SANSCO S4D4C1T Troubleshooting Misnomer Guide CCTV

[@budgietrousers8275]

I bought the KARE 1080N CCTV system from Amazon in Jan 2017, which now seems to be re-packaged as your Sansco system (all components certainly look the same, except for the brand name). I went to view some images today from 3 days ago, however, it would not load any images, as if none had been recorded. How do you know if the box is recording? There is no indicator light. The 4 cameras still show good images on the monitor. The recording settings seem ok, as per one of your other video. As my system is nearly 3 years old, could it have simply packed in? Is there a reset button anywhere on it? Thanks for your videos.

[@SanscoDirect]

For the DVR recording issue, we guess the main issue is the internal hard drive. Can you please go to the main menu>advanced>storage to confirm whether the HDD is normal status? If there is any error, please format the storage. it will help with most HDD issues. If there is no HDD, your HDD possibly developed a fault. A replacement to the hard drive will help with the issue. How to replace the HDD: kzbin.info/www/bejne/hKjYZGt3ZbBpasU

[@kainethacker8695]

Hi guys. For some reason I have no picture coming through from the cameras onto my TV. I've checked hDMi and all the cables. Was working fine last night

[@theonehorsewander3411]

Hi I’ve got the sansco and it’s been working fine for a while , but now the sansco box itself won’t seem to connect to the tv so I can get into the main menu , I only notice this as my app on my Fone stopped showing any camera footage , it’s logged in but just keeps saying ststem could be offline , so the way to fix this would be to get into the main menu , which seems to now not connect to the tv at all , do you have a contact number for sansco as I have not had any Joy getting in contact with them

[@DJRyanLambert]

Can i remote view these cameras on 5g when away from the house

[@SanscoDirect]

Once you add the cameras on your Phone via APP, you can remote view these cameras on cellular.

[@danbarnes3172]

Hello, i am only showing 2 cameras of the 4 in playback mode screen. Any advice please?

[@SanscoDirect]

Some DVRs only support playback two cameras at the same time, but all the cameras are recording. You can select any two cameras, search for the records and playback.

[@tonyhall9351]

I bought this system last week Dan and queried the same thing. My uncles system is able to playback 4 cameras. Apparently the newer DVR supports max 5mp cameras with 2 playback, and the older DVR supports max 2mp cameras but 4 on playback. I emailed sansco and they organised for me to swap the DVR with an older style DVR (which I am presuming is unused as it looks brand new) I literally only swapped them today and can only notice that there's no facial recognition on this DVR. hope that helps

[@chloewoodhouse4461]

I have had this unit for a long time but has recently stopped recording, I've reset the unit and gone through all the setting but it still won't record. Do I need to buy a new one or can this be fixed?

[@bmkprod2240]

hey i had the same problem, did you manage to find out what the issue was? Or how you fixed it?

[@chloewoodhouse4461]

@@bmkprod2240 hey the issue was the power supply. After trying a new one it worked hope this helps

[@bmkprod2240]

@@chloewoodhouse4461 you’re a star, thank you I’ll give this a go, did you find with the old power supply your unit still powered on?

[@chloewoodhouse4461]

@@bmkprod2240 yes it still powered on but I got no recording until I changed it to a better one

[@bmkprod2240]

@@chloewoodhouse4461 I cannot thank you enough! Luckily I had a spare power cable lying around I changed it and it worked! Here’s me buying a new hard drive and was on the verge of buying a new dvr box 🤦🏻‍♂️ God bless you!!

[@kainethacker8695]

Cam pic not coming through was working fine yesterday

[@simoncloake8051]

How can I factory reset my sansco box?

[@er6ndriver670]

Did you manage to do it

[@simoncloake8051]

@@er6ndriver670 no, I brought a new box in the end

[@Taz-mk3py]

Hi all my Sansco unit has been brillant, but just realised it is not overwriting hard drive when full, done most evrything but still not overwriting , and help pleae

[@SanscoDirect]

you can go to the main mneu>system>general and check if you enable the overwrite when storage is full.

[@Taz-mk3py]

@@SanscoDirect Hi yes it is but still not overwriting

[@SanscoDirect]

@@Taz-mk3py can you confirm you enable the schedule record mode, not manual mode

[@Taz-mk3py]

@@SanscoDirect hi yes in schedule record mode and overwrite selected

[@Taz-mk3py]

Do i need to have MACHINE NAME AND DVR No as they both on 0

[@andrewmaltby6470]

how di i turn the white light off on the camera thanks

[@SanscoDirect]

can't turn off the camera light

[@Linda-my5ng]

Hi. My Sansco is continuously recording even though I've set to motion detect. Ive tried resetting do many times but am really stuck. Playback just shows a solid red line. Thanks in advance

[@SanscoDirect]

can you please contact us at [e-mail] andd send me a picture to show your system record and motion detect settings, so we can further confirm the issue?

[@jacklocke8490]

One of my cameras has a N with a red X through it what does this mean ??

[@SanscoDirect]

the DVR video standard setting is not match the camera's. you can contact us at [e-mail], we can send you the instruction to correct the settings.

[@clairemorton8726]

Looking for help my cams won't let me past admin password I didn't put a password on it it won't let me see my playback now

[@SanscoDirect]

can you let me know the DR brand and model? If you purchased the DVR from us, I can help you restore the DVR.

[@710jamie]

My cameras head work till 2 days, now its not work. Write a "P" with Red x. A hade also Do restore. But its not work. Do you know maybe what is the Problem?

[@SanscoDirect]

Do you have one or all the cameras woth a P with red X on the screen? Please contact us at [e-mail], we can send you the instruction to resolve the issue.

[@andrewf3760]

My sansco as logged me out says admin and password now but not set a password up so I'm now logged out please help

[@SanscoDirect]

can you let me know the DVR model, I can help to restore the password?

[@ulysses4989]

Same thing happened to us. Now the camera doesn't work on the app, one is flickering. The wires are connected, this Sansco is so complicated to use. Why can I not just connect/reconnect the WiFi.