Ask the Experts -- CSDM diagrams and use cases

Crafting effective Common Service Data Model (CSDM) diagrams is pivotal for aligning the ServiceNow platform with an organization's service and operational needs. In this session, the expert John Zhang will share the best practices for creating comprehensive CSDM diagrams, illustrating key use cases from real-world implementations. We will explore methods to map business capabilities, services, and applications, integrating data across CMDB, ITSM, and ITOM modules. Attendees will gain actionable insights on building scalable and sustainable CSDM diagrams tailored to their specific organizational requirement