Setting up and using your Sky Q remote - Sky Help

Master your Sky Q remote in this comprehensive guide. Learn how to check and fix pairing issues, navigate menus effectively, and use advanced features like touch control and voice search.
Whether you're new to Sky Q or a seasoned pro, our step-by-step tutorial has you covered. Get expert tips on optimising your Sky Q experience, including fast forwarding and rewinding, searching, and easy access to your recordings and TV apps. Plus, if you’ve lost your remote, we'll show you how to make it beep so you can find it again.
Ready to master your Sky Q remote? Watch now.
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[@julietullett482]

Brand new remote and won't work

[@djwalkerfemaledj]

Getting Sky Q tomorrow can’t wait

[@moveyarcs2449]

Dont normally leave comments but thanks worked a treat

[@jimcurry9901]

Thank you so so much... your instructions worked perfectly 👌

[@chris747f]

Thanks for the help

[@simongaddu9801]

Yes thank you, that did the trick!

[@delseatube1700]

Thanks. Took less than a minute. 👍🏾😊

[@skyhelp1]

Hi there Delsea 👋 Great to see that you were able to get this set up in less than a minute 😊 you know where we are if you need any more help or have any questions!

[@johnboyjones2009]

It seems to not need the home button now. Use 7 & 9 to clear any settings and then only 1 & 3 to complete the set up.

[@gurlalbrar3502]

We been given a new black box from sky with a new remote I wasn’t home when the man came to fix I don’t know how to turn on both when I turn on one other one goes off please help.

[@screwface2602]

thank you... it worked

[@jasonroche7565]

Worked a treat. Thank you

[@snkneo-geo933]

How do u use your old Sky HD remote with a Sky Q box?

[@skyhelp1]

Hi there, thank you for your post. You cannot use an old Sky HD remote for a Sky Q box you would need to use a Sky Q remote to control the box.

[@karlbrannigan2435]

How do I set the remotes Bluetooth up I use to be able to control the box my box is not in the same room as the tv

[@skyhelp1]

Hiya Karl, follow this link to find out how to program your remote to your TV: sky.com/help/program-your-remote

[@TanyaKemp-m8h]

Hi there erm I'm speaking clearly to the mic and it is saying we didn't get that what do I do

[@skyhelp1]

Hi Tanya 👋 I'm very sorry to see that voice control isn't working as it should be. You can find more troubleshooting steps to fix this when you click here: www.sky.com/help/articles/fix-voice-control Let me know how you get on.

[@vinman9786]

Worked almost immediately thank you!

[@skyhelp1]

Hi there, that sounds frustrating and we’re sorry to hear that. Try reading our article on wi-fi steps: helpforum.sky.com/t5/Broadband-Talk/I-ve-Done-A-Broadband-Line-Test-Now-What/ba-p/3986036?irct=twh-cn-bbt-lintes-yt

[@vinman9786]

@@skyhelp1 not frustrating at all! The step by step was easy to follow and my replacement remote was programmed very quickly.

[@hexile4858]

My sky remote wont work even when i held 1 and 3 it wont work. What do i do???

[@skyhelp1]

Hey! Check out this article for help: helpforum.sky.com/t5/Sky-TV/Sky-Remotes-Your-Most-Burning-Questions/ba-p/3996272?irct=twh-cn-stv-rem-ybq

[@xloi0]

how can I do it

[@LukewarmGravity]

Need help with my Sky Q box

[@harveyplays123]

I have done this and it still won't work please help

[@skyhelp1]

Hi Aimee, try the instructions on this website www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote. If you need some extra help, try the Sky Community. There are thousands of members who are ready to share their knowledge and experience to help you get the most out of Sky. community.sky.com/t5/Sky-Q/bd-p/skyq

[@mariewestwood8749]

How do I get text up

[@shanaimclune7874]

👍

[@c.w.griffiths1468]

How do you find your four digit code.?

[@skyhelp1]

Sounds like you need help with your PIN! Check out this handy guide: www.sky.com/help/articles/your-pin?irct=twh-help-pin

[@derekwood0802]

Sorted thanks😂

[@lindawilliams1949]

My remote doesn’t look like this

[@skyhelp1]

Hi there Linda 👋 I'm really sorry to read this. Is it Sky Q that you have?

[@jvjones8294]

Doesn’t work

[@sheevpapapalpatine6617]

Doesn't work. Remote is dead for no reason