NOWCommunity Live Stream - Topical Deep Dive - Flow Designer Basics

[@KuijpersClan]

Flow Designer Basics topic starts at 9:35

[@jesserounds9279]

The actual teaching and learning starts at the 17:00 mark :)

[@GabrielThaArchAngel]

Chuck your videos are the best on KZbin for ServiceNow. I can actually understand and comprehend how you train. Thank you

[@ChuckTomasi]

Thank you Gabriel

[@Flowmi]

Yes this was amazing! Please keep making more videos! 👽

[@Jency83]

Thanks for nice introduction to Flow designer. We support multiple languages, it seems the flow action to "Send email" is a simple email with no option to call a script (and get a language mutation of a certain notification). Or am I missing something?

[@guruinibm]

Hi Chuck ..Do you have any presentation or documentation for servicenow catalog integrated with ansible automation using ansible spoke?

[@ChuckTomasi]

None that I'm aware. That doesn't mean it doesn't exist, just that I'm not aware of it. Have you tried asking in the community?

[@guruinibm]

No problem I’ll check with the community. Thank you Chuck. This is for Service Now integration with Ansible automation platform .

[@harshahuja6531]

Hi Chuck, I am new to Servicenow, just want to know how you added that Employee table in your instance, is there any video in which you guided for that?

[@kalyanchatakonda3154]

Hi Chuck, is it mandatory that we have to be explicit on , to the email drilldown while selecting "To" field in send email action ? What would be the case if the email is being sent out to the Assignment group ( I mean all the members of the assignment group)?

[@ChuckTomasi]

Hi Kalyan, for an individual, yes, you need to drill in to the email address. I suspect this is to support other tables besides sys_user (current notifications make some assumptions and just don't work on other tables unless you explicitly put in the email address.) For groups, I haven't tried yet, but my assumption is the same thing. You would need a group email address. There's already a field, but I suspect many people don't use it for groups. I'll try to get an answer for you in the next few days, but in the mean time, it would be a pretty easy test on your personal developer instance - let me know what you find.

[@jamstawildman]

Nice intro :)

[@ChuckTomasi]

Thanks

[@elianaright6983]

Hi Check, I am new in flow designer. I need to update the variable values of the newly created RITM through the flow, but there seems to be no way to update variable values of an existing RITM using OOTB Actions. Any insights will be highly appreciated.

[@ChuckTomasi]

I haven't heard of that (yet). Have you asked in the community?

[@elianaright6983]

@@ChuckTomasi I did not post the question in the community, because the same question already posted by other members. It can not be done using Drag and Drop from the Data panel. It must be done through scripting. Since updating variable from the Flow is not possible. Do you know a way we can copy the Description field to the variable in RITM using Business Rules? Please let us know. Thank you

[@itbeithme123]

I love that he says you van make it in 5 lines of code great, but the poor administrator 5 years down the road will look at it and say what? I'm taking the NextGen externship and we learned flow designer (im using this as a refresher) but i have no idea how to use Javascript rn and couldnt tell you what a line of code looks like

[@yamunapriya742]

Can we use flow designer to copy data from one table to another , instead of a business rule

[@ChuckTomasi]

Yes. Using a Look up record and create/update record action you could copy records from one table to another without any code.

[@yamunapriya742]

@@ChuckTomasi Thank you for the reply! Thanks a ton to you for sharing a lot of information and helping out all the servicenow professionals!!

[@akj3388]

I got a UI Action button that just goes next next next into the records of a table. What I want is if this button is pressed twice in the duration of 10 seconds then I want a field value of this table to changed to something else. Can this be done in the flow?

[@codingsutra1193]

Crazy...