ISO20000 Part 14: a standard for SIAM

In this session, presented by ISO Project Editors Michelle Major-Goldsmith, Kinetic IT, and Finbarr Callan, GoodCert, participants can anticipate an exploration of the newly unveiled ISO 20000 technical specification, Part 14, focusing on Service Integration and Management (SIAM). The speakers will guide attendees through the details of the document, shedding light on its development process, content and relevance. They will also share insights on how interested individuals can actively engage in international standards, fostering collaborative contributions to the evolving landscape of SIAM.