SCG Tech Tip: Saeco Vienna Plus Test Mode

Is your Saeco Vienna Plus giving you trouble? Getting into it via test mode can help you diagnose what's going on. Watch as Brendan shows us how to engage this special diagnostic mode, then gives us tips and tricks of navigating through it and using it for good -- not evil!
Learn more about the Saeco Vienna Plus here: www.seattlecoff...

[@tricianewton-rahima5886]

I've had this espresso machine for years and never knew about these tests. I especially like the cleaning cycle. Thank you!

[@ronrealtor888]

A fantastic learning video especially the "Cleaning Cycle" and other "Work" modes. My coffee maker is a Saeco Vienna Deluxe about 10 years old. Thank you Brendan, Kat & SCG for this video and all the others you have produced. I did have a problem of coffee/water not coming through enough to make a full cup of coffee and then a solid red light would come on. I found a video from Germany that showed how to clean out the "Flow Meter" and water hoses inside the coffee maker - it fixed my problem. I found a tiny piece of coffee bean stuck in the hole of the Flow Meter that was the size of a pencil tip end that was limiting the flow of coffee/water. Note for Kat; you have to stop filming Brendan's hansom face so much and focus more on what his hands are doing..... lol Many thanks again for what you two do for the caffeine craving crowed. Cheers

[@michaelparkerson9720]

Funny Ron! This is for sure one of the best sites out there.

[@fredchuang3471]

Big Thank you for sharing how to rinse! Really helpful!

[@roydownham5577]

I was researching an an issue in which my machine won't grind...just goes direct to giving me coffee (with no grinding step), and I found this. Doesn't apply (yet) but I'll play with test mode when I get back to it. Thanks.

[@BalkepsDomain]

That rinse trick is really useful! Thank you.

[@helliko2]

Great video, thx. Knew about the removable spout but not the secret work mode...

[@SeattleCoffeeGear]

Yes!!! We're going to produce a whole series of these as we have the machines available, so stay tuned for the TT at some point :D - Kat

[@vatrader5958]

Great video. I have a Vienna Plus espresso machine. I was able to remove the brew unit and ensure it was functioning correctly. However, the gear in the machine does not align with the corresponding spoke on the brew unit. I placed it in test mode to rotate the gear, but it still doesn’t properly line up with teeth and grooves on the brew unit. Any advice?

[@rshinks]

Great series on Saeco, quick question, does the Saeco VSpresso have a test mode, and how do I get to it?

[@elvags1977]

Hi, super helpful ! tested all functions on my saeco vienna plus and all seem fine, except that when I tested the pump with the steam valve closed and in work position, water came out of the spout but also to the drip tray. When not in test mode, coffee is brewed , but about ⅔ of it comes out of the spout to the cup, and about ⅓ of the water is leaked to the drip tray ( as clear water , not brewed coffee) Have descaled both the panarello and the coffee spout Any help troubleshooting this would be greatly appreciated !

[@mikemastro9963]

Great video!! there's two dials in the coffee grinder, what's an optimal setting these dials should be at?

[@deniseturnbull8254]

How do I wipe off the rotor valve magnets of the flow meter? Where are they located?

[@richardgargya4961]

Hi! What if my 5 sticks middle engine rpund stuff not going back to the correct position? I mean I can put ut to home-and-work start finish position but can' put back the unit as the middle engine is cant be in the correct position. Thank You!

[@memcbride]

Can you put a cleaning/degreasing tablet in the brew unit and run the water through in test mode to clean WITH a tablet? I used to have a Solis Automatic and it had a cleaning cycle that used degreasing tablets. It was more effective than just rinsing with hot water. I dont want to chance creating a problem using a cleaning tablet, but thinking that this might enhance the cleaning (degreasing) the brew unit.

[@massagenoweast4024]

if my Trevia wont cleaning the brew as you demonstrated, what does this mean? It working on the steam wand but not the brew

[@sashakupetsky]

Thanks for sharing. One tough for everybody. As soon as I push the main power button the grinder starts working and never stops. It's not the doser switch. I assume the problem is in the main circuit board. Please confirm or share your suggestion. Thanks.

[@mariano9283]

Hi! Thanks for this video. I would like to ask you about my Vienna. I completed this test and it seems it works, I could check every step showed here, but when I go out from the test mode and want to turn my Viena on I have a problem and I cann't use it. When I turn it on, it starts when the movements that are suppose to complete at the beginning and it stops immediately. It starts to light the second green and the red error lights. I repleaced the o-rings and it still not working. If you have any suggestion I will be very grateful. Thanks in advance.

[@lukebezuidenhout9664]

Hi wants done with test mode how do you put it back to normal

[@SeattleCoffeeGear]

Cool - glad we could share something new with you :D - Kat

[@mickelchaconbriceno6220]

Hi, please if you could help me with a problem. At minute 3:40 you perform an action where you make a change of the water valve so that it comes out of the group and not of the steam. My coffee maker doesn't make that change even though I press the button, it's clearly not working properly. Can you give me any advice on where to start verifying it? It doesn't make any sound when pressing and trying to make this change.

[@christophershrout2367]

You may have already fixed this. Turn the dial to 7 o’clock and press button 2 (steam button) to move brew unit to work position. Green light should indicate it is in position, however go by feel. If you go too far you will get a red indicator. Once in work position press button 1 (brew button) to begin flushing the brew unit and lines. I use powdered citric acid and water in the reservoir to descale. After a few hours repeat this process to flush clean water back through the lines. Good luck!

[@marthalmedina2537]

Hi Brandon, We have a Vienna Plus and has been working great for about 5 years, but just this last week, the frother has stopped working properly. It does shoot steam out, but it overheats the milk without frothing it as usual, so that it starts making loud popping noises, and then eventually the milk just starts boiling. Any suggestions? We've been cleaning it thoroughly after every use and descaled the machine about 1 month ago. We will try descaling again this week, but this is something we have never experienced before. Thanks! Your videos have been very helpful!

[@rajpatel3735]

After removing a Stuck Brew compartment & throughly cleaning it, & re-positioning the compartment to neutral position, the gear on the inside the Saeco Villa machine will not turn into the neutral position. I can no longer fit my brew unit back into the slot. Is there anything else that I can do????? I did the whole nine yards by placing the index card into the slot to engage the micro switch to switch on. The gear turns a little like it would normally but, the gear in the machine is still in the wrong position. Any further assistance appreciated.

[@fedeshimo]

Hi, i got a saeco vienna plus like five month ago it was working fine but one morning i start the machine like usual, and after grinding it make a strange noise and the machine stopped the process i tried again and it wouldn't grind at all, i open the coffee dump deposit where grinned coffee ends after a cup and found some metal balls and some plastic, i dissemble the machine i think i found where the plastic parts belong but i have no clue where the metal balls are from y clean the machine and ensemble it again it when i tried the machine worked, but i could make like 6 or 7 cups of coffee but then the machine stopped again, thank in advance for your reply

[@RickNewberger]

Anyone still listening? I could use some help. I get water from the steam wand but when brewing, no coffee is dispensed though dry grounds are ultimately ejected into the hopper. Research suggests this is likely a broken boiler valve. However, I am able to run water through using test mode and the unit will then brew a cup normally for the next cycle or two. Is this still apt to be a broken boiler valve? Thank you.

[@terriperez3824]

I have the Vienna deluxe and was able to run the test. Thanks! My problem is the steam function. It runs for 30 seconds or so then the red light goes solid and the steam stops. There is plenty of water in the reservoir. While the steam is stopped I can turn the control back to water and hot water flows. Why does the red light go solid and steam stops?

[@ronrealtor888]

Terri, see my comment

[@donellelinscheid9726]

Terri were you ever able to figure out a solution to this problem? My machine just started doing the same thing.

[@terriperez3824]

@@donellelinscheid9726 I sold this machine well over a year ago so I’m having trouble remembering exactly what I did. I do know it was fixed before selling though. It’s very possible I simply ran a descaling solution through it using the steam and water functions. Have you tried that yet?

[@swatch0705]

Thank you for sharing the tips. I got a problem I don’t know if you guys can help. The water is coming out very very slow. Even it’s in “rinse” mode that means the brew unit is empty. I disassembled the brew unit and cleaned it, but the problem is not figured out. I appreciate if you guys can give some advice. Thank you.

[@donfreeland6368]

Did you clean the screen in the brew group? You might try removing it and giving it a good cleaning.

[@swisski7]

Thank you for these videos, they are super helpful. I have an issue/question for you. I have a Saeco Vienna Plus. I got it back in 2012 and it worked flawlessly for about 3 years. I maintained and tried to keep it clean as possible to ensure things always worked. After 3 years, I moved and it has since been in storage for about 2 years. I cleaned it before storing it as well so it would be ready to go when I would use it again. I've recently pulled it out and set it back up at our new place. Everything fired up and worked well the first morning. Then today, I went to brew coffee this morning and there was a painfully slow drip out of the brew unit. You could hear the pump working and trying to get the coffee out, but its just a very slow and tedious drip. This was causing the pump process to last a really long time as well, just trying to get the desired amount of coffee out into the cup. I've tested the steamer and there seems to be good pressure discharging from there. One thing to note, although I've kept the moving parts cleaned, I've never descaled (my own ignorance as I didn't realize the importance). Although in the descaling video, I saw you only used the steamer. After watching this test mode, I now see how you can just run hot water through the brew unit. I will try that next to see if I can help flush it. Is there anything else I can do? Would it be smart to use descale product through the brew unit? Sorry for the long post, any input or help would be much appreciated!! Thank you!

[@SeattleCoffeeGear]

Doing a descaling would be a good idea, especially since it's been in storage as the scale will build up over time. The brew group is dishwasher safe, so re'd recommend taking that whole unit out and either hand washing or putting it in the top rack of a dishwasher. kzbin.info/www/bejne/lYHYlmZobbRrjq8

[@swisski7]

Thank you for the suggestions! I will try descaling through both the brew unit and steamer, and then also put the brew unit through a cycle of the dishwasher. Hopefully this works!

[@krivetamico8862]

If the wand works fine to dispense water and test for pump goes fine but the coffee brews very slow- any ideas?

[@kristinvanderpol9699]

Have you adjusted the grind settings? The grind may be too fine and/or too much. Also, look up SCG video on cleaning the brew group.

[@dinaruna]

Hi.. In test mode stem mode pump working.. But testing in brew.. only small sound is coming for few second no water is coming.. In working mode grinder, coffe droping solanoid working but no coffee coming.. I can hear the brew unit sound... Pls help me

[@ronrealtor888]

See my comment

[@anthonyvillella2095]

I have a Vienna plus Saeco I'm having problems with water flow it is not flowing out properly and it's coming out from one of the nozzles and sometimes my tree is halfway fills with water can someone please tell me how I can fix it or what the problem is if there is a a rubber thin tubing that the water flows through at the back somewhere thank you

[@ronrealtor888]

See my recent comment

[@antoinegoulet590]

Hi, what if it won't go into test mode? Mine just shows the solid red light. Tried turning on and off several times before test mode and nothing makes it go into test mode. I have done the two button proceedure exactly as shown several times and nothing. Any ideas? I suspect the pump is broken and wanted to use test mode to confirm. I have cleaned all the supply lines and the flow meter was spinning properly...

[@donfreeland6368]

For the regular Vienna (not plus), the green light doesn't stay lit, but you are still in test mode and the functions work the same as described in the video.

[@SeattleCoffeeGear]

Hope it helps! - Kat

[@shafi420]

Thanks for this video. Now my coffee maker makes great coffee. Do you know where I can buy the grease for gears and moving parts. In the manual it says grease after washing

[@SeattleCoffeeGear]

You are looking for a food safe lubricant. Check it out here: www.seattlecoffeegear.com/saeco-brew-unit-lubricant

[@luciagomezromero9082]

Parece ser que es una muy buena explicación de como se da uso y mantenimiento a la cafetera es una pena que tu video no esté subtitulado en español

[@luciagomezromero9082]

Intentaré seguir los pasos que dice Muy buen video felicidades a excepción de los subtitulo en español

[@SeattleCoffeeGear]

Great to hear!! :) - Kat

[@BlackStalyon]

I placed the unit on the heating element mode and held it for about 30 seconds. The unit then seemed to produce a lot of steam from the vents near the buttons, then promptly shut off. Now the unit does not turn back on. Any help?

[@Fernandohcd]

Have you fixed your machine? I have the same problem

[@maxwellrosa9494]

You Blew the Thermostat.... I did the same thing..... you can buy a new thermostat (or 2 if you machine uses 2. Depends on the model) and open up your machine and replace it...... the part is $10 (philips.encompass.com/model/SAERI9737%7C21) ..... I suggest you watch some youtube videos on how to open up the unit and save some MONEY! The thermostat is attached to your boiler. you can look up your boiler type and thermostat part in the following link (www.cerinicoffee.com/saeco-parts-diagrams-28/). My thermastat part numbers were the following .....189428200 Thermostat, 175o and 189428600 Thermostat, 175o, Sirius

Excellent guys. Thanks!

[@codymarshall2597]

Do any of the other Saeco machines have a test mode? I have a Talea Touch :)

[@SeattleCoffeeGear]

You're welcome! - Kat

[@Lovely-y3z]

Thanks so much!!! This just saved me $$$$!

[@johncpen2000]

Can the Vienna deluxe group be put in the top rack of the dishwasher?

[@SeattleCoffeeGear]

Yep!

[@SeattleCoffeeGear]

Thank you!! - Kat

[@fruberto98]

hi my name is Mike i have a saeco vienna but idont get any power you have a sugestion wat can be Thank you

[@SeattleCoffeeGear]

Hello mike, Unfortunately, no, besides checking the cord to make sure it’s in good shape, and checking to see if the machine will power on with other outlets/circuits, there really aren’t any other suggestions. We would need the machine to evaluate it further for repair, or if you’re not in the area, you could contact Saeco for a closer authorized repair center: 800-933-7876. - Miranda

[@maxwellrosa9494]

While in test mode, I performed the heating element test for "about a minute". I went back to the pump and the machine exploded...... won't turn on anymore.......

[@maxwellrosa9494]

You Blew the Thermostat.... I did the same thing..... you can buy a new thermostat (or 2 if you machine uses 2. Depends on the model) and open up your machine and replace it...... the part is $10 (philips.encompass.com/model/SAERI9737%7C21) ..... I suggest you watch some youtube videos on how to open up the unit and save some MONEY! The thermostat is attached to your boiler. you can look up your boiler type and thermostat part in the following link (www.cerinicoffee.com/saeco-parts-diagrams-28/). My thermastat part numbers were the following .....189428200 Thermostat, 175o and 189428600 Thermostat, 175o, Sirius

[@johncpen2000]

Can a Vienna Deluxe be put into test mode?

[@ronrealtor888]

Yes, mine does

[@marmutvision1819]

Very helpful thanks!

[@SeattleCoffeeGear]

+Marmutvision Cheers! Thanks for watching! :D

[@agjeano]

Thank you. Thank you. Thank you.

[@SeattleCoffeeGear]

You are welcome!

[@agimqose1]

thanks for video!

[@syamilsyaje]

U guys r awesome

[@andreluizcv]

Hi Guys! Great video (all of them)! My brew group goes to the working position when the machine starts. Any tip? Another issue... We (the 58K followers) want to see Cathy's face... please, help us! Thanks a lot for sharing your knowledge!

[@HM-lm3kr]

Nice thanks

[@erikrupert7194]

Hello Brendan, Thanks for your great videas about the Vienna Plus coffee machine. I have been enjoying this machine for almost a year now but recently it start showing troubles at the end of the cycle when the water goes through the coffee into the cup. At the moment it hardly goes through, the pressure goes up and the red button turns on. When I use the turn valve on the right the water goes out and the pressure is gone and the machine will try agian. I have tried your test mode and everything seems to be working. I also have made a video: drive.google.com/file/d/0Bx8p9zerwMefVjhqYUMzbkVyX28/view?usp=sharing

[@swisski7]

Did you ever get this fixed? I have a similar issue. Although mine is coming out of the brew unit, it is very slow and not dispensing normally.

[@chrhoj]

Erik I have this exact same problem on my Vienna, and it's making me crazy, I deep clean the brew unit and the machine works well for the first 5 or 6 cycles, then it get "stuck". I really appreciate any comment about this, thanks!

[@ronrealtor888]

@@swisski7 See my comment

[@thorstenthiel760]

super

[@paulogorenstein770]

Confuse!

[@Jorjibou]

Confusing. Thanks to Seattle Coffee Gear: We understood how to put it on test mode! yeah! Nice for the time explaining all this, except your video is too sketchy and it makes your instructions confusing. Camera is moving way too much! should stay on the display so we actually SEE and HEAR at the same time. After watching it all, we are not even sure which button is doing what.

[@SeattleCoffeeGear]

Hahahaha -- he needs professional help ;) - Kat

[@lornejames1036]

the giggle destroys the technical information

[@gheorghepop3077]

Show the buttons not your face.

[@SeattleCoffeeGear]

Hahahaha -- he needs professional help ;) - Kat