ServiceNow Ticketing Tool | Understanding Incident Management In ServiceNow | Edureka

[@sreeramya-ms8fx]

Each n Every Word is Clear and understandable voice with captions........Thanks a lot..........................

[@edurekaIN]

You're welcome 😊 Glad it was helpful!! Keep learning with us..

[@datageekpranav]

the way you have organized the presentation is amazing....great work!

[@edurekaIN]

Hey Pranav, thank you appreciating our work. Do subscribe to our channel and stay connected with us. Cheers :)

[@warizkazeem2362]

This presentation is just too good. I learned more watching this video than I learned in a class I paid $1000 for

[@edurekaIN]

We are very glad to hear that your a learning well with our contents :) continue to learn with us and don't forget to subscribe our channel so that you don't miss any updates !

[@jillharden1491]

This was a Great Tutorial on ServiceNow Incidents Thanks.

[@apurvsingh2330]

Loved the way the presentation proceeded step by step. :)

[@edurekaIN]

Hey Apurv, thanks! Do subscribe, like and share to stay connected with us. Cheers :)

[@dheerajpoona116]

Watching it in 2023

[@aimonsnouspendantquenousre8914]

I've never used this software before, but your presentation is really so clear and make me understood in a short time. thanks a lot

[@edurekaIN]

You are welcome 🙂 Glad it was helpful. Keep learning with us!!

[@Seyinicez]

This video is 5 years ago. This awesome wish I saw it before now

[@amrhassan8137]

Very clear and easy to understand 45 minutes. Thank you!

[@edurekaIN]

You are welcome :) Glad it was helpful!

[@drnagarajvaidyaraju7429]

Excellent!! Very well organized content and extremely well presented - Simple, precise, and clear. Kudos to the trainer/presenter and the whole team involved in creating this video. Kindly keep updating more such videos.

[@SKU732]

Thank you so much sir, this is a very helpful session for me.

[@lsraov6311]

good video for understand incident management, thanks so much.

[@peruavsarama9848]

Thank you so so much dear

[@himalierangika4131]

This was a great help for me .. and a lovely presentation style ...

[@KnowledgePOD786]

Great value for this module. Keep making the same. Just loved it.

[@davidadeyemi894]

This was very helpful, step by step process on Incident management(Ticketing system ). God bless you !

[@edurekaIN]

Thank you so much for the review ,we appreciate your efforts : ) We are glad that you have enjoyed your learning experience with us .Thank You for being a part of our Edureka team : ) Do subscribe the channel for more updates : ) Hit the bell icon to never miss an update from our channel : )

[@Drebreathes]

This was very informational. Thank you so much!

[@edurekaIN]

Glad it was helpful!

[@mannurusruthi9524]

Very well explained Thank you so much sir your clear voice and pronunciation helps a lot to understand.

[@edurekaIN]

We are very glad to hear that your a learning well with our contents 😊 continue to learn with us and don't forget to subscribe our channel so that you don't miss any updates !

[@thejayeshbhagat]

Thank You

[@sangeethkumarkaliamurthy8388]

Its really helps to me to know handle service now ticketing tool and its process well explained thanks a lot!!!

[@edurekaIN]

Thank you so much for your review on our channel  Great to hear that Edureka is helping you learn better . We’ll strive to make even better learning contents/courses in the future ! Do subscribe the channel for more updates : )

[@ludovicjulien5501]

God bless you for this beautiful and helpful tutorial

[@edurekaIN]

Hey Ludovic, we are glad you loved the video. Do subscribe to the channel and hit the bell icon to never miss an update from us in the future. Cheers!

[@dhanyadevaraj9490]

very informative material !!

[@RamGopalKS]

Nice Presentation.

[@deepakkumawat3285]

Very informative session

[@vishalalure6623]

VERY GOOD PRESENTATION.....

[@hemavathibs2195]

Explanation is very clear by organizing things in better way😊

[@edurekaIN]

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[@mailtosameerkhan]

Awesome. Really learnt a lot from this 45mins video. Explanation was too good without any pauses between.

[@pugdaddy3061]

Outstanding!!!

[@pedrammirzaie1828]

very usefull

[@parvinpanjavi9658]

It was very informative! .... Thank you so much

[@BerserkXIII]

Very useful, thanks!

[@edurekaIN]

Glad it was helpful!

[@pcinformes1]

Thanks for your great presentation. I really like it.

[@lovepreetkaur6272]

Awesome! Very good explanation and helpful for beginners. Thank you so much for sharing this video 👍

[@edurekaIN]

You are welcome 😊 Glad it was helpful!

[@jeanclaudenduwimana7787]

Man I can't thank you enough you just saved me some headache ! hey do you know where I can find resources on how to use Active directory?

[@edurekaIN]

Hey jean, thank you for watching our video. We are glad to have helped. We are not sure about the Active directory. But we will get back to you when we do know where to find the resources. Cheers :)

[@sudamamangal]

Very helpful video..........

[@viswanthsenthil7250]

really helpful for new users

[@ttt5720]

Awesome video. Thank you.

[@faisalshaikh3861]

Thank you Tutor ☺️

[@jamesmathew8267]

Excellent!! very good presentation.

[@edurekaIN]

Thank you very much!

[@jagrutibandelkar5398]

Thank you sir.. great explanation..and it's really helpful for bigginers..god bless u...keep motivated

[@edurekaIN]

Hey:) Thank you so much for your sweet words :) Really means a lot ! Glad to know that our content/courses is making you learn better :) Our team is striving hard to give the best content. Keep learning with us -Team Edureka :) Don't forget to like the video and share it with maximum people:) Do subscribe the channel:)

[@fabrice8246]

Very good work, thank you.

[@sridhard4219]

Wow .. thankyou somuch... superb..

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[@kartha789]

Well explained. Appreciated. Thank you.

[@edurekaIN]

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[@rajabhushandara7586]

Simply super explained bro

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[@TELLAFRICANS]

Great. You are the best.

[@sandydotcomm]

Absolutely beautiful presentation

[@edurekaIN]

Hey Sandeep! Thank you. Do subscribe and stay connected with us. Cheers :)

[@muralikrishamurthy1327]

Great info.

[@edurekaIN]

Thank you 😊 Glad it was helpful!!!

[@thulaseeswarreddy7162]

superb explanation

[@angelodeva6894]

Awesome teaching good information and simple teaching. Big Thank you.

[@edurekaIN]

Hey Angelo, thank you for appreciating our work. Do subscribe, like and share to stay connected with us. Cheers :)

[@veerakumarBE]

very nice presentation thanks to naveen ....

[@JK-ht2kd]

excellent.. very well explained.. well done..

[@samiraversi4795]

Thanks

[@TonyMoze]

Thank you for this, Naveen!

[@edurekaIN]

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[@lestersampson4530]

Excellent! I must say the layout and functionality has changed somewhat since I last worked on Service Now but still as user-friendly as I remember.....great platform

[@edurekaIN]

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[@terryevp4084]

Thanks for the great explanation and awesome video.

[@AtHomeNA]

Very concise and clearly explained.

[@prolifestyle-ayurveda]

Good Information , Thanks a lot Dear 🙏

[@edurekaIN]

Hi : ) We really are glad to hear this ! Truly feels good that our team is delivering and making your learning easier :) Keep learning with us .Stay connected with our channel and team :) . Do subscribe the channel for more updates : ) Hit the bell icon to never miss an update from our channel : )

[@sunitas8025]

very nice explanation ... i subscribed because of this training video.

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[@persuasiv84persona]

Brilliant and user friendly presentation, was incredibly helpful a tool for my current position.

[@edurekaIN]

Hey, thanks for the wonderful feedback! We are glad we could help. Do subscribe to our channel to stay posted on upcoming tutorials.

[@manibabubammidi6655]

easily understanding your presentation...

[@edurekaIN]

Hey Manibabu, we are glad you loved the video. Do subscribe and stay connected with us. Cheers!

[@gayatreearadhana8956]

Nicely presented 👏

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[@CAIrondad]

Once again.... great tutorial, as usual. Too funny though - at the end, you were zooming in on an incident in Atlanta, Georgia (on the map), but you then say the user is in San Ysidro, California. Ha ha!

[@Blackadashyne]

Thanks man

[@sheannegagani08]

Thank you very helpful information

[@chaitanyaakkisetty7041]

Thank you for such a brief presentation....

[@nagulpashashaik]

superrrr knowledge gained

[@naventhaines8579]

Thanks heaps

[@aravindgooogle8431]

good presentation

[@ravikumaryamana5840]

good work i am placed in cognizant as desktop support.but i did not Learn hardware and networking. but is useful. how to use remote accezss and solve issuesz. kindly help me.

[@edurekaIN]

Hey Ravi, "docs.servicenow.com/bundle/london-it-operations-management/page/product/mid-server/task/t_EnableDeviceClassWinRemoteMgmt.html This document might help you out. good luck."

[@soundpoisn8006]

Thanks for the video

[@edurekaIN]

You are welcome👍 Do subscribe to our channel to stay posted on upcoming tutorials: kzbin.info.

[@mitkarisunil]

Thanks for the video :)

[@ankitpatiyat544]

Great tutorial

[@deals2000llc]

Awesome presentation

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Thank you for watching our video. Do subscribe, like and share to stay connected with us. Cheers :)

[@sachinkhamitkar6433]

guys thanks for posting such great videos...i always eagerly wait for any video that's gonna uploaded by edureka..

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Thank you, Sachin for appreciating our work. Do subscribe and stay tuned for updates on our channel! :)

[@mikeruiz5614]

very well explained!

[@edurekaIN]

Hey Mike, thank you for watching our video. We are glad that you liked our content. Do subscribe and stay connected with us. Cheers :)

[@ankushdahakeslife9204]

Thanks for video

[@edurekaIN]

You are welcome👍 Do subscribe to our channel to stay posted on upcoming tutorials: kzbin.info.

[@nave2n]

Nice Video :)

[@Aariha_vlogs]

So I have a doubt that suppose if a company puts a project on this service now based on some ticketing tool .what is the role actually?

[@gogfarmabhi3151]

awesome, great explanation, i really appreciate edureka!

[@shoaibxhyder5608]

Hey Buddy, very nice video. Followed by this can you post a similar video on Problem Management.

[@edurekaIN]

We'll definitely take this into consideration and soon prepare content on this and update .Stay tuned for updates ! Do subscribe our channel and hit that bell icon to never miss an video from our channel .

[@piyushsahu6387]

Thanks for the step by step explanation, its would be great if you could provide video link for Configuration Management?

[@442sandhya]

Thanks so much for the informative video!! very neat

[@edurekaIN]

Thank you for watching our video. Do subscribe, like and share to stay connected with us. Cheers :)

[@NaveenKumar-gf2lj]

Really awesome session. step by step explanation. knowledgeable. helpful for beginners. Thank you so much.

[@edurekaIN]

Hi : ) We really are glad to hear this ! Truly feels good that our team is delivering and making your learning easier :) Keep learning with us .Stay connected with our channel and team :) . Do subscribe the channel for more updates : ) Hit the bell icon to never miss an update from our channel : )

[@kavitarani3501]

Thanks :)

[@EbenezerYiadom]

God bless you!!!!!!!

[@edurekaIN]

Hey Ebenezer, thank you for appreciating our work. Do subscribe and stay connected with us. Cheers :)

[@lanagreen79]

Very good and helpful ! Thank you !

[@edurekaIN]

Hey Lana, we are glad you loved the video. Do subscribe and hit the bell icon to never miss an update from us in the future. Cheers!

[@vamshidarraorangineni5066]

thanks for the video......

[@edurekaIN]

Hey, glad you loved the video. Do subscribe and hit the bell icon to never miss an update from us in the future. Cheers!

[@pinoyheartbeat7245]

5 Stars for this presentation. Is there a video for creating and managing Problems and Change? Thanks.

[@edurekaIN]

Hi Pinoy, we do not have a video in the particular request you raised but, here is an introductory video to assist you better bit.ly/35CM48c , cheers !

[@mahaboobsk2733]

can u provide more vedios on service now

[@edurekaIN]

Greetings, here is a link to our playlist for ServiceNow: kzbin.info/www/bejne/jJfEmHaPrNateMU This series will help you get started with ServiceNow. Thanks :)

[@pinkujena3579]

explain is very good

[@edurekaIN]

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[@sirigaddesudhakar9376]

thanku so much sir the way you presenting great

[@edurekaIN]

Hey Sirigadde, we are glad you loved the video. Do subscribe to the channel and hit the bell icon to never miss an update from us in the future. Cheers!

[@vaibhavsharma6548]

Team, Please assist with servicenow certifications as well, unable to find it on community tab of this channel, other technologies are there

[@SandeepKaur-el1zu]

I want to use the lines you said about ticketing software in my case study. Can I get reference for this or Can I use the link of this video as a reference in my assignment?

[@edurekaIN]

Glad to hear our contents are helping you ! Please provide your mail id to share the data sheet :) We’ll update you soon

[@mohitkhadanga]

Wow

[@aryasjanu]

nice video

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[@MJ-zg2fz]

Edureka

[@emeraldkabalala9842]

Bravo!!! 👏🏽

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Hey Emerald, glad you loved the video. Do subscribe and hit the bell icon to never miss an update from us in the future. Cheers!

[@mdashrafunnisa9763]

👍

[@Coolnesski]

because of the cloud, "out of the box" is now an antiquated term

[@edurekaIN]

Greetings! That is true indeed. Thank you for watching our videos. Do subscribe, like and share to stay connected with us. Cheers :)

[@FenelHyacinthe]

What's the difference between incidence and service request?

[@edurekaIN]

Hey Fenel! Difference between Incident and Service request: ITIL defines an incident as ‘an unplanned interruption to an IT service or reduction in the quality of an IT service.’ When everything works exactly the way it’s meant to, the service in question operates without a hitch. But when something doesn’t, it causes ‘unplanned interruptions’ to the service and creates an incident. So the main goal of Incident Management is to provide a quick fix that resolves the interruption and restores the service to its full capacity. These interruptions can be anything from your computer not booting up to the WiFi not working. Service Requests however are defined as ‘a formal request from a user for something to be provided - for example, a request for information or advice’. In other words, a service request is raised when you want to procure something that you don’t have in the first place. Be it access to the printer or upgrading to a higher version of a software. Hope this helps. Cheers :)

[@projectlifechanger8730]

To put it simply: Incident = something is not working correctly (for ex. e-mail, Internet browser, can't access some network location etc.) Service request = a request - something needs to be provided or changed for the user (changing user data, provide access to a certain application, create a new account etc.)

[@jawadeepak]

Thanks :)