Service design and transition for a product-led world

Service design and transition for a product-led world
This is a walk through the journey of how NHS England Service Design and Transition adapted to work alongside product teams to ensure we deliver new and uplifted services with proportionate governance. It will focus on the context, the why and the how.
Context - We will take a brief look back at how we worked during the Pandemic across departments and suppliers to deliver amazing products and services, and how collaboration was at the forefront of this success.
Why - We will dive into the learnings from this time, how they have shaped our present, our future, and why we need to change to stay relevant.
How - We will share how we approached uplifting our ways of working, adapting our processes and changing the way we think and work alongside our Product and Programme teams, including the successes and the challenges we faced.
But we’re not quite done yet. It’s an iterative process and we still have more to do, sharing with you the progress so far and the steps ahead.
Presented by Lisa Flounders, Service Lead, Live Services, NHS England
Lisa is Service Management professional with over 15 years’ experience in Technology spanning the Private and Public sector. Lisa spent over a decade in the financial sector, starting her Service Management career in Major Incident Management, Problem and Release Management before joining NHS Digital in September 2013. Lisa worked on the Covid Services, primarily as a Release Manager for the National Testing Service, then as Service Lead for the Vaccinations Service in a SIAM environment. Lisa is now leading the cross-cutting teams in NHSE which cover SD&T, Change, ITSC and Capacity Management, where there has been significant transformation in shaping our ways of working for the future.