TechNow Ep 76 | Flow Designer/IntegrationHub 2020 Update

[@sivaramankuppusamy9364]

Even i have same query how to process inbound integration using IH.. do we need to use Rest API for this or any capability available in IH

[@gayathrisivaraman8957]

What is the best way for the inbound integration... And how to relate Rest API with Integration Hub

[@gayathrisivaraman8957]

Thanks for quick response

[@mitkarisunil]

I want create group in ms teams from servicenow dynamically for each ticket created and add members to it. Will it be possible

[@ChuckTomasi]

I don't see actions in our pre-built spoke for managing groups. It may be on the roadmap for an update to the spoke. I don't have visibility to the release of spokes. You may want to ask your account team for insight on that. All that being said, you could create custom actions/spokes yourself with the REST API steps using the existing actions in the MS Teams spoke as a template. I did this for other integrations that didn't have exactly what I needed. docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub/reference/microsoft-teams-spoke.html

[@mitkarisunil]

@@ChuckTomasi Thank you Chuck for your reply. If it is possible with rest api that would be really helpful. If you have any guide on integrating teams with servicenow rest api That would be really helpful.

[@gayathrisivaraman8957]

How to achieve inbound soap integration using Integration hub..

[@ChuckTomasi]

That would be done using the SOAP step in an action. Generally you would group one or more actions together for a given system in to a scoped app called a "spoke". docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/reference/soap-step-action-designer.html

[@mitkarisunil]

Hello guys

[@ChuckTomasi]

Hello Mitkari. Thanks for watching