Shippers are allowed to leave a bad feedback for no reason. Cx has to sort this out !!!!

[@DaleSteel]

So when a shipper says they'll ring you back then they don't can we give the shipper bad feedback

[@avisilvermann2838]

This shit reminds me of being in a franchise like I used to be in.

[@shaungilmartin1505]

shippers keep you on the hook while they try and get a cheaper price.....and you are supposed to just sit there and not bid on any work. This is a deliberate policy to suppress rates

[@justanothercourier]

I agree that there are occasions when bad feedback is given and it's unfair or unjust. When I was first starting on CX I'd find myself going out of my way to do things which were sometimes unreasonable by shippers just to avoid potentially getting bad feedback. As far as I'm aware you cannot appeal bad feedback, only complaints. This seems a flaw with CX and something that should be raised with them. As others have stated I used to be a lot more lenient when it came to waiting for jobs to be allocated to me but not so much now. If I accept another job, I will do my best to cancel other bids but sometimes forget or don't have time. I have had people ring me up only for me to explain that I'm on another job and so far they've all been polite. I guess I've been lucky.

[@WhiteManInAVan]

That takes the piss. Had a similar situation in the past. CX just make shit up sometimes. This is why I don't use CX much anymore and why if anyone says can you wait, I say no.

[@whitevanman9569]

I agree with you that jobs should not be allocated without a phone call (unless accompanied by a requirement to manually "Accept" the job). However, I'd also say that I routinely cancel all my outstanding bids every time when I am allocated a job, to avoid precisely the situation you seem to have faced. I thought Pete's recent video on what to do when a shipper calls you and asks you to wait, and keep yourself available, whilst they call their customer was really interesting. I tend to be "soft" and do it, but that has got to change! I guess the standard response needs to be - "sorry, but I have other bids in at the moment so cannot guarantee my availability later on".

[@anvillogistics477]

That’s seems grossly unfair if you didn’t accept the job

[@DaleSteel]

That's disgusting. All they care about is the shippers when most their income is from drivers