How to Fix Samsung Ice Maker

[@beachbum92629ca]

My Samsung 4 door was made in 2017. After months of defrosting, I finally got Samsung to come out and they replaced the ice maker around 2022. Seemed okay for about 3-4 months then started forming ice again. I also had ice forming in the bottom of my fridge area and water leaking from the ice maker or ice maker schute and leaking on to our floor and the puddle on our tile floor damaged our new kitchen cabinet at the floor. Samsung came out again and the technicians worked on the fridge again, removed the icemaker and via a zoom call, a third technician said that since I used a hair dryer to melt the ice, that they would not repair. Put the icemaker back and said good luck and goodbye. Will never buy another Samsung product. If they would have just replaced that little gasket on the coil and added some silicon, i believe that would have fixed it for good. Great video. Now I need to decide if I just want to dump this fridge or fix it myself.

[@sandras8048]

Pos

[@JohnWaddell-pv5ky]

​@@sandras8048❤

[@YoureWrongImRightGetOverIt]

Samsung paired with dish network for their repairs. I kid u not, the satellite TV guys get repair orders for Samsung appliances. they dont get any training whatsoever for them either. just diagrams on a tablet or phone and some terrible troubleshooting steps. how do I know this? I worked for Dish network and was sent to countless Samsung dryer / washer and refrigerator repairs.

[@sinikl]

I installed the y clips and silicone based on another video's advice, and I have not had problems with the icemaker filling with frost since (just superficial frost from the poor sealing of the flapper). Others cover the Y clips, but your video is the first to explain exactly why the Y-clips work, including a visualization of how condensation draining should work and how they help. The explanation of how the ice accumulating slowly stops the entire icemaker functioning is also excellent. Thanks!

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined!

[@waltsreviews90]

Glad you got your ice back!

[@YoureWrongImRightGetOverIt]

its been 2 years since this comment, how long did it take before it iced back up? cuz we all know it did

[@daveperryLXXVII]

same here, i did the fixes that were on the tube 2years ago, same issue. called samsung they sending a guy on in a couple days. let them sort it out. doesnt matter if out of warranty they lost a class action lawsuit. so everyone will get this fixed for free

[@bjnslc]

Just a note for folks who first experience the freezing problem after a long time of normal icemaker function. I was able to revive our icemaker's operation by running the full programmed time of the forced defrost mode and pressing the icemaker's reset button. I had already removed frost in the compartment, and wiped out the condensation. I may need to take the icemaker apart and add the modified part with its Y clips, but perhaps not. I think we got the freeze up from evaporative cooler humidity, frequent door opening, and me putting damp water bottles on the shelf below the icemaker. I'll see if we can avoid a repeat by changing some behavior. If not, this video is a great resource and I'll wait to do the service when we don't have the fridge full of food.

[@daveperryLXXVII]

yeah, kids always going in the fridge. makes sense

[@davidverbera5512]

I have had no ice for almost 1 year and this video was excellent. Thank you, it worked and now I have Ice plus money I save on a service call or new refrigerator. So happy. Thank you!

[@waltsreviews90]

No problem, glad you can get the most out of your refrigerator without spending big bucks!

[@laurafoster8956]

Thank you so much. I followed your directions and now have no more problems. After one month, I still have no ice build up. Also, I defrosted by putting four mugs of boiling water inside the ice maker on a towel. Then , I snugged another towel over the opening. Changing the mugs every hour. This worked very well for defrosting as the fridge was still on. I left room in the mugs for melting ice. Your video was such a great help. Thank you again

[@waltsreviews90]

No problem! Glad that you got the issue resolved!

[@roberts2349]

Bought my fridge in 2018 from Home Depot. Problem started 2 months ago. Nice video. FYI. Contacted Samsung. Told them the problem, Model # Serial # and where I bought it. After 20 minute call, they arranged to replace the ice maker and fix the problem free of charge. 10 minutes later the service company called to schedule the repair. Thanks again.

[@waltsreviews90]

Thanks, glad you enjoyed it.

[@chriss9878]

I have had this issue for 6 years. I called Samsung as others have commented on doing themselves and they sent out a technician to install the kit provided in this video. It has been 2 months and I have to say I do not want to take a hammer to my expensive refrigerator anymore. Since the replacement the ice maker has yet to freeze. The only issue is the water line does freeze up but I have purchased the additional heater kit and I believe this will solve my problems. I am very pleased but disappointed it took 6 years to solve this problem. CALL SAMSUNG they will send someone out at no cost.

[@waltsreviews90]

That's great to hear. Glad you get them to fix it for you!

[@Advancedsurface]

I ordered the part just now as I just did this for the 3rd time this morning. Repair man came and replaced my water filtering unit for a lot of money and said he could fix this ice issue for around 300.00 by Insulating it???? I thought what does he mean. haha. So your video did it perfectly. I use a towel to capture the Ice falling down and water dripping down and I let that dang hair dryer go at a good hot speed. Removing the components look a little tricky but I know I can do it. Thanks for the effort. Excellent.

[@waltsreviews90]

Glad to help!

[@roygriffiths4399]

Over here in UK, I am having great difficulty in finding a source for the replacement part number and ultimately he parts themselves. I would appreciate any help.

[@michaelyaptangco4875]

Thank you for taking the time to post this very informative video. And a special thanks to those who suggested contact with Samsung, even with out of warranty refrigerators. As a result, Samsung will fix our ice maker, hopefully, free of charge. Note: I did spend $80 for a “repairman” to troubleshoot the problem. He only took photos, particularly of the manufacture’s S/N etc - did not touch the ice maker. Then he handed me a written estimate for $1200 to repair our ice maker. Sent him on his way with his $80. Thanks again.

[@waltsreviews90]

You're welcome, I hope the fix worked for you.

[@Tmafrita]

Thank you very much for making the video and also linking the stuff you used in your description. For anyone who follows this video it 100% works. My ice maker used to drip water before dispensing ice, and would freeze over every 3 - 5 days, and I would have to scrape and melt all the stuff off. Now, it's completely functional and hasn't frozen over at all. Thanks a lot!

[@waltsreviews90]

No problem, happy to know that this helped you!

[@billc1244]

Thank you so much for making this video! One little thing we learned from fixing the refrigerator fan. when you have everything out of the ice maker, take your handy turkey baster and put hot water in the drain pipe to make sure it's working correctly too. Hoping for no more ice making issues also. Now I'll have to use my steamer for what it was intended ;)

[@waltsreviews90]

Good call, thanks!

[@Misticzerx0r]

Did it work?

[@anonymous10194]

This is best video I found for exactly describing issue we were having! The ice creep on underside and constant chunks built up in back. And with parts linked. Thanks so much for making this. Really hope this solves issue. Another video mentioned adding a backer rod under gasket on door that goes to ice chute so that when door is closed the gasket stays in contact with bottom interior ice maker. That might be helpful too. Really hope all these steps helps us so we don't need to buy another fridge. Of course we are out of warranty.

[@waltsreviews90]

Hope you were able to resolve your issue!

[@aaronfankhauser5279]

I did everything you said to do down to buying the Samsung part from Amazon. I pushed the reset button last night and I woke up to a full bin of ice! First time in months my ice maker works like it did when I first bought it. I can't thank you enough. Your video was excellent. If I can follow along as easy as I did, I know anybody can. Thanks again!

[@waltsreviews90]

So glad that resolved your issue, happy ice making!

[@vickysews]

When you say "reset" button, do you mean the "TEST" button on the upper right side? (mine is blue). Mine has been fixed two or three times under warranty, including replacing the drawer once. It feels like they added the silicon at the bottom, but I would have to take it apart to see if they did the upper part or installed the new parts that are shown in the video. They did install something that was supposed to fix it. However, it had a serious blob in it again, and I have broken a piece out of the back of the drawer. Once I got the drawer out, I was able to get all the visible ice to thaw quickly, so I am hoping it might start working again with just a "reset" and I won't have to take it all apart. It is off the extended warranty now.

[@carlosescolar]

Thanks for making this video! I had the problem "fixed" under warranty, but it didn't work! So as soon as the ice runs out, I take out my handy steamer and defrost it, in a few minutes. Much better than using a hair dryer! I put all the ice cubes that were stuck to the wall in the tray, so I have ice until it starts making more. I will first try to seal the compartment from the outside and if it does not help, do it from the inside!

[@waltsreviews90]

No problem, hope it works for you!

[@jbassman6]

Really appreciate the video. Been dealing with this for the past couple of years and fixed it with the part replacement you recommended! It’s been going on one month now and no frost on the ice machine so it is doing it’s job. Thank you!

[@waltsreviews90]

You're welcome, happy to help!

[@lardness1]

ive just watched this video and it is a great video to fix or minimize this probem, i have also a samsung fridge,im in canada and when i called samsung they just denied that there was any issue with icemaker, they were unwilling to do anything as fridge was a year out of warranty,i think that this is completely unnacceptable. in the usa samsung may have adopted a different attitude based upon many comments on this post.in canada they have not, if you can just go on any of the bigbox sites and post negative reviews of the fridge, at least it can alert potential buyers of the pitfalls of this fridge,which is what ive done,this is just poor engineering and i agree with one posters comments which say,"you should not have to do this on a 2k fridge cost" yes its great to have the video and i found it very comprehensive,but unless we speak with our wallets companies like samsung will continue to turn out crap-designed products. thankyou to walt for the fix post

[@waltsreviews90]

Ahh, sorry to hear that. I know how frustrating this issue is, which is why I made the video. Too bad they can't fix their problem, maybe it's time for a class action lol?

[@barrygraham9620]

Thanks for the video. This fix worked great. Result -- a bin full of ice and no ice buildup at all on the underside of the maker. Awesome! Now we love our Samsung fridge again!

[@waltsreviews90]

That's great to hear, thanks for watching and commenting!

[@ralphhendry-wabel7304]

Glad I found that video with perfect steps and explanations. However even better that some people successfully managed to get Samsung to fix it. I contacted them via Chat and after providing some details they are waiving all cost and get it replaced at zero cost despite being out of warranty. Great to see that Samsung is taking care of this now.

[@waltsreviews90]

That is great to hear. I've heard mixed results in the comments about getting repairs done.

[@Cindy-zr6vz]

I called them about mine and they want 140.00 just to come and look at it

[@Jortio]

Instead of a hair dryer, the fastest way to get rid of ice in the icermaker area, is to put a couple of cups with boiling water in there and then cover the outside loosely with a towel. This also means you don't have to stand there and watch it as it defrosts. Just dry everything carefully with a towel after you're done defrosting, as there will be more condensation.

[@6sensory]

My Gawd! Thank you for this. I've been ready to take a hammer and sickle to this fridge for years because of this issue. None of the vidz online nor the tech we paid EVER had reference to removing the motor and dealing with the drip. Resealed, replaced solenoids, dealing with a discontinued flow sensor, being told to buy a expensive main board for a working fridge. ... Thanks again and I'll let you cut in line if I'm closer to the pearly gates

[@waltsreviews90]

You're very welcome, I'm glad that I was able to help!

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@sirvelvet]

Thank you 1000 times for this video. Everything went exactly as you show and I finally get good ice and there is zero condensation freezing up inside my icemaker.

[@waltsreviews90]

Awesome, happy to help!

[@richardmjohnston2448]

Walt-Thank you very much for the informative video and discussion. We have had our Samsung since late 2017 and have had to defrost the ice machine on multiple occasions. I have used the hairdryer routinely on Hi Heat (I may be lucky that I haven't harmed anything). It takes about 5 minutes to defrost everything and that keeps things running for another month or so. Someone told me that there was a fix out there, hence my visit to KZbin and eventually your video. So after ordering the part (Amazon actually has 2 replacement parts to order, so I ordered both). The first one to arrive was the cheaper of the 2 ($9.34 regular replacement vs $20.26 upgraded replacement). After watching your video a couple of times and taking notes, I jumped in with both hands only to find that our icemaker already had the fix (slanted edges & clips) applied that you demonstrated on your video. I still removed and replaced with the new regular one. It will be interesting to see if this fixes the problem. If it doesn't, I will install the upgraded replacement part when it arrives. Again, Thank you for your help. I hope my info has helped further the cause!

[@emilyelliott5957]

Update? Trying to decide if it's worth the trouble.

[@mattbrown6257]

My ice maker did not have as much frozen ice as his and did not take long to defrost. Upon taking mine apart I notice that my unit had the new plastic part with the clips. Amazon did not have the part in stock. As a result I sealed the inside and outside of the ice maker with freezer rated silicone. The next day it was working perfectly with no condensation. Thanks for the information.👍🏼

[@waltsreviews90]

No problem, glad you got it resolved!

[@cstrick]

We're on our 5th ice maker. Experience with a whole bunch of technicians showed us how to quickly deal with ice. Get a steam gun or cleaner. NOT the floor model. All of the recent techs used a steady blast of hot steam into all the openings for about 30min to release the bin unit and not damage any plastic or other components. Following up inside the unit the steam produces lots of fog and water. Steam is much faster than a heat gun and is easier to target. Layering some towels the floor of the unit will keep the fridge and the kitchen floor more or less dry. Needless to say we will never have another Samsung fridge.

[@jeffkovacs5974]

my ice maker was replaced once for the same issue. my fridge is 9 years old. since replacement, only twice I've had to use the hairdryer on full heat from the doorway with a towel laying along inside bottom for approximately 15 minutes. 5 hungry people live in this house and not a big issue. Hair dryer, 15 minutes, high heat from doorway with towel inside to soak up the water, and cycle two pitchers of ice to flush out possible contaminates in water and ice. You'll be good to go for another 4 to 6 years. No big deal..quite pleased with the fridge and both ice makers. very convenient.

[@waltsreviews90]

That's not so bad. Most appliances will need some maintenance if you're getting a decades use out of them. Thanks for the tips!

[@romy1963]

I really appreciate the detailed and easy to follow information. This is the best video I've seen which is very clear. You just helped a lot of people save a lot of headache with the ice maker and also save us a lot of money for repair. Thank you for taking your time to make this wonderful video.

[@Shanmoney187]

Thanks a lot I took my unit apart following your instructions. brought the new parts and the problem is now fixed. no more iceing over you the man 👍🏽

[@waltsreviews90]

You're very welcome, glad it helped!

[@doylehamilton]

Thank you for taking the time to put this video together! It was exactly what I needed to get our ice maker working. Brilliant!

[@waltsreviews90]

No problem, glad to help!

[@carloscaro2699]

Thanks for the vidoe. Today is oct 3 2021 and i just finished doing this repair. Followet the steps to the T and even added extra layer of silicon to make sure the condensation factor is removed (as much as possible at least). Previous to this i was defrosting the refirgerator every 6 weeks or so ...lets see now. Will try to come back in future for an update. Crossing fingers. Thanks again!

[@waltsreviews90]

Hopefully this works and you don't have to keep defrosting every six weeks!

[@AppInventorCode]

Unfortunately this didn’t work for me. I’ve had to thaw it out last month and it’s making the ice hitting fan noise again. Bummer

[@bgrngod]

GREAT video. Concise and to the point, and more importantly capturing all the important bits on video to see. I have the model of fridge that is I think a year after the one in the video (mine is rf23m8070sr/aa), and it comes with the "fix" part installed already and there is no gap between the regular fridge space and the ice compartment on that left side. Good to see Samsung is taking notes with new models, but it still has ice-over problems. It took 2.5 years for those problems to show up, so that's good I suppose. Going through this disassembly now and it's nearly identical step-by-step. My motor does appear to be frozen in place for now, but I'm letting it thaw a bit before giving another good tug.

[@waltsreviews90]

Thank you, and sorry to hear that even the new models are still having issues. Good luck!

[@thefullmontypythn]

The same thing happened to me. I dismantled it all the way and found the exact new parts were already installed at the factory. ¯\_(ツ)_/¯ I've had really good runs where I don't have any issues for over a year, but once in a while I get the FREEZE. Very good explanation of how to get in there deep. Thanks!

[@jeffpotter8984]

Thanks! Your video covered it all. Some others would leave out just enough (how to remove the parts without breaking everything) to make me question if i should be doing this. I felt confident throughout with your direction!

[@jenniferweaver5150]

Followed step by step and it really works. He makes it easy to understand. Easy to follow. I was able to fix my ice maker which had been out for about a year. Thank you for making this.

[@AaronCo29]

Thanks for this video, I have to give kuddos to you for figuring this out, I stopped trying to figure it out a long time ago because people usually hate this refrigerator and never wanted to pay the bill to fix it anyway

[@waltsreviews90]

You're welcome, glad you enjoyed it!

[@GFTP100]

Bravo!!! The “Ice Master” in the fridge that came with the recently-purchased house was seriously frozen and the catch bucket ‘fixed’ by the previous owner. The updated ice maker tray assembly wasn’t as nice as the original but all I needed was the bucket and was able to swap the new bucket over to the old OEM assembly. The stopping of the freezup was my next search and found your very informative video. Thank you 😊 But please, “De Thaw?” I think you meant “Defrost”.

[@Mntoyaz]

Excellent video tutorial! Thank you so much for your detailed repair. I really liked you showing the air gap which will definitely cause the ice maker to freeze up!

[@waltsreviews90]

Thanks!

[@foobar6194]

Excellent video. Samsung says they will fix mine for free, but now I know exactly what the story is, and definitely could do it myself. The big problem is defrosting, fer sure.

[@nivslama2982]

Thanks a lot for the video!! After a few months of dealing with no ice/water everywhere/wet ice, following your video was the perfect solution to this problem. Thanks again!!

[@VNV67]

WOW Walt this was a great video on what I have been going through. I had taken the 3 year extended warranty and the repair man he going to come for mine. I know they say don't use a hairdryer but I also can't wait three days either. So I used it anyway and got all ice I could see but it only lasted about 3-4 days before I had to do it again. After doing this 5 times I gave in and called Samsung. Thanks for the video...

[@waltsreviews90]

Thanks, glad it helped!

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@mohawkb0b]

It worked! Seriously took a long time to defrost but thank you so much for the great video! I have ice again, a must living in AZ!

[@waltsreviews90]

That's terrific, good job!

[@congapilon]

Nice job! One thing I did as well is I put some tubular insulation in the white rubber seal between the ice dispenser and the door to make a better seal. That way air doesn’t get into the ice box.

[@waltsreviews90]

That's a great idea!

[@saz-pu8px]

This is an excellent video and very helpful in addressing this issue. Well done Walt! However, after having this issue after only 3 years of owning the appliance, the real message is to never buy another Samsung appliance. It's unconscionable that Samsung would sell a product with this type of design flaw. It's designed obsolescence at its best. I don't mind doing routine maintenance, but this degree of disassembly was obviously never intended by Samsung. You have to bend the heating element just to get the ice maker in and out. And the new gasket and the new clips don't work because my unit had the clips already installed by Samsung (must be a newer model than that in this video) and the ice maker still freezes up. I've added silicon caulk as shown here, but we'll see if that helps. Next time - I'll buy something other than Samsung.

[@craigh.wilson9752]

Ex qb2m .w x X D. 😊

[@scottsmith6100]

Excellent video, Samsung should be paying you for showing consumers how to fix their defective appliance

[@waltsreviews90]

Thanks, its great just to give honest reviews so people can have more purchasing power!

[@Austpirate]

Great video! We have had these steps done by a technician but issue continued, also had the box replaced to no avail.

[@waltsreviews90]

So many people have had issues with these darn ice makers!

[@TheQuickenone]

Seriously the best explanation. You saved me a ton of headaches!

[@waltsreviews90]

Thanks, glad to help!

[@franvamotv]

Thank you for this video, i really struggled getting the motor out, I recommend patience, a hair dryer and listening to this video step by step :D

[@MrJayb1977]

The hair dryer is not recommended. The plastic is very thin and the little room allows the heat to rise quickly. If you warp the plastic, it can not be repaired.

[@waltsreviews90]

No problem!

[@joshjames3767]

@@MrJayb1977 Hair dyer on cool setting. The cool setting cannot warp the plastic.

[@smokeydog67]

I’ve been fighting this frig for almost six years I want to give it to the junk man along time ago, going to try this if it doesn’t work just going to rip ice maker out and use one in bottom freezer, by the way thank you for the video I’ve got my fingers crossed!!

[@rosesalehi4268]

Did you try it? Is this working?!

[@waltsreviews90]

No problem, hope it worked for you.

[@billymcgilton9470]

Thank you so much you were the first understandable person I've seen on this, I won't need going further

[@waltsreviews90]

Thanks Billy, glad you found it helpful!

[@dagriff2698]

Thank you for taking the time to making this video. You explanation was on point! I will give it a try and hopefully we will have no more ice issues.

[@waltsreviews90]

No problem, hope you are able to resolve it!

[@spinnymathingy3149]

Have you had success with the repair ?

[@ElFrankie123]

Good Job brother, good video and explanation of the problem. I was ready to use it for target practice with explosive ammo. :)

[@waltsreviews90]

Ha, that does sound like fun. Hope you were able to resolve this and save a bit of money!

[@pauln1767]

Thanks, it was making me crazy having to defrost that thing every couple of weeks. It's a simple fix, and I've been good for a month so far.

[@freemanp156]

Thanks for the Video, i will be doing this next week while on vacation. I got tried of trying to defrost the ice maker and bought ice trays for ice.

[@waltsreviews90]

No problem, hope you were able to resolve the issue!

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@wayneroser4904]

Great video i done know how i haven't seen this before, Samsung also came out to repair mine after my warranty ran out but all they did was swap the ice maker and I had the same issue cant believe they didn't provide the upgrade? Anyway i will now , thanks again maybe Samsung can reimburse you for that stuff in your fridge!! lol

[@phattz03]

de-thaw is literally freezing,great video,thank you

[@0110rroberts]

lol I kept thinking that too. I was like it's just thawed, or defrosted.

[@SlvrBckBlck]

Lol... Was looking for this comment. Thank you

[@DL404]

yes, Excellent video but very aggravating to hear De-Thaw over and over again .. At least he didn't use Irregardless . :)

[@TundraTRDOR]

I watch this video and take a drink everything he says "dethaw".

[@dwbiddle]

Note : call Samsung! This repair is COVERED! We picked up the food grade silicone from a local appliance shop & I cleaned surfaces with alcohol then sealed. We defrosted / unplugged the fridge for 24 hours then caulked the inside and outside of the ice maker housing on the bottom left.. (long side that meets the left fridge wall). I pulled out the ice maker and auger assembly to do this. Let it cure for 24 hours then reassembled and turned on. Note: take the bottom back panel off & use an extra fan to add cooling until the fridge reaches correct temperatures. Since doing this I do not have any water in my ice maker dispenser! Works great & worth the 48 hr inconvenience!

[@waltsreviews90]

Great, thanks for the tips!

[@sjgoff]

Another tip on these fridges is to use the front leveling feet to tilt the fridge slightly back from level. This will keep the water draining to the back and help with water dripping from your ice/water dispenser. Make sure you fully thaw (or de-thaw if that's your thing) so the passages are clear for the water to escape.

[@0110rroberts]

lol de-thaw

[@waltsreviews90]

Great idea, thanks for sharing!

[@chrisharris4051]

I've watched an absurd number of these Samsung ice machine videos, and this one is the best. Thanks man!

[@waltsreviews90]

Glad to help!

[@nicolevarasteh5742]

My extended warranty ran out this June. I've been ignoring the horrible ice box problem, but now that its wicked hot out had no choice but to try and fix this. So we spent the entire 1/2 Saturday fixing the it. We took it all apart, ordered the part from Amazon and sealed it all up no light shinning through and put the new plastic rectangle and the little clips on, as the video explained. Just turned the fridge on and will be crossing my fingers, hoping for regular ice, without it freezing in clumps. Will update.

[@michelbernatchez9218]

Hi Nicole, so after 2 month, did the fix work ?

[@waltsreviews90]

Did you get the issue resolved?

[@batman1169]

She probably didn't

[@lornacarruthers4021]

Hi, most comprehensive video I have seen yet on this issue, just wish I could find the force defrost setting in my UK machine as it doesn’t seem to work! What is the little repair kit called and where do you buy it? Thanks

[@smokeydog67]

It’s called a hammer. Samsung products and there customer service is a load of JUNK

[@anaplayer11]

well i ll be a SOB !!! you fixed my fridge !!! its been a week since i did the entire process and damn i got NOOOOOOOOOOOO frost !! everything seems to be working like out of the factory !! and i had the part in 2days,, !!! dont know how to thank you !!!

[@waltsreviews90]

That's awesome, good work. I gave the advice, but you actually fixed it! Glad to help 🙂

[@StevenMWilliams0317]

Great video. It summed up my issue exactly. I think I will try just caulking first, then, if I still get the water and the bottom of the ice maker building up ice still, I will order the part from Amazon. Thanks for the video, explanation and link to the flange part - fingers crossed for everyone trying to solve this issue.

[@johnholborn7590]

After years of trying every tip on You Tub to fix the ice buildup of the icemaker on my Samsung refrigerator, I called Samsung today 5/4/21, (1-800-Samsung) and received a full replacement of my “out of warranty” refrigerator’s icemaker and related components, purchased in 2018, at no cost to me. The only information Samsung needed was the model number and serial number of my refrigerator. They were not concerned when I purchased it only where which was at Lowes. Fifteen minutes after the conclusion of that call I was contacted by Samsung’s service vendor to schedule a time for the replacement which will be this coming Monday 5/10/21. Apparently, Samsung has finally realized the problem with this refrigerators ice maker and now honoring replacement, regardless of the products age, at no charge to the customer.

[@StevenMWilliams0317]

@@johnholborn7590 please update me on how it went. I will also try that number. Thanks for the information.

[@johnholborn7590]

@@StevenMWilliams0317 Will do... When you call the Samsung number be prepared that you will be talking to an "off shore" customer service representative. The connection wasn't the best and there was minor language issues. It took four or five times for the representative to get my refrigerator's model and serial number correct. Be patient and persistent it worth it! good luck.

[@johnholborn7590]

@@StevenMWilliams0317 Repair team (two technicians) came today and attacked my refrigerator. They replaced all components of the ice making unit plus the mother board; all in roughly an hour. They shared with me that they have a number of teams all focused on replacing Samsung ice maker units on my particular refrigerator. We’ll see if the fix works!

[@StevenMWilliams0317]

@@johnholborn7590 that is good news. I hope your problems are solved. Keep us posted!

[@dwarshow]

I really enjoyed the clear video. Unfortunately, my ice maker is slightly different, which is making removal more complicated. Mine has an extra screw on the side, so just pressing the tap isn't sufficient to remove it. Now I'm looking for a right angle screwdriver that will fit in that tiny space.

[@bigfishcb]

I’ve done this “fix” plus replaced the ice maker and auger motor with Samsung’s new design and sealed all the edges with silicone and it still freezes over with time. This ice maker is just a bad design and Samsung refuses to admit it and provide a replacement or actual fix. Now Samsung has a ice maker repair kit for this ice maker that replaces a control panel as well. I’m not wasting anymore money on this piece of junk. Samsung TVs are amazing, but this is the last fridge from them I buy.

[@DuaneBrownell]

I agree completely, I have one of these Samsung POS refrigerators also. Icemaker was replaced under warranty and is worse now than before even after the box was sealed. :/ BTW- I also had a Samsung TV that bit the dust! I recently learned that LG refrigerators are experiencing compressor failures with their new 'linear' compressor. It's really getting difficult to buy a decent appliance these days!

[@ScratchFolder]

@@DuaneBrownell You've got that right. I had a Samsung Quadracool Refrigerator that I really liked for a couple of years, but after 12 different repair visits with no solution in sight Samsung had me cut the cord and issued a partial refund. I used the money to buy an LG, then less than 5 years later the compressor died. When I looked for another new fridge I decided I liked the Samsung features best in the class I was looking at and against my better judgement bought another Samsung. I've just turned the ice maker off for the last two years and the freezer light just went out recently. Where's the stuff that used to last 25+ years? I'm sick of spending thousands for shiny garbage.

[@jhayrios5514]

@@ScratchFolder Whirlpool

[@valeriylipikhin94]

@@ScratchFolder The name for the garbage is "Capitalism" or "Market". Guys just make money... on goods selling, service, repair, replacement parts, obsolescence.

[@anjanean]

Great work... But a new update.. Update!! Call samsung...give them the info...answer a few questions..will send a tech out..will replace all parts necessary ice maker, water tube, and few more parts in the back with New parts! No charge!!!

[@marthafunes-doughty1203]

Thanks for the video! I’m going to give it a try! Can you force defrost with the tray in? There is so much ice that we cannot pull the tray out.

[@MrJayb1977]

Yes, you can defrost with the tray in.

[@jerrymaushard3835]

empty the tray via the dispenser. then turn off ice maker.

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@66lwmorgan]

Have you ever heard of Tannerite? It's an explosive that I was about to insert in the ice maker and shoot it with my AR-15. Excellent video of the fix but you said you had to buy the part? Samsung should have sent it to you for free plus pay you what there technician would have gotten paid for doing this job. You earned a new sub for this demonstration, now I just need to work up the courage to do the same thing. Thanks again for the video.

[@waltsreviews90]

You're very welcome, but your video sounds a lot more exciting! Share that link if you ever do the tannerite fix🙂

[@66lwmorgan]

@@waltsreviews90 lol, if I fail doing what you did there's a good possibility I will be making the Tannerite video for you and Samsung.

[@66lwmorgan]

@@waltsreviews90 Hi Walt, just wanted to give you an update on the video about my tannerite vs the ice maker. Just got off the phone with Samsung and they agreed this is an ongoing problem and even though our fridge is four years old and out of warranty there sending a technician out to replace it with the updated ice maker for FREE. I'm going to make sure he does the switch like you showed in your video. I do appreciate your video and should this new version be a problem I will make you a video of how to remove a junky ice maker with tannerite. Have a good weekend.

[@ramonperera6218]

Excellent video. Now I can pull the rear motor block out to realign a deformed plastic guide due to the use of a heating gun to melt the ice . I know it was a fatal idea and was wondering how to remove that unit. Thanks to you I will do it now, hoping to resolve the issue. Thanks a lot. Ramon Perer, Miami, Fl

[@ApparentBulge]

Appliance repair tech did mine under warranty less than a year ago. He said he had done like 100 of them so i didn't worry about it or watch him too closely. Ice build up speed was reduced but I decided to take it apart and he didn't seem to think it was necessary to install the plastic flange or metal clips. He also did a poor job sealing it up as water was leaking out the side still while defrosting. I hope he didn't skip too many other steps. I will have to order my own clips and plastic piece and install them myself. Hope it fixes the icing 100%.

[@Sophia-io8qg]

Overall this is a good instructional video but it's not a permanent fix for most Samsung ice makers but the fix will last awhile. Instead of the drip clips I used a piece of copper wire hung off the cooling coil. I'm adding an additional 15-watt heater to help keep the air vent ice free. My repair is not a Samsung recommended repair although Samsung does add a drain pipe heater to the auger assembly. I absolutely detest my $3000 Samsung refrigerator. It's only five years old and has had every failure you can imagine in the defrost circuit both icemaker and made refrigerator. The major design flaw is the Styrofoam insulation that is used. As you may be aware overtime Styrofoam absorb water. The water that freezes within the Styrofoam and all your defrost problems begin. I've overcome a lot of the design errors without spending a lot of money but I don't wanna put money into this POS and I'm saving to buy a new refrigerator of non-Korean manufacture. It's not that I don't like the Koreans it just don't care for their engineering.

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@lornacarruthers4021]

Update from my earlier comment - got the spare part from a UK retailer, followed this video to dismantle my ice maker, only to find the flange and y clips are already fitted! Silicone sealing round all edges now and hope this fixes the issue! You don’t expect to have these issues with a £2.5k fridge freezer!!

[@waltsreviews90]

Hope it worked for you!

[@jimprofit3040]

Great how to video. I called Samsung today and they are covering the repair.

[@mib20000]

omg . damn Samsung should take care of that fix or recall all of them. I'm looking for a new fridge now. MY current Whirpool gold model is 14 years old and starting to fluctuate on temps. I have thermometers in both the fridge and freezer. MY icemaker worked flawlessly for years only 1 time breaking down cause a plastic gear broke. ordered a new one for 100 bucks. like 4 screws and it's working since. Very good explanation on how to fix it though.

[@waltsreviews90]

Thank you!

[@mike-ology22]

Put two small bowls of boiling water in them, the steam will melt the ice. Close the door to keep the heat in, it will melt faster. Thanks for sharing

[@johnholly3627]

HA! I'm blind, I just saw the link you posted just up above! I just placed my order! thanks!!

[@waltsreviews90]

:) No problem

[@johnholly3627]

Well, 2 months out since the 'repair' and I have ZERO ice and Friday buildup in the freezer compartment. I moved all my food to a second unit during the 'big fix' then turned off the Samsung unit for a full week. I kept driving it out during this process. After I was sure it was 100% dry, I then used a clear silicone caulk ( ASI 502 high performance 100% RTV silicone) this is designed for extremely low temps ( such as a freezer) . I having it another WEEK to cure out. After reassembling the unit and lettering it up, It NO LONGER FREEZES UP!!! There is your fix in a nut shell. Just be sure to caulk EVERY seam, inside and out to and bottom

[@eclecticmetalart]

THANK YOU! This was the most informative and perfectly detailed DIY video I've seen in a long time! I appreciate your efforts!

[@fredboat]

Thanks, I bought this Samsung model new frig in 2017 and it is ok so far. In 2018 My daughter bought the same model and has water leaks from the ice maker. Samsung quoted a Prepaid service quote of $400. Yikes. We will look into other options. Later from Texas.

[@waltsreviews90]

No problem, hope you were able to get the issue resolved.

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@garnetdrakiotes8389]

"de=thaw"??? So if thaw means to "melt" seems to me "de-thaw" would be to freeze. As my English teacher was fond of saying... words have meaning! I DID really appreciate the steady camera work. Well done there!

[@jasonthomas6176]

Good video! I have thawed mine out several times with a warm hair dryer....never had any issues.

[@colinsmith3093]

Great video, really solid explanation of everything...except please "thaw" or "defrost" - dethaw hurts my head.

[@beverlydalrymple2657]

Me too! I'm like no no no!

[@waltsreviews90]

Dethawing your head could give you severe brain freeze!

[@JohnCaponetto]

One of the better repair examples for this ridiculous ice maker. Thanks

[@tweetdriver]

This is a great video. Until I found it, I thought I was doomed to having to thaw my icemaker every month or so for the rest of eternity. My only critique is that it's hard for me, as a jackass, to get past my grammar nazi annoyance everytime you say "dethaw." That isn't a word, and if it were, it would mean exactly the opposite of what you're trying to say, which is "thaw." Beyond that, I am so grateful to you for making this very very helpful--nay, life-saving!-- video.

[@waltsreviews90]

Lol, lots of people get irritated with me for that. Sometimes words get jambled in my head, but I hope the content is still useful.

[@maxpigford7057]

Great informational video that explains once and for all why Samsung ice makers suck bilge water. I'm curious about how you came to be aware of the retro-fit pieces with the drip clips. Every search came up empty for me. Thanks for posting this.

[@keithgaskins5335]

Absolutely great video. Easy to watch, easy to understand. Ordered the parts from your link. THANK YOU!!!

[@waltsreviews90]

No problem, and thanks for using the links!

[@youcandoit2178]

I have had this same issue. I, too, used a hair dryer and it took hours. Now, I use a steamer and it took very little time. The steamer was well worth the money.

[@myoung8624]

Great job, followed the video and it went smoothly. This is the fix!

[@waltsreviews90]

Glad it helped!

[@davidlarson2534]

Okay, I ordered the parts and got right to it. I discovered my 4-year old Samsung (looks like yours) already had the plastic rectangle and clips installed. Also, the drain tube and circuit board were already upgraded. I bought it new and no one has serviced it. I defrosted it all day yesterday and removed the fan and motor and still found ice way in the back. All dry now and getting the ice maker tray back right was tedious. After many attempts I found the white plastic bottom piece was warped. I fixed that. I found another video that says the entire problem was the refrigerator needs to be installed in level. Tilted backward. By raised the front wheels, using the adjusters, bring the front wheels up ¼” off the floor. I’ll let the fridge make some ice first then do that tomorrow.

[@pickupmethod6644]

Did that fix the problem? Leveling the fridge?

[@StevenMWilliams0317]

David - I have the same question - did tilting it back help? I am going to try it anyway.

[@waltsreviews90]

Thanks for the heads up!

[@DavidTOBerry]

Really great video man. Mom is having this issue so this helps a lot.

[@waltsreviews90]

Hope this resolves your mom's issue!

[@AZ_sunshine]

Wow, excellent video. Thank you so much for taking the time to help us. Thanks too for the details. You are a great instructor/presenter and video clear and details. thanks again for your time!

[@waltsreviews90]

Thanks so much! I hope this was helpful for you.

[@bradwhite6413]

Where did you get that new part? Is there a name/part number for it?

[@StevenMWilliams0317]

buy it on amazon amzn.to/3m8W12S

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@MikeRonc]

Great video. My question is...after installing the new flange, how has the ice maker improved over time? since you made this video in 202 and its now 2022 has it relived the ice build up long term?

[@waltsreviews90]

Unfortunately I can't say for sure since I've moved in the meantime and left the fridge with the old home. I've received comments indicating that it both worked for some people and didn't work in the long term for others. It's so hard to say why people are getting different results without being there. My fix held up for about a year.

[@chadotis8416]

Thanks for the video. That's some crazy effort. It made me realize I'm just going to count it as a total loss. Mine won't even pull out and no way I'm going through this much effort. Lol

[@Wilterweight]

It's really not that much effort when you consider what the cost savings and end result will be. The biggest hassle involved is defrosting everything fully.

[@chadotis8416]

@@Wilterweight i bought the stuff but going to wait until winter so i can just set the food outside. I don't ever use ice. If i didn't have a wife i would never fix it. 🤣

[@chelle377]

Thanks so much, very helpful! It seems someone else has done previously. When I took it apart, I noticed that the styrofoam for the clip kit is just starting to crumble a bit. The clip bracket is in tight, and it’s in tact, but wondering, is there’s anything more I should do?

[@tstanford1974]

Thanks for the video my man. Will give it a try when the wife and kids are out of the house. BTW De-Thaw means freeze. :-)

[@waltsreviews90]

No worries! And old habits die hard, I'll probably keep saying dethaw till I die lol

[@patrickc.2767]

Excellent video. Just ordered the parts. Thanks for making it!

[@TimSmith-db1iu]

Any updates about this repair? Has it been working okay? About to do all of this with my almost identical Sam-dung fridge.

[@dnr733]

This is a great video and I did this on my fridge and it has worked for about half a year. It seems to be coming back but not where it was before. So my question is, should I be forcing a defrost from time to time to keep this in control? I can't find anything that suggests defrosting from time to time, which I was not doing.

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@dnr733]

@@Autospecialties1 Yea, we squared up with Samsung but got to keep this. I had multiple techs work on it. I did perform this update and it lasted about 6 months. Much longer than before. That is why I am curious if we are supposed to defrost from time to time or just let it run.

[@tedkomick4514]

This was very informative, best one that I seen, that helped me. Thank you very much bud.

[@waltsreviews90]

Glad to hear it, no problem!

[@brianjeanes3084]

I have had this issue, but also the water dispenser failing to dispense water. Could this freezing issue affect that also? Thank you for this video. It is very informative. I haven't tried this fix yet, but it looks like I have the same model as you, so I'm sure I have the same issue.

[@waltsreviews90]

If you have the same model, it seems quite likely that we would have the same issue.

[@tswej]

Just a suggestion but before you do anything use the Fd defrost setting once a day for several days. After the 1st time my upper icemaker started working. After the 3rd on my bottom icemaker started working. I would give it atleast 3 days doing it once a day or in my case it was before bed. Also I cleaned the trays out before the 1st.

[@bobblackhawk3519]

You did a great job explaining the process, wish the camera was focused on what you were explaining.

[@waltsreviews90]

Yeah, that's a really tough place to get the camera in for filming, but thanks for watching and the feedback!

[@mrdukes502]

de-thawing means you're un-thawing - that would be freezing. So just "thaw" or "defrost"... otherwise AWESOME VIDEO!!!

[@jamescrunkleton3272]

Thanks professor

[@waltsreviews90]

Thanks! Just making sure people are paying attention ;)