Shake Shack Founder Reveals The One Thing His Competition Can Never Copy | Forbes

Celebrated restaurateur Danny Meyer discusses the difference between service and hospitality and shares with Moira Forbes why feelings, not food, are his restaurants’ greatest competitive advantage.
The Takeaway is a weekly series bringing together top leaders who distill decades of experience into the essential tools, practical advice, and timely insight to fuel your career growth and help navigate these defining times. Hosted by Moira Forbes. Tune in live every Wednesday at 12:00pm ET.
Subscribe to FORBES: www.youtube.co...
Stay Connected
Forbes newsletters: newsletters.ed...
Forbes on Facebook: forbes
Forbes Video on Twitter: / forbes
Forbes Video on Instagram: / forbes
More From Forbes: forbes.com
Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.

[@rushikeshchattekari78]

That 1 dislike is by the competitor who wanted to copy him but can't.

[@MillionaireMindsetClub]

Their shakes hands down the best!

[@christopherarmstrong2710]

1:45 Service is a word to describe doing what's expected (minimum delivering on promise). Hospitality is all about doing thoughtful things that people were not expecting - creating an emotional hug out of the experience.

[@쒸익쒸익]

👍👍👍👍

[@manujagro]

There is a big misconception that all businesses run the same. Every business is unique because they are run by different unique people, has different financial objectives, and faces different challenges when it comes to marketing and sales.

[@Jimfromearthoo7]

Being born jewish!