I just dont have the experience yet to know exactly what to look for

[@alexcroft1486]

@@daltong6898 Did buying a new optical cable repair your issue? I have the same problem, one connect box clicks, reboots over and over

[@playbackbylp]

Hi! My UA65JU7500 won’t turn on if the one connect cable is plugged in even without the box itself. May I ask if you know the fix for this issue?

[@NicksTVRepair]

Are you saying the TV turns on fine with both the box and one connect cable disconnected, but the moment the cable is connected the TV won't turn on anymore? You could have a bad cable, Mainboard or one connect box. I wouldn't be able to assist you past that without being present with the TV.

[@playbackbylp]

⁠@@NicksTVRepairyes i have tried a different cable and the tv turns on fine but it wont read the flashdrives and other stuff

[@GFDthatsMe]

I have this same tv. Shows disconnected connect box on the tv picture when not plugged in. When plugged in, i can hear sound but no image. It worked once before, now it doesnt. Not sure of the issue. Any ideas??

[@NicksTVRepair]

This could be a fault with either the mainboard, the one connect cable, or the one connect box. There is no way to know which one is at fault with out a proper testing jig set up. If you would like to send in all three, we can identify which of your parts are defective and repair them on a component level or if the cable is the fault simply replace it.

[@GFDthatsMe]

@@NicksTVRepair how much would each cost

[@Syakir5363]

Hai sir..1st sorry for my bad english..i want to ask you my tv model QA55LS03TAK only show red light on power button, cannot turn on..so what is the problem? I already check one connect box but i cant find any damage..can you help me?

[@NicksTVRepair]

Sorry I wouldn't be able to help you with that model unless you send it in for repair. I am not as familiar with that model. and would need to perform a hands on diagnostic on that one.

[@ivanlohany]

Look, I wanted to know if you have the Samsung TV BN63-12135A One Connect. my tv keeps showing that one connect is not connected.. i'm brazilian

[@NicksTVRepair]

Ivan, We fix, we do not have these for sale. If you want us to fix your unit, we can, but if you want us to sell you one, we can not. No one has these anymore, this is why we fix them. Email us directly or go to our website contact us page and fill out the contact form for repair quotes and info. Our contact is in the description of the video.

[@ivanlohany]

I understand but since I'm from another country, Brazil, how would I send it, and how many dollars would I get?

[@ivanlohany]

?

[@TauphiqMuhammed]

I would like us to make arrangements for the repair

[@NicksTVRepair]

Send in your one connect box and mainboard for repair: nickselectronics.com/products/un65js9000f

[@jorgeramos1237]

Hey Nick do You speak spanis?am a nev subscriber.tnks And were are your shop.

[@NicksTVRepair]

Hello, My spanish is not very good sorry. 5445 E. 22nd St is our storefront address.

[@danielgatitotriste]

Tengo UN65F9000AF esta tv, y no tengo la caja box one conect, alguna forma de usar la tv ?

[@NicksTVRepair]

Necesita tener una caja de conexión para usar el televisor

[@dharmendrabilmoria2208]

Can I use my Samsung tv un65hu9000FXZC WITHOUT THE ONE CONNECT BOX CAN I USE CONNECT ONE TO HDMI CABLE ONLY

[@NicksTVRepair]

The Samsung UN65HU9000 won't work without the One Connect box. The box needs to be connected for it to be able to turn on fully. Your second question I don't understand: "CAN I USE CONNECT ONE TO HDMI CABLE ONLY" You can connect an HDMI cable to your One Connect box, yes, but if the One Connect box is not working then your TV won't work properly. You would need to have the box fixed first. Also the mainboard and box can both fail with identical symptoms, so if you plan on sending those in for us to fix, make sure to send both the mainboard and box not just the box.

[@TauphiqMuhammed]

Hi there i think my one connect box has a problem i don’t if you can repair for me

[@NicksTVRepair]

Send in your one connect box and mainboard for repair: nickselectronics.com/products/un65js9000f

[@julio9999ify]

SID no Avilable?

[@NicksTVRepair]

I am sorry I don't understand the question

[@eljose8849]

Tengo una tv samssung pero no tiene el one connect como hago para encenderla sin el one connect ??

[@NicksTVRepair]

No puede usar el televisor sin One Connect Box. Debe comprar uno y conectarlo al televisor para que funcione.

[@MuhammadShah-s5o]

Hay friend how are you my One connect r is a Sam problem but not reper par any repair shop

[@NicksTVRepair]

If you want to ship it to us, we can fix it. We offer mail-in repair services. Check the links in the description. If you have any questions, don't hesitate to contact us via email directly or fill out the contact form. Links for those are also in the video description.

[@akukuhillary3771]

My one connection box once connected brings lines on tv after 5 mins lines disappears but later comes one then disappers. What could be the problem ua65hu9000

[@NicksTVRepair]

This is not a common fault. It could be mainboard related, I don't think it's one connect box. Could you send us an email with a picture of the lines when they do appear on screen. I might be able to give you more information from there. Our contact info is in the video description

[@rudypujenkins6890]

Does it do that while in game mode or every time?

[@xiaopengliu2320]

Can I watch Samsung Tv without one connect box?

[@NicksTVRepair]

No unfortunately not.

[@cameraonstudio3323]

Hii My Samsung Ua 55hu9000 one connect box is not working how I send to you Am from india

[@NicksTVRepair]

Hello, You can purchase the service from our website. Please make sure to send both the mainboard and the one connect box together along with the one connect cable please. Here is the listing on our website. www.nickstvs.com/store/p2322/UN55HU9000.html If you do not want to click on the external link, go to our website and search for your model number in the search top right of the screen next to the cart.

[@danielfranklin2340]

My gosh I wish I had the tools and time to repair mine. I just took the box apart. My screen was showing a blank screen with one connect connected and it was turning grey and slowly pulsing white. When I unplugged the one correct the tv looked fine, just showing me the prompt to plug in the one connect 😩😩😩. Such an amazing tv I don't desire to sit it but the dumpster. I'm sure it can be saved

[@NicksTVRepair]

Well, we do offer repair services for these. If you don't have the tools, we can do it for you. Check our service listing posted in the video description

[@alasdairdavidstewart]

@danielfranklin2340 Did you find a solution to your problem? Sounds like the same issue I’m having.

[@davidscofield7485]

Hey Nick I’m David and i am from Denmark, is there any possibility that I can contact you thought email or Facebook or something.. I have Samsung 65” curved with one connect box that I’m having some troubles with when the tv is getting hot and I would like to fix it but I’m not very good with tv electronics so maybe u have some tips and tricks for me… Thanks in advance. Best regards David

[@NicksTVRepair]

[e-mail] is our email. Send me an email with details of the fault you are experiencing and make sure to include the model of your TV.

[@elvinjoserostran5739]

Tengo problemas con la mía no prende

[@NicksTVRepair]

Esa es una falla que a veces vemos con la caja de conexión o la placa base. Ofrecemos un servicio de reparación para ese problema. Para obtener más información sobre nuestro servicio, consulte el enlace en la descripción

[@elvinjoserostran5739]

My stop working

[@NicksTVRepair]

We do offer a flat rate repair service with a 1 Year warranty if you wanted to send in your one connect box to get fixed. We have a link in the description with more info. If you have questions feel free to contact us directly via our contact us page on the website.

[@MrB2man]

add me to bro

[@NicksTVRepair]

? Not sure I understand the question?