Robot Vacuum | Cleaning Modes on your Shark Matrix™ Plus 2-in-1 Self-Empty Robot Vacuum and Mop

[@sanookusa434]

I purchased a Shark Matrix Plus 2-in-1 less than a month ago but I received a Shark AI Ultra 2-in-1 instead. 😡🤬

[@SharkHome]

We're very sorry to hear about your experience. To assist you with this, please reach out to our phone support (888-228-5531) or chat team (spr.ly/6053uubF1, and then click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

[@marlenedutt6639]

I have the same issue!

[@SharkHome]

We're so sorry for any inconvenience this may have caused, Marlene. We can definitely look into this for you, can you please send us a PM over on our Facebook page (spr.ly/6058udTym) with the contact information associated with your call?

[@AnaAlina1]

I hate this robot!!!!!! With 2 floors- I can't clean the second floor!!!! It only does "spot clean" . It doesn't function without mapping. I hate it with passion! I hate that I spent $500 on this useless thing

[@SharkHome]

We're sorry to hear that you're having difficulties cleaning your floors, and we kindly invite you to call our Customer Service Team at 1-888-228-5531 to assist you further. We are open Monday to Friday 9am- 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.

[@MariaMunoz-ld7xd]

I have the shark matrix 2 in 1 and the features says it has a self cleaning brushroll that prevents hair from wrapping around it. But mine gets hair wrapped all the time

[@SharkHome]

Hi Maria, we are sorry to hear that you are having this issue with your robot's self-cleaning brushroll. We will be more than happy to help you! Please send us a private message with your unit's model number, so we can look into this for you!

[@MPBADASS90]

I have the one with AI and the tower. It's pretty good 😎😎😎😎.

[@mrsdizi1234]

Does the cleanedge work when it is mopping?

[@shepherdslighthousenewcast4413]

how can I get it to clean my upstairs - no mapping function for 2 floors ? I'm loving it downstairs and use both mop and vacuum functions - but... upstairs?

[@SharkHome]

We're glad to assist you with your inquiry! Currently, our robots can only support mapping on one level of your home. If you want the robot to clean another level without affecting your current map, you should move the robot to the new level without the base. Place the robot on a level surface and press the clean button. Then, once the robot has finished cleaning, manually return it to the base.

[@shepherdslighthousenewcast4413]

@@SharkHome thank you - I thought when I do that it means it's spot cleaning only a 5x5 space ?

[@lincolnnaves6762]

@@SharkHome i tried it every way i could and it didn't work! it's only work with spot cleaning!!!

[@revolution6269]

BEST VACUUMS EVER! Had a rainbow tossed it after using a shark, and I purchased robot three weeks ago and went out and purchased another with the mop. Like I said, best ever.!!!!

[@SharkHome]

Hi Revolution! We are pleased to know that you love our products! It is great that you decided to keep your home clean with the great Shark with Mop and Shark vacuum! This feedback help us to keep growing! Thank you!

[@thebets55g44]

My mop pad won't get wet anymore. I've only used it twice.

[@SharkHome]

Hi! We're sorry to hear that your Shark Vac mop is not bumping water properly, and we're more than happy to help you! To do so, please email us at: [e-mail] to look into this further.

[@mrsdizi1234]

if I put the mop on to vac/mop to the whole house at the same time would I have to let the shark know that the bedroom is a carpet zone and to only vac?

[@SharkHome]

Hi! Thank you for contacting Shark Home! We're happy to help you with your inquiry about your Shark's cleaning and navigation. If your robot is connected to the Shark clean app and your house has been scanned, you should have a map of it in your App and you should be able to select the carpet zones, in that way your Shark robot will be able to avoid these zones while mopping.

[@SharkHome]

That is correct, you can edit your map using the no-go zone and the carpet zone option. When you select the carpet zone the robot in the mopping mop will not go over this specific zone.

[@MrEllis1]

How do I send my robot to a certain room?

[@SharkHome]

Hi! To assist you better with your question, please email us at [e-mail], and we'll take a look into this for you.