Setting Up an eero Whole Home Wi-Fi System - Tech Tips from Best Buy

Let’s get rid of internet dead spots in your house, by adding a mesh Wi-Fi system. Geek Squad® Agent Lee is in The Lab to show you how to set up an eero Pro Mesh Wi-Fi System and connect your devices. Plus, she’ll give you tips on the best places to put the eero nodes in your home, so you’ll get a strong signal everywhere. For set up, you’ll need your smartphone with the Eero app installed. Your modem should also be working and connected to the internet.
Know what info you need? Skip ahead:
How to connect the eero: 01:14.
Where to place eero nodes in your home: 03:46.
How to add nodes during setup: 04:03.
How to add more eero nodes later: 05:15.
How to add smart devices to your network: 05:41
How to hardwire your eero nodes: 06:22
How to run an internet speed test: 06:39
Not sure which modem you have? This article can help you figure it out: bby.me/99kfx.
How to create a strong password: bby.me/exbjp.
Shop eero: bby.me/qwmay.
If you have more questions, ask us in the comments. Subscribe for more Tech Tips from Best Buy: bby.me/b27lf.
Click here to chat with an Agent: bby.me/s5b9z.
#BestBuy #Wifi #eero

[@garosebud711]

This lovely young lady did a fantastic job explaining how to set up Eero devices. Please keep using her as she is easy to follow and understand. 5+ stars

[@BestBuy]

We're happy to see this was helpful to you. Be sure to subscribe for more great Tech Tips!

[@jamescarroll6954]

What Rose said.

[@eviemaria9743]

This is new to me and very complicated. I don't like this change at all. I'm having trouble understanding and trying to add a tv.

[@dwightpayne4264]

Purchased this system from Best Buy and it solved my dead spot problems.

[@rasta1ringo2]

This young lady was very informative and simplistic for those of us not savvy on these items. Give her a raise.

[@BestBuy]

Helping you live your best life with the right tech is our mission.

[@88kwthomas]

you know its a paid actor right?

[@yesmate78]

Womansplaining

[@asprywrites]

Well, she certainly did a fine job. I'm sold.

[@robm3063]

Do you have to reconnect all devices to the mesh network when done with install?

[@GuillermoHernandez-x2k]

Be aware, this device requires the cable modem, or your Internet connection to first be plugged to the eero device. What happens if your Internet connection is in the garage or in a closet were it will be boxed in by walls? You will have to waste one of the eero to connect in that location and then TRY and GET a DESCENT bandwidth from the mesh ones. Good luck you wont. There are many homes were the Internet connection is next to a whole house panel in the garage and you have data jacks in your home. I connect the Internet connection into this switch and all the rooms have Internet access. I can then connect all the mesh devices to the switches I am using and get a good wireless connection because all t he wireless meshed routers are connected to the same switch, including the master. You can't do that with the eero as the Internet connection has to be going thru one eero router. This means that at least 20% of the bandwidth you get in the other eeros is wasted for communicating and passing data to that center eero "Master" one which is connected to the Internet. BAD topology. I have and ASUS Mesh 6 and I can connect all the Asus meshed devices to the switches, one of them becomes the master and 100% of the bandwidth goes into the switches and into the Internet. The meshed WiFi devices also use the Internet directly. The WiFi mesh is only used to facilitate a single SSID on all the meshed WiFi devices. I had to return the eeros because of the fact they don't support all meshed routers connected to the same Internet cabled network. This can be used when you are only using Wireless connections and you want to bring the signal to locations that you don't get good signal by adding, basically, another Wireless device. Don't do this because it is cheaper to use a Wireless Repeater...much cheaper.

[@NovaVortex]

Thankfully the majority of people don’t have this problem

[@Red-357]

So only one Eero needs to be connected directly to the modem with the Ethernet cable correct? The rest of the Eero’s will connect wirelessly.

[@IIHydraII]

Yes, though if it's viable to connect your Eero's via ethernet, that's always preferable to guarantee stability :)

[@lonewolfe7343]

In the video at 4:00, the 2nd is also connected by ethernet cable.. Why?

[@CECE1839]

Just wish Best Buy had more in store Mesh Networking experts in their Retail Store to assist with purchasing decisions

[@saeligutierrez8025]

Does that mean you have to use Ethernet cable on all 3 of them?? If yes how would you connect them to the same modem?

[@BestBuy]

With mesh systems like eero, you only need to connect one of the base units to your broadband modem. The other units can be placed anywhere in your home as long as they're connected to a wall outlet for power. When your laptop or phone or console connects to a eero device, it passes the signal along wirelessly through a back channel to the base unit connected to the modem.

[@ClaudiaGarcia-og2bg]

​@BestBuy what if I only have one unit. Does it have to be connected via the modem/ethernet? Or will it work only plugged to wall outlet?

[@CECE1839]

Purchase 100 ft Ethernet Cord to connect to the modem….

[@ericjackson8135]

at 4:02 why is the second device plugged in to an ethernet cable? Isn't the point to extend your wifi without cords?

[@AdamAarts]

You can extend without cables. If you have the option to plug in the second (or third) unit via Ethernet you should since Ethernet carries a stronger signal over longer distances.

[@sawyerramos3113]

@@AdamAarts what? that didnt make sense!

[@sawyerramos3113]

this is my issue with this. And the come with 6 feet of ethernet. what if I need 100?

[@ClaudiaGarcia-og2bg]

​@AdamAarts what if you only got one eero? Does that one need the ethernet connected?

[@dfarwig]

I just purchased and with the help of tech support, set up my new eero system. My question is, do I need to disable my cable network user name and pass word and just use my new user name and pass word for the eero system....?

[@bonddav007]

what do you do if you want to add a new modem after you setup with a different modem a year from now

[@lunamellor3432]

This instructional video was so informative & helpful.

[@jeffreyhei7038]

If I do not have a Ethernet cable coming from my modem does the eero come with one? Or do I need to buy one? I have a coaxed cable from my wall into my router and all my devices in my house are run off Wi-Fi. And do I need Ethernet cables for the other devices? Or do they connect through Wi-Fi?

[@dwightpayne4264]

It comes with a Ethernet cable that you plug from your modem to your first eero.

[@jeremiahbrigham5090]

What about solid blue?

[@crgrob]

Why do you need a modem? I'm using my eero and that's all 🤔 is this incorrect? My WiFi coverage is mediocre but I don't get full speed to my wired devices. Any help?

[@BestBuy]

The modem is responsible for sending and receiving signals from your internet provider. If you are unsure of what modem you may have, click this link bby.me/99kfx for more info. Try running an Internet speed test (06:39 in video above) to check the speed to your wired or wireless devices.

[@Traedavis112]

I have AT&T fiber internet with their gateway. Can I hook this up to it or replace it with this?

[@Draxxuzownzu]

Why do you want to do that?

[@daff5507]

So my modem doesnt provide wireless internet access. I just need to buy a wireless router and connect it to my modem through WAN port and set the router up right?

[@Gunslinger-m2v]

If I use my router as a switch for more than one cables out then do I connect the Eero to the rounter?

[@BestBuy]

If you're using a router as a switch and want to connect your eero, check the video at 01:14 or here's a suggested setup you can follow: 1. Connect the eero to the modem: The eero should be connected directly to your modem for the best results. This way, the eero acts as your primary router and controls the network. 2. Use your existing router as a switch: To turn your router into a switch, disable its DHCP server (so it won't assign IP addresses), then connect it to one of the LAN ports on the eero via an Ethernet cable. 3. Connecting devices: Once the router is acting as a switch, you can connect your additional devices to the other LAN ports on the router. This setup ensures that the eero is handling all routing and Wi-Fi management, while your router simply acts as a switch to extend the wired connections. Please let us know if you have any other questions.

[@dougmattingly]

When you say add "devices" are you talking about more Eeros or are you talking about a Roku, a computer, etc? The unit I got is a single Eero unit. So it's physically plugged into the modem in the corner of the living room. I need it to fix a dead spot in the back bedroom. I don't see how one unit setting right next to the modem is supposed to do that. Isn't this a relay device? Or does it boost the signal somehow?

[@cloudhobbyist]

If you have one eero device then it's essentially your router. To fix dead spots you should've purchased more than one unit. For example, one to connect to your modem to act as the router and any additional eero's you might need to cover the rest of your home.

[@jayvito86]

how many Ethernet port does the Modem itself have. I would like the option to connect other devices directly to the Modem ?

[@BestBuy]

The eero whole home Wi-Fi system is not a modem. It's designed to connect to a separate broadband modem via ethernet. The eero shown here has two ethernet ports. Connecting a multiport network hub or switch to that second ethernet port is possible to give other wired devices connectivity.

[@danktrees1240]

Does your IP address changes from your regular modem when you add the mesh eero pro 6?

[@BestBuy]

Your external IP address, which is assigned to the broadband modem by your Internet Service Provider, typically won't change.

[@agordon20024]

How can I allow a printer to access the network? Instructions say to press button on router but there is no such button.

[@BestBuy]

The network setup for printers varies by individual printer. We recommend checking the manual for further instructions on manually setting up the printer with the wireless network name and password. Our Geek Squad also offers remote and in-home installation service at bby.me/bwqnxo or you may want to visit the support page on the manufacturer's website for info on how to contact their support team for help.

[@martinez209]

I wear the same shirt but theres a few things missing like if you have a gateway ypu need to disengage the wifi then add the eero.

[@2012DAL]

Do all three devices need an Ethernet cable? The first device registration was successful with the included first cable, but I don't have a cable for the rest of the devices.

[@BestBuy]

Only the unit that you connect to your cable or DSL modem needs to be connected via Ethernet cable. The other units will only need to be plugged into the wall for power and will connect to others wirelessly.

[@quadriderhonda]

I have a tp link and I don’t use that into a modem so how will I use this eero with no modem?

[@larryjohnson4177]

Didn’t work for me taking it back

[@margueritegouin2621]

The configuration of the Eero Pro 6 never ends. It stops at step 4, during registration. How do I fix this?

[@debbygorman9793]

We are having the same problem. Did you ever get it to work? Frustrating!

[@margueritegouin2621]

@@debbygorman9793 When it didn't work, I returned the device and I'm looking for something else that might work this time.

[@debbygorman9793]

@@margueritegouin2621 We finally did get ours to work. We were originally trying to set it up using an iPad, after watching this video, we uninstalled the app on both our iPad and iPhone, reinstalled it on just the iPhone, and started over using the phone, being extra careful to do all steps in the exact order. Worked great!

[@margueritegouin2621]

@@debbygorman9793 Surprisingly, I don't have a cell. I thought I could install it with my 8th generation iPad which is not cellular. It is probably the cell connection that was missing to complete the installation.

[@kimmer6]

I had the same problem. The app setup says that I have an existing account. I do not. After 2 long calls to EERO techs, they could not find a way to reset the app from their end on my iPhone 12. One told me to borrow somebody else's phone. After reading the tiny mac address on each of the 3 units...EERO Pro 6, the last tech enabled my units from his end. The system covers my whole house and we get decent download and upload speeds even outside. I like it but for $600 it better work well.

[@Dudeman1990]

How does connect to the internet if the modem is unplugged

[@glenngallegos]

I would like to upgrade my Eero devices. Is it possible to transfer my existing network to the new devices, or do I need to create a new network/password?

[@BestBuy]

In the eero app there is an option to add or replace eero devices.

[@fieldtrailer]

Will the device jump to strongest signal or stay connected to weaker signal until its lost? That's why I don't think mesh networks work that well.

[@tristianibarra1477]

Actually they work superbly, they’re all going to work seamlessly as one connection so it increases signal and coverage altogether not by device

[@bigjumbo9479]

They are absolutely brilliant.... The difference in speed is astonishing

[@gregmills3040]

How do I get internet when do u turn the router back on. With just the modem and error connected I have no internet without my router connected

[@Shehatesap]

Do you need a eero with the Ethernet or can just have one with the power cord cause I just have the one with the power cord in the back

[@BestBuy]

You can use a single eero device with just the power cord connected. If you only have one eero connecting it via Ethernet won't be necessary, but it can still be beneficial if you ever expand your network or want to optimize your connection. For additional information, click here to chat with an Agent: bby.me/s5b9z.

[@Shehatesap]

@@BestBuy oh cause the one im using right now it keeps blinking blue and it’s not connecting so I thought I got the wrong one and it’s new by the way

[@BestBuy]

If you are still having trouble, Click here to chat with an Agent: bby.me/s5b9z. Let us know if there is any other way we can help.

[@dorionm2683]

Is eero just a one band connection? Or does it have 2.4Ghz and 5 Ghz bandwidth options?

[@arburito9876]

Yes and it goes up to 6ghz now

[@mwiebz1]

I added mine and ran a speed check. At the modem I had 750mbps at the eero I got 235mbps and at the other eero I got 230. Is this normal? I was expecting a little faster than 230.

[@BestBuy]

Transmission speed will depend not only on your router but also on the throughput of the WiFi equipment on your laptop. Depending on which eero model you have and the laptop's capabilities, those speeds aren't untypical. It's also important to consider the actual speeds most services you'll use require. For example, most streaming video services recommend 5 Mbps for full HD content and 25 Mbps for 4K Ultra resolution.

[@robbully]

Eero can cover any home or layout....yet it displays 'Lets try moving it'.....hmmmm. I need connection in my garden summer house, where my smart TV can not even find a WiFi connection for my apts, such as as KZbin , Netflix or even Catch up TV. My summer house is only 20ft away from my kitchen door where WiFi is not a problem. I struggle for a WiFi signal in my garden and nothing works.

[@davidavila5227]

Is the eero even good?

[@abitofeverythin3535]

So I've just moved into a new house. And a Euro box was left here. I was going to buy one but now I don't have to. But I don't have password s ? I want to connect another 1 to it how do I do this plz ??

[@BestBuy]

You'll want to do a "Hard Reset" on the eero device to remove any existing settings. Check out this support article and follow the hard reset directions: bby.me/bfb6kj Once the device is reset, download the eero app and do a new network setup.

[@cathyu7275]

To me, very confusing. Not sure if all three Eero need to be connected to the modem, or it can just plug in an outlet. Does not make sense to leave it plugged into the modem otherwise how to cover other areas of the house? I only have two Eero, still not set up yet.

[@puteminyomouf]

Was just thinking the same thing. Seems pointless. Let me know if you find new information.

[@Rockyfromnyc]

Second box just plugs into an outlet

[@EpicDeathRider]

​@bryanlohman8627 ik u commented a year ago but ideally u want atleast 2 eeros. They will both be identical but only 1 needs to be connected via Ethernet to the router . The additional ones will be connected wirelessly to that

[@s.y9308]

You didn't mention that you need to add a ethernet wire when shown on the second eero device. You only said plug in the next one. So what are you plugging? So how do you setup the second or third eero Device? Do we need to purchase a ethernet cord if not prewired? If a person wants to use it in a converted basement that resembles living room or a man cave how do we get connected in details please.

[@dwightpayne4264]

The second and third eero devices connect wirelessly. Doesn’t sound real but you just plug the power cord in and the app and device does the work.

[@ateebmohammad2728]

@@dwightpayne4264 Thanks I was confused on this too

[@nancyregan3253]

We have one item that we were told needed to be connected as a guest user. Can you explain how to do this?

[@nickporter574]

Ujm if hnr CD mgmgbpigdrdb nnob

[@walter.bellini]

She was awesome

[@raminajjar6789]

I have Verizon Fios are there any different steps?

[@DarkSalamander0]

How do you reset the eero?

[@belasilva9034]

Under the hub there is a boton

[@roseannagranado358]

I want to connect my android streaming box. How do I do that.

[@haydeeguz850]

does the system work with just one?

[@BestBuy]

A single eero node will work like a regular router. To take advantage of the expanded coverage, you'll want at least two or more nodes.

[@jackrandom4893]

Can I connect a Google home speaker to this?

[@BestBuy]

Yes, mesh networks will work with any Wi-Fi-compatible device.

[@bobivajdevski1074]

Do you need the ethernet connected all the time?

[@BestBuy]

The ethernet cable that connects the wireless router to your broadband modem will always need to be connected. The individual eero nodes can talk to each other wirelessly, but if your home is pre-wired with an ethernet network, the additional nodes can remain connected to that for faster speeds.

[@RAGEofRAMBO]

does anyone know if you can do port forwarding for gaming consoles, security cameras or PC?

[@BestBuy]

The eero supports port forwarding set up via the app. For specifics, visit bby.me/rvupy3.

[@amber_guitar]

My modem only has 1 ether net cable to put in I have a router that has many ether net plug-ins but the modem only has 1 so I plugged it into the router can this work or no because it's not working

[@BestBuy]

For most setups, you'll connect the Ethernet cable from your broadband modem to the port on your wireless router marked as "Internet". Your router's product manual should have more specific instructions, but if you need additional help, give our Geek Squad a call at 1-800-433-5778.

[@Krayzied_47]

Does anyone know what's the difference between multiple eeros or beacons? I got a 1400 Sq foot house but many walls should I get eero and 1 beacon or 2 eeros

[@BestBuy]

Eero Beacons don't have ethernet ports and will generally be slightly slower than an eero 6 base unit. They're often used to cover specific dead spots or as cheaper coverage for the edges of a network. To figure out coverage, you'd want to have an eero base unit as central as possible in your home and then place units no more than 50 feet apart if possible.

[@iansroyalties1810]

Why is it connecting me to the main one when that’s the farthest away? I have a hub right in my room and none of my devices connect to it

[@nuyyuri]

Would this work good for my console?

[@BestBuy]

Yes, mesh networks like eero are a great option to fill any home with wireless connectivity and work with any device from consoles to computers.

[@eddieflores2385]

Can I still use my cox wifi for other devices?

[@thecellulontriptometer4166]

Really expensive when compared to one router with good range. TDS put one in my home, and it only really works in the room it is in. If I want to extend it I need to spend hundreds of dollars more for more devices. So it might work well, but is a far more expensive option to do the same job.

[@CowTypeSh]

It’s mesh

[@terrybono5995]

i thought these fed of the main router in the house and only needed to be plugged in no other hookups

[@BestBuy]

The eero is a mesh Wi-Fi system that would replace your existing router. You can find more info on mesh Wi-Fi and other home Wi-Fi networking tips here: bby.me/sc4shv.

[@terrybono5995]

@@BestBuy I have a tower through eastlink and the eeros came with the package I was to believe these were wifi extenders to be plugged into the wall socket at a farther point of the tower to maximize wifi connection Even to extend a signal far into the backyard

[@BestBuy]

It appears you may have received a special package from your internet service provider that includes the eero mesh Wi-Fi system and a modem to which one of your eero units will connect. The eero system is its own Wi-Fi system⁠-not to be confused with Wi-Fi extenders⁠-that can also be used with other internet services.

[@miscoralgol4788]

30gbp for modem plus 33 for eero.

[@lonewolfe7343]

The first thing you should explain is that eero uses you current ISP... TOOK ME AGES TO WORK THAT OUT EVEN AFTER DOING SEARCHES FOR ASKING WHAT IS ERRO.. WTF..

[@BestBuy]

Having everything you'll need to set up a whole home network is important. Check out our list of ite at 0:51, which does list a cable or DSL broadband modem depending on your Internet service provider. Also check out 1:55 where we show the process of connecting your new eero router to your existing broadband modem.

[@leticiatorres3525]

I don't have a modem, it's directly on the wall, that's why it doesn't work for me.?? 😓😓can someone answer a moden is necessary?

[@BestBuy]

It's likely that you have a device that acts both as a modem and wifi router if your equipment was provided by your broadband provider. A modem is a device that will convert the wired connection coming into the home into something the computers can use. A WiFi router is a device that allows your computers, tablets, etc to connect to that point wirelessly. Sometimes you'll have a separate modem and router, but it's also possible to buy a device that has both.

[@khue6377]

Gosh I keep looking at her Best Buy logo....

[@XxTheeHeadXx]

I have a question. The young lady that convinced me to purchase the Mesh Eero 6 Wifi System instead of a regular extender said that one of the three would replace our Router, I’ve been very busy because of work and I had to leave town on short notice, so I told my wife to connect it, and she said that she had to connect it to the Router. She connected it to one of the four Ethernet connections on the router, she says both our Modem and Router only have one Internet connection plug. She says it’s working, but I bought it because I thought we would save money on our internet bill, no longer needing their Router. Did my wife install it wrong?

[@XxTheeHeadXx]

Oh, sorry Best Buy, I forgot to say, and she said the Modem only has an Internet Connection Plug-in, that it does not have Ethernet Connections. Only our Router has the 4 Ethernet Plug-in Connections..

[@theone6087]

If I have more than one eero device in my home is there anyway to assign certain electronic devices to a specific eero?

[@BestBuy]

Assigning devices to a specific eero node is not currently a feature provided by the manufacturer.

[@TracyHarris-n8s]

dont have cellular service how can i by pass that

[@portman8909]

Double NAT then once set up unplug the other router. I can't seem to get connected at all as my provider is blocking it...

[@TechnologyRescue]

That hair! ❤

[@flvers1266]

What if my router is a modem too?

[@robertkemp185]

I spoke with eero technical support and they were able to guide me through the steps when using an existing combination router/modem

[@allanv.7519]

eero doesnt allow to me force my devices to 5g, even after turning on band steering

[@jaquelinedelgado8807]

Mine created a whole other Wi-Fi same name but with lowercase letters

[@Digitaldroid4681]

Is this Wi-Fi router fast?!

[@BestBuy]

This system should be capable of a maximum of 1000 megabits per second wires speed and 2.2 gigabits per second Wi-Fi speed. You can learn more here bby.me/2wmi8i about the speeds of this great mesh Wi-Fi system.

[@RJ-ci1ku]

Connected Eero to Modem, but the App is stuck at "looking for eero devices' even though the Eero itself is solid blue which means its connected, but App never progresses further. Please help

[@BestBuy]

Send an email with details to [e-mail] for help specific to your setup.

[@imadfarran4264]

Very informative 👏

[@BestBuy]

Glad you think so!

[@1marty8]

Can i instal nordvpn to the eero device?

[@BestBuy]

Eero does have VPN support. Learn more at bby.me/zphhfx.

[@shotojukukai]

I can’t get past solid white no matter how many times I’ve rebooted.

[@BestBuy]

If your computer isn't booting properly, we recommend bringing it in for a check-up with the Geek Squad at your local Best Buy. Save time by scheduling a visit at bby.me/6pnw2p.

[@michaelmcgovern9881]

My eero just pulses blue forever even though it finished setup in the app

[@garosebud711]

Did you ever get your Eero to work properly?

[@robertmoshey3402]

I purchased a eero pro 6 wi fi and when i tried to set it up by following the youtube instructions. I tried at least a dozen time and could not get the wi fi to connect. First of it would not let me set up a different account, so I had to use my Amazon Account. After following the video instructions carefully it kept telling me there was an error. I was very disappointed. As i found out the eero app. does NOT work with a Moto G Power, what more a I drove to Best Buy to return it, the Moto G Power kept stopped working off and on in my Lexus. I pulled over and deleated the app and there was no more problem. Your company needs to do more testing before you put the app on the market. Needless to say I will be buying a different brand of mess router. Too Bad, Bob

[@sitarang07]

Where does the Ethernet cable For the second device come from?

[@BestBuy]

If the device you're looking to connect to your wireless router did not come with an Ethernet cable, you can purchase one at bby.me/attvw3.

[@lindsayhengehold5341]

Love Eero systems!

[@GumbieVirus]

I do not recommend, you are unable to to change any wifi channels or do any deep customization to the Eero unit. It lacks basic features that you get with your ISP provided all-in-one modem.

[@lowbornCO]

All of these videos leave out steps. Every video I’ve seen says, “It’s time to select your location.” What do you think that means? You were just instructed to connect a 6 foot long ethernet cable!

[@BestBuy]

As shown on the app, you'll be asked which location to mark that eero device as being in. For example, "living room", "bedroom", "office" or a custom name. As most eero setups will have more than one node located in separate rooms this allows you to mark which one goes where so you can easily distinguish them in the app.

[@neerajaggarwal3353]

Though video is good, why this background noise? Too annoying...

[@dylanday6362]

i can’t add my beacon

[@jashemcarty7071]

Don’t get rid of my stuff

[@PenneySanson]

This does NOT help. Now it would help if you actually showed a picture of what is the modem

[@nathanthreeleaf4534]

So it seems the Eeros have to remain connected to the modem/router in order to broadcast a signal, which seems pretty pointless. The second I move my Eero to a designated room, the light turns red - it ONLY works if it's plugged into my router. This is worthless.

[@BestBuy]

It sounds like you're looking to use the eero as a range extender for an existing router. The eero system is designed to have more than one eero device. At least one eero will need to act as a central station, connected to your broadband modem. From there, you can place the other eero devices anywhere in the house and they will connect with each other and then back to that central station. As the eero's designed to replace any existing routers, you'll probably want to look at range extenders at bby.me/fc7nba if you have a modem and router built into a single box and you only want one additional device to work with that existing router.

[@nathanthreeleaf4534]

@@BestBuy I see, well that's very informative. Thankfully, I didn't buy these things, they just came with our home monitoring system. So if I don't use them, it's ok. Thanks for the response.

[@daniellemaria2531]

we just bought one and it sucks dont buy it

[@codyatchley2618]

You don't even mention that one port is a 1GB port and the other is a 2.5 GB port.

[@BestBuy]

This 2020 video features the eero Pro 6 mesh WiFi router which includes two 1Gbps ethernet ports. The eero Pro 6E mesh router released in 2022 looks similar, but includes the 2.5 Gbps ethernet port you mentioned. We appreciate you calling out that other router's feature difference. For most common setups, the setup is general similar.

[@codyatchley2618]

@@BestBuy gotcha. I just got the 6E. When I hook modem to eero 2.5 port it goes red but works in 1 gb port. Any ideas?

[@BestBuy]

Have you checked what the maximum ethernet speed that the modem supports on its end?

[@codyatchley2618]

@@BestBuy yea it’s a 2 gb modem. It’s making me angry lol. Using a cat 7 as well

[@BestBuy]

For help specific to your setup, we recommend contact Eero support directly at 877-659-2347 or via email or direct message to the accounts shown at bby.me/rdxbe3.

[@pauligle]

Worst instructions video ever. She is literally just telling us: Connect your Eero and then follow the instructions on the app for 8 straight minutes...

[@XxxEViLKiLLxxX]

Wifi trash

[@xOzymandias]

running a cable through the whole house defeats the purpose.

[@BestBuy]

{{screenName}} Only one of the eero nodes needs to be connected to the broadband modem via wired ethernet cable. The other nodes will connect to each other wirelessly, creating a Wi-Fi mesh network.

[@floridamaninmaine]

Make sure to have a strong password. Proceeds to have techtips as the password. My Geek Squad agent in me is fuming...

[@BestBuy]

A strong password is important, and we have a Tech Tip video on this as well at bby.me/z67j43.

[@zsavage1820]

Vague and not very good instructions... what if you have blue light and it still won't see it?? dam.. looks like I'll have to go to a 3rd party video just to find the RIGHT WAY to do this.... and what about DUAL BAND ???? !!!!!!!

[@RM-um9dg]

This would be such a helpful video if it didn't have the annoying background music. It serves no purpose, why is it there?!

[@palmsofdestin1]

To keep you calm

[@therealmccoy3252]

She gorgeous

[@Miniburn_04]

100% does not work

[@88kwthomas]

Seem to work pretty well for everyone else

[@TheSunkissedmein2000]

​@@88kwthomasNot me

[@TheZenMaster853]

Just worked for me

[@Iamgoldygramz]

😂😂😂😂

[@QueophiQueen]

Eero is a terrible system

[@titan9m]

"Agent"??? Haha. Relax! What's next? Are you guys gonna call yourselves "Hero Agents"🤦

[@alainamasters892]

NOT WORKING ON TV

[@BestBuy]

For help specific to that setup, visit bby.me/h07xg3. You can get additional help by scrolling to the bottom of the page and clicking on the "Have a Question? Get Instant Answers" button there.