Samsung Refrigerator Problems - Solving the Leaking, Noisy, Icing, and No Cooling Issues in One Fix

[@bensappliancesandjunk]

Kit we custom made as featured in the video: bens-appliances.com/products/refrigerator-secondary-heater-kit I thought it was time to re-do this video as I've probably answered a few THOUSAND questions about this fix so far. Hope this answered a few more not seen in other videos!

[@gargamel3393]

Thanks Ben. I had a Samsung fridge like this a few months ago where that metal drain probe was bent from the factory and touching the plastic inside of the drain hole so it was creating a strong plastic burning smell inside the fridge. Something to watch out for. I enjoy your channel and I've learned a lot of good things from it.

[@johnross6314]

Thanks you Ben. I do not see the link for the video that shows how to do forced defrost with other models. Thanks.

[@richardmoore5115]

Ben My fridge is making a fan noise from behind the panel you removed to work on the defroster. I thought that you would touch on the fan trouble shooting and replacement. Is there a fan in your kit?

[@bensappliancesandjunk]

@@richardmoore5115 The ice from the upper coil is causing the fan noise 100% of the time.

[@tianxin2005]

Thanks Ben. How to force defrost for Samsung fridge without the panel but with a LCD screen? Model: RF28T5F01SR. I wish I have seen your another video on how to pick the right fridge before buying my new fridge (only 1.2 years old). Then I could have bought a fridge without any fancy but useless features

[@T_Barb]

I’m a 66 year old woman who meticulously watched your videos and ordered your kit. Just finished installing and plugged in. Nothing blew up or shorted out. Whew!!! 😂 It’s cooling. I’ll update later but if I can do this anyone can. I unplugged my fridge and blew a fan inside for 24 hours to defrost it. You can tell if it’s completely all melted by looking at the back panel. Condensation will be on the still frozen areas. This is the most beautiful fridge I’ve ever owned and I didn’t want to pitch it. Thank you for such complete and well done instructions.

[@grandmaof1654]

Do you have an update?

[@T_Barb]

@@grandmaof1654 YES!!! It’s still purring like a kitten. I’m so happy.

[@grandmaof1654]

Thank you so much. Wanted actual testimony before I purchase the new heater cord and drip thingy.

[@T_Barb]

@@grandmaof1654 I keep an eye on my temps now so every time I open and close the door it displays the temperature. I’m just thrilled every time the temperature displays what I set it at.

[@grandmaof1654]

@T_Barb thank you Barb I'm so glad to hear this option is a success. My fridge has ice and/ or water underneath drawer and funky fan noise when it's iced up behind the coil wall. I'm sick of dealing with this fridge. I'm so glad you've found it to be successful. Waiting on hubby to get home so we can order the parts.

[@kylerich2702]

Ben is giving the public, for free, detailed information about how to keep its appliances running as long and cheaply as possible. A true advocate for consumers and contributing to e-waste reduction to boot. How much more value could you ask for than the knowledge and materials necessary to either 1) keep an expensive appliance working, or 2) know for sure that it needs to be replaced? More than happy to support this channel and business. Liked, subbed, shared, and bought his kit to refurbish my old fridge.

[@scottdelong5890]

Well said

[@gstreeman9519]

Ditto!

[@awoodby]

Came back here to thank you again. Did this over a year ago, fridge and freezer are still going strong. Thanks for saving me what, $1500 for a new fridge. Donating a little in thanks.

[@kumaguy6115]

I wanted to follow up on a post I did 5 days ago. Not criticizing this video at all, but this is what I found out and it can definitely save you money. I had this exact problem (fan noise likely from ice against the fan). I called Samsung Service directly. I was connected w a HUMAN tech, who I chatted w via text. He had me do a manual defrost, which is simply setting temp to 44 for the fridge and -4 for the freezer. He told me to keep that setting for 5-6 hours and then return settings to 37 and -2. I did that and, guess what? Noise was gone, so obviously ice was gone too. Never needed to open the patient up! Follow up: after 5 hours, the temperature didn’t drop to what it should have been. I called Samsung again, referred to the case number they had given me from my first call. Via text, the HUMAN tech walked me through a “power down cycle”, which is just unplugging the unit for two minutes and then setting the temperature again. They said it would take about four hours to achieve goal temperature. Woke up this morning, and temp is a perfect 37/-2.The power down process reprogrammed the compressor. Sometimes you gotta get inside the guts of your appliances, but always try the least intrusive option first. There are a lot of service operations out there that have SAMSUNG in their name. Here’s the number for the legit center that I called: 1 800 726-7864. I hope this is helpful, especially for those of us who aren’t comfortable performing repairs. Good luck!

[@aaronpoh3728]

That’s super helpful, thank you. My Samsung fridge kept popping the gfci that’s upstream of the outlet the fridge is on, also it was getting warmer than the setting. Going to try the forced reset,, I think

[@ashykutcher]

I think you meant that you set the freezer to +4°F for manual defrost. You wouldn't set it to -4° for defrost and then make it less cold at -2°.

[@vickilewerenz7061]

Thank you!

[@boylitte]

This just sounds like a temp fix. Curious did the issue come back again?

[@kumaguy6115]

@@boylitteYes, it DID! About 3 weeks later. I had to have a service call. That panel was not easy to remove, and there is some fragility involved with the wiring on the left. One reason I didn’t tackle it myself was fear of detaching that wiring. At least the repair is now under warranty. Good luck!

[@donsisting719]

This kit fixed the problem of ice buildup, water buildup, and fan noise (which eventually stopped turning) It's been over 2 months with no ice buildup, no fan noise, and a dry refrigerator! Thank you so much for the detailed video with installation instructions!

[@rayporras3579]

What type of kit did you use ?

[@amys4976]

@@rayporras3579 The kit he sells; link in the description.

[@AMIAmigaman]

I retired over 6 years ago form Major Appliance repair. This was a major problem with Samsung back then too. That and their ice-makers. Good video!

[@bensappliancesandjunk]

It was. It took ages to figure out this fix. The ice maker mess has been solved through similar means, but virtually all fresh food IMs have massive issues for every mfg. from what I've seen. Samsungs' just popped up earlier, more often.

[@AMIAmigaman]

@@bensappliancesandjunk Your right about the ice-makers. Every manufacturer's ice _maker in the ref is junk. They were still trying to fix Samsung ice-maker problem when I retired. What was the fix?

[@bensappliancesandjunk]

@@AMIAmigaman seal icemaker, new revised drain tube, drain clips, new icemaker, new PCB, reposition IM fill tube, check for bucket damage/compromise, check chute for mineral buildup, check gasket between door/bucket. Those are the ones off the top of my head

[@AMIAmigaman]

@@bensappliancesandjunk Some of them are familiar. I think the clip and repositioning fill tube are after I retired. I tell everyone to never buy french door with ff ice-maker.

[@ethelryan257]

You have saved a lot of Samsung owners a lot of money and trouble! Thank you. Now, why on earth did Samsung decide to ruin their once decent reputation with this junk?

[@stumerkel]

Ben. Thank you. You are my Appliance Hero. If I never hear that fan clicking again I will be praising you for years. 6 years ago the Sears repair man said there was nothing you can do. Just defrost it over night and it will be good to go. Since then every month I have been deforosting my fridge by taking everything out. Then someone said you should see if there is anything on KZbin which I was of course familiar with. Then there you are fixing my exact fridge. I got the kit for less than $70 and spent today putting in the new sensor and the new heater and everything in your kit. I am so excited to see it work but so far everything looks to be good to go. Burned my finger on the new heater when I did the test. Best feeling ever! THANK YOU. You rock

[@Sortie-zn1qc]

Folks .. I have a GE french style fridge/ freezer that WAS doing the same thing regarding freezing of the drain line. After a few years of frustration and nearly getting rid of the fridge I sat down and really analyzed what was causing the ice build up in the first place .. humidity .. how do you remove humidity or at least control it ? A moisture absorb material.. baking soda.. it worked for me.. $1 every few months and no problems for at least 5 years .. Sorry Ben .. not trying to take business from you, just trying to help your followers..

[@ronmcgregor9324]

Watching your video from Australia. Samsung tried to repair my fridge under warranty 5 separate occasions. Eventually gave up and offered a new replacement.within weeks the icing up etc began. Water under lower drawer. Vents icing up.. exactly like your video. I purchased your kit and it arrived to Aust in days. Followed your video instructions. Thank you for such great service. All the best. 18:39 18:39

[@davidj6547]

This is the best video showing what to look for and how to repair the Samsung fridge.

[@Glampinggadgets]

I have one that is 13 years old never had a problem until now. Watched the video bought the kit. It worked perfectly. This is exactly what I needed. Saved me ton of $. Thanks!!!

[@bensappliancesandjunk]

Nice!

[@robinstearns7196]

This was so easy to follow!! We bought the kit and I put it all in this afternoon. Went step by step through the video and even though I have ZERO experience, I managed! Thank you!!!

[@maysplays]

I've watched a dozen videos on this fix for this awful refrigerator and this was by far the best video because you addressed the root causes and solutions for the ice build up. I ordered the kit and will have the video playing nearby to walk me through the repair. Wish me luck!

[@b30b60b90go]

I just installed your kit. Thrilled to think I can save $3/4,000 after a simple search and finding your excellent video. Thank you Ben. I will update.

[@donniem9807]

I bought Ben's kit. It has been about a month or so now and no ice buildup. Thanks Ben for your invaluable knowledge.

[@keithdGoalie3079]

Ben, received the repair kit late last week and and installed today in a few hours. Great step by step video, and anyone wanting to do this make sure you have the steam device first... My coil was caked with ice and the steam, slow and steady pressure from below where the 3 screws are removed will eventually loosen the ice from the cover. BE PATIENT and do this slowly! I completed the repair and have also ordered the replacement evap coil cover to start clean - the styrofoam was breaking down and had several cracks. Temporarily held in place with the HVAC foil tape from the kit until the new cover arrives. I expect to see no ice when the new cover arrives. THANKS for a great video !

[@Keashane]

Do u have the same model?

[@vickilester3919]

I had a Samsung refrigerator and it only lasted a year. First problem came five months after purchase. Had five service calls on it and it was determined unfixable. Even a new compressor was put in it. I asked for a full refund for this fridge and after a lot of fights and threats, I was given a full refund for that fridge. I would never buy another Samsung product again. I was glad to get rid of that thing.

[@SmartSavingMama]

What brand/model are you going to buy to replace the Samsung?

[@vickilester3919]

@@SmartSavingMama I bought an LG Door-in-door, freezer on the bottom. Got my refund in November 2022 and bought my LG in December 2022. So far no problems. It’s great.

[@SmartSavingMama]

@@vickilester3919 Awesone I’lve wondered how LG bottom freezers were! Thanks for replying

[@vickilester3919]

@@SmartSavingMama I love it and I have grand kids and we put their drinks and snacks in the outside door. It keeps them from constantly opening and closing the fridge. It also has a light which comes on anytime the door is open and it’s big and the freezer is big. It’s expensive but with the refund, it’s was affordable.

[@karengladys2011]

Oh Vicki, mu hubby and I know what you are talking about. Ours lasted somewhat longer though then yours. After 10 years, our ice maker stopped working. We called the Samsung repair dept to look at it. Our warranty was up, but thought maybe it wouldn’t cost that much to fix. After 319.00 the repairman put in a new part for the ice maker. After a week it stopped working again. We notified Samsung and they said we will send our repairman out again. Well, he put in a new part and after a week, it stopped again. By this time we were fed up with Samsung company. They wanted us to pay the service man more money, we said NO Way! The next day we went out for a new fridge. We will never buy another Samsung appliance again! Their customer service is horrible!

[@robertlemaster156]

I am not a technician, but I like to watch your channel. I just wanted to say that kit looks great.

[@robertlemaster156]

Oh, I hope you don't mind asking me a question. I replaced the rollers on my Whirlpool dryer. However, you can still hear them when the welds roll over them. I also don't see any damage to the drum. Should I ignore the sound?

[@DiannaConley]

Ben, thank you so much! I am immunocompromised and can't have repair people come in to my house. I was delighted to find this video. Kit is installed and works amazing. No more defrosting my coils every 3 weeks! Thank you so much! 🎉❤

[@bensappliancesandjunk]

SO GLAD TO HEAR THIS! Glad it helped!

[@BartlettTFD]

I have a GE side-by-side refrigerator freezer. It’s about 35 years old. Has an LED “Electronic Monitor & Diagnostic System” control panel on the front of the freezer door. It was WAY ahead of it’s time. The ONLY service I’ve done is to replace the main control thermostat. The evaporator fan, the evaporator heater, the condenser fan, the compressor, all have never been touched❗️After buying an under counter ice machine, I disabled the one in the GE refrigerator. I guess it’s really hard for me to understand how GE was able to make such a trouble-free high tech unit that many years ago but company’s like Samsung, LG, etc. seem to have no clue how to make trouble free products today❓ By the way, your KZbin channel is excellent‼️

[@bensappliancesandjunk]

Cheap crappy parts. Units 15+ years old were built to a better standard

[@SupaaMann]

Still too early to know for long term but so far this fix has been going good for the past day. Thank you for providing this tutorial and a solid kit to make the repair as smooth as possible!

[@b30b60b90go]

Update on my post of about a month ago. My fridge is now working even better than when it was new. Staying cooler with no circulation or water freezing / thawing issues. Thanks again. Your video saved me a few $K's.

[@bensappliancesandjunk]

NICE!

[@taberknight9238]

Bought the kit and did everything like shown in the video and it works great!! Fairly simple and I would highly recommend buying a steam pot like in the video, makes life so much simpler!!! Took me about three hours and that was mostly just getting rid of the ice and completely defrosting all of the drains. Also the little red clips on the wires are a royal pain in the butt!! Thank you so much!! Turned it back on and in less than 4 hours the fridge was down to temperature!!!

[@ribstogo12]

Ben.. Thank you for the video and the kit. It worked flawlessly. You just saved our family a ton of money.. we couldn't even leave our fridge for the weekend.. it was leaking that bad. The ice damming was twice the size of yours here, and took 1hr with a blow dryer to release without damaging the styrofoam cover. It did end up being the drain stems at the bottom (just like you said) but we're glad we improved the defrost efficiency, too. Mom really likes the fridge otherwise, so we're keeping it.. her word's final. Tips gleaned from my install: 1. Take your time with it. Passive defrosting might take several hours.. it took 60 minutes for me to remove the cover with a blow dryer. Ice was built up at the top, where it's hardest to get heat to. Use a flexible putty knife to avoid prying with too much pressure. The longer it takes, the less damage you might cause to the styrofoam. Total process in video took me 4 hours, not including un/loading food. 2. That forced defrost mode only needs to be on for maybe 15-30 seconds at a time. It shouldnt be beeping constantly. Prolonged running of the defroster can melt the refrigerator housing. Mine was warped after running constantly for about 180sec.. again, I had large buildup.. so I thought it should help. Turns out time is your friend, and I should have kept blasting it with hot air instead (I don't have a steamer). 3. For the drain line: Some very hot water poured down, wait a minute and then ~20psi of compressed air.. cleared it perfectly. 4. If your freezer bottom is an ice skating wrink, pour hot water around the edges of the sheet, and lift up. The sheet of ice can be caught by a wide, 1" deep oven tray placed under the drawer. Cheers!

[@jmakins01]

Ben this is one of the most detailed comprehensive easy to follow and best videos of repair work I’ve seen. I’m very impressed and can’t wait to see more of your videos. It was an extremely helpful and fixed my refrigerator problems that I didn’t know I had. Thank you sir!!!

[@Girro77]

Hi Ben, I appreciate the very detailed video. I purchashed the heater kit and installed it back in April 2023, so far so good no ice build up or fan noise. 👍

[@ericmccamey6731]

Bought this kit a few months ago but was too busy to install it. I finally retired from work and grew tired of hearing the fan rattle for the ice buildup so, I finally took the dive and did the repair. I watched the video again, several times but finally got the cover removed and all the parts install just as the video instructed. Everything appears to be working but I will know for sure in about two weeks as that was about how long the buildup would take after defrosting. I'll post the results then but, I am satisfied with the results so far. Thank you Ben.

[@DRT1200]

Ben I would advise you to tell people to where some vinyl coated gloves when they are doing this procedure. Those aluminum fins are like little razors that will give you the quickest paper cuts on your fingers. You sometimes don't even feel it until you start bleeding and then your hands are wet and the bleeding doesn't stop right away.

[@chontran1020]

It works. I ordered parts from Bens Appliances and Junk, and followed steps accordingly this video. It does fix my SamSung refrigerator ( side by side doors ). Thanks for sharing.

[@karenlonneville3843]

Hey Ben, Thanks so much for the kit and cooling panel. Ording before 3 on Friday (for Ohio) I received the next day. Funny, the UPS driver has the same issues! Recommended your store. Fast forward, fixed the issue and now have a working frig. Granddaughter and SIL won't be eating spoiled food. Thank you so much for these videos and most of all knowledge you share with parts. As a woman calling local parts stores, told unable to have parts (one told me months!) sadly laughable. Not Ben's Appliance Store! Great services,🎉❤ extremely happy Oma!

[@SWells679]

Awesome video! Our Samsung had all these issues. I bought Ben's kit (including defrost sensor) and did this repair.. She's running like a champ now The rear compressor & condenser coils are pretty solid so this upgrade made sense. I unplugged and let the fridge totally defrost and dried it out real good before I started. The steps pretty much went like he showed in this video. I'm an average handyman/Dad and I did this in about 30 minutes (plus several hours for defrost). I'd give yourself an entire day of fridge being offline to do this but recommend this repair & kit. Thanks, Ben.

[@paulrozinski1488]

These videos are the best. I guess there are so many appliance breakdowns that he’s not afraid of losing business👍👍👍

[@behnamsiavashi1148]

Hi Ben Enjoying your videos as always , I do appliance repairs in austin for nearly 25 years and have worked on Samsung products for the last 15 years . One thing I have never seen any repair site mentioning regarding this famous problem with Samsung fridges is the actual stayrofoam itself , Namely it loses its water repelling ability over time and gets soaked with water which in turn freezes and also causes the drain freeze. Next time you are doing a repair in this just compare a new evaporator cover assembly with the one you take out and you would notice a big weight difference which causes by the old one absorbing lots of moisture . I always replace the evaporator cover assembly and that has always fixed the problem . Obviously I unclog the drain and make sure the exit end nipple in the back is widened to let water out easily , But inside the fridge I install new evaporator cover assembly and that fixes the issue .

[@bensappliancesandjunk]

I mention replacing it when you investigate it for water. Sometimes it can be saved by drying it out, but usually its a new panel. The issue w/ that one is that unlike the sensor/ect there's no universal panel for them.

[@lexi-conby]

@@bensappliancesandjunkgreat vid. is there any way to peel off the old styrofoam and glue on some fabricated home made styrofoam or other home made insulation safe for refrigerators and defrost heater?

[@sofireguy]

Just want to say thanks for this great content. This kit helped me open up my fridge and find out the previous owner attempted to have it fixed, the repair person moved the defrost thing from the center to the side, so probably made the problem worse for draining and ice buildup. 👍

[@jollydogns3364]

This is exactly the problem I am having with my refrigerator rn. I've never worked on a appliance or anything for that matter but this video gives me hope that maybe I can fix it on my own...

[@4thewinir344]

Awesome video-explains why my Samsung has been promoted to the garage as just a freezer, and I finally have a fix thanks to your video! I’m ordering your kit and you make it look easy so I m not worried! Thanks for the excellent solution to yet another faulty Samsung appliance.

[@pascual876]

Ben, this is a great video and I purchased the kit to repair a client’s Samsung today, I followed step by step and was able to finish the job within a reasonable amount of time.

[@frederickkeegan3270]

Thank You. With the kit is was able to fix my 15 year old Samsung refrigerator. I also purchased a steamer which make the clean up much easier. Thank you so much for make the step by step video and assembling the kit.

[@Carmen0216]

Thank you so much for the quick response, you answered all of our question on the phone and helped us get the right kit. Installed it just like the video and barabing barabang problem solved!!! You definitely help us from buying a new fridge and your prices are better than Sears/Ebay or Amazon. All in one. Thank you again!!!!

[@jasonld]

Very detailed and big update for ice buildup. I'm glad we have some smart people out there that can fill-in where Samsung's engineers lack.

[@Redstriker265]

Thanks dude, helped me figure out that my drain lines in the back were clogged, which iced up the freezer, which made the fan loud as hell. Thanks for all you do.

[@greggeach9845]

Thank you Ben !! Ordered your kit with defrost sensor, and was amazed how quickly I received it. Watched your video twice, and the hardest part of the job was getting rid of all the ice. Even with the steam gun, it took twice as long as the rest of the job. I am confident that this fix will put an end to my problems with this machine. Again, thank you !!

[@chantrau57]

Does the silicon heater work on 220v??

[@jenniferbanacki8220]

It WORKS!!!!! It did take a long time. Overnight to defrost enough just to get the cover off. The steamer was essential to removing the ice build up. Very hard getting the cover put back in place. We will see how long this fixes the issue, buying time before I buy a new fridge.

[@ericbaker9658]

Pretty good info. I bought the kit and followed everything. It took me 4 hours and I had to be VERY patient removing the panel and clearing the drain were the most difficult parts. My wife had cleared the fridge and had it unplugged for a few hours before i started. The steamer would be a great tool to have, I only had a hair dryer. It has been 24 hours and everything is working and hopefully we don't have to replace our 9 YO fridge.😀

[@MrZzz877]

Worked on many of those. Had one freezing behind freezer about a foot down the drain. Either drain tube to close to freezer or insulation saturated. All the kits were previously done. There were so many service bulletins put out on this model for the same fix. An old turbine oil bottle with a spout works great pushing hot water directly on the ice in drain.

[@bensappliancesandjunk]

Nice tip!

[@markkeller5783]

What did you do to fix freezing of drain tube down behind freezer?

[@MrZzz877]

@@markkeller5783 non repairable in that particular case and refrigerator was replaced under warranty. They usually froze up the top couple of inches and the service bulletins usually solved those problems. If it was mine I would have fashioned a drain outside of the cabinet, but I would never have bought one.

[@ZaneAli27]

First of all, thank you so much for this very informative and east to follow video. I decided to undertake this project recently after a so - called repair man came ( don’t even get me started on that ). Anyways, my model wasn’t exactly like this one, but I was able to figure it out and use your kit. I put her back on about two hours ago and she’s running well so far. Fingers crossed 🤞🏽 for a long lasting fix. Tips for others : make sure and thoroughly defrost the panel. Get that steamer and a blow dryer ( be careful not to aim it too long at anything as it will melt ). Good luck to all of who attempt the fix. Thank you again ! ❤

[@RogerBaumgarten]

This is almost exactly what happened to our Samsung French Door last week. When we looked at fan, evaporator, cover, plus other parts possibly needed (plus a crack in the rear plastic). We'd already be at $400+ just for parts. Plus, the icemaker crashed and burned 3-4 years ago. Our new GE Profile side-by-side delivers tomorrow.

[@kumaguy6115]

Great video. I have this exact model w that EXACT fan noise. Thanks for helping me convince the Mrs. that we don’t need to run out and buy a new refrigerator.

[@JoRo-u8u]

I had a lot of problems with my samsung, and Ben's solution seems to have solved it (it's been over 2 months and no ice build-up noted at all). I had a repairman come out first. He just de-iced it and changed the temp probe, but the same problem recurred after about 5 weeks. Then I bought Ben's kit, which seemed reasonably priced. I figured that if you want something done right, do it yourself. They whole process took me about 4 hours, including putting what food was salvageable into coolers. The most time consuming part was getting the plastic/Styrofoam cover dislodged from the ice and getting it off, then clearing the drain line of ice as well as the all the ice on the evaporator, and then drying everything up. Putting the kit in place took about 45 mins- 1 hr of the total time. While I wouldn't describe placing the kit parts as simple for a novice, I think most people could do it. I thought about just buying a new fridge before doing the repair myself, but I'm glad I didn't. It's so bad for the environment to toss a fridge out when a simple fix might keep it running for several more years. It's bad for the pocketbook too. Now if someone could just fix Samsung's refrigerator icemaker...

[@Warruz27]

Thank you for this video! We just bought a house recently with this exact fridge and about a month in we started getting excess moisture and hearing the fan dying. Followed this video to open it up and fix the problem and the issue is gone. Steamjet made this easy peasy.

[@ravenv12]

I picked up one of these several months ago for $100. It's a nice fridge. I had to fix some rough spots on the front from the ice maker dripping when ice doesn't come all the way out. I've had a force defrost on it once I was going to do the repair on it but haven't got around to it because I haven't really had a lot of issues with it can't beat it for $100. I also picked up a Samsung washer and dryer here recently. Front loaders pretty cheap. Also the drum is cracked on the dryer. I already fixed that and the washing machine works really good how I look at it it's better than what I had. The washing machine we had did die and I was going to fix it but I decided to pass it on to someone else. I figured if the washing machine and dryer I just got last 3 years then I'm good. Same thing with the refrigerator. I only paid $100 for refrigerator. That looks really nice and when people look at it they think I paid quite a bit of money for it lol but from everything I've learned about Samsung appliances, I do not think I will ever buy one brand new

[@zedmak]

Great job, ur handy.

[@petepalmer7252]

Finally a much needed video that will help me fix by Samsung refrigerator. Thank you for these very clear instructions and the kit of parts to complete this fix.

[@chriscutress1702]

I had a freezing problem with my old Samsung that involved replacing the temperature sensor and applying metal duct tape behind the evaporator grills which solved the freezing issue 100% for the two years we lived in that house before selling it. I noticed that 4 years later the current residents resold the house and the fridge was still operating and included in the picture of the kitchen. I was careful not to allow the metal tape to touch any electrical connections. Seeing your fix I guess i could have used less metal duct tape but ...

[@boxersrockytysonlunadiesel5786]

Just finished installing the heat kit, Thank you for a easy step by step installation

[@paulisfishing5277]

Thanks the kit finally solved water leaking and freezing problems.

[@abduselamsalih8001]

Day - 3 now working like a charm. A few suggestions - you can change the drain tube while waiting for the ice to thaw. The metal drain can be challenging to install ( be careful not to damage the tube). I sealed evaporator panel with the included sticky strip . Keeping my fingers it will stay as good as the past 3 days -- set the settings to -2F and 37F ( it took like 6hrs to stabilize after fixing) --- Also need to put some fluid inside the Fridge to stabilize it ( if empty - the temperature fluctuates quick when you keep the door open for a couple of minutes)

[@BrianPatrick]

I just installed my kit. It took a little bit due to the massive amount of ice buildup. Everything in this kit appears to be making a huge difference. Once reassembled, I did reset my refrigerator which appeared to resync the new sensor. Thanks so much for this. Here's to hoping that my six-month ritual of defrosting the unit is finally over. Now if I can just get the icemaker working again...

[@MHPKO]

I have found this video a little bit late, i bought a repair kit on amazon reviews are good. Inside the panel everything was completely frozen…. Fan was block with ice too. So the kit I bought fit really good, until I put the panel back, the clips didn’t close properly so I try many ways as gently as I could, finally I took off the two tapes that goes in the the back and so then, I was able to close it, (but took me I while) it fit almos perfect…. I don’t know if because of those tapes, it wont work. Your video is very helpful! Thank you!!!

[@ProfessorBeautiful]

Tremendously useful!! Clear instructions. I got the kit, replaced the drain tubes, OMG what gigantic amount of lint to replace... I'll do the rest tomorrow night. BTW, a couple years tackling the frozen fans problem, I followed some videos with bad advice claiming you can blow hot air through the vents in the rear panel. Stupid.... once the back cover is off, you realize how ridiculous that is.

[@mantaventures]

Thanks for making this video. I just purchased your kit and the extra sensor. Looking forward to getting rid of the need to defrost manually...

[@Eric-vg1gu]

Finally did this today - 10/10 for the video support.. We're now going on a few hours now and no visible moisture under the 'WideOpen CoolSelect Pantry' drawer.. The text support is a nice touch. Thanks!

[@DubC-xq4lj]

Dude, This is freaking AWESOME!!! You went above and beyond

[@loaki9gt726]

Such an incredible video. Concise and comprehensive. I bought your kit, and looking forward to installing it. Thanks for everything!

[@partsdave8943]

I purchased this kit and so far all good. Been there for a few weeks. Time will tell.

[@bobmeyers8265]

Thank you for this. There are many videos out there that show how to remove the panel, but this is the only one I've found that 1) addresses what to do if your panel is frozen on, and 2) discusses and shows the styrofoam on the panel. Thankfully I was patient and I didn't force the panel off and damage the styrofoam! I didn't have a steamer, but I pointed a fan at the hole, and the frost melted within about six hours.

[@gsmojo17]

This is not the first video of yours that I've watched, and I want to complement you on how well your content is put together. You're articulate, thorough and give some great perspective from your professional expertise! I like all my Samsung products, and most have been very good, but our RF267AERS has been problematic since a few months after we got it. I've nursed it through and had to have a board replaced (Only a few hundred$) and a water valve. The ice maker stopped pulling water to make ice, although the auger and ice/water dispenser work fine. I am sure it's a fluke, but it stopped after I changed the water filter. Have you seen anything like that happen? I made sure the lines weren't blocked, do you think the whole unit is caput?

[@oleesquivel2203]

Hello Ben, thank you for your video, it is very helpful, I have been trying to repair that fault in Mexico for years but with this video I already have a guaranteed solution, thank you very much

[@williampoggiiii2742]

Iove Ben, hes a great amount of help and highly recommend him and his products.

[@safaenaim163]

Thanks a lot, i learned a lot from this video.. i can fix my fridge by myself now! 😊

[@allisongreco543]

We've had the problem of water collecting under the bottom drawer but every time we open up the back, we do NOT have an ice ball at the top. The coils have ice and the drain is clogged with ice. Would this repair work for us? Or is this repair mainly if the fridge is creating the ice ball at the top?

[@mrprfct7069]

I’ve got a one month old $2500 fridge. The temps won’t get below 42f. Currently awaiting a new fridge as replacement. I have another Samsung fridge without issues for the past 4yrs. I guess is a roll of the dice with these fridges.

[@OldFordTaurus]

I love the look of these Samsung refrigerators. They got some new ones in at my local bestbuy and they're an absolutely gorgeous black stainless steel. I'd be scared to buy one though. I've never owned a Samsung appliance.

[@chrisgoode1578]

Our house came with samsung appliances, everyone has issues and we're slowly replacing them all only 6 years in

[@OldFordTaurus]

@@chrisgoode1578 I've saw a few new builds in my area come with Samsung appliances but 98% of them come with whirlpool. Use to all the new houses in the area came with GE. I'm not sure why they don't any longer.

[@daledavis2006]

Thank You for creating such a detailed video to make this repair. ( and a reasonably priced kit you sell)I was able to get my samsung back operating properly following your step by step procedures.Hopefully get a few more years out of it. I don't really like it, its too complex. It came with the house.

[@jamesdutt]

I had a tech add the "official" Samsung fix for this problem, and it's worked for a couple of years with no more water on the floor, but now I see ice freezing on a spot in the inside of the back wall of the fridge, so I'm expecting more issues. Before I switch brands for the next one, has Samsung fixed this problem? If not, it's unbelievable that they have not done so after so many years. Another question: Do other fridges use the same method of defrosting? If so, what have they done to avoid this icing up problem?

[@VayaconChupacabra]

We've been strugglimg with this ice up issue for years now. We always end up unplugging the fridge for a 5 or 6 hour span, whick works sort of...over and over. Then we have to remove the shallow full-width drawer in order to extract the 5/8" thick ice sheet that makes that drawer stick. I meed this kit!

[@hakunamatataadventurebus5944]

Nice job on putting together this video! My Samsung side by side is 17 years old. It just started having evaporator ice problems for the refrigerator side. I think not having the door fully shut was the original cause. I want to get this kit installed!

[@madelincuenca6275]

How do I buy the kit

[@honu188]

Ben - thanks so much for the video, ordered your kit and added a temperature sensor, priority postal delivery was in 7d’s instead of the estimated 3d’s but that allowed for a complete defrosting of all the icing problem areas (luckily had an extra freezer and mini fridge along with large ice chest), completed the install yesterday morning, tested the fan with magnets and the new heater with the rd (refrigerator defrost) cycle and everything worked well, today no flooding/icing under the crisper/deli drawer and not expecting icing issues in the twin cooler or drain line. Problem solved - you da man!

[@MichaelCater]

On that back panel cover are little arrows showing the locking tabs location to press with a putty knife or flathead screwdriver. Be gentle on pressure here because those tabs are plastic and can and do break. That kit you sell is AMAZING! I am going to send my self-install clients to your page to get the parts. Also, with the evap drain, you can use a trombone cleaner for obstructions not called ice. The steam cleaner you use is perfect! The only other Samsung refrigerator video I could ever recommend is the ice maker of doom - aka: Samsung Class Action Lawsuit Ice Maker. The only caveat is that the price for the icemaker kit's are expensive on the retail side of things.

[@tallystevens1062]

Very grateful for excellent video, you just save us a lot of money from either repairing or replacing our fridge.

[@JasonHolmesutahholmes]

This was very detailed and extremely helpful! I ordered the kit and just installed today!

[@bensappliancesandjunk]

Glad it was helpful!

[@kelseyantonition3534]

Your videos saved me a lot of time thank you i have issues with my freezer building up huge amounts of ice and eventually the fan makes noise and stops cooling the freezer with your kit and second heater also fix the freezer issue

[@Curds301]

Excellent content! I just wish this video was made three weeks ago when I de-iced my Samsung so I could put that kit in.

[@boxersrockytysonlunadiesel5786]

It will happen again so you will be able to install the kit :)

[@donnaellingsworth364]

Just installed the supplementary heater kit. I followed the directions with my own supplies for the moisture kit - I had previously cleared out and checked the drainage tubes. My evaporator cover was completely waterlogged so I had to replace it (ouch! but less expensive than a new fridge!) I had wanted to replace the main defrost heating element but accidentally ordered the wrong part and had to reinstall the old one. Replaced the defrost sensor and the defrost thermostat. I added better weatherstripping to my new evaporator cover per another video (tinkering with small humans). I am also going to check the leveling to see if that is an issue.

[@projardgreen2568]

Dude, I LOVE your work, plz do more videos on Samsung, however, no, you cannot test the resistence of the thermistor plugged in...current will flow towards rest of harness that goes to PCB, and you will not have a correct reading...never test components while they are plugged in...I think you just made a mistake, if you think about it 20 secs, you'll be like : "Oh yeah, of course its gotta be unplugged..."

[@DocNo27]

So glad I decided to get a model with the ice makers in the freezer at my new house! Thanks for this guide; could have used it at my old house with my old fridge!

[@akawireguy1197]

Excellent tutorial. Mine was iced up and the fan wouldn't turn on from a 12 volts (it is) DC source. I hooked up a 12 volts DC computer fan to it to see if that would come on and verify that the fan is the problem but no fan so far. The temperature sensor test as accurate. The defrost cycle ran on its own and worked fine but no fan as yet. I'm capable of replacing the relay and saved my garage door opener by doing that. My drain tube is plugged so I will deal with that next.

[@jorgitoiii]

Thank you for this video. Super helpful. I haven't attempted the heating portion and will do in the future. Just going thru the issue of getting the fridge temp back to normal. Went from 80 to 60 in 12 hours. Doesn't sound good. But thanks for this!

[@peterzarcone9048]

Just finished installing this. I don't have an IR camera so I just have my fingers crossed. The only real difference was the top pipe that the supplementary heater goes on was a lot shorter in my model (which the video warns could be the case) so I had to figure out what to do with the extra slack of the heater wire. I opted to string it down a bit on the left side and loop it back up (taking care to leave some space in the loop so the cable wasn't touching itself). Hopefully that will be ok. Great video. Thanks.

[@peterzarcone9048]

I just remembered that I found my drain tube didn't go straight down so I had to bend the downward tab of the drain fin to match the shape. Kind of unfortunate, but hopefully it works.

[@gabekass985]

I have been doing a 24-hour thaw on my Sansung fridge annually and it's still working, thank goodness.

[@iainarthur7713]

Really good video with clear info on disassembly. Unfortunately I still get water pooling under the left drawer when there's no issue with the fan or drain (internal or external) and no icing anywhere behind the panel. It looks like water is dripping down the back left of the machine based on where it builds up. Internal of mine look exactly like yours. Anyone have any suggestions - gets boring chipping ice out every few weeks... :)

[@nickcook8592]

I installed this kit about 6 months ago with no more issues. I ran the secondary defroster between the fan and all the way to the top of where the refrigerant line comes in at.

[@pearlrival3124]

youre putting the aluminum on the stainless evaporator cover which is the opposite of what we designed the kit to do. not saying it wont work as a break in heat transfer but it will accumulate cold. you added a heater wire because you didnt move the defrost wire to the outlet line. Samsung Service Bulletin Date: 7/3/2014 Bulletin Number ASC20140703001.

[@ZerocoolsPropsandCollectibles]

I'm having this issue with our refrigerator can you detail moving the defrost to the outlet line? What is this in the fridge?

[@curiosity2314]

Well of course it is nice to have a "Fix" workaround to the issue but this issue needs to be recalled.

[@theWyattearp-xd5gb]

great video, i have that exact model with the panel on the door, my unit started making noises today and now the freezer is not keeping anything frozen, but the fridge is still cold.

[@RaymondVanRiper-v5q]

Many years ago I was a certified Autumn mechanic. I went to mechanic school. Enjoy fixing things. Since then I have lost my sight. I accidentally tripped over this video when I was looking for other videos. Recently I spent over $6000 on a Samsung refrigerator and stove. I wanted nice, and I've heard nothing but good things about the latest in Samsung refrigerators. However, your video has me scared. I cannot even attempt to do what you were saying without eyesight. There are so many parts that are auditorily missing as an instruction. I mean you do a very, very good job with your instructions for the cited. I am impressed, but Close your eyes and try to do everything that you had to do to fix the refrigerator and then you would understand how you would have to say reach over to the left and you will feel a coil etc. see what I mean? I hope to goodness I don't have any of these problems within the next five years. After five years not too worried, before five years I'm still in training and learning mode, learning how to be blind, and learning my new profession. It honestly seems like refrigerators that have lasted for 20 years are going out the window, and the new appliances are made to become Junkyard dogs.

[@jbulen127]

Excellent video and great kit! However, on my side-by-side freezer/fridge unit (RS261MDBP XAA) the defrost sensor is in a plastic clip on the copper evaporator tube, near where it enters what appears to be an expansion chamber. (In the video the sensor is on the other, much narrower side.) Can the secondary heater be attached so near to the sensor? Since distances are small on this model, the heater would have to be doubled back on itself.

[@tonytiger7938]

Thanks for posting this video. I bought the repair kit from you and just installed it today. I forgot to get the temp sensor so hopefully that isn't going to be an issue for me. On my Samsung refrigerator, model RFG297HDRS, there was so little copper tubing coming to the coils, I ran the new defrost heater along the aluminum tubing as well. Your video didn't mention that being a problem so I hope that's okay! I had to do something with all that heating line. I think I only had maybe 8-12" of copper tubing. My refrigerator had a little ice behind the panel but not as much as I expected... very little actually. However, the back wall of the refrigerator inside had ice on it and we had ice under our bottom deli drawer. When I did this repair today, there was literally a LAKE of water in the bottom there. It took two bath towels to soak it all up! Crazy... I sure hope this kit and the way I installed it fixes the issue.

[@tonytiger7938]

After installing this kit on Wednesday, I checked under the deli drawer today and there is water pooling already again. I’m a bit discouraged at this point. I didn’t replace the temp sensor but the existing one does register values. Where to go from here….

[@steezySqueege]

Hey there, does anyone know if this model fridge has a damper motor? I've done everything in this video, my fridge will cool to set temperature but after that it won't cool. It just let's the temp rise. It seems like the fridge is capable of cooling, but when it reaches its desired temperature something is not telling it to begin cooling again. I saw posts about checking the damper motor, but I'm not sure my fridge has one.