Shark Stratos Care and Maintenance Guide

Like a video owner's manual for your Shark Stratos!
*NOTE* Apologies for a few moment of audio crackle. We're dealing with some lavalier issues here and tried to mitigate them as best we could.
Did you purchase a Shark Stratos upright and now you're wondering how to care for it? Maybe it is starting to smell and a little funky and not picking up like it did when it was new? Check out this video, as we take you step by step through the maintenance process!
House of Vacuums is Lynchburg's exclusive multi-line vacuum dealer. We sell the best vacuums in the world and fix the rest! We are conveniently located on Old Forest Road in beautiful Lynchburg, VA. If you have questions about vacuum needs for your home, drop us a message. We are always happy to help you find the right vac and the best price!
www.thehouseofvacs.com​
Instagram: rebrand.ly/zwj39un​
Facebook: rebrand.ly/la4uyxx​
Filming Kit: kit.co/Matty_HoV/hov-studio
Copyright 2022 House of Vacuums (Dark Water LLC), All Rights Reserved
This video was produced for entertainment purposes only by Dark Water LLC. If you rely on this video as an instructional, you assume responsibility for the outcome to person, property or otherwise.
CHAPTERS:
00:00 Intro
00:37 Stratos Nozzle Maintenance
02:25 Stratos Nozzle Unclog
04:16 Stratos Wand Unclog
05:08 Stratos Hose Unclog
06:31 Stratos Pre-Motor Foam Filters
09:29 Stratos HEPA Filter
10:48 Stratos Cup Filter & Cup Cleaning
13:26 Shark Stratos Maintenance Summary
KEYWORDS:
Shark Stratos
Shark Stratos Vacuum
Shark Stratos Upright Vacuum
Shark Stratos Filters
Shark Stratos Not Picking Up
Shark Stratos Brush Not Turning
Shark Stratos Smells Burning
Shark Stratos Not Running
Shark AZ3000
shark az3002
Stratos AZ3002
Stratos AZ3000
Shark AZ3002 Not Running
shark powerfins
Shark Power Fins Repair
shark stratos az 3002
shark az3002 review
shark stratos powerfins
house of vacuums
LYH
Lynchburg
shark az300ktm1 review
The House of Vacuums

[@HouseOfVacuums]

We love making these reviews and providing information to the public. However, buying new vacuum models at retail and spending time testing them gets pricey! If you found this video helpful or if we saved you a few bucks, you can thank us by giving a Super Thanks. It is not necessary, but it is always greatly appreciated!

[@ShielaCannon]

I had to take mine all the way apart, I got it back together, but the handle won’t stay up. How do I take care of the handle.

[@Mighty_Atheismo]

Super high quality information, well presented. Great production and very thoughtfully curated. Will be consulting you for all my vacuum needs! Keep up the good work!

[@leahlee2691]

Very helpful! Thank you, I’ve never thought about how often I needed to clean all these parts.

[@silverado5469]

Great, informative video Matt. I enjoy watching your videos very much. Great job. Hope you are feeling much better. As far as this machine goes, I guess if you enjoy doing a lot of maintenance on your vacuum then this is the machine for you. Dyson owners can appreciate a lot of maintenance too. Thanks for all of the helpful maintenance tips Matt. John in Ohio

[@HouseOfVacuums]

Thanks John. I'm still testing positive but feel much, much better!

[@phyllisschmerbeck2743]

Excellent Matt no idea so much cleaning involved my vaccum working again!😊Thank you!!!

[@justanotherAA]

Excellent tutorial! Thank you so much for posting!

[@gelvinlane6097]

Great video! I advise buying several sets of filters so you can wash the dirty ones and let them dry a couple of days.

[@IWishIDidntExist2333]

I know you had made a video already since your sickness, I hope y'all are healthy now! Anyways, it's great and helpful as always!

[@HouseOfVacuums]

Thanks my friend. Still testing positive, but feeling much better!

[@hillaryharrison2543]

Great video- is a big help - thanks

[@TaylorGallman]

Hi, I purchased mine in December, i was vacuuming today and it shut off and wont come back on. What's wrong with it?

[@HenryCalderonJr]

Tha thank you for all the help

[@HouseOfVacuums]

Happy to do it!

[@traceys3701]

Thanks!

[@Goldenhorse77]

Thanks for the video! Great info, Matt! I'm curious about the spray that you used on the microfiber cloth as you cleaned the dust cup. What was that?

[@janeroseloave1201]

Hi, I just happened to subscribe to this channel just today. Awesome content.

[@HouseOfVacuums]

Thanks for the sub, Jane! So happy we could help you out!

[@ShielaCannon]

I had to take mine apart, I’m about to get it back together, but the handle won’t stay up. How do I get it to say up.

[@JoeJTSJoe]

Wishing for the odor neutralizer there was a way to wash it or just like, chuck in some scented oil oil.

[@iwannabethebestmom09]

Hi! I have stratos. In that head/NOZZEL area, one of my wheels is making squeaking sound. I got this in January of this year!

[@HouseOfVacuums]

Try a single drop of oil where the axle and the wheel meet. That should help!

[@freddys2465]

Awesome video! What are you spraying at 12:30 to clean the inside of the bin?

[@HouseOfVacuums]

It is a product called Bee's Wax that is like a natural version of Pledge.

[@mdmehranrahman3058]

Just a note, you don't have to replace the odor neutralizer. If it runs out you can just remove it as it doesn't affect the performance of the vacuum

[@HouseOfVacuums]

Correct. Although, I wouldn't remove it. Just leave it in place.... it won't hurt anything.

[@Kristen-pn8rh]

My vacuum won't turn on I've tried 3 different outlets nothing it's not blocked anywhere

[@markbeames7852]

Looking for sensor cleaning shark cordless vacuum iz800 series help. Thanks to anyone. BTW this was a big help.

[@rockgod10420]

What is the small brush used for on the bottom of the duo clean by the nozzle trap door?

[@jeffreymagni1272]

It's an electrical grounding point to limit static electricity.

[@annbclay]

Do The tiny rollers on either side of comb come out so I can unwrap hair in them?

[@dennissmeiska9351]

You need a skinny flat head screwdriver to put under the wheel and then pry up. They will pop up then.

[@ScottTooley]

Weirdly, I cannot find the foam and felt filter on Sharks site (unlike to rotate toe sets for no downtime while drying). Is it the same filter as the Vertex or Apex?

[@HouseOfVacuums]

Unfortunately they are different filters. Maybe give customer service a call? They may have them in the pipeline and haven't added them to the site. Hope that helps!

[@Goldenhorse77]

I would like to buy an additional foam and felt filter also but haven't been able to find where to get them. Did you find where to get them?

[@mre0072]

I have a stratos upright, the floorhead is not lighting up or brushes rotating suggesting no power. Where should I look, is it a nice switch in the floorhead the likely issue or something to do with continuity of power through the connections in the stalk from the main unit

[@HouseOfVacuums]

Check the microswitch at the elbow to the machine. That is a common failure point. If that isn't it, odds are you have a bad circuit board and will need to replace the whole nozzle.

[@jillchandler2651]

I have the same issue. Where is the elbow and the micro switch?

[@lisashay5181]

How do I clean the plastic lid over the roller? Mine is so disgusting, and I need to take it off to clean it, and I can't figure it out. Pls help.

[@HouseOfVacuums]

Hi there! Just after this video I have a nozzle tutorial. Look through our library and you will find it. Thanks!

[@IAWS]

Mines died already Error code 10. Briefly starts then stops and shows a number ten. Junk:(

[@vinodhsubramanian1954]

I have a 1400 square ft apartment (First floor) with 90% carpet. Should I go for Dyson ball multifloor origin for $199 or Shark stratos for $299?

[@HouseOfVacuums]

Personally, I wouldn't go with either. I think there are better options in that price point, case-in-point the Riccar R25S. That being said, if I was forced to choose between the two I would go with the Dyson. Main reason being that parts are pretty readily available for Dyson uprights, but impossible to get for Sharks. Hope that helps. Cheers!

[@christinepratt4656]

The Riccar requires a disposable dust bag. No thanks. My personal verdict is still out on the Shark Stratos, since I just bought one. But it seems to need an excessive amount of cleaning for a machine intended to suck in dirt. Mine mysteriously shut off when I was halfway through vacuuming the livingroom -- only the second time I used it. Shark Tech support, of course, doesn't work on weekends. Exasperating!

[@christinepratt4656]

Thank you for your video!

[@PerformanceReviews]

8:20 *I TELL CUSTOMERS EVERY TIME YOU USE IT !*

[@HouseOfVacuums]

Fair enough... You can't clean them too much!

[@charlesrodriguez7984]

@@HouseOfVacuums 🤣

[@_vAkuma]

I have this vacuum and idk what is wrong with it the vacuum won’t turn off and yes I mean off I was using it one day just fine and the next time I used it it wouldn’t turn off I unplug it let it sit and then once I plug it in it just turns itself on and won’t turn off it’s like the button dosnt respond

[@_vAkuma]

Pls help

[@NALTOHQ]

It aggravates me that Shark vacuums are the most common examples of people not taking care of their machines. They won’t run flawless forever unless you put some time in to clean it up (I know, strange world, a cleaning appliance that needs cleaning itself). I have one Shark, a Navigator Lift Away that has been THRASHED. It still works, and I’m doing what I can to bring it back to normal. TL;DR: Please. You paid good money for this stuff. Take care of it.

[@WeSRT4]

Shark needs to work on their cyclone design! For starters, it's upside down!

[@tanaiblanco1812]

I keep getting stuff in my eyes when using my stratos 😢 smh

[@HouseOfVacuums]

So sorry about that! Not fun.

[@liupeter8039]

I am the design manager of this product, really thanks for your guide, u can send me email if you have any questions

[@HouseOfVacuums]

Hi Liu Peter! I'd love to chat about the vacuum design and ask you a few questions. Can you shoot me an email at [e-mail]? Thanks!

[@UWDawgMom]

Does the soft roller stop working like it did on my Vertex? That's the biggest issue stopping me from buying this vacuum.

[@rockgod10420]

What is the random brush on the bottom of the duo clean used for

[@IAWS]

Mines died, error 10. Spins up then stops instantly 😢