Samsung refrigerators part of class-action lawsuit

[@theericfreeze1493]

My grandmother has a 1998 Whirlpool Kenmore refrigerator and she still never had a problem since she bought it from Sears in 1999.

[@allisonshand2897]

I have a Jenn air dual fuel stove oven and this week since COVID they cannot get parts to fix it....whirlpool now owns Jenn air my oven needs a new fan I’m screwed Things have changed...anyone thinking of buying Bosch ..it’s now made in China

[@johndoe-wv3nu]

Bought one in '95, was still working fine in '16, no problems

[@cayleensawyer9034]

GE makes whirlpool appliances 👍

[@theericfreeze1493]

@@cayleensawyer9034 i do think so. Was its own thing and then was bought out by Samsung.

[@diegodelamota1199]

@@allisonshand2897 Hi! If you get the part number(s) from the service technician I can look the parts up and see if any of the suppliers I deal with have them in stock. No guarantees but will be happy to help.

[@christopherford1539]

I, too, am an appliance service tech and know all too well about this problem. Allow me to explain this issue. Samsung decided to place a box that needs to stay below 15°F in order to produce ice cubes inside another box that stays at 33° or warmer...with no gasket or seal of any kind. So, there is a small, but constant leak of warmer air into the colder area, causing condensate and then subsequent freezing of said condensate. This process builds up and becomes a block of ice in your ice box. The only way to keep thos from happening is to use a silicone and apply to the spaces between the box and the wall. Also, during manufacturing Samsung may have pushed your your inlet hose to the ice maker too far in, allowing it to be too close to the inner wall of the spout to the ice maker, acting like a thumb held tight at the end of a hose, and spraying down instead of falling down in an even flow, causing overspray to freeze up and build up around the auger assembly's fan. If every time you go to get ice, a little water pours out...look at the ice room flapper door and be sure it is sealing properly. Room temp air can also leak in to the ice box from there and cause issues. Hope this helps in some way.

[@anthonymartin2412]

sorry but the air leaks are the problem. bad flapper design will not hold water aka air leak no ptrap on icemaker drain line. I laugh at the drain tube heater in the ice room. Not sealing up crack in one of many updates . This same as a bottom freezer bad gasket aka air leak it starts to freeze at the cracks.

[@Appachoppa112]

Yup hate workin on samsung fridges lol.

[@TheMomSHAR]

Yeah I been saying this to my husband for 3 years now! Samsung was stupid to put the icemaker inside the refrigerator. We are in the process now of thawing the icemaker and taking everything apart. For the 12th time in 3 years

[@robertintexas]

@@TheMomSHAR Samsung settled the suit. Call the number inside the door and give them your model and serial # Got mine fixed today.

[@mrweebs1109]

@@robertintexas Thank you! I called and have a 5yo fridge they agreed to fix by calling this number.

[@texasmarvin]

I'll be defrosting mine again today. Mine freezes up every 7 to 10 days. Its a terrible design and how they can continue to sell these is baffling.

[@adenrahaman8828]

Mine too

[@ChaosBW]

If people buy then it will sell Simple as People are lining up to inject themselves with formaldehyde, mercury, lead, aluminum, and genetically modifying RNA injections People are stupid

[@cmidnight7074]

Mine has been freezing literally anytime it starts working good.. Fills the Ice Drawer and then it says nope, i'm gonna pour water all over everything then freeze it!

[@texast7062]

Been suffering through this same issue for over 2 years now. Disgusting! Never again

[@alb12345672]

I Have a 20yo whirlpool that works great. I was thinking of getting one of the new fancy Samsung fridges with the touch screen but I read so many headaches about it, I'm not giving up a working unit for some new non essential features.

[@anitachakita]

@@alb12345672 I agree - don't do it! We also had a Whirlpool for over 13 years without any issues. I decided to get the Samsung matching set of appliances. Biggest mistake ever.

[@armandonieto8122]

This also happened to me, what I did was defrost it with a hair dryer then I higher the temperature of the fridge and the issue stopped.

[@alb12345672]

@@anitachakita Yes, I pasted a $150 tablet on it and it and it keeps food cold, frozen and makes ice. I tried the samsung fridge tablet and it is pretty limited and it is not that impressive. Would never buy it.

[@shanam8625]

Me too

[@jfrivera7771]

what????? I thought I was the only one!!! I had the repair guy come out 5 times to try to fix it....It's crazy how this video popped up on my youtube! At least I know I'm not alone now.

[@julievanzile2482]

Just popped up on my feed too. I have the same issue with ice maker freezing over every couple weeks. So annoying

[@JAMESWUERTELE]

Same problems since 2009, ice problems and the water tank freezing on mine, again new fridge in 2009.

[@lifeisbutadream9369]

@SAMUEL JESSE it is a Samsung failure, JUNK it & move on like I had to do.

[@carolynsargent3473]

@@lifeisbutadream9369 paid to much money to junk it. The problem need to be resolved.

[@holikdad]

Samsung made a new ice maker platform, the part that freezes, and they're installing it for free. We had ours replaced/fixed last year. After that there was no problem.

[@jonathanwoods9843]

What I have found helps is to turn the ice maker on, let it make ice for a while (a few hours), then turn it off. You can then dispense ice until it runs out. Of course, this isn't convenient, and it's not a great solution. It's just easier than having to defrost it frequently.

[@jspinosa50]

Samsung technician said " SHUT IT OFF" I'm going to do that after 2 icemaker replacements.

[@DJL0455]

Dealing with this exact problem now. Samsung ought to get out of the refrigerator business until they fix their ice-maker issues. They absolutely suck!

[@got2getit204]

Me too and i had mines 2years!

[@xxZerosumxx]

Mine is starting to do this

[@wildone106]

Same here. Had my fridge for 7 years and suddenly no ice whatsoever.

[@dc2280]

There is an air leak in the freezer icemaker that allows this to happen. Manufacturing defect but fixable. That is why they asked them to cut the cords to prevent resale.

[@mindom]

I just started having ice maker issues. my fridge is 4 yrs old. There is no ice and the display screen is flashing 14 E and doesnt let me press anything else on the screen. i unplugged several times and nothing doing.

[@PlantzNThings]

We were fine for 2 years... Now having to defrost our ice maker is a common occurrence... It's recommended that if you aren't using a lot of ice to turn off the ice maker... but it takes a few days before there is enough ice to use... it Doesn't make sense.

[@whynotmina]

Me too!

[@daytona2924]

That’s ridiculous recommending to turn off ice maker

[@despuesdelatribulacion7613]

@@scotttild same thing is happening to us. Samsung is pure garbage!

[@robertben6435]

My Samsung ice maker freezes up also. So many people with this problem and still no recall

[@ericcampbell9055]

@@robertben6435 nope, but they are happy to ask you to pay 300 to fix a known problem.

[@Angeloflove-gs2zh]

I’m currently going through this issue right now. It’s so frozen that I can’t even get the ice bucket open, and we just bought this refrigerator in 2020..smh

[@robertben6435]

Same problem here

[@carolynsargent3473]

I purchased mine in 2019 and it's doing the same thing.

[@brettb5568]

Me too, I bought one back in May of last year and the ice machine sucks

[@davidwebb2568]

Same here right now. Happened a year ago, too

[@StealthNinja7]

Me too!!! I will never buy a Samsung appliance again! Fml!

[@eddwiggins4383]

I had one of those SAMSUNG models. It flat out sucked. I'll never own another Samsung product.

[@mango4064]

Ed Dwiggins Got a new fridge and it’s NOT a SAMSUNG. Never again with that company.

[@Jeff-uq7iu]

Samsung is total garbage

[@mghumphrey]

Same here. Wemanually defrosted it for a year. Finally got rid of it.

[@pesomistic7656]

same

[@StephenBrewer89]

I love the TVs. But that’s it.

[@Richard-nb4iv]

" I would pay $2000.00 more to avoid this issue?" That fridge is already overpriced!

[@campkira]

2000 and it still broke..... let face it the damn design don't work on first place..

[@JbbJake]

I paid around $4800 with a sale going on, I got a fridge, oven, microwave and dishwasher all in black stainless steel. The fridge is almost 2 years old and i had to run several defrost cycles and pull ice out for almost 2 hours..

[@BertrandBarraud]

She seemed to like wasting money...

[@alfredvalrie5541]

Ppl want pretty, so much for the old Kenmore whites

[@DaiLenMatHo]

@@JbbJake I think the defrost heater sheath is bad. You can buy one at appliancepartspro or some others. But the first has a video to teach you how to replace it. I fixed mine about 2 months ago.

[@skylertravisnix5507]

My family and I laugh bitterly when these new refrigerators can't keep making ice. My parents had some old POS fridge from the 80s, whatever they could afford at the time, probably not much. It made ice reliably for 20 years until it got moved to the garage. If we put a new water line on it and hooked it up, it would likely start churning out ice again. I bought the entire Samsung line of appliances in a package and the ice maker is the only thing that routinely disappoints. They should admit their stupidity and fix it for good.

[@193322009]

Join the ongoing lawsuit and "maybe" you might get back some of your money, but I doubt it. We've been in the lawsuit for about 4 years and so far . . . nothing is happening.

[@amyrodriguez3008]

Can you tell me what the steps are to join the lawsuit?

[@faithfulmontanapatriot3110]

oh, just wait Skyler...the back of the fridge where it says "Twin Cooling Plus" will freeze up behind that panel. there's a guy that sells an additional heater on the copper tubing lines, but it shorted out almost immediately after installation. Samsung is garbage. We are going with AMERICAN MADE Whirlpool products. Best of luck to ya!

[@careymitchell4731]

In my mom's old house (unoccupied for 26 years) there is an old Frigidaire that has been operating without a problem since the mid-1950's !!! That's about 70 years ! Its simple, but it still works !

[@chriskannenberg7349]

Between this awful fridge and the washer dryer recall I'll never buy another Samsung.

[@bennymathew8531]

Samsuck

[@MELL09494]

Im right there with you.

[@cbijames7]

I have LG for the last 6 years and both washer and dryer work flawlessly.

[@757plp51]

Me either, been trying to defrost the ice fleet for 3 hours now and there is still stuff that won’t defrost.

[@757plp51]

Maker, not fleet

[@w257mbr6]

Just got off the phone with them and they don’t want to cover the cost to fix this problem. Why is it not a recal for this. Unreal. This not a cheap fridge. Wow.

[@heatherbarnhart6054]

It’s a design flaw. I have a 4 door Samsung refrigerator that had the same problem. My husband was able to fix it and hasn’t had a problem since. The flaw is the weight of the ice maker rests against the styrofoam insulation in the back of the refrigerator causing the ice maker to hang in the back. There are no screws or anything holding up the back of the ice maker which causes the ice tray to slant. The slant causes an overflow of water in the ice tray. As water escapes the ice tray, the temperature is constantly refreezing the water that escaped from the ice tray causing the ice buildup. My husband bought the updated replacement computer board and ice maker kit. In order to completely stop the ice buildup problem, my husband put a piece of expanding weather stripping under the back of the ice maker to help hold it up. He also caulked the inside and outside of the ice maker compartment. My husband fixed it over a year ago and we have not had any problems with it since then. This could easily be fixed if Samsung would redesign the ice maker so that it’s not resting on the insulation.

[@906lane]

I wish your husband had done a video on the fix for us to see it.

[@Marzen216]

Well thanks for that bit of information. I'm going to give that a try with ours, we're sick of defrosting weekly!

[@willobi53]

We had two of these junk refrigerators. the first one lasted a year (with 6 service calls) before Conn's replaced it under extended warranty. The second one lasted six months before it was declared non-repairable and Samsung finally gave us a full refund. Every tech that came out said Samsung was junk. I totally agree!

[@jmcwatchdog526]

Those techs obviously have no experience. Almost every appliance built now is made in China. LG and Samsung are made in Korea. LG started using a more energy efficient compressor but they break down more than often. Samsung has had issues with some of their Ice Maker designs, because they could not use the crescent cube heat release ice maker that is standard, China now owns the patent. Samsung has a great track record for little to no sealed system failures. Whirlpool, Maytag, Kitchen Aide, Amana, Crosley, Magic Chef all Made in China. GE Appliance Hotpoint, Cafe, Profile, and Monogram sold out to Haier another Chinese company.

[@chickchanteuse1]

@@jmcwatchdog526 I agree. We had an LG fridge a few years ago. After 2 yrs it just stopped cooling, completely. After many service calls (it was under extended warranty) they finally refunded it. We bought a Samsung to replace it and had no problems with it and found it to be a greatly superior machine in all its design and function. HOWEVER, when we moved and had to leave it we then bought another French door Samsung fridge. This one has been a disappointment. It has an interior ice maker that doesn't function well (and it's only 6 weeks old!), the freezer develops crystals, but mainly the interior just seems cheap. Our other one had great interior lighting that allowed you to see well even into the back of the fridge. This one has one light at the top. Period. The other one even had lights in the crispers when you opened them. This one, nada. I am not happy with it. As with many companies they are cheapening their products but still charging out the wazoo for them.

[@anthonymartin2412]

ice make is lol

[@193322009]

I really, really wish I had searched through KZbin, to discover this problem, before spending lots of money on a very poor designed fridge. We cannot use our ice dispenser anymore so I found some nice old fashioned metal ice trays and get my ice cubes that way. It's simple, reliable and it just plane works! No electronic crap necessary. Many times the old fashion simple designs are far better than the new electronic ones.

[@evilwoodchuck]

@@jmcwatchdog526This has nothing to do with where the machines are made. The bottom line is that icemakers belong in the FREEZER. If you put an icemaker in the Fresh Food compartment, you will have problems. It doesn't matter what brand it is, they all suck. Samsung's suck the most, they've revised it 18 times, and guess what... it still doesn't work! If you want an icemaker with a dispenser, the only way to accomplish that without problems is to get a side-by-side. End of story.

[@Babuiski]

Appliance technician here: I absolutely hated getting this calls at my old company. The first fix Samsung had us do was in install these metal "Y" clips on the evap/heater coil, replace the plastic seal, and to pull back the water line 1cm. It also never worked. The second fix was far more drastic involving replacing the ice maker, sealing the rear of the compartment, and even replacing the control board. This barely worked either. Sure enough within weeks or months I'd get a callback and then I had to head back and try another desperate fix. It was bad enough doing it within the warranty, it as even worse when it was COD. Now that I run my own company I take the time to present the fixes to my customers but I make it very clear they have high failure rates. It's never a good situation for any customer to be in. Some opt for the first fix since it's much cheaper. They're so desperate they'll try anything even if it's a gamble. No one ever pays for the second fix which runs into the hundreds of dollars. These days once I get the call I let them know that their best bet is to use a steamer every couple of months. You can get one from Amazon for $30. Don't use a blowdryer since it can burn, melt, or deform the plastic. Or better yet stay away from Samsung.

[@JohnCBrown-me8gj]

you seem like the right guy to ask what brand refrigerator that you would suggest?

[@meauxjeaux431]

@@JohnCBrown-me8gj Good question John. Hope he answers you.

[@Babuiski]

@@JohnCBrown-me8gj Most brands are the same in that they're all made with short lifespans. That being said your best best is staying away from any fridge with digital controls. Computer control boards are very expensive to repair. The best fridges are controlled via mechanical timers. Simple, cheap to replace, and much more reliable. Technicians love these types of fridges since they're synonymous with easy work. Takes 15min to diagnose. The complicated digital ones that have multiple evaporators, sensors, and multiple control boards are a nightmare to diagnose since there's so much to check. We often know what's wrong in the first few min - we spend the rest of the hour or two checking everything else to make sure. If you really want an ice maker don't get any door-mounted ones. They're inherently complicated machines. In some cases it's essentially a mini-freezer inside a fridge, plus a complicated feeding mechanism. The water and ice dispenser in the door have their own issues, too. The water line, power and control cables must be fed through the hinge. Get an ice maker that's inside the freezer section and drops into a bucket. This way it already takes advantage of the fact that it's already in the freezer. No elaborate feeding mechanism. The biggest tip I can give you is that you're not paying for better, you're paying for more. When you take away all the fancy stainless steel, digital screens, fancy features....the core components are the same. The same compressor, the same evaporator fan, the same cheap shelves, etc. Go with simple, analog, and you really don't need all those fancy features. Ever ride an 18 speed bike? Do you actually use all 18 gears or do you just use a low, medium, and high gear? You won't believe how many angry customers I've had who bought $4000 Samsung, LG, Whirlpool, Frigidaire, GE, etc fridges and were so angry they had yet another service call within a few months or a year. One guy was who angry he wanted to load the fridge onto his pickup and dump it in front of Best Buy. Best of luck, and remember the salespeople aren't technicians and are just fed handouts from the manufacturers with talking points.

[@Xiteg]

@@Babuiski That was a well written post. Thank you. My question to you is, with the way these appliances are now a days what do you think to be the average lifespan? I am going on 6 years and the icemaker is unusable now and the fan towards the back of the fridge on the inside is hitting ice that has built up on some coils. A full 24 hour defrost will temporarily fix the issue but it comes back later, sometimes a few weeks or a month later. Is it better to TRY to get the fix(es) done or just spend the money on a mid range fridge?

[@robsapplianceplus6071]

@@JohnCBrown-me8gj Amana, Maytag, or Whirlpool. GE is ok as is Frigidaire/Electolux. Stay away from LG and Samsung appliances all together.

[@rgarcia2418]

We bought our French door-style refrigerator back in 2019. This freezer problem happened two months after we installed it. It was under warranty, so it was "repaired" for just a service charge. It kept happening to the point that we no longer use it. Buyer Beware!! don't buy this refrigerator with this type of ice maker!! Piece of junk.

[@sef5155]

I been having this problem on both my Samsung refrigerators . How do I get info to join the lawsuit. I live in texas

[@luciaguilera7068]

Me too... over a year with this issue... unable to fix it...I can't afford it...the noise is crazy during covid-19 online classes it was embarrassing

[@tigerlillyjilly]

They are programmable and have a method to defrost itself. It's on you tube.

[@DR-er7si]

@@tigerlillyjilly link?

[@barbarawilliams1092]

Call 1 800 Samsung & give model no. It’s inside frig. They will send repairman for free.

[@beausw]

Never will my family buy another Samsung product. Same problem here. Saskatoon Canada.

[@vladimircosic9392]

Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped

[@strongisland7015]

Vladimir Cosic Those are good tips but they won’t stop the problem. I’ve had 3 separate repair company’s check my ice maker. They did the silicone inside and out. 1 month later the ice builds up inside again. It’s a Samsung defect with their ice makers and they all should be recalled.

[@mango4064]

STRoNG iSLaND I was able to fix my Samsung refrigerator PROBLEMS. I got a new refrigerator and it’s NOT A SAMSUNG👍

[@strongisland7015]

Geo Man lol I’m gonna be fixing mine the same way my man!

[@RideRedRacer]

Samsung needs to just stick to phones

[@omcbob37]

My Samsung frig worked fine for the first year or so before the icemaker started freezing up and jamming like this. I used some silicone sealant to seal up the icemaker box but even with that, I still had to manually defrost the thing with a hair dryer every couple of weeks. Finally, after only about 5 years of total use, the compressor took a dump last week. I just decided to replace it with another brand of frig. Surprisingly, my 11 year old LG beer frig out in the garage with its failure prone linear compressor still runs great and I've never had a problem with it.

[@danjones480]

I've been dealing with this issue for 2yrs now, Samsung is complete junk.

[@Fourofakind-22B]

I had the same problem. A repair man came out and siliconed the edges of the ice maker from the fridge, and it worked.

[@vladimircosic9392]

Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped

[@EagleEyeKnwYrRights]

Dan Jones yeah me too. Has there been an update since this video?

[@danjones480]

EagleEyeInsp DE I watched a few KZbin videos. I inserted a small nylon cord inside the seal in the door where the ice drops into the door. Just to make the seal a little more "puffy" and press against the ice maker. It seems to help a lot. I've only had to defrost 1 time since this.

[@Javelin3o4]

Samsung created a ice maker service kit, it's been or for a few months. Includes a new main board, ice maker, drain tube for the auger, and y clips for the cooling loop.

[@ccolt8460]

Mine was fixed permanently by Samsung. The part that makes the cubes was replaced along with the electronics inside the ice box and the refrigerators mother board in the back of the refrigerator. In addition, insulation that looked like calk in tube was inserted into the entire housing of the ice box. This seemed to resolve the problem of ice melting and refreezing as a result of an ice maker being installed inside of a refrigerator. So basicly, you have to be lucky enough to get a repairman who knows what needs to be done to resolve this problem permnaently. Why Samsung is not able to resolve this for all existing customers and all new unsold units is beyond me.

[@paulwoo1975]

Samsung fixed mine too. Completely replacing the ice maker unit and replacing the main motherboard for free three years out of warranty. Now it's the best fridge I've ever owned.

[@talkingtinkerbelle959]

Dang mine's like almost 15 years out of warranty you think they'll fix it? I could never understand why my vegetable crisper was filling up with water, I kept thinking it was something I was doing now I know but I'm going to fix it. This is not a nice lady incident I have found so many people on KZbin that have to fix their own also because the part that they put on there is ineffective

[@jesselaing5594]

Not just Florida in Texas my Samsung ice maker has to be cleaned out monthly since the day we bought it. We also had a repairman replace the unit under warranty but he told us it wouldn’t help. We won’t buy another Samsung refrigerator.

[@shaneintegra]

In today's world. YOU are the product tester

[@mrniusi11]

and look at all the morons rushing for experimental vaccines

[@UltraGamma25]

Yes

[@TheNYgolfer]

@@mrniusi11 You are the "moron". These vaccines have been tested on volunteers throughout the world who were then exposed to the virus after bein vaccinated. Less than one half of one percent of them got ill. For over 900,000 in this country alone the vaccine came too late. Irresponsible , selfish, ignorant "morons" like you are holding us back.

[@mrniusi11]

@@TheNYgolfer You believe 900,000 people died because of this virus, you're a moron.

[@shaneintegra]

@@TheNYgolfer for all we know the people that got the vaccine will have a greater risk of cancer or some other messed up illness... You don't know, nobody does... Which is why the FDA did not want to approve it. They're weighing the odds for us though and if we should get something bad... That will go away after all of us die and won't affect the next generations. Main goal at the moment is to get control over the virus

[@Ma22natayo]

SAMSUNG.....RECALL this model or lose your "reliable" brand status in the US MARKET !!!

[@Ma22natayo]

@Pun Jab I HaHa...Thanks for reading it.

[@jackwyatt1218]

@@Ma22natayo reliable is a myth. I know plenty of experienced, good repairmen that refuse to work on any Samsung appliances

[@Ma22natayo]

@@jackwyatt1218 Sad... I will now have to second guess when buying my next Samsung appliance.

[@laverndowsley8850]

I bought my 4 door in 2017 and thankfully purchased an extended warranty. My problems didn't start until 2019 when an ice dam formed and the machine stopped producing ice cubes. The first time I cleared the dam on my own but when it happened again a couple months later I called on the warranty. The fellow came in and resealed the ice unit and I worked well until early this year when the ice dams became a constant problem. The same repair man came, still on warranty and he told me that this is now a recognized issue and told me that there was a kit he had to order that would swap out parts and hopefully prevent the issue. That was about a month ago so time will tell...

[@jasons2832]

Same issue. Garbage product. Get the word out to your friends.

[@vladimircosic9392]

Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped

[@jasons2832]

Vladimir Cosic thank you, I replaced the ice maker with a newer model, sealed all the edges with silicone and installed the Y clips on the element. It’s better but still had to defrost every few weeks due to the drain freezing up (design flaw). Now I just put tape around the crease where ice drawer meets the housing, and it seems to be better so far.

[@mstngken]

Class action lawsuit the only one that wins is the lawyer. Samsung refig are just plain junk.

[@jungapo2]

i participated to samsung class action suit. samsung settled, but i didn't get any money. only the lawyers get the money.

[@DaiLenMatHo]

Samsung refridgerator sucks! My defrost system in the evaporator failed. I replaced with a 80 buck heater and 4 hour labor. It seems working fine but the temperature and other controls dead! Never again!!!

[@vicfi001]

@@jungapo2 how you do that?

[@jungapo2]

maydafierro i found the lawsuit on the internet and then i filled up the form provided by the law office. google it if there is outstanding class action lawsuit against samsung refrigerator.

[@carladatri3505]

ALL Sansung appliances are junk. Will never ever ever ever buy again

[@AngelDiaz-fn7eb]

This is the issue mentioned in one of the comments. "there is a small, but constant leak of warm air into the colder area, causing condensate and then subsequent freezing of said condensate." Warm air is getting into the ice box and freezing the moving parts solid. I saw a KZbin video showing a person putting metallic tape alongside the ice box and it fixed the problem.

[@misterindependent7994]

As an appliance repair man. I recommend anything but Samsung or LG.

[@misterindependent7994]

Kenmore Elite is Samsung in disguise just so you know.

[@Pro1er]

So what do you recommend???

[@misterindependent7994]

If I had make a recommendation it would be mid range Frigidaire.

[@Pro1er]

@@misterindependent7994 Thank You.

[@jvillain27]

Also repair man. Have samsung fridge. New ice maker PC board and heated drain tube. Samsung provides concession for all parts. Frigidaire needed air handler. Ge had freezing line in door. All brands have issues.

[@johnanderson5179]

Samsung should sell blow dryers that come with a free refrigerator. Spent 3 hours trying to free ice bucket. :(

[@blakemattingly7493]

that'll warp the inside of your icemaker and make your entire fridge nonfunctionable if you're not careful

[@193322009]

@@blakemattingly7493 I warped ours and now I cannot put the ice bucket back in. We joined the lawsuit but are still waiting for results. Screw Samsung!

[@domingowork8571]

Use a steamer to clear the build up. Never use a heatgun or blow-dryer in a fridge.

[@pyro4vida]

@@193322009 how do you join the lawsuit..???

[@replynotificationsdisabled]

Do the forced defrost. Of course they don't include the steps I the owners manual. Hold freezer and lighting for ten seconds, then use lighting to cycle to fd

[@bradeisenhauer6294]

I fixed mine! All it took was a different tray warmer resistor that loosens the cubes. I just changed the resistor value to the warmer so cubes don't get stuck and it pushes more water for next cube cycle. So now it warms tray better and ejects cubes and then goes to next cycle.

[@Kickstandsup83]

Thats not what causes the frost build up. There is an OEM repair for this now thats effective.

[@bradeisenhauer6294]

Well it fixed mine has never frosted up once since

[@thomasnormand9556]

Can you provide more information on the modifications you made? I would be most appreciative!

[@paradoxicalmom]

I have been dealing with this for 3 years. There should be a recall.

[@rmanios]

Same with us

[@greywolf7586]

Same here.

[@despuesdelatribulacion7613]

I’ll never buy Samsung again, either.

[@tuts351]

Calm your tits, It doesn't happen with every model.

[@catalina8677]

I have the same problem!!!! Ice everywhere inside my fridge BEHIND the plastic covering!

[@billkendrick9465]

I know what’s wrong and can fix it

[@DadaIorian]

@@billkendrick9465 What’s wrong and how would you fix it?

[@acmesarah]

Samsung has to pay to fix it. It's still under warranty because of these problems. my fridge was 5 years old and they came to replace it--unfortunately, the tech then proceeded to break the rest of the fridge which now doesn't cool--AT ALL. I'm fighting with Samsung to pay for the whole repair since they only want to cover the icemaker.

[@kenmiller8389]

Have a samsung french door model started freezing up a year after we bought it .Never again .

[@frankrobertson7325]

Same here. Had it repaired once and the warranty ran out and it started freezing up again in the back. I did find a video about Forced (manual) Defrost mode on a Samsung Refrigerator and that did help. Otherwise we took out all the perishables and turned off the power breaker for 24 hours to defrost it. A real pain. Never again.

[@kimkas7]

Yup. Mine also lasted about a year. Spent one full year trying to get it fixed and it has been pure decoration since. My washer was also junk.

[@erichargrove2287]

Raise the front of the fridge up.

[@kiiddkev751]

Eric Hargrove by how much? i raised mine up it still been freezing

[@gilbyguerrero8786]

Same here, been dealing with this for over 3 years.

[@scavuman]

we have had never ending problems with our Samsung Refrigerator. The ice maker has the same problem, and we have just given up using it, and we have water that collects under the deli drawer because the cooling coils inside of the fridge freezes up causing the cooling fan to hit ice buildup, and make a loud irritating noise at all hours night and day, as well as the drain freezes up where the defrosted ice is supposed to melt and drain down to a collection pan. Samsung knows that this is a major problem with their fridges, and instead of fixing it, they will sell you a kit to supposedly remedy the problem, However The Kit Does Not Work !

[@tbone471]

Mine has been repaired 3 times in 3 years. The repair guy said its a Terrible design that can't be fixed.

[@DesertDigger1]

Remember when we manufactured appliances in the United States?

[@ProstateMassagerConnoisseur]

Pepperidge Farm remembers.

[@Denimus92]

Does not apply anymore, i'v got a new 2018 Toyota Camry made in US, i'd rather had a used 10 y.o. Japan one, would last more...

[@DesertDigger1]

@@Denimus92 I have a 2011 Camry built in the U.S., 7 years now, it's been a great car gets excellent gas mileage, before that I had 96' Camry, I actually liked it better then the 2011, before that I had an 87' Toyota 4wd pick up for 10 years.

[@blackbirdhollow3889]

DesertDigger1 - ....and a $400 fridge would last for 40 years!

[@andyh8239]

They are called SubZero. We still do but you are all too cheap to buy quality.

[@RetiredinFL]

Samsung has come up with a fix! We dealt with an ice maker that constantly froze over and needed defrosting for 4 years. Many service calls later, Samsung shipped all the parts for the new ice maker, including the modification that prevents freeze over. The repair tech came about a week later. We have had ice for the past 8 weeks with no freeze over or dripping water from the ice maker. Recommend calling Samsung and insisting they send the free repair kit and the services of a tech at no cost to you.

[@paulmelvin4317]

Same problem in Pensacola. Just had the hair dryer out again yesterday. Am done with Samsung.

[@EricGarrison5555]

I had a different Samsung refrigerator and had another issue. It turned out my neighbor had the same model and had the same problem. Samsung refrigerators suck!

[@cartmakers2575]

Great info. Now how about the inverter compressors in the LG and Samsung, they are garbage. I have the class action law suit (ended in begining of 2018) LG compressor in my fall of 2018 unit. Real hassle geting warranty service, few servicers and none in my area of Port "Charlotte. The compressor replaced , the evap replaced the fan replaced in October. The control board replaced in January (all in seperate service calls). Less than three weeks later, my freezer was at 26 degrees. Luckily I caugt it to move stuff to garage freezer. Been a big problem dealing with LG customer service, they are as bad as it gets. The LG presidential liasion people have stopped returning my calls. Right now trying to get LG to buy back. When the unit stops working it has to be reset by unplugging it and reconnecting. They say it can happen with temperature flickers or outages. This is FL, that stuff happens. How do you take care of that when on vacation? I purchased temp sensors to notify an app on my phone when out of temp ranges, but no way to remotly reset. That I know of Samsungs inverter compressor has similar issues.

[@brucegordon7248]

Takes me back to the old days when companies advertised the 'frost free refrigerator'. I never thought that ice-maker's would have the same problem. I haven't heard of any other brand experiencing this problem.

[@michaelkarp1226]

Our top-of-the-line 5-door Samsung refrigerator has been fixed eight times. Each time, the ice making unit had to be either repaired or replaced. Nothing worked. We bought our fridge from Lowe’s, whose service department was first rate. However, numerous local repair services (We pretty much met them all) have told us that Samsung is a terrible company to work with, and that they do not honor their warranties. Additional problems: shelves and shelving brackets break easily, and are very expensive to replace; user manual has many errors. My family, my extended family, and my neighbors in Massachusetts will never buy another Samsung kitchen appliance of any sort.

[@delaineyjohnson8238]

Yeah our side bins have broken and needed to be replaced 2 years into having our Samsung. But we had a whirlpool before and had a freezer go completing toast. I just think in all nothing is made to last anymore. My dear grandmother had a refrigerator she bought in 1950s and was still working in 2010 when she sold the house.

[@erikag.5705]

We also have the issue with the Ice Maker also it is impossible the clean the last glass shelf on the bottom, Samsung made a 3 peace drawer all in one part no way to remove the glass to clean it. Now we also have a new issue the fridge started to smell bad even though it is clean. We never had an issue with our Sears model. What can we do?

[@alexchauss9305]

Same issue here with Samsung ice maker, I use to defrost it every month but gave up cause it freezes back up in 3 weeks time. I won't buy a Samsung fridge again

[@jenpw1525]

How do you defrost it? I haven’t figured out how to turn off the freezingb

[@alexchauss9305]

@@jenpw1525 I would use a blow dryer on low heat setting while placing towel to catch the ice and water after melting

[@ivang8655]

Same issue, same 4 door model. Don’t buy Samsung refrigerators, period.

[@TheLenoraK]

Were you able to join the class action suit against samsung?

[@theendlesswanderl8149]

If you don't bye samsung appliances I'm out of a job. Plz they are decent products.

[@ivang8655]

@@TheLenoraK no. Didn’t know about it, and have disposed of it since. Won’t ever buy Samsung products again. Whirlpool or GE for Fridge only.

[@ivang8655]

@@theendlesswanderl8149 maybe not refrigerators, or ones with ice makers, anyway. Haven’t had an issue with washer/dryer for 6 years.

[@Strawberrylove0609]

Same here same refrigerator

[@daniel_martin]

The refund process is a 3 month ordeal. I spent 8 hours on the phone with Samsung and sent multiple emails. Eventually I received the refund. I will never buy ANYTHING from Samsung again. The entire process was a nightmare.

[@angelderden9102]

Did they refund the full amount?

[@daniel_martin]

@@angelderden9102 my fridge was several years old, so I was refunded a lesser amount based on depreciation. About $700

[@mattatkinson5187]

I have been dealing with this issue for four to five years now. I had no idea it was a larger problem. I actually have not been able to get the ice compartment out for over a month now, because it is so frozen and I am not defrosting my whole fridge for it.

[@kellil4050]

Wow! I have the same issue. I scheduled repair service a couple of days ago. They said they will cover the parts and labor even though it is no longer under warranty. Now I know why.

[@alisonmcbetter3222]

Mine died 13 months after we bought it just when there is no more warranty left to request for any sort of service calls. So frustrated, but didn't want to throw more money into the trash, so we went and bought a new whirlpool and it hasn't given us any problems since for more than 4 years. We then put the Samsung refrigerator into the garage so we can use it to store oil and coffee beans to make good use of the insulation since we spent so much money on it. Even now whenever I heard the brand Samsung refrigerator, I feel so nauseated because of the stress that we have to endure during the break down.

[@441meatloaf]

Why is there an ice maker in a regular fridge compartment? Shouldn't ice making be in the freezer?

[@girthysmurfster]

You'd think so. Apparently Samsung's engineers thought they were smarter than everyone else who put their ice makers in the freezer section. Oops.

[@smoke.007]

The ice maker is up there so it can serve ice and water through the door into your cup.

[@girthysmurfster]

@@smoke.007 Thanks a lot for explaining that. If Samsung's engineers got it right, I'd be impressed. Instead, I'd prefer the other designs that either put the ice maker and water dispenser in a side-by-side freezer section or a water dispenser inside the door of the fridge section and a separate ice maker in the bottom drawer freezer. Either is better than a frozen solid and non-functional ice maker. But again, thanks for the design lesson.

[@avidgamefan]

@@girthysmurfster We had a couple of LG refrigerators that had the same ice-in-the-fridge design. The first fridge had problems with the icemaker getting stuck (not iced-over, though like in this video). We got a newer LG fridge of similar design, and the icemaker didn't give any problems for years. So, either they fixed that particular problem, or it was just a problem with the first one.

[@DianeMarie85]

Ive been on the phone for hours /days with Samsung going round and round about the twin cooling system that is iced over as well as my ice maker that I have to de-ice every couple of weeks to keep the ice able to flow through. This is crazy as my French 4-door refrigerator is not even 6 years old!

[@shirleywoodall1684]

Did Samsung ever resolve this issue for you?

[@cliffodiver]

Now I know I'm not alone. 3 years of this BS. You lost us forever Samsung. No phone, no SSD, no appliances. Never again. It's a miracle I found this video and I definitely want in on this lawsuit.

[@delaineyjohnson8238]

Yeah and make sure you don't get Korean hybrid or EV vehicles. They literally leak fuel onto the engine and blow up, killing people.

[@iGoku1]

Calm down Michelle

[@shellz6843]

Washers and dryers too. Some companies should just stick to phones

[@Zeppelinlv2007]

Seriously, their washers are horrible. Broke down so many times. All that high efficiency water usage is nonsense. All those water savings goes out the window when you pay the repair cost of pump, motors, valve, etc. Now I own a top loading white boring machine, basic, no frills, no problem!

[@vladimircosic9392]

Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped

[@jspinosa50]

How come Samsung doesn't do this?

[@vladimircosic9392]

@@jspinosa50 that I don't know.

[@jamesbreen8566]

Anyone know the status of the lawsuit?

[@christineferguson1189]

How do I get on the class action?

[@richarddalmau5295]

You might get 20.00 or less out of any class acción,.... Attorney's are the only ones that get big money,.... good luck

[@4040qws]

Repair requires Installing Y clip kit on Ice maker and silicone the inside of the ice maker housing.

[@jmcwatchdog526]

As of 6/2019 there is a repair kit that fixes the problem, its based on model serial and revision number. The kit includes new ice maker, new auger drain assembly , upgraded main board and the ice bins get replaced as well. If the kit is installed correctly It wilt solve the issue.

[@celmt6068]

hi, just wondering if you can give me more details info on the repair kit (how much and where to get it). We been defrosting with a hair dryer about every two months. Thank you.

[@CaptainRanger1]

I came across this video as I'm dealing with this problem. It's November 2020 and I can't believe Samsung still hasn't owned up the problem.

[@jeremyyarbrough4714]

I HAD a Samsung French door refrigerator and it sucked. What a terrible appliance.

[@victor6721]

Why did it sucked thank uou

[@porterhouse0]

USA EAGLE7 what an amazing contribution to the conversation.

[@balloondagger0]

It’s odd. We’ve had our Samsung fridge for 6 years now, and it’s only been giving us this issue within the last 6-8 months.

[@rem40x308]

I have the other issue that the drain freezes. Did the repair of changing the small part that warms the drain, but still froze. Yep, Samsung is a piece of crap.

[@stephengutsch6366]

Victor Reyes Same problem, it stops up and drips all over the floor

[@stephengutsch6366]

Victor Reyes Oh and you get a big giant sheet of ice underneath the vegetable drawers

[@jungapo2]

one person attached a bare copper wire to the freezer evaporator heater to prevent frosting the drain line/hose. you need to open the freezer evaporator cover to do it though.

[@bt6079]

I have the same issue!

[@rem40x308]

Yea. I had the big sheet of ice under the drawers. Had to get a big syringe and run hot water thru the drain until it unclogged completely the frozen drain until I heard the flow of water drain into the pan both times I did the fix. I have adjusted the temperature to not be to low also. Hopefully that will work.

[@b8702131]

Never had a problem with the ice maker in my freezer. It's a little plastic tray that I fill with water everytime I take out the ice cubes.

[@JAG77productions]

How do I get in on class action lawsuit ?

[@Jeepjones85]

I work on appliances for a living and I do get a lot of calls on Samsung ice makers, it still blows my mind anyone would spend 2 grand or more on a refrigerator, I tell customers all the time to buy refrigerators with less bells and whistles. All this stuff is made over seas and is going out constantly. The government needs to mandate appliance manufacturers to a higher standard. It’s absolutely ridiculous.

[@patriciapumpmatruglio6647]

Next fridge I buy is going to be just that, nothing more. I will buy a seperate icemaker to make contious ice. So over the stupid icemaker freezing up.

[@chilitoday]

It is mind blowing that ppl pay $2k for a fridge but what’s the alternative? Sears is gone!

[@JLIII-hh1pi]

I guarantee Trump is going to fix this and many more problems with foreign AND domestic items, when he returns to the White House. MAGA!! 🇺🇸

[@jdomb7832]

We have the same problem. How do I go about getting this problem solved.

[@YoungBlaze]

Giving it to me

[@oponnn]

use the auto defrost mode periodically and it will solve it.

[@johntrevino2919]

I am so glad I found these videos on KZbin. I thought I was the only one. We bought our Samsung refrigerator in February 2021. We have had an issue with the ice maker since we bought it. It does make ice, but the ice melts and clumps together. So we constantly have to keep pulling out the tray and breaking up the ice. This is ridiculous. I thought my paying a little more for a Samsung refrigerator as opposed to buying a cheaper one, we wouldn't have any issues. I am so glad to see that I'm not the only one having this issue and I will be calling Samsung on Monday. 😡

[@SelkirkSoapCo.]

Did you get anywhere with your call? mine has been acting up I need to call Samsung as well

[@johntrevino2919]

@@SelkirkSoapCo. Yes. They sent a tech that replaced the ice maker completely. He also sealed some areas where air was getting in. That was causing the ice to melt and stick together. Now the only problem is, when I turn the ice maker off, it turns on by itself a few hours later. 🤔

[@SelkirkSoapCo.]

Thanks for letting me know I'll be calling them !

[@marquizzo]

@@SelkirkSoapCo. I called Samsung customer service about 6 months ago, and they sent a repairman to replace the ice-making unit with a fixed version that shouldn’t have this issue anymore. Free of charge, all they asked for was the serial #. I think the class-action lawsuit worked! Did they give you an appointment yet?

[@katm41]

Thanks for the information it’s my 3 time time that this has happened 😡

[@briangillespie3914]

Easy fix. The problem is air from the refrigerator (37-41 degrees) is sucking into into ice maker compartment which should be at 0 degrees and causes ice buildup. If you take the ice bucket out, shine a flash light up UNDER the ice maker compartment (not the ice maker) while looking into the ice maker compartment you'll see where light is coming in. ALSO, if you put the ice maker bucket back in and close the left hand door (the one with the flipper on it) and look into the refrigerator from the right hand side (stick your head in fridge) you'll see where the "dispenser door gasket" makes contact with the ice bucket. If you reach in and barley pull down the dispenser gasket where it makes contact with the ice bucket closest to you then you'll see the other side has a small gap where air is also getting in. The fix: First, if you're unable to get your ice bucket out then you have to turn unit off for a few days. (I know it sucks - you'll lose your food). The long term fix requires using sealant around the entire ice compartment (where you see a small crack and light is getting in), then roll up a torn piece of paper towel or bubble wrap about the size of a cigarette and stuff it into gasket (white gasket) that connects to bottom of ice bucket, it'll firm up that gasket and won't be noticeable (I have about 100 customers in Houston who have paper towels stuffed in their gasket, lol.). IMPORTANT: For this to be a successful repair and your ice maker is currently frozen up I HIGHLY recommend turning unit off a few days to defrost ice maker compartment completely. Simply using a hair dryer or steamer to defrost can warp those flimsy Samsung walls and then you have more problems. Also, there is a small fan behind the ice maker that's frozen up too and must be defrosted by either unplugging unit for a few days or removing ice maker. I DO NOT suggest removing the ice maker unless you're a PRO, such as myself, because the ice maker actually wraps around (pac-mans) a single evaporator coil and has to be bent slightly to get the ice maker out. If you damage that coil then your fridge is TRASHED! If your're in Houston area, look us up, Gofar Services, $110 job.

[@freedom1439]

My parents gave me a fridge when i moved out, it was about 20 years old when I got it.....today its 60 years. Still going strong. I have turned down offers up to 3000 for it......

[@stephengutsch6366]

Freedom 1 Picture come on now picture

[@Sparky-ww5re]

I know. My great grandmother brought a new chest freezer around 2000 or 2001, Thanksgiving 2017 a week before it stopped working. Because grandmother only goes to the basement infrequently, she didn't realize it had stopped working between when she went shopping for the Turkey ahead of time to just a few days before Thanksgiving when she went to take the meat out to thaw. Lost probably over $100 worth of food. Before she got that new chest freezer she had a really big chest freezer that could hold a half cow or a whole pig and many more fixings as she had a husband and raised 7 kids. She got the really big freezer around 1953 or 1954 because at that time great grandpa was working for Detroit Edison and back then employees could get appliances through the company no interest and they would just take so much out of grandpa's paycheck every payday till they were paid off. And at the time she purchased the smaller freezer the old one still ran like new. She was just downsizing because she live alone after grandpa passed in 1993 and trying to be more energy conscious. Now looking back to when all thay food spoiled she wished she had kept the old freezer as it was such a quality made product, not the Chinese or Taiwan junk they shove down our throats these days. The only thing they are good for is an oversized roll of toilet paper

[@johnf8390]

I doubt that.

[@b0b0-]

I'll give you $5000. Gotta have it

[@Zeppelinlv2007]

Best I can do is $5

[@toycarcollector]

We bought our Samsung appliances from Lowe's with extended warranty in 2013. Didn't figure the Microwave would need a long warranty just the Frige, Stove and Dishwasher. Ok well the Microwave crapped out and had at least 5 service calls while under warranty. We replaced it when the warranty was up. Our Frige is the one with the 2 Ice Makers, one in the frige and one in the Freezer. Of course the one in the frige is a problem. It worked for about a year and went out. Ice would freeze in the tray and not come out. When you have a service each one is at least two visits, one to diagnose and one to replace parts. By service call 6 we were starting to think about how to get a replacement under warranty. NOW HERE IS SOME ADVICE FOR EXTENDED WARRANTYS - Our Lowes warranty said free replacement after 4 unsuccessful service calls. BUT the small print says that if you call back for the same problem in under 30 days that call does not count. So to build up the calls needed for replacement you have to wait 30 days between repair attempts in order for them to add to the total you will eventually need. Oh and Lowe's in this case tried to change the service records to make two of the calls not count. They did have to give in when I had proof of the dates. Finally after 3 years we were given a refund. We turned off the upper ice maker and just open the freezer to get ice. I do have a collection of 5 ice maker parts and every so often I plug one in to see if anything has changed, hope springs eternal...nope!

[@OKmetrologist]

Watched this several months ago, My Samsung was one of those with major icemaker problems, Had the Geek Squad out 5 times over 3 years with no result. My fridge is a 2014 model (2021 now) Answer: thats 7 years old. I had just gotten use to defrosting every two weeks. Then I called the number listed in this story, under a week they were done and fixed it. FREE. PROBLEM, Motherboard was defrosting both freezer and fridge at same time, In 2018 Samsung changed the motherboard for two different cycle times freezer 5 minutes longer cycle time, Of course they sealed the ice unit, changed the entire ice maker even ice bin since the seal around it can also compromise the air flow.

[@somobreathe1309]

What number? I need to call asap! My ice maker hasn't worked in months

[@johnsmithson8020]

@@somobreathe1309 Call the number listed in the story lol. I'm not so sure this will fix the problem. Samsung fridges are FN garbage.

[@jmcwatchdog526]

As of June 2019 A service kit that fixes the problem. Some of these people give bad advice. The Koreans make better product than China. I have been in the repair industry for over 40 years. I have installed hundreds of these kits with no additional issues.

[@edwardgaddis8333]

Used to work on Samsung. Absolute junk just throw away junk. Stay away from Samsung.

[@1938Knucklehead]

Wow. Thank you. I thought I was losing my touch as a handyman helping a friend! I quit that project as of now after watching this. Thank you for this

[@charliesierra6919]

We've got one and it freezes up every month or so and we just put the blow dryer on it to defrost. Good times.

[@lorettasoltero4793]

Charlie Sierra I have to use a blow dryer every other week for this issue so frustrating and now my fridge is not cooling because the ice build up on the motor

[@charliesierra6919]

@@lorettasoltero4793 I know. Last Samsung I ever own! My lower ice-maker even stopped for a few days for some unknown reason but luckily started working again!?

[@phillipmamouf-wiffarts1840]

My parents have this model and I always wondered why the ice machine was empty constantly

[@johnthomson935]

not to be rude, but was the ice maker accidently turned off? I don't use the ice maker but my spouse did and she finally complained lol, always the first question, is it plugged in? LOL

[@reginaldomanantan512]

Hi this issue reached Canadian Homeowners now, how can we file a lawsuit in here? Thanks for the help.

[@edclayton99]

Yep, I have the same issue too. They replaced it once already and after about a year same old thing again.

[@BostonBorn]

$4,000 for a Samsung Family Hub and my ice maker freezes once a week! Is there a class action?

[@OKmetrologist]

call Samsung they will fix it FREE regardless of age.

[@BostonBorn]

@@OKmetrologist it’s still an issue...making ice in trays now. Ugh! Did they fix yours?

[@NeesieGAMama]

We have the exact same problem!! So frustrating that Samsung won’t stand behind their product by recalling these.

[@Lauktar]

i had my eye on this fridge this saved me 3k of headache

[@bencruz9800]

The fridge is great but the icemaker is a great PAIN!

[@i80386sx]

No Samsung refrigerators are just trash. The blower fans always freeze up and the defroster has a known design defect. The freezers randomly stop freezing at times.

[@jerrycargill5062]

I wish I had known before buying the Edsel of refrigerators.

[@jackwyatt1218]

$3K is insane. More money than sense, imho.

[@theendlesswanderl8149]

other samsung products are good though

[@Hydrophish]

I messaged their support account on Twitter and received almost a full refund for a 4yr old fridge. So yes they are junk, but they took care of me out of warranty so can’t complain.

[@corymartinez6022]

Hydrophish what did they need from you to get refund?

[@danjennings6817]

We have had the same problem with this unit? Had them come out and make temporary repairs and it still is having problems

[@sjb2611]

I have the Samsung Fridge with the LCD screen and Family Hub. Love the design but HATE it for this reason. Have had it for 2 years and the ice maker started acting up after year 1. Samsung finally agreed to provide a full refund and I also fought them on the cutting of the cord requirement. Spent almost $4k on the fridge but will NEVER buy another Samsung.

[@xlr8wme]

Same with mine too!!! Have had issues with it since day 1, 4 years ago!! So frustrating!!! Will NEVER buy a Samsung Appliance Again!!!!

[@imawoodgrain]

We're dealing with this problem right now! We couldn't get the bucket out and by the time we got the fridge low enough on food to let it melt, the ice has snapped off a clip holding that piece on the top just below the coil. What a pain in the......

[@jamesashlock5235]

WOW, I can’t believe it! My wife & I have been fighting this ice machine from day one! We also had to replace a plastic drawer. (Yes I said plastic) And it cost over $100.00 to replace it! Don’t count on Samsung to help you out at all!

[@luciaguilera7068]

Mine broke too and I found one for $80 and I thought that was expensive for fragile plastic...dollar tree has stronger plastic! And I do have that issue with the ice maker, it has been almost two years...the noise is very annoying.

[@johnsmithson8020]

@@luciaguilera7068 That noise is the fan inside the fridge. That builds up with ice too. Samsung is junk.

[@jmcwatchdog526]

@@johnsmithson8020 Fresh Food evaporator rework, upgraded drain will solve the issue. Should be covered by Manufacture.

[@Mushruums]

I have that same samsung refrigerator too and I have this exact same problem. I just started making my own ice

[@cherylluzinski2439]

Lol!!! We have the same problem with the ice-maker in our Samsung fridge and after repeatedly going thru the process of blow-drying & using a knife to break off the ice, we have turned off the ice-maker and now make our ice the old-fashioned way with trays! We will NEVER buy another Samsung refrigerator!!!

[@Mushruums]

Cheryl Luzinski I also bought a Samsung wine cooler at same time as fridge and it stopped working after a year.

[@beverlyuzelac4660]

Me too

[@arasyelo6774]

Doing the same thing and they don’t even have the replacement parts for them anymore.

[@armankhazraee]

Is there any news on this?? Can you do an update video, me and several other have had this issue for many years! And never knew about this!

[@darlaatkins6010]

I am currently having the same issue and have reached out to a lawyer and looking for others to join me in a civil suit. I have had my fridge 3 years and it has broken down every year and the compressor is now out right in time for the holidays and they are stalling trying to address it when the compressor has a 10 year warranty! Let's get together and make them stand by their lousy appliances!

[@armankhazraee]

@@darlaatkins6010yes I am ready.

[@jeanettesantiagotorres9019]

I need my refund since day one I’m having this problem

[@aroundthehousewithcarlosan21]

It is not only in the United States, I'm Panama, Central America and have had issues with ours. I've even had to repair it myself on a couple different malfunctions (I've posted videos). It's not a reliable brand for refrigerators, period.

[@itsjenga]

I just found this video after trying to figure out why my ice-maker wasn't working. We bought our Samsung 3 years ago and had no issues until now. Odd, but at least I see we are not alone and I can contact Samsung.

[@edymata-rieras5704]

And I thought that I was the only one 🤦🏻‍♂️. What a piece of crap refrigerator

[@nellybelly623]

Nope. Everyone I know has to use a blow dryer on their freezer every few weeks. Such a pain in the butt.

[@Strawberrylove0609]

Nope me too

[@gloperez8741]

Our ice maker doesn't work have to buy bags of ice!!! During the covid i invested in a small size and put in our garage i got it cheaper without the ice maker but i have ice trays and i luv them ,,but still having a 3,000.00 fridge and not to make ice and it freezes up!!!

[@gloperez8741]

Small Size different brand also!!i will never ever buy a samsung product!

[@gregstock3943]

Odd idea to use the STEAM mop to defrost the ice maker. I've been using my wife's hair dryer -- i.e. dry air!

[@TraumaER]

Ooof!!!

[@johnthomson935]

agree - dry air only seems logical!

[@rhondarogers506]

Per another video I watched, the guy recommended the steam because it doesn't get as hot as the air from the air dryer which could damage parts inside the ice maker. Then, you'll have more problems. See Ben's Appliances and Junk on KZbin. "Samsung Ice Maker Not Working-How to Repair and Replace EVERYTHING."

[@soju69jinro]

in general, dont get ice makers in your fridge. Any moving part will be the weak point of any operation. moving parts are maintenance required.

[@kenjaramillo1053]

My daughters Samsung stopped getting cold. The repair guy came out and “fixed” it three times. Once he warranty expired they stopped coming out. It’s sitting in the garage.

[@CannonFodder873]

...and my 70 year old Ammonia-charged "Viking" is still keeping my beer ice-cold in my garage. Sad, isn't it ? Cheap Cheap Cheap.