Setup Quick Text in Salesforce | What is Salesforce Quick Text and How to Use Quick Text

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[@OctoberYates]

What if Quick Text does not appear when you type it in?

[@omotayoadeniran2846]

How is it different to the Email Template?

[@salesforceemily]

They key difference is being able to use them in communication other than in just emails such as a chat with a customer.